Adding Printer Error on Eprint center

I have signed up for the eprint services and I have an account. I've use the eprint functionality; however, when I sign in now, it says that it can find my printer settings. However I can print from my phone, I just can't utilize the print center to check on the que status? What can I do? The error I recieve is as follows.
Couldn't add printer: [Errno 1] _ssl.c:480: error:14094416SL routinesSL3_READ_BYTES:sslv3 alert certificate unknown

Hello there!
Thanks for including the error you received. I'll have the engineers take a look to see if we can determine what's causing the problem you're experiencing.
I'll make sure to keep you updated here!
Thanks!
ePC Helper
Although I am an HP employee, I am speaking for myself and not for HP

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Trouble adding printer to HP ePrint Home and Biz iPhone app - can't find printer's email address

I'm trying to connect my HP Photosmart c6380 to my iPhone. I already downloaded the app and my printer is connected to my wireless network, as is my iPhone, but I can't add my printer to the app.
When I go to "Manage ePrinters" and try to add a printer with the + button I see 3 choices:
Add ePrinter from list: "No ePrinters available"
Add Manually: I can't find the printer's email address even using the instructions found at the ePrint center.
Add from WiFi Network: My printer isn't shown in this list so it does not support auto discovery.
So I'm guessing that if I could just find my printer's email address that would connect it to my iPhone for wireless printing, but I can't for the life of me find it.
Any help is greatly appreciated.
Thanks.
This question was solved.
View Solution.

Hello amybett,
I have bad news and good news. The bad news is that your printer is not Airprint/ePrint capable. However, the good news is that with the HP ePrint Home and Biz iPhone app it does not need to be Airprint/Eprint capable, as long as it is connected to the same network as your phone.
Here are the steps you will want to take to print something:
1. Setup the app by completing the email registration and entering the code (which I believe you have).
2. Select the item you wish to print using the menu in the app (Photo Albums, Saved Files, Web Browser, etc.).
3. Once you select the item you should see the item and a large "Print" button under it.
4. If the printer you want to print to is not listed above the "Print" button, select the icon on the right (wrench/computer) and select the printer you wish to use (along with other settings).
5. Tap on the "Back" button in the top left corner, then tap "Done" (blue button in the top right corner), and then tap the "Print" button to print your item.
Let me know if you are still having trouble after following the guide above.
If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

Printing using the ePrint Center...can't possibly be this limited?

Hi, I've just installed an Officejet 7500A Wide Format e-All-in-One and am trying to get the ePrint Center to work...
Any image files I email are rejected by my printer. It spits out a blank page and then tells me the paper size is wrong, with no other option but to cancel the whole job.
I see you can only send images above 100dpi - which is kind of dumb as most images you pull off the web are 72dpi and there's a 5mb limit so you can't print many 300dpi images either but hey - but when it says you can only print to 4x6, does that mean it won't print out on A4 at all?
Surely this can't be right? That I'd have to - in advance - replace the A4 paper with 4x6 photo paper before I leave the house, just in case I want to print an image while I'm out by email is weird enough...rather negating the convenience of the whole shabang...but I'd have to print only 4x6 images that happen to be above 100dpi? What if the image is bigger than 4x6?
I've got this wrong haven't I? Surely?
Matt x
PS I've got the mobile app which is peachy but my iphone doesn't swap files with PCs very easily <understatement> so that won't help with printing files off my netbook.

Hi mattinkent,
You can use the HP ePrint Home & Biz app found HERE. This app will allow you to change the paper size on the fly, so you can print the photo on A4, bypassing the need to preload the 4x6.
First, you'll want to create an ePrint account HERE. Then, enable ePrint on your printer and register the printer with your ePrint account. Click HERE for guide on setting up ePrint on your printer.
Lastly, you'll want to add the printer to your HP ePrint Home & Biz app.
Let me know if I can be of any further assistance.
If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

Printing through the eprint center

I have a 8500A plus and can't seem to figure out how to get the attachment to print when an email is sent to it from the eprint center.

