Actionable Emails

Hello,
I just want to clarify something: when a response is received at the address of the Actionable Email (say, Approved), should it then continue with the workflow? Or will someone have to process that email in the Actionable Address?
I've configured the Notification Service and am receiving emails/reply to them but I would like the reply to then continue with the workflow. Is there any documentation that specifies how to do this?
Thanks!

Ok, mine is a Single participant. I belive I've configured everything as specified in the documentation. Do I need to set the incoming email server for this also or is that only to manage incorrect email addresses? Also, in the Events section I see State has options like 'OnAssigned', 'OnCompleted' do I need to check that?
I don't see any errors in the logs (after the email is sent I see what's pasted below), it sends the email successfully but doesn't really do anything when I approve it. The task is still in 'Assigned' status.
Any suggestions what could be missing?
[2011-04-01T16:41:45.531+02:00] [soa_server1] [NOTIFICATION] [] [oracle.soa.services.notification] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: OracleSystemUser] [ecid: 0000IwHWo8vFo2y5K7o2ye1D_UDy00001T,0] [APP: soa-infra] [dcid: 8ad70c1d71673923:-19ce594d:12f1141df90:-7ffd-0000000000001079] <.> HWFMailer: Received following status for the Notification sent from SDPM :: [[
Channel Message Id:118340ef0abe802331cd84fdf2c972d4, Addressed to :EMAIL: [email protected], Status Content :Outbound message delivery to remote gateway succeeded., Status Type :DELIVERY_TO_GATEWAY_SUCCESS, Received from Driver : Farm_OIM_Lab/OIM_Lab/soa_server1/usermessagingdriver-email:oracle_sdpmessagingdriver_email#Email-Driver, Received at :Fri Apr 01 16:41:45 CEST 2011
[2011-04-01T16:44:39.687+02:00] [soa_server1] [NOTIFICATION] [] Cleaning messages for container id:8C197F315C5D11E0BFD09BD55A0E480E
[2011-04-01T16:44:39.695+02:00] [soa_server1] [NOTIFICATION] [] Cleaning locked and ready messages for container id:8C197F315C5D11E0BFD09BD55A0E480E successful
[2011-04-01T16:44:39.696+02:00] [soa_server1] [NOTIFICATION] [] Cleaning erroed instances for container id:8C197F315C5D11E0BFD09BD55A0E480E successful
[2011-04-01T16:44:39.696+02:00] [soa_server1] [NOTIFICATION] [] Cleaning container id:8C197F315C5D11E0BFD09BD55A0E480E
[2011-04-01T16:44:39.697+02:00] [soa_server1] [NOTIFICATION] [] Removed container id [8C197F315C5D11E0BFD09BD55A0E480E]
[2011-04-01T16:44:39.702+02:00] Container id list has changed. Not sleeping for refresh interval

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Actionable emails with MS Exchange Server

Using Exchange for e-mail, and my understanding is that we must enable IMAP/POP3 email on our Exchange server to get the BPEL actionable e-mails to work. But my Exchange experts strongly advise against us turning on these types of messages, at least on our main Exchange server. It is a global setting, and apparently one which creates numerous security risks.
Attempting to configure actionable emails with MS Exchange Server as the email system. Does this require enablement of IMAP/POP3 on the Exchange Server to get actionable emails to work? Specifically, for the EmailAccount/IncomingServerSettings within the ns_emails.xml file, what configurations are required when the email system is Exchange Server?
I'm looking to confirm or deny this configuration requirement for MS Exchange Server.
Thanks,
Tim

Try http://www.lavantech.com/smtpmailer
This isnt the right place to market your product. If you've forgotten what this forum is used for, you better ask someone.
You don't have to refer users to your application and asking them to try it. Of course not for free. You will be reported if you continue.

