Acrobat 8 Pro -Organizer Database Damaged

I am running Windows XP. I just started doing tutorials to learn this program. I was really impressed with what the Organizer could do, but suddenly it stopped working and I am receiving the following message: "The Organizer Database is damaged and will be reset the next time Acrobat is launched. Quit the application and close any currently opened web browsers".
When I relaunch the program (with my browser closed) I still get the same message. Any assistance would be greatly appreciated. I haven't a clue as to what I should do to cure this problem.Any assistance would be greatly appreciated. Thanks.

I have been running Adobe Acrobat 8 with Windows XP for several months. Yesterday, for the first time, I received the error message: "The Organizer database is damaged and will be reset the next time Acrobat is launched. Quit the application and close any currently opened web browsers." I did as requested, but still received the same error message. I logged on this morning and still received the same error message. I came to this forum hoping to see a blurb or tow, but I don't see where William's initial post was resolved. Is there anyone who can assist? Thanks.

Similar Messages

Is there a permanent fix for the Acrobat Organizer database damaged issue?

I am constantly applying the fix for this. Is there a known reason this is happening so we are able to prevent it in the future? Adobe obviously knows about the issue, is a fix being worked on?
Mike

Hi amr1119,
Sorry to hear that you are having issues with installing the latest version of iTunes. I understand that you have done a lot of research into this, but was curious if when you tried to launch the iTunes installer file did you right click and Run as Administrator? Try that and some of the other steps, if needed, in the article below.
If you can't install or update iTunes for Windows
https://support.apple.com/en-us/HT201668
Take it easy,
-Norm G.

Can I disable image previews in Acrobat 9 Pro Organizer?

I need to do something to speed up loading and scrolling through large collections in Organizer. Great tool but desperately slow!! Any suggestions?

I know this question is six months old, but I was wondering if you found a solution? I have recently switched from an older non-retina MacBook Pro to a new retina MBP. I was using Safari as my primary browser, and expected Safari to be the ideal browser to use with the retina display. I am finding just the opposite. Many sites that I use on a daily basis look fine in Chrome and Firefox, but look really bad in Safari. Like you mentioned, many images in Safari present as pixelated/fuzzy. I've been using Chrome, but would like to switch back to Safari if I could figure out a way to make pages look decent.

How do I fix the Database Organizer Error when using Acrobat 9 Pro on desktop PC with Windows 8.1 and 64-bit OS?

After loading Acrobat 9 Pro on my desktop PC (Windows 8.1; 64-bit OS), opening and closing a previously saved pdf file, I constantly get a message pop-up that indicates a "database organizer" error.
How do I fix this?
I have read multiple responses at various forums and they do not seem to apply, or have not worked for others, with regard to the details of my version of Acrobat and Windows OS.
I'm beginning to think that the only solution is to purchase the latest version of Acrobat Pro and install it on my PC, which, of course, I would prefer not to do, unless this is my only viable option.
Can this problem, specific to my version of Acrobat and Windows OS, be fixed or is the simple answer: purchase the latest version of Acrobat Pro, because there is no fix for my version of Acrobat/Windows OS?
Any help would be greatly appreciated.
FHW

Hi Frank ,
Please refer to the following link and see if this helps.
https://helpx.adobe.com/acrobat/kb/error-organizer-database-damaged-reset-1.html
Regards
Sukrit Dhingra

Organizer database is damaged

Recently I started getting a MS Visual C++Runtime Library Error message at start-up. Consequently Adobe Acrobat Pro 9 started giving me an Organizer database is damaged message that will reset the next time Acrobat is launched. Is this harmful to my computer and how can I fix it?

Here is an Adobe file about the problem for AA9:
http://helpx.adobe.com/acrobat/kb/error-organizer-database-damaged-reset-1.html
Don't know if the link will help, but it is what I found.
Another useful page might be:
http://www.pito.bc.ca/wp-content/uploads/downloads/2012/04/2012-04Acrobatindexfilev1-1.pdf
As to the actual location, I have no clue. I would suggest starting a search of the whole harddrive and go to bed for the night.