Hi mattinkent,
You can use the HP ePrint Home & Biz app found HERE. This app will allow you to change the paper size on the fly, so you can print the photo on A4, bypassing the need to preload the 4x6.
First, you'll want to create an ePrint account HERE. Then, enable ePrint on your printer and register the printer with your ePrint account. Click HERE for guide on setting up ePrint on your printer.
Lastly, you'll want to add the printer to your HP ePrint Home & Biz app.
Let me know if I can be of any further assistance.
If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

I am having trouble adding a printer to the eprint center.

I am logged in, so next I go to add the printer, it opens a box and asks me to enter my code. I have the sheet which just printed out. I put in the code without the email part @hpeprint.com, I hit ok and I get this hour glass that just stays there and never does anything. I have tried this quite a few times and have had no luck. I even reset all settings on the printer, got a new number and tried it again.
Anyone know why that is happening on the website?
thanks

Hey Sportsman7!
I don't think there is currectly any problem with the website. What browser are you using (IE8, Firefox, Chrome, etc.)? If you have a different browser, try adding it from there. If not, you can go to either firefox.com or google.com/chrome to download a different one. I just tried adding one of our printers to eprintcenter and it worked.
Hope this helps!
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

I have a canon MG4120 and today we are seeing the printer error contact service center.

I notice that the ink cartridges are over to the far right and not moving. Perhaps that is why there is a message. Nothing has been changed recently. What to do?

Hi DrJeff,
The ink cartridges are over on the right side due to the error the printer is experiencing; since you are receiving a message to contact the service center, we ask that you please call or email us at one of the methods on the Contact Us page for further assistance.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Adding printer Error "successful-ok-conflicting-attributes"

Hey
I had to deleat a printer from the printer list because is was so jammed up with stopped printing jobs. When i went to add it again i get this message
"successful-ok-conflicting-attributes" and doesn't add the printer
I have a cannon S330 connected via USB to a PowerBook g4. And have reconnected it and restarted it several times.
I am kinna a newbie and have no idea what this means.
If anyone could help that would be much appreciated.

HELP!
I upgraded the drivers on my HP pcs 2510 all in one printer which had been working well for a couple of years connected wirelessly. After installing the upgrade, the printer is recognized on the network, but I get a "successful-ok-conflicting-attributes" error message and it will not load the printer driver. I've gone to the HP web site and followed the suggested multistep process of removing all files related to the printer (library files, etc) and reinstalling the software - it didn't work. I've reset the permissions a couple of times - it didn't work. I've tried to reinstall the older version of the printer software (that used to work) - it didn't work. I'm currently not able to print. Any suggestions????

Can't re-add printer after removing from eprint center - 'Web Services Problem'

