Activated Acrobat 10 Pro requires re-activation

I purchased CS5 about two months ago. After installing CS5 successfully, when I tried to install Acrobat 10 Pro, the installation won't accept the serial #. By the way, the PC had Acrobat 6 Pro on it which I uninstalled before installing CS5. Acrobat 10 had an option to install it in trial mode. So in installed it in trial mode thinking it may accept the serial # once installed or I can get help from Adobe. Long story short neither option worked.
So I uninstalled Acrobat 10 and then tried to re-install it. It still won't accept the serial #. I cancelled the installation. In my 20 years of experience with computers I have never seen a product that didn't accept a valid serial #!
However, when I tried installing it using an Acrobat 10 Pro disc that was ordered with volume licensing it accepted the serial # for Acrobat 10 that came with CS5. After installation I was able to activate it. This was a bit odd that the serial # didn't work with the disc it's meant for but it worked with a volume licensing disc.
Now the problem is that every now and then a message pops up asking to activate Acrobat which is already activated. The options to activate and deactivate are disabled under Help on the main menu. It's very annoying. What's one to do? Any help is appreciated.
Thanks.

I bought it from CDW.com
The SN is valid. It has been validated by Adobe cust support.
Also I failed to mention in the post that the SN works on a different machine.

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We have made an enterprise deployment of Acrobat Pro XI using the Adobe Customization Wizard XI. Since our environment is 100% offline, we added the Serial Number (that we in advance validated online) during the Customization Wizard, so that the application can install silently without any online validation needed.
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No, it's not a part of Creative Cloud. It's just a standalone Acrobat Pro XI.
What I meant about "using the mst wrong" was that we run setup.exe, which i guess uses setup.ini. and in setup.ini under [product] "CmdLine=TRANSFORMS="AcroPro.mst" is added (the mst includes the ISX_SERIALNUMBER), but maybe we should try running the AcroPro.msi directly and apply the transform directly in the command line.
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No, it's not a part of Creative Cloud. It's just a standalone Acrobat Pro XI.
What I meant about "using the mst wrong" was that we run setup.exe, which i guess uses setup.ini. and in setup.ini under [product] "CmdLine=TRANSFORMS="AcroPro.mst" is added (the mst includes the ISX_SERIALNUMBER), but maybe we should try running the AcroPro.msi directly and apply the transform directly in the command line.
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Hi,
j'ai vu que qqn prétendait avoir résolu l'activation or c'est faux : il ya des cas particuliers :
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De toute façon , ce n'est pas simple du tout dès le début :
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2- j'ai reinitialisé le mot de passe pour en avoir un
3- sur LWS j'ai saisi tout ce qui était demandé dans telechargement
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Hi Sara,
In fact, my acrobat pro XI is an educational one so we don't have to register or activate it
tha't why it doesn't appear in the help menu and on the site. It's a pity that adobe doesn't explain it anywhere in the beginning to avoid long time to search for nothing
If anyone has the same problem don't worry it's normal : install ok - no register and no activate for "licences en volume"
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have a good day

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Valid Acrobat Pro XI still requires activation after 30 days

I already asked a similar question in a different sub-forum, but i was recommended to make a new thread here.
The problem is this:
We need to deploy Acrobat Pro XI to computers that are 100 offline. We used the Adobe Customization Wizard XI to make a customized install for Acrobat Pro XI. We entered the serial number and used the "Grant Offline Exception" button on a computer with Internet access, which worked fine. The ISX_SERIALNUMBER property is successfully added to the mst.
Adobe Support has earlier told me that all that is needed for offline activation to work is to have the ISX_SERIALNUMBER set in the mst. Still, Acrobat complains after 30 days that it needs to be activated. Is there some other magic that the "Grant Offline Exception" button does to the installation package that i need to be aware of?
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msi=AcroPro.msi
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MajorVersion=5
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Thank you

Thanks for replying.
We are not ghosting the installation, it's a normal installation using the standard files from Adobe.
The installation process is as i described above.
I tried using the wizard again now, granting the offline exception with it, and saving it as an mst. According to point 4.2.7.1 in 4 Installation Workflows — Enterprise Administration Guide, this should occur: "The Wizard validates the serial number and saves the exception inside the MST."
I can not for the life of me see any references in the mst that an offline exception exists. PRESERIALIZATIONFILEPATH is not mentioned in the property table or anywhere else in the mst either.
All further help (if possible) will be much appreciated!

Activated Acrobat 10 Pro requires re-activation

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