Actions - Interactive Script Transporting Issue

Hi
I have transported all Interactive Scripts to Test system, but unable to transport actions related to it, Is there any way we can do it.
I appreciate early answer.
Thanks
Santosh

Hi there,
I understand from a SAP Note (can't recall the number) that actions cannot be transported.
However let me know if things have changed :-) What approach you took ?
By the way, I am trying to design the script in such a way that transporting can be easy - I would like your input here.I am on CRM7.0 Ehp 2.
Can you please advise any precautions I must take when transporting the scripts based on your experience ? Also if possible, can you list the steps or may be create a blog - I am sure it will help a lot of people.
Awaiting your reply,
Thanks a lot.
Best Regards
Suchita

Similar Messages

Interactive Scripting Transport

Hi experts
I have created the interactive scripts in Dev System. I have used transport icon in ISE to transport from Dev to QA. But, when i have imported in Quality, Branching action (which is included in script) is missing / not got transported. I have transported the relevant ABAP class first, before transporting the actual scripts.
Can anyone guide me what is the best practice for scripting transport.
1) Is there anything i have missed?
2) How does delta-transport will work? Means, if i makes any change in Dev and transports again to QA, how it behaves?
3) What is the approach to transport Scripts that contain Branching/Non-branching actions?
4) Once transport is finished, can i activate the script again in Dev? Does it impact anything?
I would appreciate your expert help in this regard.
Thank you
Surya

Hi Surya,
Very valid questions asked and I feel disappointed that despite 4 yrs, I still stand at same place where you were in 2010. I also have the exact questions as I could not find any proper document related to IS transports. There many ifs and buts and dos and don't and with my experience in SAP CRM, I generally prefer to find the right ways and learn from the lessons others might have learnt when trying the same thing.
Can you please advice from your experience your take on the approach and procedure for IS transports for these questions ?
Thank you so much in advance.
Best Regards
Suchita

Interactive Scripts History Issue

Hi ,
I got a issue in Interactive Script using winclient. I have created a flow in interactive script editor and is working well in the CICO screen. My issue is I am not able to view the history of the answers for that question displayed on that script. How to store the history of scripts for a particular Business Partner.
Regards
Raj.

Hello Raj,
Not sure in which version you are in , The answers are not recorded in CRM but they can be exported to BI, if a BI system is connected. To enable BI recording in the script IMG activity "Define Script Profiles" (tx. CRMC_IC_SCRIPT) you need to set the History flag for your script profile to "Record script data to BW".
Earlier, this information used to store in Tables CRMD_TM_SCR_HIST and CRMD_TM_SCR_HEAD in CRM 3.0. But these are no longer used to store the script history from version CRM 4.0
Hope this helps.
Thanks
Raja pamireddy
CRM Marketing Forum Moderator.

SAP "Z" Script Transport from DEV -- TO-- QTY Server

Experts....
We have created a Z SAP Script. in DEVELOPMENT CLIENT : 100
We have successfully transported the changes from DEVELOPMENT CLIENT to UNIT TESTING CLIENT 120 in the same system thru SCC1.
UNIT TESTING RESULTS are OK, and our DEVELOPER has given a request to import into production.
But we imported the request, But changes are not reflecting in QUALITY.
I found below thread but i failed to understand...the last steps...
Can any one please help in this regard.
SAP Script transport issue
Rgds

Finally.....We could able to close this....
Weunderstood....to do inital fill in target client we do it from "000" clinet to "XXX" target clinet
once it is available ..the rest all goes with CLASSIC TRANSPORT APPROACH.
Not sure why the inital Transport request with changed did nor worked.
With the help of ABAP Expert...we just reactivated the in SE71 and added into request
imported the request into Quality & Worked..
When the inital fill is completed for SAP Standard ,
the rest of changes to is managed thru SAP Classic Transport Method.
For "Z" script..even no where connected with "000" client.
As we fixed with above assumptions...we conclude as above....
i request any expert to correct us if our assumptions in wrong direction.
Rgds

Action in Interactive Script for IC Webclient

Does anybody have experience with creating an Interactive Script action for IC Webclient in CRM 4.0 with SIE?
According to the cookbook (see thread IC WebClient Consultant's Cookbook) for the Service Industry Extension you can create an action without using Java. In the action definition you can directly enter the name of the ABAP class that contains the method to be executed.
However, when the script is executed the action does not seem to work. In fact there is no error or dump that shows it has done anything.
I have followed the instructions as described in chapter 2.2.2. of the document.
Your help is appreciated.
Thanks, Nico

Anyone?

