Account Issues w/ Sync issues

Not sure if this is the best place to put this.
Back in 2002, I made an apple account, made purchases though the years. I shared the account with my mother.
In 2006, I made my own new account and switched over the old account to her email and made it her id.
There are alot of DRM songs still in her library that wont sync to her iPod because it refuses to authorize them. They were purchased on the original ID before the switch to her email. How can I get these to sync?

GECK0B0Y wrote:
The computer prompts for the ID and password of my orginal account. The account ID and password have been changed. It is refusing to take either old or new ID and password to play the song.
First, verify the account ID of the problem tracks. To see what it is, right click a track in the library, Get Info, and look at the Summary tab. If the "Account Name" given there is not one for which the computer is authorized, it will not play.

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Any way of being notified about this when it happens?
I'm going back to 2010 and would like to re-install 2013 when possible.
Thank you.
It's on their list, but major changes to the EAS protocol is driven by Exchange and as it stands now, I don't think they will implement it before the next version of Exchange comes out. After that, the Outlook.com team needs to implement the new version
on their servers and Outlook needs to be updated to support it.
The IMAP workaround mentioned in
http://www.msoutlook.info/question/765 is workable for migration scenarios.
As about getting notifications when it happens, following the
Outlook Team's blog might help but I'll announce it on my site as well (see my signature).
Robert Sparnaaij
[MVP-Outlook]
Outlook guides and more: HowTo-Outlook.com
Outlook Quick Tips: MSOutlook.info

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<Ttle Edited By Host>

iTunes runs just fine on Lion.
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Hi JadeyMU,
How do you have your Microsoft Exchange account configured on your BlackBerry Z10? Are you using ActiveSync, BlackBerry Enterprise Server (BES), IMAP or POP?
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You may need to rebuild permissions on your user account. To do this,boot to your Recovery partition (holding down the Command and R keys while booting) and open Terminal from the Utilities menu. In Terminal, type: ‘resetpassword’ (without the ’s), hit return, and select the admin user. You are not going to reset your password. Click on the icon for your Macs hard drive at the top. From the drop down below it select the user account which is having issues. At the bottom of the window, you'll see an area labeled Restore Home Directory Permissions and ACLs. Click the reset button there. The process takes a few minutes. When complete, restart.
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Sync issues with playlists. Not syncing playlists, and now my playlist have disappeared from iTunes. I am Using iTunes 11.1.3 and iOS 7.0.4

Sync issues with playlists. Not syncing playlists, and now my playlist have disappeared from iTunes. I am Using iTunes 11.1.3 and iOS 7.0.4

Hello surig84,
Thank you for providing the details of the issue you are experiencing when syncing your iPad. I recommend reviewing the following article specifically the section titled "Authorize using the correct account name."
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
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Hi
I just upgraded to iTunes 8.1.1 for Mac. During the install I got a kernel panic and had to restart. iTunes seems to be installed fine. When I connect my iPhone I get messages like "some content will not be copied to the iPhone as this computer is not authorized" or such like. So now several apps, videos and music has been wiped from the iPhone.
I tried authorizing the computer but I just get "This computer is already authorized".
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Hi Chris,
Try highlighting the one of the songs that will not sync in iTunes> cilck File> Get Info, check the account name and verifying you are authorizing the computer with correct account.
If the issue persists, try removing the SC Info folder as shown here: http://support.apple.com/kb/TS1389
If you still see the issue after removing the SC Info folder, try reinstalling iTunes as shown here: http://support.apple.com/kb/HT1224
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New iPod Touch owner having syncing issues

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Easy steps to troubleshoot the Outlook Email sync issue