I have an HP Photosmart Premium C310 series printer (Model Number CN503B) which I have been using with ePrint for about 18 months. Aside from intermittent issues it has worked, I use a chromebook most of the time so rely on the ePrint option via Google Cloud Print.
Last week it stopped working, with every job in the list showing as cancelled. Following advice on the forum I removed the email address of the printer from the eprint center. I thought it would then be simple to add the printer back. However, I have been unable to connect the printer to the web service so I cannot create the code I need to add the printer back.
STEPS TO REPRODUCE:
1. Factory reset printer settings
2. Factory reset network settings
3. Restart printer and Reboot router
3. Settings -> Network -> Wireless Setup Wizard
4. Choose correct SSID, enter password for WPA
5. ‘Connected to Network’
6. Settings -> Web -> Enable Web Services
7. ‘Accept terms’ screen -> Accept
8. ‘Checking for product updates’ screen shows briefly then returns to 'accept terms' screen
9. Next it makes a ping sound and shows ‘Web Services Problem’ ‘Problem connecting to Web Services Server’, it then pings again a few seconds later (which ties in with what I see in the network logs as a second attempt)
10. Log on to printer via web interface and set IP address of printer to manual IP outside DHCP range (as advice on other threads in this forum). Check DNS setting valid (same as gateway server which all other devices on network are also using successfully as DNS)
11. Repeat steps 6 and 7 - still same error message
I consider myself technically savvy and have followed all advice I can find on this forum including the following:
1. reverting to printer and network defaults
2. rebooting router
3. assigning static IP address to printer outside of DHCP range of router
4. connecting to printer via web interface and setting DNS to variously: same as gateway, google DNS (8.8.8.8), ISP DNS
5. adjusting firewall settings on router to explicitly allow and log outbound connection on the HP ports (already had a rule allowing all outbound connections)
As mentioned, the printer worked fine with ePrint previously so I suspect the ePrint server is rejecting a request from my printer for some reason, maybe because there is old / corrupt data on the server regarding my specific printer.
I’m logging outbound traffic from the printer and here are what the router logs show me (printer IP replaced with 192.168.x.x below, even though it is not public )
Thu, 2013-04-11 09:13:42 - TCP Packet - Source:192.168.x.x, 36475 Destination:15.201.202.81,80 - [HTTP rule match]
Thu, 2013-04-11 09:13:43 - TCP Packet - Source:192.168.x.x, 51463 Destination:15.201.224.79,443 - [HTTPS rule match]
Thu, 2013-04-11 09:13:44 - TCP Packet - Source:192.168.x.x, 53044 Destination:15.201.224.79,443 - [HTTPS rule match]
Thu, 2013-04-11 09:13:44 - TCP Packet - Source:192.168.x.x, 51463 Destination:15.201.224.79,443 - [HTTPS rule match]
Thu, 2013-04-11 09:13:44 - TCP Packet - Source:192.168.x.x, 53044 Destination:15.201.224.79,443 - [HTTPS rule match]
Thu, 2013-04-11 09:13:51 - TCP Packet - Source:192.168.x.x, 64270 Destination:15.201.224.79,443 - [HTTPS rule match]
Looks like both are HP sites: first is 'g4t2674.houston.hp.com' and the second secure one is ‘registration-pro-site2eprint.houston.hp.com’ which sound likely to be correct. That suggests the DNS is working but that the registration server doesn’t like the request for some reason.
I had the printer registered for Google Cloud Print but I have now deleted that also and it doesn’t seem to have made any difference (assume it just formats and forwards to the HP ePrint email anyway).
One hack that sheds some further light is to switch off wifi on the printer and then switch on ePrint. Eprint gives an error but stays set as 'on'. When I then switch wifi back on I can then at least check for product updates (it tells me I have the latest product updates). However, web services are still a 'no go'. Network traffic for that product update exchange looks like this:
Thu, 2013-04-11 10:14:51 - TCP Packet - Source:192.168.x.x,63960 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:00 - TCP Packet - Source:192.168.x.x,63938 Destination:15.240.238.56,80 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:00 - TCP Packet - Source:192.168.x.x,63960 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:00 - TCP Packet - Source:192.168.x.x,39054 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:00 - TCP Packet - Source:192.168.x.x,63938 Destination:15.240.238.56,80 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:00 - TCP Packet - Source:192.168.x.x,39054 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x,63960 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x,63938 Destination:15.240.238.56,80 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x,39054 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x,63938 Destination:15.240.238.56,80 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x ,39054 Destination:2.16.226.12,443 - [Any(ALL) rule match]
So clearly the printer can communicate to those servers well enough to find it has the latest firmware.
I realise this is a lot of information but hopefully some of it is helpful for troubleshooting.
Thank you in advance for any help!

The issue disappeared this weekend. I didn't change anything so it must have been something server side. I notice others with the same issue have also seen it resolved.
Thanks to all those who contributed and tried to help out. Although disappointed I went for a long time without ePrint I'm glad that action was apparently taken to resolve in the end.

I still cannot sign into eprint center despite everything, always an error with my private email

address. i see that this has been a familiar and very frustrating issue for many. i read that i am not suppose to sign in with the printer email address so I don't know what to do. I registered it with private email, somewhere along the line i think it was switched to default but who knows. Regardless, it won't let me set up an account with my private email because its "in use". well yes its mine but its not "in use" for sure. I have read so much last night and now more hours tonight. I do know that we are not suppose to use the random printer email address to sign in so i dont know what to do. just seems ridiculous that this is so complicated. my whole intent is to change my printer email to something more user friendly, see what apps people really like to use that i can add...... but left at the door. HP? someone smart? please help......