Interactive script editor: read values of answers into non-branching action

Dear all,
When we develop a new interactive script, I would like to read the value of the answers into a non-branching action.
For examle:
Are you ill? yes/no
If no --> are you staying on another addres then [customer_adres]? yes/no
if no --> please maintain the adress
a) ZSTREET
b) ZHOUSENUM
Now at the end, I want to trigger a non-branching action which reads the values of ZSTREET and ZHOUSENUM. Could someone give me a hint?
Regards

Hi,
I think u can ref to CL_CRM_IC_SCRIPT_ACT_BPSTAT2 to create your own class inside execute method.U can read out data of bp address..
pls reward when it is helpful.

Interactive Scripting Editor (ISE) how to write a class for an action?

Hi - I need to write a class for an action in the interactive scripting editor. The class will create a new case (case management) and return the number. I have created a class with a method that does this and has been fully tested but we cannot get it to work as part of an action within the ISE. Are there any guidelines for writing classes for the ISE. Or has anyone done this? Do I need a super class? I have searched every where but can find nothing on this. Many thanks.

Hi Nigel,
I am also looking for the answer to this. Please let me know when you find a solution.
Kind Regards,
Andrew Griffin.

Interactive script - Query on URL and Actions

Dear Experts,
     I have a couple of queries,
     a) Is there a way we could pass parameters to the URL that's been used in Interactive script?
    My requirement is as follows,
         We would like to launch an interactive script which has to open up a google map, this map should automatically show the map of the confirmed customer's address. Any inputs on this is greatly appreciated.
      b) In Interactive script, we do have some actions that points to a class. We also have questions with BDC fields that refer to the action for field updates. My question here is how are these classes created - Are they ABAP classes? How is the mapping between the field values and class parameters done? Any inputs on this would be really helpful.
Thanks,
Kanthimathi

Hi Kanthi,
You can use the Navigation via Action in Interactive Scripting for this.
Regards,
Anup

Custom action in CRM ICWC Interaction Scripting

Hi!
I am trying to add custom action to CRM ICWC Interaction Scripting.
As descripbed in <a href="http://help.sap.com/saphelp_crm40sr1/helpdata/en/cf/3fd658ca8a11d6872e000086568e5f/content.htm">this topic</a> I have created java class file, packed it into jar file and saved to ICServer/root/WEB-INF/lib dir. But at runtime I am getting exception in the icserver log file - java.lang.ClassNotFoundException.
Log file also contains list of used jars but my jar file isn't in it.
p.s. J2EE 6.40

Hi Victor,
OK, I'm not so familiar with CRM IC, but from a J2EE point of view you would have to define and deploy a J2EE Engine library, and then reference it from your application. Following links might be handy:
<a href="http://help.sap.com/saphelp_nw04/helpdata/en/9f/2ade3fc6c6ec06e10000000a1550b0/frameset.htm">Working with J2EE Engine Libraries</a>
<a href="http://help.sap.com/saphelp_nw04/helpdata/en/57/4e4f3e065de946e10000000a114084/frameset.htm">J2EE Engine Components</a>
<a href="http://help.sap.com/saphelp_nw04/helpdata/en/28/c9a3a9606f434ea757a3536d220704/frameset.htm">Application References</a>
Hope it helps!
-Vladimir

Interactive scripts in CRM 4.0

Hi All,
I am working in CRM 4.0.
I created a interactive script in interactive script editor ( BSP CRM_IC_ISE).
I could not see any buttons to create a transport request in the toolbar in script editor. I can see the button to download the script.
For my script i created new actions, new answers (buttons,checkboxes), questions etc. I downloaded the script and saved as a XML file.
I imported/uploaded the same script file in quality system. The script is imported into the quality system by using the upload functionality in the script editor. Only some of the answers are available. But all other objects actions, answers and buttons are not available.
Could anyone please tell me the procedure to import all the script and the other objects from one system to other systems.
Thanks
PD

Hi, john
thanks for the info,
Yes i know that scripting evolution,
but i dont know where i can see that screen with the statistics.
can you please tell me which TR code i need to use , to run the evolution screen, or which BSP i need to run to see that type of report, i went through the CR410_Col42_ICWEB document
but i didnt find any clue, all i got is only explanation of scripting evolution,
currently scripts are storing at crmc_ic_SCRIPTS table , and it is storing the profile,name script ID, date valid from, date valid to, fields
when i run the above table i got a option on menu bar "" check table"" when i click this system taking me to the below table called CRMD_IC_SCATTR table, this table have fields like objuect type ,object name , catogory,begin date , end date , logged by, fileds,
I am confusing about these 2 tables, 1st table can not serve my need , 2nd table can serve my need a bit ,
but it has another type of transactions like object name , object type....
and in scripting profile , i have a field called ""History "" in this i have 2 options ""record script data in BW"" and ""Do not record"",
can i use this to generate a report ??? as a standard format
so i am planning like, i can go for a custom table, with the required fields like, user , date of run, time of run, department name , average time to run the script, ... etc
this table record the data from actions in the webclient where CRA runs the scripts daily ,
then we can generate a report from the BW or can run in CRM ,
i think if you want i can write a new functionality document for SAP AG , to add this functionality ,
but please guide me in the above issue,
regards
sree

