Account Hacked and No Response From SKYPE

My account has been hacked as of yesterday morning. Received the emails indicating that my password and primary email address are changed, and Skype will not allow me to change these; everytime I try to change email or password, it relates it back to my microsoft account, not Skype. In 24 hrs I have tried to reach customer service three times, with no response. I appreciate that there is a "within 72 hrs" clause, but why can I not at least get this account closed/ blocked/ suspended while you wait. This screams of poor customer service as well as a very laissez-faire approach to my security. Please help!

Hi, MAHDPG, and welcome to the Community,
Please do contact Skype Customer Service again. If you were provided a ticket number or identifier, be sure to include it in your follow-up correspondence. We here in the Community are not authorized to access Skype accountholder data, so contacting Skype Customer Service is required.
Regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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Friends account hacked and sending links

My friend Criken959 got his account hacked and is now sending links to me that might contain possible Trojan as so said on the forums if I can get an administrator to see this and help Criken959 me and My friend would both be very thankful

It's a virus and most likely not a hacking issue. Very similar or identical to cases previously reported here. Please try the following procedures -
http://community.skype.com/t5/Windows-desktop-client/Skype-spam-virus/m-p/1092504/highlight/true#M82...
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

I used to have a itunes account and made a new one which is this one but i noticed that i have 1.00 on my account now and the one from before. is their a way i can merge both my balances to buy the new angry birds game!??

I used to have a itunes account and made a new one which is this one but i noticed that i have 1.00 on my account now and the one from before. is their a way i can merge both my balances to buy the new angry birds game!??

Hi Jacob...
A $1.00 credit or an authorization hold ...
The $1.00 charge is just an "authorization hold" > iTunes Store & Mac App Store: About credit-card authorization holds that will be credited back to your account usually within 24 to 48 hours.
is their a way i can merge both my balances to buy the new angry birds game!??
If it's a $1 credit from a redeemed iTunes gift card, sorry, but Apple's policy states that Apple ID accounts cannot be merged > Frequently Asked Questions About Apple ID

How to create a VI that detects and records responses from user

Does anyone has experience in creating a VI that allows the user to e.g., watch a video or series of images, pause or rewind video etc. and the VI records the duration of all pauses or user responses.

avenue wrote:
How to create a VI that detects and records responses from user
You definitely need to check what 'EVENT STRUCTURE' is and how to use it... because thats needed to write such code.
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Make your LabVIEW experience more CONVENIENT.

Warning! Skype account hacked and money stolen

I feel it is important that Skype users be warned of their vulnerability to Internet theft and take the appropriate action.
All persons with Skype pre-approved payment agreements through Paypal should seriously consider cancelling these agreements immediately. The urgency to take this action is for the following reasons:
1. Paypal considers the theft of a Skype prepaid account as "not an instance of unauthorized account activity" and will not refund monies stolen under these circumstances.
2. Skype has indicated that it is "not liable, and is unable to refund any money that has been lost because of this incident."
After losing almost $100 in unauthorized Skype usage on June 30, 2011, I feel all Skype users should be notified of their vulnerability and be aware that neither Skype nor Paypal will refund money stolen from pre-approved agreements.

This is crazy !!!
Lose a login ..create another one and do all the weird dance to POST a reply. Man ..this is where skype starts to DIE ..
Same story !!!
Account password changed suddenly and ofcourse the EMAIL was changed as well.
And IM aghast at seeing how many such accounts and for how long has these been going on and SKYPE does nothing.
A simple solution is - when a user is changing EMAIL address, do it via the OLD address only. So if i created a login name ABC thru [email protected] (the first email id) - anytime the user wants to change it, treat it like the Password change TOKEN process. This way NO UNauthorized genius can LOCK some user out.
Maybe some secret questions etc.?
other techniques.
But how does
- some steal passwords from ur systems?
- or you wud say its random generators?
- And credit card FREQUENCY usage? can users set something there? that I wud NOT change my Skype account for more 10$ everyday? or everyweek?
And ..HOPE you guys are NOT storing credit card INFO in the system?
and money wise - there shud be a way to STOP auto-recharge option? Or stop from blowing over like above.

