Adding an S/MIME certificate to an existing contact in Outlook 2013

Question

In previous versions of Outlook (e.g. 2010) when you received an S/MIME signed certificate from an external party you could right click on their name in the message and select "Add to Outlook Contacts". This would then store the cert in a contact
for future use. If a contact already existed then it would prompt you to
update the contact with the additional information including the certificate.
In Outlook 2013 this process appears to be broken (for
existing contacts at least).
When right-clicking on their name in a signed message you don't get the "Add to Outlook Contacts" option. You only get "Edit Contact" which brings up the new "Contact Card" dialog which has no information about certificates.
If you make a change there and save then the certificate is not stored in the contact.
You can confirm this by right-clicking the sender in the signed email and selecting "Open Outlook Properties" (do not select "Open Contact Card"). In this view click the "Certificates" button in the header and you will see that
there are no certificates associated with the contact.
You can, I guess, export the certificate to disk and then import it into the contact via the Outlook Properties dialog but this is tedious.
Any ideas how to work around this and update an existing contact with an S/MIME certificate?
Any ideas why the certificate information is not accessible in the new Contact Card dialog? Seems unfortunate for those of us using S/MIME.

Answer 1

Hi Barry,
As per the following article, http://office.microsoft.com/en-us/outlook-help/get-a-digital-id-HA102748952.aspx and specifically the following section:
Add a recipient's digital ID to your Contacts, the ability to see the Certificates depends on the view in which you are opening the Contact card.
In the People or Business Card view we cannot see the Certificates button.
In the Card, Phone or the List view we can see the Certificates tab where the Certificates can be seen.
So to work around this behavior, for new contacts you should Add to Outlook Contacts and then go into the People Pane and Check the Certificates tab to get the cert details.
If you already have the contact added then it becomes a little tricky.
In that case the Certificate is not updated on the "old contact". In such cases I would delete the existing contact and from the latest e-mail that I received, I would Add to Outlook Contacts and that should then get you the new Cert that you received.
If you still cannot access the Certificate information, I would call in and work with someone from the Outlook team to assist you further with this request.
Hope this helps!
Kartik Kashinath MSFT