Acrobat 9 installed on Windows 8.1; upon Save, error every time: "The Organizer Database is damaged and will be reset..."; no "Organizer90" file found (to be deleted, as www suggests for solution with XP, VIsta, 7)

I've installed my old faithful Acrobat 9 Pro on my new Windows 8.1 computer. The program works, but every time I save the document, it tells me "The Organizer Database is damaged and will be reset. Quit the program and close all browsers." (Something close to that text.) I've entered the error online, and a solution does appear for XP, Vista, and Windows 7. It tells me to have Windows Explorer show hidden files, and then look for "Organizer90" within Users/[me]/AppData/LocalLow/Adobe/Acrobat/9.0, and then delete that file -- which will make Acrobat generate a new one. But there is no such file there. Please help with alternate solution. NOTE: When I "Check for Updates" in Acrobat, I'm told that there are no updates available at this time, but also told: "Please note that some updates for the following products cannot be determined at this time: Adobe Updater." Seems like things are out of whack.

Thanks for help. Difficulties continue: When trying to install 9.5.5, I'm told it can't install because the program may not be on my computer, or may be the wrong version. I'm told to check that the program exists. The installed version (9.0) is totally legit, my serial numbers, etc., I've used it for many years. Automatic update seems to be on, but I downloaded Adobe Updater to be sure. Seemed to make no difference. Program does function, but not perfectly. Under "About," it calls itself 9.0, so it would not seem that auto update is taking place. Acrobat on previous machine (Windows Vista) indeed calls itself 9.5.5. (It was installed with same 9.0 package, and presumably updated itself to 9.5.5 over the years.) So summary of current problem: Acrobat 9.0 won't upgrade to 9.5.5 on Windows 8.1.

Damaged Organizer Database --- Pro 9.0

I have just moved my Acrobat Pro 9.0 to a new computer with Win 8.1, 64bit. Every time I try to print to Adobe PDF, I get the error message, "The Organizer database is damaged and will be reset the next time Acrobat is launched. Quit the application and close any currently opened web browsers." Is this a issue with pro 9 vs Win 8.1, or is there a step or three I can take to correct the issue?
Thanks in advance.

Leave the C:\Users\[your user name]\AppData\LocalLow\Adobe\Acrobat\9.0. while it is open, open a .pdf file, save as (same name) you will get that error message, disregard it. if you now look at your Users file you will see the organizer90 file that was created. Copy that file to your desktop. Now close Acrobat and you will see the organizer90 file disappear. Once it does, move the one from your desktop into the Users file.
So far it has worked for me, no more Damaged Database message.
Hope this helps everyone!

Organizer database is damaged in acrobat 9 Std

I just installed acrobat 9 standard.
When I open a PDF the program works fine, including editing fields etc.
When i close any PDF this error message comes up.
The Organizer database is damaged and will be reset the next time Acrobat is launched. Quit the application and close any currently opened web browsers
I am not sure what the organizer database is, but I see others have had this problem in other versions of this program.
What is the Organizer database? Any help would be appreciated
I tried to repair installation under help and it did not help.
SYSTEM:
Vista Home Premium SP1
Core 2 with 4 GIGs memory
Adobe acrobat Std 9.0.0
[email protected]