I have been hacked, and can not contact Skype

My acount have been hacked on 7th May.I discoverd it a week ago, since then i am filling the support forms with my correct email address every day and i didn't receive an answer.Every time I had finished filling the form i can see the following: -----------------------------------------------------------------------------------------Looks like we’ve got everything we need Currently you can expect a response within 72 hoursSometimes emails can get caught up in a world of spam. Learn more about making sure our emails get through.The details you’ve sent to usSupport Request Number:1296572871 Your detailsCountry or region: IsraelPreferred language: EnglishOn which device are you running this application?NoneYour first name:XXXXYour last name:XXXXYour email address: [email protected] Skype name(s): XXXX----------------------------------------------------------------------------------------- Beside that i don't receive any confirmation to my Email addrerss and no one answer for me for a week. I've check my gmail settings and i don't block any Email from skype. Please help me!!! 100$ dollar stolen from me! Netenel

From what I can see, there is no call forwarding set up for your account. No phone number is specified for Skype calls to be forwarded to, nor is there any order in our system for Skype Call Forwarding. So in terms of money, you have not been charged.
What this person seems to have activated in your account is Voice Messaging. He took over your account and recorded a message for Skype users to hear when they try to call your account but you are not available. You can easily deactivate this feature, or just change your personal message, if you follow the steps of this FAQ:
https://support.skype.com/en/faq/FA10473/setting-up-and-listening-to-voice-messaging-windows-desktop
Hope that helped, good luck!

Account Hacked and paypal charged.

I recently tried to log in to my skype account, finding out that it got suspended a month ago after it got hacked, I just managed to get control back of my account however for the short time the account had been hacked it is showing that a russian calling package was charged to my account via my paypal. however my paypal has no record of any charges from skype and also calls had been made from my skype account to landlines in Russia and all my emails from skype are now in Russian. I want to find out more details about these charges and what actually was accessed on my skype account and how they managed to log in. And also how to change the emails language back to english.
Cheers.

I think you may need to contact customer service regarding your concern. However, I think they don't give refunds, or provide specific information in some cases.
Just click the link below to see the instructions on how you can get in touch with the Support team ;
http://community.skype.com/t5/The-Skype-Lounge/How-to-Contact-Skype-Customer-Service/td-p/2056783
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

Credit Card Info Hacked and used for Non-Skype Pur...

On July 19 my credit card info that is held by Skype for automatic credit purchases was hacked and used to make a non-Skype purchase of $565.27. I only use this card for Skype.
Fortunately my credit card company has credited me for this fraudulant purchase.
Has anyone else had this problem?

Apple cannot tell you directly, assuming that the charges were indeed really from the iTunes Store. It's quite possible that they weren't; many fraudsters are sending fictitious "iTunes" charges directly to people's credit card/bank accounts. Your credit card company may be able to request information from Apple if they wish to pursue the matter, but most likely the card company will just refund you the fraudulent charges and cancel and reissue your credit card.
Regards.

Account hacked and now is blocked

My Account was hacked and calls where made on it. Plus someone used the auto pay to buy 25 dollar skype credit thing.
I Changed my password and pout a account recovery and everything but its still blocked. Plus my still being charged for the 25 dollar card even though skype took it away and off my account.
This is my phone and i need it working. Can someone help!?

My account was also suspended after some **bleep**er hacked me 2 days ago, i have try to recover it back, message from skype not enough info wich are bul**bleep**, how can i get in touch with a person at skype support to solve this, is there a email adress i can use, phone number? anyone? John

BTInternet account hacked and password changed

Hi
I have been receiving lots of spam emails from my own account recently and now it seems someone has changed my btinternet password.
Any ideas on what I can do?
I have contacted support via another email address. Anything else I can do?