Problem in setting up Actionable Emails

Hi
Hope you are doing fine
I'm finding problems in setting up Actionable emails in Human Tasks.
The mails are coming fine, with approve/reject buttons, but when I click on either of those buttons and send the email, nothing is hapenning. The same, when done using workspace is working fine.
So I think this is something to do with the configuration.
Before setting up the configuration, I have the foll details
OutgoingMailServer, port
IncomingMailServer, port, userName(say ActionableAccnt), pwd (which I'm using for actionable email)
Here is my setup:
In email driver notification under UMS
Sender Address : [email protected]
Default Sender Address : [email protected]
provided outgoingMailServer, port, incomingMailServer, port, username, pwd
And setting in Workflow Notification Properties
From Address : [email protected]
Actionable Address : [email protected]
ReplyTo Address : [email protected] (this is a dummy address)
Please note that in every emailId entry except the replyToAddress, I've used the same valid emailId [email protected]
Is this ok? I'm ok even if the replyTo and actionable addresses are same.
I've restarted the server. But its not working.
Did I miss something here?
I've gone through the documentation, some blogs, but could not find any.
Would you please help me in this regard.
Thanks in Advance
Regards
RaviKiran

Hello there.
Here's the ServiceLocator and delegates I am using....
// LoginDelegate.as
package com.myproj.products.business {
     import com.myproj.products.vo.LoginVO;
     import mx.rpc.IResponder;
     import com.adobe.cairngorm.business.ServiceLocator;
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// com/myproj/products/business/Services.mxml
<?xml version="1.0" encoding="utf-8"?>
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With kind regards
ShiVik

Response not coming to BPEL process from the actionable email

Hello Helping hands,
I created a HumanTask workflow with actionable email.
In the email I get from the HT workflow process, it has 3 links
2-OUTCOMES list links (Eg:APPROVE,REJECT)
1-worklist application
If I update the task through worklist, the process is getting completed successfully.
But the problem is with the actionable email, if I move the mouse over APPROVE or REJECT the following msg gets displayed in the status bar
mailto:?subject=My Subject&body=NID:iBeS8jSTsA7vOx+ULF3+dJ7/e1fbklcDLkGHlkj38emd71NnzMgQMN89C0RxaPzu2PPgelhp+hv6sk+uwL1DYQ==:NID<p>Comments [[ ]]
When I click the outcomes link, it opens a new email window without any to address.
Advice me how to get the response from the actionable email to the BPEL process.
Regards
VP

I had faced a similar issue.
When the bpel process is initiated you will get an email to the configured email id's inbox.
Make sure you reply to the mail from the same email account.
Example : If the email comes to [email protected] id , make sure you reply from the same id.
Hope this works for you

Actionable emails from oracle BPM.

Hello All ,
I am trying to use actionable email notifications from oracle BPM .
Steps i have taken so far
1) Marked notification on Human Task as "Actionable items "
2) Mentioned valid email address in - Select SOA Administration > Workflow Task Service Properties - "Actionable email account"
Result achieved after doing these configurations
When clicked on Actions received in email like say Approve (using outlook) , one email reply gets created with id in "to" same as what mentioned in Workflow Task Service Properties .
Content "reply" of email as below -
==========================
Add comments by editing the text between the brackets in 'Comments' section.
Comments: [your comments]
You can also add attachments to the task by attaching them to this email.
-----Do not edit below this line-----
Approve : [[NID]] : 7kv0yUvSKkmbKbPn0ohu0I9CwHUfBhuTIAmKc3wwEcWCaJhUj9Qolyhu/ul3OttwnJSavULLMytHnsD7dakQAbzLyZS6C4PAgBO%2BsmgVzFwNGn1LevYmcLnRgKVJlevY : [[NID]]
==========================
My question here is how Actionable emails are supposed to work - should they change the status of task directly when clicked on approve/reject (no log in on BPM)
or should they notify somebody with status and then somebody should log in and do the change ?
Anybody used actionable email please help us out here ..
Thanks
Rupesh