Hello everyone!
I think I just fixed the problem in Acrobat 9. I have the pro version and vista business 64bit.
I navigated to C:\Users\[YOUR NAME HERE]\AppData\Roaming\Adobe\Acrobat\9.0
I noticed that there was no organizer file or folder inside that folder. However, I noticed that the two files, Usercache.bin and SharedDataevents were updated at the same time that my acrobat had reported the Organizer database error.
So, in an attempt to logically discern where the problem was coming from, I decided to drag these files to my desktop. My understanding was that when Acrobat looked for and attempted to access these files, they would not be found. Additionally, by saving the files, I could (theoretically) easily return them to their proper location if some horrible error occured.
As I theorized, these two files were recreated upon opening Acrobat. Since I deleted (moved) the files and Acrobat rebuilt them I have not had any trouble.
I believe that what Acrobat does is APPEND the files if they are found in the folder, and if they are not found, it recreates them from a standard template. I believe the UserCache file probably has the acrobat preferences inside, including the various standard fonts and icc profiles used for printing preferences.
(ICC profiles are pretty neato IMHO and very useful for ensuring WYSIWYG document viewing and printing on various different monitors and printers. Very good for prepress color constantcy and for reducing the "delta E" of your printshop.)
Anyhoo, because I don't ever use the organizer feature in acrobat, I am unaware of whether the recreation of these files deletes any info with regards to the organizer. Perhaps special features are reset, but I don't know. Perhaps someone who uses this feature will report their findings.
The important thing for me is that the VERY annoying message IS gone.
I will be sure to update this link ASAP if the problem reoccurs. I usually create 40-100 pdf files per day for work from web and print sources, so if it reoccurs I imagine it will do so fairly soon.
Hopefully this will help those with Acrobat 9.0 standard as well.
I would do the same thing for Mac using the location given earlier in the thread. Just move the files or put them on a flash drive so you can restore them if things go south. If I remember from my Mac days, the OS is pretty user friendly and the fix may be easier than the one for Vista.
Good luck, all and happy Acrobatting!
Syn71

About 90% of the time, when I try to close a PDF nothing happens. After repeatedly clicking the X I get the following message. The Organizer Database is damaged and will be reset the next time Acrobat is launched. Quit the application and close any curren

Anybody had this Problem?
garym57236896

You must be using an old version of Acrobat as Organizer hasn't been in the last two versions of Acrobat. Here is the KB that covers that old error: Error "The Organizer Database is damaged and will be reset..." | Acrobat 9

Damaged Organizer database error

I have moved my copy of Adobe Acrobat Pro 9.0 to a new computer with Win 8.1 x64. Whenever I print a document to Acrobat, I get the error message, "The Organizer Database is damaged and will be reset the next time Acrobat is launched. Quit the application and close any currently opened web browsers."
What might be causing this, and how can I correct it?
Thanks in advance!

Hi beckinista,
I've moved this thread to the Acrobat forum, since you landed in the Acrobat.com forum. \
However, I think the following document will help you resolve this error: Error "The Organizer Database is damaged and will be reset..." | Acrobat 9
Please let us know how it goes.
Best,
Sara

"The organizer database is damaged -"

“The organizer database is damaged …”
I wanted to save a document as pdf but I got the message below
What might be the issue here? How to fix it?
Thank you
Best
Jamal

Many thanks guys for the help,
This is the issue! It comes back again and again each single time any pdf file is open. This message is newly appearing! It wasn’t before!
My windows is 7, Acrobat 8.0 and the machine is laptop
Best
Jamal

Trying to download the free trial of Adobe Acrobat XL Pro. I keep getting the message "The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author." I've repeatedly tried g

Trying to download the free trial of Adobe Acrobat XL Pro. I keep getting the message "The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author." I've repeatedly tried getting a new installer file, but get the same message every time.

K_don52 and Ande8135 please remove your current installation of the Adobe Download Assistant and reinstall. You can find more details in the known issues section of Troubleshoot Adobe Download Assistant.

Help Please...Damaged 3D plugin on Acrobat 9 Pro Extended - Guidance to Re-install

