Add a New Blackberry Device Screen

The Add a New Blackberry Device screen stays open with the green wait circle spinning around and around while it says initializing your device. Why won't it sync?

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                     OK
I need a subscreen like above

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Msg: You've connected a new Blackberry device, it's been initializing device for over 1 hour

I had Blackberry Desktop Manager Ver 5.x installed. I downloaded the BlackBerry Desktop Software v6.1 software from the link saying that this download was to upgrade existing desktop manager. The installation completed without issues. After starting Version 6.1 for the first time and being asked to connect a blackberry device, I connected my brand new Blackberry Bold 9930. A new window opened that said "You've connected a new BlackBerry device" "Initializing device", and it's been hanging like that for nearly 2 hours. The main window shows the Blackberry correctly seen by model, type and pin and as never synced and never backed up. Any help would be greatly appreciated. Thanks, Bruce

Although this is advertised as an upgrade to Desktop Manager 5.x, it is really a replacement. It does not upgrade anything, but merely installs the new one. So the first thing you may want to make sure of is whether the old version is still on the computer. Go to your Control Panel on your computer and click Programs and Features. If you see any other BlackBerry Desktop Sfotware version beside the 6.1 then uninstall it. This other version could still be attempting to communicate with your device, causing this issue to occur. Make sure you reboot your computer after this is done. let me know if this helps or if you need any more help.

Hearing aid compatibility being ignored as new Blackberry devices are released...

I'm very disappointed in both Research in Motion and the cell phone carriers for making the newer Blackberry devices all M3 and not M4/T4.
M4/T4 is the best hearing aid compatibility rating. M3 is just average.
In the past, Blackberries have been M4/T4 rated and I've been very happy with the company for their support.
However, the newer models being released, including but not limited to the Curve 9700 and the Bold 9650 are all M3.
The Blackberry 8830 was M4/T4, then its successor, the Tour 9630 was M3, and sure enough the successor of that, the Bold 9650 is M3.
The Storm (both versions) devices are also M3.
I was researching the phones released by Blackberry; all new phones are M3. None are M4. However, if you are content with an older model, like the 8830 for example, they are still sold by the cell phone carriers.
The cell phone carriers work with RIM to determine how high the hearing aid compatibility rating should be. Cheaper materials lead to lower ratings. If the cell phone carriers and RIM used higher quality hardware, they could easily get the M4/T4 rating!
I've heard that the higher quality hardware really is not that much more.
These companies need to realize that M3 is not enough and that M4/T4 is the rating they should be striving for when developing phones!
I prefer newer models when I am eligible to upgrade because their onboard memory is often faster, their cameras are often better, and support for technology is better, etc.
So, I am just so disappointed that Blackberry has decided to back away from M4/T4 and offer M3!
This is unacceptable and both RIM and the carriers need to know this!
I have written my carrier to let them know about this. Hopefully, the Blackberry devices will start being M4/T4 again, which they should be!

Hello and Welcome to the Forums!
You have some excellent points and suggestions. I would like that those don't miss the mark in reception by RIM. You see, these forums aren't a vehicle to communicate to/from RIM. Rather, these are user-to-user forums where kind souls volunteer to help out other kind souls as best they can. But, I have heard that RIM accepts constructive suggestions at [email protected]
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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Tool Bar in New Blackberry Devices

Hi...
I wonder Why Did Blackberry Remove the Tool Bar (Cursor, Option ,Dial & End Call Buttons ) in the new devices that have been released recently such Q10
which that Feature was A unique thing & it’s A Signature for Blackberry Devices Since the beginning of the Company like 9700,9790,9900
also it’s is very Important to me & the Other Users who like this Buttons Bar…I think
My Wish from blackberry that Re Use the Tool bar for the upcoming devices in the Future.
Please Press Like if you are with me in this...