Filling Activity fields from the Interactive Script WinClient

Hi Experts,
I am working with Interactive Scripting (CRMM_TM_SCRIPT) and I already defined my interactive script. I am also creating Activities after I finish with the Script in order to register a case. I am doing this by defining an Action Type CIC-AB which calls an Action Box in the Interaction Center WinClient. In the Action field I define the name of the Activity I want to call from the Action Box of the Interaction Center.
When the Agent receives a call, he navigates in the Interactive Script in order to clasify the case he is treating. At the end of the Script, the case needs to be register following the clasification made by the Agent, and thats why we are calling an Activity. The thing is that we dont want the Agent to fill again the information he just defined in the Script in the Activiy, so we want to fill certain fields of the Activiy I am calling with Information of the Interactive Script I used before, in order to save time to the Agent that Register the Case.
Can anyome shed some light on this issue?
Thanks to everyone.

Alberto
You can create an activity.i.e., you can create an Order from the Interactive Script if you already created the Script structurethen follow the below steps
I think it would be helpful
Procedure:
T-Code: EWFC0
Path: SPROIMGCustomer Relationship ManagementCustomer Interaction CenterVisible ComponentsAction Box SettingsDefine Configuration Profile for Action Box.
1. Choose F4 help to select one of the Action Box profiles you have created and you want to adapt and choose change.
2. Mark the Action box Configuration and create a new Action Box Group by choosing Create transaction group.
Enter a group ID, description and icon for the new transaction group and choose Continue.
3. Mark the new transaction group and create a new Action Box transaction by choosing Create transaction.
4. Enter a transaction ID.
5. Enter a Transaction Definition section, select Workspace.
6. In the Transaction Definition section, select Workspace.
Two additional fields will appear.
7 Choose F4 in the Workspace field to select the Script.
8. Choose F4 in the profile field to select the Interactive Scripting profile that you created in the previous steps above.
9. Enter a Slot Name if desired.
10. Choose Continue.
You are automatically taken to the Maintain Data Flow screen .No data flow parameters need to be maintained for the Interactive Scripting workspace.
11. Choose Back.
12 Choose Save.
Note: Since Only Workspace of this type can be open at once, you will need to close the Automatically Created Interactive Scripting Workspace before launching the Interactive Scripting Action Box call.
Regards
Surendra

Interactive Script Editor: add answer and buttons in a question

Hi gurus,
I'm working on CRM 7.0 with Internet Explorer v7.0.6002.18005, and I'm interested on creating an "answer" in the Interactive Script Editor.
Details of the issue:
1) I am able to create questions
2) I pushed the button "add answer area" and a grey box appeared under the question text area
3) I pushed also the button "add button area" and another grey box appeared under the answer area
4) I created a button z_button that is now listed under the menu "Answer" in the repository, like other standard buttons (i.e. Yes, No, Aendrern...)
5) we could not create any standalone answer. The "create new" button just lists options as follows: field, objection, question, action, command button, script. As you can see, the system doesn't let me create any answer.
PROBLEM NUMBER 1: insert a button in my question:
I can drag this button in the grey button area, but i cannot drop it! No way at all...how can I insert a command button in my question?
PROBLEM NUMBER 2: insert an answer in my question:
I can drag any already existing standard question (fields like Customer Name, etc) in the grey answer area, but I cannot drop it.
How can I insert an answer in my question?
Is there anybody out there that can help, please? I have no clue...I'm loosing sleep on this.
I already watched also the video [http://www.sdn.sap.com/irj/scn/elearn?rid=/library/uuid/b08ceba5-87b9-2c10-4e96-d1c9ca33453c|http://www.sdn.sap.com/irj/scn/elearn?rid=/library/uuid/b08ceba5-87b9-2c10-4e96-d1c9ca33453c] and I see it's possibile to do what I need.
Thank you so much,
Vicky

Hello
i am facing the same preoblem which u r facing under problem 2, is this fixed, if so can u plesae share the same......