Hi Rupesh
1. First in Task Properties you check the box Actionable Email which you already did.
2. You also need to configure some valid email addresses and set email details like email server name etc. From EM Console, soa-infra -> Right Click -> SOA Adminstration -> Workflow Notification Properties. In this first in drop down box, select Email. Then in 3 fields below give valid email addresses something like:
From Address: [email protected]
Actionable Address: [email protected]
Reply To Address: [email protected]
These email accounts should be valid and exist in your email exchage server.
Now in the same screen on the top click on the link named "Go to messaging driver page" and on that screen on right side click the buton under Configure Driver and give email details like outgoingmailserver, incomingmailserver, the incoming mailid, incoming userid etc.
Only after doing this, you can Approve/Reject (Take actions) directly from Email.
Refer the online docs for more details.
Example: http://technology.amis.nl/blog/6019/configure-soa-suite-11g-for-sending-email-notifications-with-google-mail
Thanks
Ravi Jegga

Editable actionable email

Hi,
I have created BPM process that contain a few human task flow.Every single task flow need to be approved by project manager before proceed to the next step.
Currently my task flow will sent actionable email to project manager to notify about the task. Project Manager will able to see the form which contain all the data that have been key in by user and will able to add their own comment when click on "APPROVE" or "REJECT" link in the email. I think this is the default behaviour for Actionable email.
My question:
Can we make form that display in actionable email be editable? For example, have drop down list in the email, so that Project Manager will able to update the data without go into BPM workspace. Right now, all the field inside actionable email will become readonly eventhough inside the bpm workspace this field is input text.
Can anyone help me or give any suggestion on how to do this?
Thanks in advance.

We are tracking the same issue on Human Task Notification service issues on 10.1.3.3
--Shiv

Modifing actionable email body

I am able to configure the actionable emails in the BPEL. So as soon as the task appears in the human task, the email is sent to respective user's email id with the actions in it.
User just has to click on the action and the email will be sent to SOA server to take particular action.
Now the problem is i want user to see only few actions in the email.
e.g. my human task is having multiple outcomes like approve, reject, cancel and request for information.
Now by default, actionable email will have all the actions in it.
i wan to restrict it to only Approve and Reject.
However i do not want to remove other options (outcomes) from BPEL human task.
How do i do this?
Regards,
Vikrant Korde.

Facing the same issue ...Please let me knw if u have fixed it?

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Calling an actionable email from process task OIM11g

Hello Experts,
Is there a way to call an actionable email from process task, meaning can i trigger a workflow on demand from process task.

You are correct in the actionable emails, you just need to be creative.
This is my suggestion:
Create a Modify Application/Request request data set for your Active Directory workflow. When your scheduled task runs (assuming it will be only once a day so that you don't have multiple being sent out), generate a new request with code, and in the request dataset, set the value to the 365 days in the future. You can then create an approval policy either using the default manager approval, or custom soa composite. Regardless, you want the approval task to go to the manager. If you have enabled the Actionable Email Notifications (UMS Messaging i believe), then the manager will get an email for the approval and at the bottom it will have two options, APPROVE and REJECT. The manager can click the link and it will process the request based on their response.
If they approve it, the date is updated, and they get extended in AD. If they reject it, the request is rejected and it never gets updated.
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Actionable email not working

Hi Guys,
Following are 3 files I modified to make actionable email working.
ns_emails.xml :
<EmailAccounts xmlns="http://xmlns.oracle.com/ias/pcbpel/NotificationService" EmailMimeCharset=""
NotificationMode="EMAIL">
<EmailAccount>
<Name>MyTest</Name>
<EmailAccount>
</EmailAccounts>
wf_config.xml:
<actionableEmailAccountName>MyTest</actionableEmailAccountName>
pc.properties:
oracle.tip.pc.services.hw.taskservice.ActionableEmailAccount=*MyTest*
After all these changes, I restarted the entire services, oc4j_soa is not coming up.
If I make <actionableEmailAccountName/> tag empty in wf_config.xml file, everything is coming up fine.
Error in log:_
<default.collaxa.cube.services> <IASWDriver::loadSupportedChannels> Cannot connect to iAS Wireless notification webservice.
<ERROR> <default.collaxa.cube.services> <IASWDriver::loadSupportedChannels> Cannot connect to iAS wireless notification webservice running at http://messenger.oracle.com/xms/webservices
Guide me what I did wrong.
Edited by: user555738 on Mar 8, 2010 7:44 PM