Generally modern users want as much screen real estate as possible, making the screen a touch screen and moving these functions to that made it possible to have a compact phone with a moderately large screen suitable for browsing, playing games and viewing emails without excessive scrolling.
Who knows though, a reevaluation of what the USP is for BlackBerry may well see them return to putting these back in. Don't hold your breath though.
If you've been helped click on , if you've been saved buy the app.
Developer of stokLocker, Sympatico and Super Sentences.

Corus360 releases Remote360 support for new Blackberry devices

Atlanta, Friday 13th, 2010 - Corus360, a RIM Select Alliance Partner based in Norcross, has released an update to their Remote360 software which allows it to be now used for support of the new BlackBerry 6 OS and the new BlackBerry Torch smartphones being released by AT&T later this week.
Remote360 is an award winning software that was created by a team of developers at Corus360 and is currently in use by several companies in the United States and other countries to support their BlackBerry® users.
“Corus360’s investment in developing Remote360, an application that can greatly reduce the time to resolution for mobile device issues, results in both time and cost savings for our clients,” said Ted Chappell, EVP, Professional Services of Corus360.
Remote360 allows Help Desk and administrators to remotely control BlackBerry® devices out in the field to troubleshoot and resolve issues, train users and even locate lost devices. Remote360, similar to remote desktop for laptop/PC support, allows support personnel to operate the devices as if they have them in their hands. BlackBerry® 6 is the latest OS released by RIM (Research in Motion, the makers of BlackBerry) and Remote360 has the capability of supporting this OS. The BlackBerry® Torch, their new device, which comes pre-installed with BlackBerry® 6 will go on sale this Thursday by AT&T. AT&T has an exclusive to carry the new Torch and it was announced this past week in a press conference with RIM.
About Corus360
Corus360 is a technology consulting and solutions company with more than 10 years of success helping clients to better leverage their technology investments to satisfy strategic and tactical business requirements. We specialize in best of breed infrastructure solutions, IT management consulting, Data Center technologies, disaster recovery, managed services and enterprise applications.
Corus360 helps organizations solve business problems, reduce costs and enhance efficiency by devising, recommending and deploying business-aligned technology solutions. We apply proven methodologies that help organizations reduce risk, respond more quickly to business challenges and better utilize assets through the full technology lifecycle.

Hello and Welcome to the Forums!
You have some excellent points and suggestions. I would like that those don't miss the mark in reception by RIM. You see, these forums aren't a vehicle to communicate to/from RIM. Rather, these are user-to-user forums where kind souls volunteer to help out other kind souls as best they can. But, I have heard that RIM accepts constructive suggestions at [email protected]
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Transfering calendar events to a new blackberry device

My old phone broke so I am getting a new one. Can I transfer my calendar events to my new phone.

you have to SYNC old BB with your outlook to get the calendar on outloook first and then sync new one with outlook.
or you can back up your old BB usign Desktop Manager Software and thenrestore calendar backup on your new BB
Click on KUDOS to appreciate our efforts and mark the thread RESOLVED if your issue is resolved.

Palm TX locks up when I try to add a new contact...

I'm not sure if this is the right area for this, but...
I can view the two contacts that Palm put in there, but ever time I try to add a new contact, a screen comes up with a last name, first name and picture option... but I cannot select anything, I cannot type anything, and the hard buttons do nothing. All I can do is to hit the reset button on the back. Help?
Post relates to: Palm TX