One question about Outlook that has been asked the most is, why some emails don’t sync in Outlook? Or there should be an email received but why I can’t see it in Outlook?
On this topic, we’ve seen a lot of articles on Microsoft and some other 3rd-party web sites, usually the explanation and the troubleshooting steps are so long that we don’t know where to start. I’m writing this article to make something easier. Not an encyclopaedia
about Outlook sync issues, just a few things we can take a look at before something really “difficult”.
For Exchange Accounts to troubleshoot, of course, this Microsoft Knowledge Base is helpful:
How to troubleshoot synchronization problems when you synchronize your Exchange Server mailbox with your .ost file in Outlook
http://support.microsoft.com/kb/842284/en-us
Here below I will introduce some common causes of the Emails not sync issues in Outlook, steps are based on Outlook 2010 and Outlook 2013, which are widely used nowadays.
View
Here comes a user, who says “why don’t some emails appear in my Outlook?” Generally we think it may be caused since the sync process is not complete, but consider this scenario: The “missing” email has been received but the user just can’t see it, is
this possible? Yes, this is possibly caused by the custom view.
First please logon the webmail, or OWA for Exchange Accounts, to see whether the “missing” emails exist there, if yes, then let’s do the following:
Go to the folder where the emails should be displayed, switch to VIEW tab ->
Current View Group -> Click Reset View button. When it prompts to confirm, click
Yes.
The emails magically appear! Why? That’s because you have set a custom view in this folder, such as a Filter in View Settings to let Outlook only show these emails that meet the criteria you have set. Once you click
Reset View, the View will reset and the Filter is wiped out. The emails can be displayed again.
One common symptom of this cause, is that you see a number beside the folder which indicates you have something unread, while you can’t find the unread items. Probably you have a custom view in Outlook that only allows the read items to show.
Another way to reset the View is to run Outlook with the command switch “/cleanviews”, which will restore default view and all custom views you created will be lost:
Press Win key + R, in the Run box, type “outlook.exe /cleanviews”, click
OK or press Enter.
Sync Filter
“Well, I can see the recent emails of the account in Outlook, but emails older than 3 months don’t show in Outlook, I can see these emails on Web, why?” It’s time to consider the Sync Filter.
Outlook has a feature that allows you to limit the amount of data that is synchronized locally to your .OST. The purpose of this feature is to make Outlook usable on devices that have limited or small amounts of local storage. This feature is called Sync
Filter. You can access the sync filter within your E-mail Server Settings under Account Settings.
We can choose the periods of emails we want to keep offline. Switch to
All to keep all emails to local so that they are not “missing”.
(Not all kinds of accounts can use this feature in all versions of Outlook, such as Exchanges Accounts don’t have Sync Filter in Outlook 2010)
Send/Receive Groups
I can sync all folders but emails in one folder don’t sync properly, how does this happen? Please check the Send/Receive Settings.
Go to SEND / RECEIVE tab -> Send & Receive Group ->
Define Send/Receive Groups. We can configure the setting for send/receive here:
Highlight All Accounts, click Edit button, in the new dialog window, check if you have select the correct folder options as you need, you may have not selected the folder which emails are not received. Check the box and
click OK to save, it should be working fine then.
Summary
When we talk about “sync”, we are talking about account types like Exchange, IMAP and Exchange ActiveSync. POP accounts don’t sync, they do a “download” instead, so it’s not talked about (However, some steps are applicable, like
VIEW).
As mentioned above, this article just discusses the easy things we should look at before the deeper analysis, if you have tried all these suggestions but still have the sync problem, feel free to post the question in our forum:
http://social.technet.microsoft.com/Forums/office/en-US/home?forum=outlook
Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.

Dlehman wrote:
Is there a work around way??????????
Not really. BIS service is not designed to reconcile to the Outlook on your PC as your former BES service did, or there would be no reason for BES, right?
The (dirty) workaround is to created rules in your Outlook and filters on your BIS account login whereby you BCC yourself all the sent-from-handheld mail which arrives in Outlook and by rule is moved to your sent folder.
Then, on the BIS account login site, you create a filter to not foward any message to your device which are addressed as beig from your own email address.
Likewise, any email sent from Outlook must be copied to yourself to receive on the BlackBerry device, however it won't end up in your sent items.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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Sync issues with iPhone 6 Plus and iTunes

I'm having issues with syncing my iPhone and iTunes.
I am running: Mavericks 10.9.3 | iTunes 11.4 | iOS 8.0.2
Every time I try to sync my iPhone 6 Plus with iTunes, the sync process gets stuck on step 5 of 5 (waiting for changes to be applied). The longest this has occurred for is 2hrs. After this time I have stopped the sync and ejected my iPhone.
I had another issue with my phone when playing music. When going to play music, I was given the error message saying that the song could not be found. I connected my iPhone to iTunes and went to the tab in summery page, 'on this iPhone'. I found the song and could see that next to the song was a small what looked like dotted grey circle. After Googling this, I found a video saying that if i was to remove all my music and then add it again, this should fix the problem with this song. I did this and this was when the issue occurred again.
I unticked the option to remove all music but the sync did not finish. So I cancelled the sync, ejected my iPhone and tried again. This time, the summery page of my iPhone said there was no music on my iPhone and the 'on this iPhone' tab, this all so said there was no music however, my music was still on my iPhone including the song that would not play. All played ok.
I have read lots in the Apple forums about lost of difference reason this may be happening. Things like bugs in iOS 8, app updates being transferred during the sync process, the latest iTunes version has bugs and even a dodgy USB cable could cause it. My iPod running iOS 5 syncs all ok but I get this problem as well on my iPad Air.
I all so had this issue with my old iPhone 4S. The problem occurred when running iOS 7 and 8 on the 4S. When I had it on the 4S, I did a restore of the 4S 4 times and thought I had found the issue down too a dodgy app. However, now that it has happened on my new iPhone and still not using that app, could this be an issue with my Mac/iTunes?
I am in contact with Apple Care, but this is such a long process.
So if anybody could please offer any advice on this or steps to try to maybe solve the issue, it would be really helpful. Or if anybody is experiencing the same problem, it would be good to know its not just my devices and Mac producing this sync problem.
I will update my post with any information provided by Apple Care as and when I get it.
Thanks for reading and thanks for your time.
Mark.