BW report for interactive scripts in CRM 4.0 webclient

Hi, experts,
good day,
currently we have a requirement to develop interctive scripts in webclient environment , and developing in Interactive scripting editor,
after developing the scripts we attch the profile and when we run it in the webclient , scripts runs automatically, so far all these functionalities working ,
but i want to generate a report for , where i want to see the the number of scripts used perday, most frequently used scripts in the day ,
, where i can do this report,
as i know that , i can generate a report for survey scripts, but these interactive scripts developed in external editor and all we will do in the SPRO is attch the script name in the profile with the valid date , thats all,
i am suspecting about a custome development , if am not wrong ????
urgent help needed ,
full point will be awarded, becuse, this is a limited functionality in SAP , across the projects in the world,
thanks regards
sree

Hi, john
thanks for the info,
Yes i know that scripting evolution,
but i dont know where i can see that screen with the statistics.
can you please tell me which TR code i need to use , to run the evolution screen, or which BSP i need to run to see that type of report, i went through the CR410_Col42_ICWEB document
but i didnt find any clue, all i got is only explanation of scripting evolution,
currently scripts are storing at crmc_ic_SCRIPTS table , and it is storing the profile,name script ID, date valid from, date valid to, fields
when i run the above table i got a option on menu bar "" check table"" when i click this system taking me to the below table called CRMD_IC_SCATTR table, this table have fields like objuect type ,object name , catogory,begin date , end date , logged by, fileds,
I am confusing about these 2 tables, 1st table can not serve my need , 2nd table can serve my need a bit ,
but it has another type of transactions like object name , object type....
and in scripting profile , i have a field called ""History "" in this i have 2 options ""record script data in BW"" and ""Do not record"",
can i use this to generate a report ??? as a standard format
so i am planning like, i can go for a custom table, with the required fields like, user , date of run, time of run, department name , average time to run the script, ... etc
this table record the data from actions in the webclient where CRA runs the scripts daily ,
then we can generate a report from the BW or can run in CRM ,
i think if you want i can write a new functionality document for SAP AG , to add this functionality ,
but please guide me in the above issue,
regards
sree

Filling Activity fields in the Interactive Script in the IC WinClient

Hi Experts
My question is how to pass parameters between two workspaces. More specifically between the workspace of the Interactive Script WinClient and the workspace Activity.
The thing is that after i finish navigating in the script, i need to call an activity, which is working good. However what i want is to fill some fields of the activity i am calling with information coming from the script
Can anyone help me on this issue?.
Thanks

Hi Shwetha,
Lina is right SAP supports JRE 1.4.2, I also had similar problem however please see what version of JRE are you using. If you are using anything below JRE 1.4.2 you could probably upgrade to JRE 1.4.2. If you are using anything above JRE1.4.2 you may not be able to downgrade. In that case you could probabaly upgrade to 1.6.0. I could do all the functions in Interactive Script Editor with 1.6.0 except assigning Script to Script profile and you could do that alternatively through SPRO. One of my colleague had JRE 1.5 and was facing some issues. Secondly, Interactive Script Editor takes a while to populate therefore be a bit patient.
To know which version of Java is installed on your local machine Click on Tools -> Sun Java Console.
Regards,
Deepak

Links in between 2 Nodes in the Interactive Scripts is not working ,

Hi, Experts
I saw u r reply's Regarding, Interactive Scripts, I felt happy thats Somebody is here with some expertise ,
Here my problem is , we are developing the scripts, we are attching the nodes in the Scripts with Arrow line , But here for Some Scripts that link is working, it means once u click on the node it is going to next level and for Some perticular Scripts this link is not working , in webclient Script navigation is not possible, it mean the link is not picking up ,
Can u help in this issue ,
if , it neccessary i will send the Scrpit XML file to U , so that it is easy to investigate,
i did redesign the Script for lot of time , i think this is happening Because OF JAVA , or ITS error in the Server,
Can u please suggest me in this , it is urgent ..........
Regards
Sreelatha

I solved it this way:
I solved it like this: In the Form1_Load event i did:
SetToLevel(treeViewMS1.Nodes, 1);
In my case i wanted it to begin by default in level 1.
Then in the numericupdown1 changed value event:
private void numericUpDown1_ValueChanged(object sender, EventArgs e)
SetToLevel(treeViewMS1.Nodes, (int)numericUpDown1.Value);
Then the method SetToLevel:
void SetToLevel(TreeNodeCollection nodes, int level)
foreach (TreeNode node in nodes)
node.Collapse(false);
ExpandToLevel(nodes, level);
And last the method EXpandToLevel:
void ExpandToLevel(TreeNodeCollection nodes, int level)
if (level > 0)
foreach (TreeNode node in nodes)
node.Expand();
ExpandToLevel(node.Nodes, level -1);
And now it's working perfect like i wanted it to work. When changing the numericupdown value it's changing the node tree expand/collapse levels.

Actions - Interactive Script Transporting Issue

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