Do you see any errors in OH/opmn/logs when you try the above?
<2010-02-19 17:29:30,894> <ERROR> <default.collaxa.cube.services> <IASWDriver::loadSupportedChannels> Cannot connect to iAS wireless notification webservice running at http://messenger.oracle.com/xms/webservices
<2010-02-19 17:29:32,768> <ERROR> <default.collaxa.cube.services> <PCRuntimeException::<init>> E-mail folder does not exist.
<2010-02-19 17:29:32,768> <ERROR> <default.collaxa.cube.services> <PCRuntimeException::<init>> E-mail folder Inbox does not exist.
<2010-02-19 17:29:32,784> <ERROR> <default.collaxa.cube.services> <PCException::<init>> Error in registering email receiver.
<2010-02-19 17:29:32,784> <ERROR> <default.collaxa.cube.services> <PCException::<init>> Error while registering email receiver for the email account default. Because of this error actionable email messages for tasks will not be received
<2010-02-19 17:29:32,784> <ERROR> <default.collaxa.cube.services> <PCException::<init>> The error could be because of configuration of the email account. Check the configurations for the account. Also check the error stack for the cause of the exception. Contact oracle support if error is not fixable.
<2010-02-19 17:29:32,784> <ERROR> <default.collaxa.cube.services> <TaskManager::registerEmailReceiver> Error in registering email receiver.
but when I tried email activity it was working fine now it says some error.

Configuring BPEL Actionable Email

Has anyone configured ns_mails.xml to use gmail account?
I have gotten the actionable email to work with other accounts but not gmail. It seems that it cannot recognize the "Inbox" folder. The error log states that it cannot find the Inbox folder. Does gmail uses a different name for the "Inbox". I've tried [Gmail]/All Mail, All Mail, [Gmail]/Inbox but no luck.

Hi
I checked the checkbox {Make Email Messages Actionable}.
Following is my task definition file.Plss have a look.
<notification includeTaskAttachments="true" actionable="true"
secureNotifications="true">
<action name="ASSIGN" recipient="ASSIGNEES"><![CDATA[concat(string('Task '), /task:task/task:title, string(' requires your attention. Please access the task from the worklist application.'))]]></action>
<action name="COMPLETE" recipient="CREATOR"><![CDATA[concat(string('Task '), /task:task/task:title, string(' requires your attention. Please access the task from the worklist application.'))]]></action>
<action name="ERROR" recipient="OWNER"><![CDATA[concat(string('Task '), /task:task/task:title, string(' requires your attention. Please access the task from the worklist application.'))]]></action>
</notification>
</routingSlip>
<workflowConfiguration xmlns="http://xmlns.oracle.com/bpel/workflow/configuration"
xmlns:ns0="http://xmlns.oracle.com/VacationApproval">
<outcomes>
<outcome>APPROVE</outcome>
<outcome>REJECT</outcome>
</outcomes>
<restrictedActions/>
<payload xmlSchemaDefinition="HumanTask1_payload.xsd">
<messageAttribute name="VacationApprovalProcessRequest"
attributeType="ELEMENT"
type="ns0:VacationApprovalProcessRequest"
updatable="false"/>
</payload>
<bpelEventListener>false</bpelEventListener>
</workflowConfiguration>
wf_config.xml :
<worklistApplicationURL>http://sgord-clus3.sg.oracle.com:7777/integration/worklistapp/TaskDetails?taskId=PC_HW_TASK_ID_TAG</worklistApplicationURL>
<actionableEmailAccountName>Default</actionableEmailAccountName>
ns_emails.xml :
<EmailAccount><Name>Default</Name>..... </EmailAccount>
pc.properties
oracle.tip.pc.services.hw.taskservice.ActionableEmailAccount=Default
Do I have to create a new account for this actionable email other than Default.
Regards
Viki