Hello...
I have been getting Warning messages indicating that "part of the 3D Capture plugin is damaged" over the past week and finally tried to follow Adobe's advice online in modifying the Registry (under HKEY_LOCAL_MACHINE/Software/Wow6432) and made sure my security app "trusts" acapture32.dll, then attempted to repair Acrobat twice -- with no luck...in fact things seem even worse now. But when I tried to contact Adobe support for some guidance, all they could "help" me with was recommending I upgrade to 11, because 9 is no longer supported. I don't need 11...9 has served my needs perfectly until corruption.
Tonight I visited Adobe Acrobat 9 Pro Extended's download page, and tried to download the "Version 3D Update 200810" .msi file but when I try to run it, I get a screen that says: "No qualifying products found to apply this update" which suggests to me it now can't even SEE my app.
Adobe support would not even answer one simple question I had...perhaps someone here can help me.
I've seen many questions on the forums related to deactivating on an old system and properly installing and activating the software onto a new computer, but nowhere is there clear guidance on how to uninstall a program that has become corrupted...and reinstall it back onto the SAME computer.
My question is:
I know de-activation is critical, but I need to know which of the two choices I should be making before uninstalling then reinstalling:
1. Should I choose to "Deactivate & Suspend"...(which supposedly retains my registration information) but if I UNINSTALL the software then REINSTALL it and try to re-activate it, won't I have lost my "registration" information anyway when uninstalling the app from my system before reinstalling it?
-OR-
2. Should I select instead to "Deactivate Permanently", then UNINSTALL the app, then REINSTALL it -- and will I be able to go through the registration process anew for a product that Adobe says it no longer supports...AND activate it?
Also what seems to be strange, my 9 Pro Extended indicates I am running version 9.5.5, but on Adobe's download page for Acrobat 9 Pro Extended, I only see updates through version 9.4.5. I've been set to automatically receive Acrobat 9 updates as they are released, so the only place I could have gotten a 9.5.5 update was through Adobe.
Please help me...Adobe has so many hoops to jump through that there is too much room for screwing up. So I'm asking for help BEFORE I do...
Thank you!
-Janie-

Hi Rave...
Bet you thought all was well. I was without my system for a few days but finally had a chance to uninstall...and reinstall full app and all updates through 9.5.5.
Problem is...the same problem. Issues related to 3D Capture with notifications. The result ends up being a .pdf that either includes hieroglyphics in various parts of the document...or Acrobat freezing altogether forcing me to either attempt to do a hard close on the program (if it lets me)...or hard reboot of my system. This happens when trying to .pdf web pages or html .pdf docs...not on Word docs, Excel docs or .jpgs -- things like that.
Here's the content of one of the log files generated:
    %%[ ProductName: Distiller ]%%
     X930A2E12 not found, using Courier.                            (or X93062E47 or X934A2E59 not found, using Courier.) - these locations vary
     X1EFDD07B not found, using Courier.                           (or X1F6ED088 or X1EFAD0A5 not found, using Courier.) - these locations vary
     %%[ Error: invalidfont; OffendingCommand: show ]%%
     Stack:
     %%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
     %%[ Warning: PostScript error. No PDF file produced. ] %%
Also this:
    The operation completed successfully.
     Pipe:\\.\pipe\PMtoDistiller_ID_2:Error                              (or Pipe:\\.\pipe\PMtoDistiller_ID_5:Error) - varies
I've also been getting a plugin-container.exe error message via Windows but don't know if it is related in any way to the 3D Capture issue.
(I do run Mozilla Firefox v-31.0)
I also never de-activated (was not allowed to complete the request) before uninstalling AND never was asked to re-activate after re-installing. So I don't know if that's good news or not. If I ever want to de-activate on this computer and install/activate onto a new system or HD I'll likely be out of luck on that.
Other weird stuff upon re-install. Checked my HD used space BEFORE uninstalling, AFTER uninstalling, and AFTER re-installing application and all updates for 9 Pro Extended. Results as follows:
BEFORE UNINSTALL:
Used: 112 GB
Free: 31.9 GB
AFTER UNINSTALL:
Used: 110 GB
Free: 36.2 GB
AFTER RE-INSTALL AND ALL UPDATES INSTALLED:   (I would have expected these figures to be pretty much the same as BEFORE UNINSTALL)
Used: 124 GB
Free: 19.3 GB
And program space under Add/Remove only indicates 1,959 MB -- it was at around 2,300+ MB BEFORE UNINSTALL...
So something really strange is going on!
Is there a way to override or disable 3D Capture?
Other things I'm picking up on. I had Acrobat Reader on my system before as well as CS2...and originally was using Adobe Acrobat Elements but (except for CS2) had uninstalled those quite some time ago, however...in my Docs & Settings.../JLD/ApplicationData/Adobe/Acrobat folder I'm finding the following folders (and all are populated):
6.0
9.0
10.0
11.0
Distiller 6
Distiller 9
Preflight Acrobat 9
Only version of Acrobat showing in "Add/Remove Programs" is 9   (BTW...is Acrobat 6.0/Distiller 6.0 needed for CS2? - but they're not showing up in Add/Remove.)
In my Program Files, along with CS2 content is:
Acrobat 6.0 (but the Resource folder within only contains a font)
Acrobat 9.0
So I'm trying to think of anything else that may signal what my conflict or problem is being caused by...don't know if any .dll is corrupted, but on a new install I would think those things should now be a non-issue.
Any ideas (aside from simply turning 3D Capture error notifications off) on how to disengage 3D Capture altogether so there's nothing to set off an error and lock-up because of it? I can limp through getting hieroglyphics but can't stand getting locked up for attempting to create a .pdf.
Or a setting in the Registry that I need to contemplate? I hate touching anything in there...but if it's simply a setting, I can back-up it up, make a change and restore if needed.
I'm sorry to hit you with all this...but the forum isn't letting me attach any screenshots so I have to write it all in.
Thank you, Rave!
-Janie-