Is this a new TX? Did you upgrade from another Palm device, and if so, did you follow Palm's guide exactly as instructed?
As with most problems that occur on a Palm PDA, it is either software or hardware related and we have to determine which one.
Best method is to first make a complete backup of your unit to your SD card using the free "NVBackup" (available from http://www.freewarepalm.com) After the backup is complete, Hard Reset the unit, then test to see if full functionality returns.
To perform a Hard Reset:
While pressing and holding the Power button down, tap and release the Reset button in back and continue to hold the Power button down. When the grey Palm logo appears, you can release the Power button.
You should now see the warning page in about 5 languages. Press the UP direction on the 5-way pad to complete the task. Your Palm will reset itself several times as it re-installs the original programs and erases all your previous data.
DO NOT HOTSYNC YET! Test the unit before reinstalling any software. If the unit works correctly, your problem is being caused by a "drug interaction" of software - maybe one rogue program, or a combination of several. You'll have to reinstall the third-party programs one or a few at a time to find the problem one. To avoid re-installing a software issue, rename your /Backup directory in your Palm folder (on a PC it's found here: C/Program Files/Palm(One)/"your HotSync ID name truncated"/Backup) to something like "/BackupOLD". Now perform the HotSync, choose your HotSync name you've been using, and all your PIM data will return, but not the third-party programs. Test for functionality again. If all is good, start installing the old programs from your /BackupOLD directory one (or a few if brave) at a time.
If the unit does not work after a Hard Reset is performed correctly, then it may be Hardware-related. (If it's a connection problem via either BlueTooth or Wifi, be sure nothing has changed on the unit you're trying to connect to!)
Hope this has helped,
Wyrenut
Post relates to: Centro (AT&T)
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Is there some up-to-date BB-authorized page that tells you exactly where you can officially purchase a new BB device?

Good evening Device Support Forum.
I am trying to purchase a Q5 from an authorized carrier in Canada (ON, Canada). I don't have 5 years to devote to trying to correlate where I can buy the BB device that I want.
I tried hitting up: http://ca.blackberry.com/smartphones however the information is sadly not up-to-date.
This is my third attempt at trying to purchase a BlackBerry. It's getting tedious.
My question: (same as the Subject line) is:
Q> Is there some url that tells me exactly where I can officially purchase a new BB device?
1. I don't want a refurbished BlackBerry device that is being pawned off as a new BlackBerry device where I am asked to pay the price of a new BlackBerry device.
2. I don't want a BlackBerry device that does not come with a service warranty.
3. I do want a fresh BlackBerry device that comes with a carrier service warranty.
I would have liked to purchase a Q5 - it seems an impossible task since an official device doesn't seem to exist here in Ontario.
Note: Choosing the Q5 only because it is lighter to hold.
Before anyone suggests:
- I would have preferred the BB Classic but it's not possible to try one here.
- The Z30 is too heavy.
- Tried the Passport and it's heavy and too complex to navigate.
Upfront thanks for your time and any leads,
TreenaL

Here is my view. You always start with the carrier. What is best for you where you live, work, and play?
If you are set on buying the device from the carrier, then hopefully they sell BlackBerry, and sell the model you want. That was no longer the case for me, which led me to buy unlocked, unbranded (from Shop BlackBerry).
It doesn't take a huge investment in time to figure out what models (or sub-models) will work on your carrier. Google is your friend. Someone, in fact several people will have already done this for you.
As far as warranty, in almost all instances with Blackberry the warranty is handled by the seller. See http://supportforums.blackberry.com/t5/Welcome-Introductions/How-Formal-Support-Works/td-p/2540533
- Ira

Transfer old blackberry device data to new BlackBerry 10 device, without old blackberry device

Hello,
I recently bought a new BlackBerry Q10, I had a BlackBerry Bold 9790 running on OS 7 before this and I had backed it up from BlackBerry Desktop Software. I had no knowledge that BlackBerry 10 devices don't work with BlackBerry Desktop Software, so I sold my Bold 9790 and then bought a Q10. I need to recover all the data of my old Bold 9790 to my Q10, but sadly Q10 doesn't work with BlackBerry Desktop Software. If I download BlackBerry Link it will ask me to connect my old device to transfer files.
So basically I need to transfer the backup file of my old phone to the new phone.
Please help me out. Thanks.
Solved!
Go to Solution.

