Add 3rd multiple categorization area to Service Ticket (SRQM_INCIDENT_H)

Hello,
in Service Process there are the multiple categorization areas Subject and Reasons available by default.
We want to add additional multiple categorization areas.
Five categories are available and added to our transaction type via:
SPRO -> CRM -> Cross Appl. -> Multilevelel Cat. ->Assign Transaction Types to Catalog Categories
But what we have to do in component SRQM_INCIDENT_H to make the new multiple categorization areas visible?
Thanks in advance & regards,
André

Add BTCATEGORIES Component as a Component Usage with the name simlilar to what has already been used (CUBTCategories_E) and then you can add a view area with this Usage.
Regards,
Harshit Kumar

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I can easily relate to your concern as i was also involved with the same.
Actually category schema will always give you list of all the codes because there is no heirarchy maintained. Hence , it is a one time activity wherein you will have to select the particular codes from the list of all codes for your schema heirarchy.
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this is one of the most laborious tasks, although it can be imported and exported.
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For an incoming email I've managed to configure ERMS to create a Service Ticket.
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Hello Panduranga,
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Hope that this helps. If not, just write back and If I can, I'll help you
Kind regards and good luck.
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Edited by: Bruno Garcia on Aug 21, 2008 3:20 PM

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Hi Glenn
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Add 3rd multiple categorization area to Service Ticket (SRQM_INCIDENT_H)

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