Adobe Acrobat XI Pro - serial number rejected as invalid

I bought Adobe Acrobat XI Pro at Amazon.
While running a trial version, I installed the product from the CD. It installed the newly purchased product concurrently. While trying to register, Adobe detects the XI Pro installation, but comes back with a message that the serial number is invalid. I checked the number and it is exacly what is printed in the CD sleve. I tried to chat with an agent, but it is impossible. No matter how many hours I wait, nobody picks up my request.

http://helpx.adobe.com/x-productkb/global/my-serial-number-doesnt-work.html

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