SteveAi wrote:
If someone was able to hack into my email account and change my password, surely they would be able to change the security questions as well?
Hi. Welcome to the forums.
Sorry to hear of the bother you are having.
I have various shortcuts via a link below, options 3/3a, 24a/b and lots of others.
A security answer is needed in order to alter the security settings (my link 24a), however most people probably chose their mother's maiden name, which with social networking sites (and indeed things like friendsreunited etc), it's not hard to get that. I recommend using something else - even if it is in response to that question.
May I suggest you contact the moderators :-
Moderation Team Email Address: please fill out the "contact us" below.
http://bt.custhelp.com/app/contact_email/c/4951
hopefully they can get your account back up and running for you.
You might like to see if you can remember giving any details away in response to a phish email, made sure that your OS is up to date as well as any security products. Also if you use the same information to login to various sites, it might be prudent to revisit them and alter the passwords, different ones. Alternatively use a different login for each site you have access to.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Email accounts hacked and now suspended

My email address and my husbands email address have been, we believe, hacked and are now suspended. No amount of resetting attempts and waiting twelve hours has helped. We have tried the online support, which timed out and just didn't work when we were a mere 12 minutes away from talking to someone, my husband submitted an email query last week but we have had no response.
EVERYTHING is linked to our email accounts, can anybody help me get them back??

Try contacting this number 0800 111 4567. You may need your BT account number so have it handy. You will also need to access your computer. Explain to the operator that you believe your accounts have been hacked and the password and security questions have been changed. Obviously explain it is both accounts, I assume one is the master account and the other a sub account. They may help you with resetting it while you are on the phone or they may tell you that they have to send the new password out to the address on the account.
If they do reset on the phone make sure you can access your email before they hang up other wise you will have to go through the procedure again.

Account hacked and credit card charged!!!

I received today 3 emails from Skype. one about Skype Manager, one about Auto-Recharge and a last one about an order for 10 euro that has been made with my credit card. In my account info I fount a strange primary email address @ 163.com [hyperlink removed] and in skype manager setting there is an administrator with username [redacted to protect privacy] and me as a fellow member. The problem is that my credit card has already been charged with 10 euro but I cant see the transaction in my Purchase history page. I can see it only as last purchase of payment method but when I click on "Download this as printable invoice" the "Oops, something went wrong..." page appears. Please help!!

Hi, Psideras, and welcome to the Community,
First things, first: for your safety and protection, please never, ever include any personally identifiable information such as your real name, Skype account name, e-mail address, or a telephone number in a post on a public Community or forum such as this. Thanks!
If you have not already done so, change your Skype account and payment method account passwords immediately. Report the fraudulent charges to your payment method issuer and to Skype Customer Service.
You will need to contact Skype Customer Service to sort this, and to assume control of your account. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you must contact Customer Service, skip past Step 2 of the instruction and proceed to Step 3, Continue Support Request. You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started!
Best regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Account hacked and Paypal account charged

My account was hacked and charged. I changed my password but I still see new calls to India. Well done Microsoft!

Same case here. Account hacked around End of April 2013.. and Calls made to India, Pakistan and Cyprus.
Were you able to get credit back. Any help on how to restore the account?
Skype's Customer Service sucks - It is pretty shamefull that a voice telephony company can not put its customer service on skype voice call... and instead using chat only function.

Account hacked and charged

My account was hacked and someone charged a subscription for Ukraine calls. This went through my PayPal. I have notified paypal, cancelled my subscription of Skype Pro, and changed my password. This is the only place I can find to request a refund of this money. Please advise how to proceed. My low usage doesn't qualify me for chat.

I think you can contact customer service for further clarifications and advice. However, I'm not certain if they are offering refunds in cases of hacked accounts.
Just click the link below to see the instructions on how you can get in touch with the Support team ;
http://community.skype.com/t5/The-Skype-Lounge/How-to-Contact-Skype-Customer-Service/td-p/2056783
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
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Account Hacked and Charged 25€

My skype account hacked today and charged 25€ and dropped 5€ before i change my password.I deleted all credit card infromation after that.All calls going Tuvalu.
Can skype refund my money ?

I think you can contact customer service for further clarifications and advice. However, I'm not certain if they are offering refunds in cases of hacked accounts.
Just click the link below to see the instructions on how you can get in touch with the Support team ;
http://community.skype.com/t5/The-Skype-Lounge/How-to-Contact-Skype-Customer-Service/td-p/2056783
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

Account Hacked and No Response From SKYPE

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