Acrobat 9 pro seems to be damaging files, why?

I tried searching for information. but haven't been able to find a prior discussion that helps.
I have been using acrobat 9 pro on windows vista x64. I build files by dragging and dropping pages from one file to another. This is so that instead of having 12 files for a years worth of one bill, I have one.
This has happened more than once, so I did a full scan of my hard drive looking for bad sectors in case the problem was the file being written onto a bad sector.
What happens is that I open a file that has been fine and some of the pages are blank, both the thumbnail and the page. When this has happened before each re-open produces more blank pages.
The current file is 30,824 K.
Any idea why this happens and what I can do to prevent it?

I am not sure how to do this given what I am doing.
Scenario 1: I have scanned a bunch of pages into a single pdf file and at my leisure move the pages to different files. Not sure how I would use insert pages in this situation.
Scenario 2: I open a monthly statement and move the pages into another file containing previous months statements. Would I have to actually save the file first before I could follow your suggestion?
Is there anyway of determining what fonts I need in order to check if I have them?
Date: Mon, 25 May 2009 16:52:11 -0600
From: [email protected]
To: [email protected]
Subject: acrobat 9 pro seems to be damaging files, why?
To test the font issue, try using insert pages to add a file to another one rather than the drag and drop. There could be a bug in the latter, or just that fonts don't work well with that process, particularly if you do not have the fonts on your system.
>

"Capture 3D plug-in damaged" error upon start of Acrobat 9 Pro Extended - Possible Fix

After installing Acrobat Pro Extended 9.0.332, I received a "capture 3d plug-in damaged" error every time the program started. Looking for remnants of SolidWorks in the registry found nothing.
Here's what fixed the problem for me:
I am running Kaspersky Internet Security 2009. The following two entries in the registry were incorrect, with the default correct values shown:
//===============
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLs"="acaptuser32.dll"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls]
"C:\\WINDOWS\\system32\\acaptuser32.dll"=dword:00000002
//===============
In the case of the first registry key, Kaspersky had previously entered several DLL's, separated by commas. When the Acrobat installer modified this key, it did not put a comma in front of "acaptuser32.dll", in effect making this dll invisible to Acrobat.
In the case of the second registry key, dword was found "1", I changed to "2".
It turns out that no repair of Acrobat was necessary, after all; just knowing where to look in the registry. No more error message on startup and the Capture3D tool works OK.
I hope this helps others.

I have Windows 7.1 and Acrobat 9 Pro Extended 9.4.3. I started receiving the error message, but once I corrected the registry keys it started working. I had previously used the Acrobat 9 Pro Extended repair option three times with no success.
The correct entry for me was:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLs"="acaptuser64.dll"
I did not need to modify the following as it was already there:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDl ls]
"C:\\WINDOWS\\system32\\acaptuser64.dll"="dword:00000001
thanks,
Roger

Acrobat 8 Pro -Organizer Database Damaged

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