First, the device has been out for over a year and a half. BlackBerry has put the information out there. I easily found the information below with a quick Google search that brought up this article, KB33322
While it hasn't yet been updated to reflect the latest update to Link, I made a few minor changes to the instructions to get to the same options in the new version of Link.
Media Files saved on the device internal memory will be transferred if you check the box for "Media files saved on internal memory." Media files saved under Content Store on the old device will not.
Here are the instructions:
Connect the BlackBerry 10 smartphone to the computer using the USB cable.
At the left side of the BlackBerry Link screen, click name of the BlackBerry 10 smartphone.
Select Restore Device > Legacy Device Backup Files.
Select the desired backup file.
Select the data to restore to the BlackBerry 10 smartphone. To restore all supported data, select the Restore all data check box. To choose the data to restore select Custom Restore.
Note: For a description of the BlackBerry smartphone databases, refer to KB03974.
Click Restore.
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The "add a device" screen on the desktop does not exist.

The "add a device" screen shown in all the tutorials does not exist on the desktop version of firefox. It is impossible to enter the sync code. There is only a big button "create account" there but i already have an account. The button "conect" generates a code, but there is no way to enter it on the phone. The whole thing is broken and complicated and impossible to understand. Sorry.

Right. The problem is that you need to properly set up Sync.
Click the button there, 'Set up Firefox Sync'. If you don't have an account select 'Create a new Account', otherwise at the bottom, 'I already have a Sync account' -> 'I don't have a device with me' -> complete all details -> continue -- and then you will see the 'Add a device' option in the Sync preferences pane.
The setup is complicated, convoluted and not ideal, and it is being worked on, but that should resolve your issue.

I have a 2nd generation Ipod. I have it connected to my computer and see (my name) ipod on my screen. Everytime I try to add a new song to the Ipod, this message comes up and I am not sure what to do: The Ipod, (my name) is synced with another ITunes li

I have a 2nd generation Ipod.
I have it connected to my computer and see (my name) ipod on my screen.
Everytime I try to add a new song to the Ipod, this message comes up and I am not sure what to do:
The Ipod, (my name) is synced with another ITunes library on A74F65. Do you want to erase this Ipod and sync with this ITunes Library?
An Ipod can be synced with only one ITunes library at a time. Erasing and syncing replaces the contents of this IPod with the contents of this ITunes library.
Then it asks me if I want to delete and sync.
I am not sure what to do for fear of erasing everything I have put on my Ipod.
I would appreciate if someone could help me out.

If I understand you correctly, you are trying to use iTunes to play the Music in your iPod but which is not in your itunes library. I don't think Apple design iTunes for use in your way. As to put and play music in iPod, the music has to be in iTunes first, so you play music in the iTunes music Library. the window with Ipod music is just to show you which music are already in the Ipod, in case you want to Manually Manage your huge music library.
Here is the iPod/iTunes manual from the Apple Support Site.
http://manuals.info.apple.com/en_US/iPod_Features_Guide.pdf
Have A NICE DAY!

How do I remove an old iPod device from my list of 5 so I can add my new iMac to my iTunes account?

I see that iTunes will only sync 5 devices to my iTunes account. One of my 5 is an old iPod that has not worked for years. How do I delete it so I can add my new iMac to my iTunes account?

iTunes Authorizations are limited to 5 Computers and 10 devices total. If you've already reached the 5 computer threshold, removing the iPod won't do any good. Nevertheless, here's some more info:
http://support.apple.com/kb/ht1420
http://support.apple.com/kb/ht4627

How do I add a new device to my existing email?

How do I add a new device to my email account?

You allowed someone that is not a family member to use your email address for their iTunes account?
If so, what on earth were you thinking? This person can get a free email address at a number of places - AOL, Yahoo, Gmail, Hotmail to name a few.
You will not be able to use your email address for your iTunes account now that you allowed someone else to use it for their iTunes account.

How do I add a new device to my icloud if it was stolen? I need to track it

How do I add a new device to my icloud. My Ipad was stolen and I need to track it

If you did not configure it for Find My Phone before it was stolen, then it's too late now.

How do I add a new device to my cloud????

How do I add a new device to my cloud?

Welcome to the Apple community miuzarraga.
Use your Apple ID to sign in at settings > iCloud.

Add a New Blackberry Device Screen

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