Adobe Reader changes graphic properties when opened

Everytime I open up a pdf, the graphics go from Highest quality to 8 bit. Only happens with pdf's opened in Acrobat Reader X.
No other issues to report on the system.
System is running WinXP Pro
Intel Graphics G965
Adobe Reader X
Any ideas?
Thanks.

Is this happening only with a specific PDF or with all the PDFs? Also, does launching the application alone also produce the same behavior?
Also, please let me know the exact version of Adobe Reader installed on your system. You can find the same by clicking on Help > About Adobe Reader.

Similar Messages

Adobe Reader freezes all browsers when opening a url to a PDF containing form fields...

There is an issue we are currently experienceing with Adobe Acrobat 9 (updated to the latest version) where ALL BROWSERS (Internet Explorer, Firefox, Chrome and Safari) on each of two different systems (a MacBook Pro with Mac OSX Leopard and a Sony Vaio Laptop with Windows Vista) where the application will freeze up and crash the browser when we view a .pdf file from a url if the .pdf file iteself contains form fields.
At first I though it may have been specific to Mac OSX and this MacBook we were trying to view the document on, but the same issue is now occuring with a new Sony Vaio laptop (running Windows Vista) as well.
It seems like it is able to open .pdf documents containing form fields when they are stored locally, but when trying to access them via a url, the program will freeze up. Sometimes it will eventually work if you had previously opened a .pdf prior to opening it via the url link and sometimes it doesn't. And it seems to only be related to .pdfs containing fillable form fields (others open fine when accessing them by a url)
Obviously it's become quite irratating and I'm hopeing I can find some insight on this support forum as to what may be causing this issue.
Previous versions of Acrobat (installed on the MacBook) opened this very same .pdf file (url) fine before upgrading to version 9.
Any help is greatly appreciated. Thanks!

From: Ankit_Jain [email protected]
Sent: Monday, February 27, 2012 8:58 AM
To: TAGold
Subject: Adobe Reader X internal error when opening PDF that worked with 9
Re: Adobe Reader X internal error when opening PDF that worked with 9
created by Ankit_Jain <http://forums.adobe.com/people/Ankit_Jain> in Adobe Reader - View the full discussion <http://forums.adobe.com/message/4232243#4232243

Adobe Reader 11 - error message when opening PDF's

I have an iMac OSx. Using Adobe Reader 11. Everytime I open a PDF I get "an internal error has occured" I was trying to uninstall Adobe Reader 11 but the uninstaller in my Applications/Utilities is not there. HELP!!

It's almost identical to what you posted. I think the difference was that I was trying on a machine with complete install of Acrobat which has the font packs and hence there was no hang/crash. Your file doesn't hang on that machine either.
If you look at the fonts panel in your document: File>Properties>Fonts, you'll notice that it uses MS-PGothic font which is a Japanese fonts, and hence the Japanese font pack might fix this.
Also, since you mentioned ACE.dll, the other possibility might be that there are conflicting DLLs on the system, commonly referred to as DLL Hell. Another thing to try would be to search the system for ACE.dll and see which all software install it.

Adobe Reader 9.x crashes when opening some pdf files that work fine with Adobe Reader 8.x

Adobe Reader 9 crashes when opening approximately 10% to 20% of the pdfs in my collection. The remaining 80% to 90% work without problems. The pdfs are launched by double-clicking the pdf file from Windows Explorer. The crashes occur with both v9.0 and v9.1. The pdfs that crash in v9.x work fine in older versions of Adobe Reader, such as v8.1.3. Furthermore, this behavior also occurs on all 3 virtual machine hosted on the same physical machine, with default Adobe Reader settings, for both v9.0 and v9.1. The virtual machines have little running in memory except standard Windows executables - i.e. they are fairly pristine. The operating systems for the virtual machines are XP SP3, XP SP2, and Windows Server 2003.
Error message info in all cases:
app=acrord32.exe
app version=9.1.0.163
module=jp2klib.dll
module version=2.0.0.2579
offset=0003277d
Operating system for real computer: XP SP3
CPU: 1333 MHz Athlon single core
RAM: 1 GB
To sum up, this problem happens on both a real computer running XP SP3, and also on all 3 virtual machines hosted on the same physical computer. I tried changing the Reader setting to not use hardware rendering, to no avail. I also tried various Data Execution Prevention settings in Windows, to no avail. All operating systems, the real and virtual ones, do not have problems with other programs that I use. I also tried a second machine with Adobe Reader v9.1 and the same exact problem pdfs, and had no issues. Thus, the problem happens on only one of the computers, but on the real and 3 virtual operating systems on that machine. There were no errors reported during any of the Reader installations. The virtual machines had no prior versions of Reader prior to Reader installation.