BPEL Soa Actionable email setup

Hi ,
I have installed Oracle Soa 10.1.3.1.0 and then patched it with 10.1.3.4.0
Now I am trying to configure actionable email setup.
Its failing when I configure it using stbeehive mail server as incoming mail serevr and ssl enabled, but its working when I use any other server as incoming mail server and ssl disabled.
Not working:-_
<EmailAccounts xmlns="http://xmlns.oracle.com/ias/pcbpel/NotificationService"
EmailMimeCharset=""
NotificationMode="EMAIL">
<EmailAccount>
<Name>Default</Name>
<GeneralSettings>
<FromName>******************</FromName>
<FromAddress>*************</FromAddress>
</GeneralSettings>
<OutgoingServerSettings>
<SMTPHost>**********************</SMTPHost>
<SMTPPort>25</SMTPPort>
</OutgoingServerSettings>
<IncomingServerSettings>
<Server>stbeehive*****</Server>
<Port>993</Port>
<Protocol>IMAP</Protocol>
<UserName>**********@********.com</UserName>
<Password ns0:encrypted="false" xmlns:ns0="http://xmlns.oracle.com/ias/pcbpel/NotificationService">?????????</Password>
<UseSSL>true</UseSSL>
<Folder>Inbox</Folder>
<PollingFrequency>5</PollingFrequency>
<PostReadOperation>
<MarkAsRead/>
</PostReadOperation>
</IncomingServerSettings>
</EmailAccount>
</EmailAccounts>
Appreciate any quick help.
Thanks,
Raj

Hi Guru's,
Any help on this please. Its urgent setup we need to complete.
Thanks
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Actionable Email issue SOA composite OIM11gR2

Hello Experts,
I have created an Actionable Email from SOA, The mail is gettting generated, but when i click on Accept button of the EMail, It gets converted into a reply email and no action is taken on the SOA side.
Is this something known?
---------------------mail reply created by clicking on the accept button-----------------
Add comments by editing the text between the brackets in 'Comments' section.
Comments: [your comments]
You can also add attachments to the task by attaching them to this email.
-----Do not edit below this line-----
Approve : [[NID]] : iYWPSougtz5nR75fK%2BUCUHNVjHFmWdwEXpcAknkj8cBoUs8P4c/bRf9Wd%2BFvGFJ48FB%2BrFALsX7mbEombcHqJutJxCzHKAVUUwaSTzFuobXtk9523fiafzxy14YSqVK0 : [[NID]]

Have you configured UMS?
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Actionable emails and WorkListApp

Friends,
One quick question.
When I select option "Make email messages actionable" in Notification Settings on Task Screen, the emails have become actionable and responses too are working fine. But I'm not able to see the assigned task in WorkListApp even before I send the Email Response. If the manager wants to approve the task he has to open the worklistapp from the link given in email for worklistapp. This complies me to approve/reject task only thru emails only. I mean if email server is down for some stipulated time, the email delivery and so the responses are getting delayed.
Any idea why the task not coming in WorkListApp when we do login to worklistapp? What may be the solution ?
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Configuring BPEL Worklist Actionable Email

Hello,
I have created a sample work flow and included a User task in that. I am trying to make the email notificaton as actionable one and configured the ns_emails, wf_congif and pc.properties file accordingly. When i initiate the task, I do able to get the email notification with the Approve and Reject options in the email. but when i click on that an email is going to the from account but the task initiated is still in pending status.
I have tried the above approach in the following versions:
SOA 10.1.3.4 -- mail (web mail -- yahoo)
SOA 10.1.3.1 -- mail (MS Outlook)
Could you please let me know where I am lacking or do i need to still set any settings for this.
Thanks in advance,
Siva.

CAn you please post wf_config, and ns_email.xml?
just want to check that the actionableEmailAccountName has been set correctly
Also you don't modify the email in any way do you?
cheers
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