Hi,
Just wanted to updated my original post and give some more information on this issue that I'm having with my iOS devices running iOS 8.0.2 and iTunes 11.4.
Firstly I just want to updated my details about what version of Mavericks I'm running. I'm running 10.9.5 - I put the wrong version down in my original post.
So over the last week, I have had a few phone calls with Apple Care an am dealing with a senior technical advisor about this issue.
I have been given some instructions that I am currently working through to see if it solves the sync issue with iTunes and my iOS devices.
The Apple Care advisor has pointed out that a iTunes version issue with music that I have ripped to iTunes and the current iTunes version could be what is causing the problem. For example, every song that I have purchased from iTunes since having an account, I was told are all exactly the same the same when it comes down the to data/information about that track/album that iTunes stores with the music but when it comes to music that I have added to iTunes myself from a CD, this was added and encoded with the version of iTunes that was running at the time of adding the music. So going through all the music that I added to iTunes over the last 10 years, you can imaging that there was lots of mixed version of iTunes linked to lots of different music.
At the moment, I'm having to go through all my music and find any that I have added and create a new ACC version of that music and delete the old version. However, due to the amount of music that I have, this is going to take a long time. When I was on the phone to the Apple Care advisor, we did several albums as a test and they all synced over to my iPhone. This may just have been luck though at that time.
Now, I'm not saying that this will solve the problem that I have with the sync issue but I am going to try it and see how I get on. The only down side to this fix as far as I can see at the moment, is that when it's all done, I think I will have to fully restore all my iOS devices to get music on to them.
I will of course updated this topic when I have got through all my music and tried to sync my iOS devices.
Thank you all for your comments.

10.9.2 gmail sync issue

Like many, I have been waiting for 10.9.2 to cure issues with the Mavericks Mail app when using gmail. Unfortunately, the sync issue has not changed.
Sometimes the Mail app will sync with gmail, but many times I have to close and restart the Mail app to get new email.
Why is it taking so long AFTER the OS release to discover and correct a fundamental bug in a fundamental app within an OS?

To rebuild you go to the Mail pulldown menu. Mail -> Mailbox -> Rebuild. I believe the rebuild will only apply to the account associated with the inbox highlighted at the time the rebuild is done.
You can also try removing an account and recreating it, but I would try rebuilding first and see if that does it.
It looks like Don P. above also had his problems fixed by upgrading to 10.9.3, so I am hoping this does it for you!
I should note that Mac mail has frequently been slow finding new mail on my work Exchange server. This preceeded 10.9.3 for as long as we had the Exchange server at work and continues with it. The problem I had that was fixed by 10.9.3 was that every day or two Apple Mail would completely stop syncing to a Gmail account (I have two and the stoppages seemed uncorrelated). In order to get the syncing to restart, I had to fully quit and restart mail.
Good luck!

Apple iPad 6.1.2 10B147 - Active Sync Issues Remain

Hi,
Please correct me ASAP if I am posting this in the wrong area of the discussion forum.
I have a batch of Apple iPad devices that are now connecting to our Exchange 2003 system using Apple iPad iOS 6.1.2 10B147 devices. It would seem that these devices may have the 6.1 Active Sync issue again even though this version was meant to fix the issue.
A couple of users have reported this morning reoccuring calender cancellations, we have also had excessive log growth on Exchange 2007 platform.
Here is the reported "Device Agent" from Active Sync logs:
Apple-iPad3C6/1002.147
Apple-iPad2C7/1002.147
Apple-iPad2C7/1002.147
Apple-iPad3C6/1002.147
Apple-iPad2C7/1002.147
Apple-iPad3C6/1002.147
Here is the reported Device iOS
DeviceOS
iOS 6.1.2 10B147
Does anyone know if Apple has this as a reported bug yet on their fixed version? If not is there an official Apple bug submission process that should be followed?
Regards
Ben Paddick

Hi waddock,
I think that for the most part, iOS 6.1.2 resolved the recurring calendar bug and the significant battery drain issues. With that said, I have had a couple cases of devices still experiencing the battery drain but not the calendar bug. Quick fix is to remove the Exchange mailbox(es) from the device and re-add it. If there are any existing accounts that use Exchange ActiveSync (I think Hotmail and legacy GoogleSync), I just remove and add them back to just in case.
I suggest checking here for periodic updates on what's going on with EAS (Exchange ActiveSync) and 3rd party devices like Apple:
http://support.microsoft.com/kb/2563324
I assume you're an on-premise environment, so to mitigate short-term, you may want to think about blocking certain devices on certain operating systems using your Device Access Settings in Exchange for mobile devices.
For feedback for Apple, you can do it a couple ways. This is the internet facing site:
http://www.apple.com/feedback/
Or you can create an Apple Developer account (or Apple IT program if you have an enterprise agreement with them) and start submitting feedback during your testing (i.e. beta versions of iOS):
https://developer.apple.com/
Hopefully this helps!

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