I was able to use eprint center, but my personal email address didn't work, same as yours. I never saw instructions to not use the random printer email address, and I finally tried that and it worked. The email address was the Printer Code @hpeprint.com. Once I got in like that, it let me create a nicer email address for my printer, but the suffix is still @hpeprint.com. I have not been able to use my personal address in the eprint center, so I guess it really wants the printer's email address. I hope this helps you!

LED message Printer error has occurred. Contact the service center.

I have an MP 490 Printer. I keep getting an LED message Printer error has occurred. Contact the service center. HELP

Hi Bea!
So that the Community can help you better, we will need to know what Computer Operating System you're using. (Windows XP/Vista/7/8 or Mac 10.x)
Any other details you'd like to give will only help the Community better understand your issue!
If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.
Thanks and have a great day!

Eprint center has been down for hours! can't print while it is down! how can i get around this?

eprint center has been down for hours!!! i can not print while it is down!! how can i get around this??

It's back now but I agree about the status

Print Apps. ePrint center App

Is there a App.for eprinting center? If yes how do you download the app? Thank you for any help you can provide me with.

Hi post_it,
Here is a link to what I believe you are looking for:
http://www8.hp.com/us/en/products/smart-phones-handhelds-calculators/mobile-apps/app_details.html?ap...
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Register Error on eprinter screen

Ive been having numerous problems with my eprinter
First off, I cant register it online in the eprint center. I get an invalid code error every time I try to register it. It tells me that I either already registered the unit or that someone else has registered the unit
I have reset the web services 5 times and also even restored the factory defaults under the tools menu and it still doesnt work
When going out to retrieve the email after resetting the web services now gives me a "Register Error, Please upgrade product" message on the eprinter screen.
Then when I try to register the new email it says "Could not add printer" Java.lang.NULLPointerException error on the eprint center site after entering the new eprint code
Ideas? Help please?
This question was solved.
View Solution.

May I know which printer and web browser you're using to access the eprintcenter.com website?
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.

HP 6500A Plus "not connected" to eprint center

I have just purchased an HP 6500A Plus and after setting up the printer All-in-one on the network and printing test pages from two computers on my network. I pushed the app button and was able to access various applications. I also logged into the eprint center in my browser and was able to see that the printer was connected to the eprint center. I then proceed to print some items for the app menu on the printer, they printed correctly. The next day I went to access the app menu on the printer touch screen and the printer gave me an error message that it could not connect to the server. It ran through every fix I could find online, but you have 44 pages of people complaining about this same issue without any solution. So I though maybe you would personally send me a solution if I reached out on a post. I know the printer is setup correctly on the wireless network and continue to be able to print wirelessly from all my computers. However the app center never connects ( I have turned off and on the printer, I have unplugged the printer, I have cycled the router multiple times, I have changed the IP address, I have removed it from the network and reset up the wireless connection)
So what is the fix, this seemingly is effecting every eprint center user.

Hi,
From the printer setup menu select, "Printer Status Report". In the printed report look for entries "Printer name", "Printer model name" and "serial number". Do you see any information printed??? OR is it blank????
Also from the main screen, press the "Return key" four times. We cannot see this key as it is not glowing/not highlighted, however, observing closely you can see it. This opens Support menu.
Go into "Information Menu" and check the details displayed for "Printer name", Printer Model name and serial number. Are they blank???
Also contact your ISP and in the router webpage, set "Port Forwarding" for the ports 80, 443, 5222,5223
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

Connecting to the eprint center

I recently purchased an officejet 276dw printer. Averything is working well except the fact that it won't connect to the eprint center (A problem a lot of people seem to be having).
I've installed all updates on both router and printer and I've set a static IP address and DNS server but it still refuses to connect. If I go through the same process with a wired connection it has no complaints and connects fine. Any ideas on what the issue might be because if I can't get it to connect wirelessly it's realy no good to me. And yes I've turned both printer and router off and on again.
Thanks

Hi S.sofocleous,
I'm not sure what exact message your are getting with Game Center, but here is an article for troubleshooting error messages when signing in.
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
Thank you for visiting Apple Support Communities.
Nubz

Adding Printer Error on Eprint center

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