I did further testing of 10 single page pdf files which I created from a single book. All 5 pdf files with images crashed in Reader v9.1. 0 of the 5 pdf files without images crashed in Reader v9.1. Reader v8.1.4 crashes on none of the 10 pdfs. Note that the crash always occurs in jp2klib.dll, which according to the file property description is 'JPEG2000 Core Library', which deals with images. So it seems the issue is in Adobe's jp2klib.dll, in combination with the hardware/software that I have. I used Microsoft's DirectX Diagnostic Tool to test DirectX, including visual tests of DirectDraw and Direct3D - everything worked as expected with no issues detected. Some information about my hardware: Display drivers=Nvidia v84.21 Video card=GeForce FX 5200 with 128 MB RAM CPU=AMD Athlon (single core) System RAM=1024 MB in 3 DIMMs Further information about my hardware: (from the program System Information for Windows) Motherboard: Manufacturer=ASUSTeK Computer INC. Model=<A7V133> Version=REV 1.xx Chipset Vendor=VIA Technologies Inc Chipset Model=VT8363/5 KT133/KM133 System Controller South Bridge=82C686B PCI to ISA Bridge CPU=AMD Athlon Cpu Socket=Slot A / Socket A [SOCKET A] System Slots=5 PCI, 1 AGP OnBoard devices=<unknown> (Disabled) Promise PDC20265 Memory Summary: Location=System board or motherboard Maximum Capacity=1536 MBytes Memory Slots=3 Error Correction=None Use=System memory CPU Info: Number of CPU(s)=One Physical Processor / One Core / One Logical Processor Vendor=AuthenticAMD CPU Full Name=AMD Athlon CPU Name=AMD Athlon(tm) Processor CPU Code Name=Thunderbird Technology=0.18µ Platform Name=Slot A / Socket A Type=Original OEM processor FSB Mode=DDR Type ID=0 CPU Clock=1323.68 L2 Cache Speed=1323.68 MHz L2 Cache Speed=Full CPU Family / Model / Stepping=6 / 4 / 4 L1 I-Cache=64 KB L1 D-Cache=64 KB L2 Cache=256 KB RDMSR=00000000 00000000 00000000 00000000 MMX=Yes MMX+=Yes SSE=No SSE2=No SSE3=No SSE4A=No 3DNow!=Yes 3DNow!+=Yes DualCore=No HyperThreading=No AMD64=No NX=No VT=No PowerNow!=No LongHaul=No LongRun=No Architecture=x86 Video: AdapterCompatibility=NVIDIA AdapterDACType=Integrated RAMDAC AdapterRAM=128 MBytes Availability=3 Caption=NVIDIA GeForce FX 5200 ConfigManagerErrorCode=0 ConfigManagerUserConfig=false CurrentBitsPerPixel=32 CurrentHorizontalResolution=1280 CurrentNumberOfColors=4294967296 CurrentNumberOfColumns=0 CurrentNumberOfRows=0 CurrentRefreshRate=60 CurrentScanMode=4 CurrentVerticalResolution=1024 Description=NVIDIA GeForce FX 5200 DeviceID=VideoController1 DeviceSpecificPens=-1 DriverDate=20060309212900.000000-000 DriverVersion=6.14.10.8421 InfFilename=oem6.inf InfSection=nv4_NV3x InstalledDisplayDrivers=nv4_disp.dll MaxRefreshRate=75 MinRefreshRate=60 Monochrome=false Name=NVIDIA GeForce FX 5200 NumberOfColorPlanes=1 PNPDeviceID=PCI\VEN_10DEDEV_0322SUBSYS_91101462REV_A1\49AEDED500008 Status=OK VideoArchitecture=5 VideoMemoryType=2 VideoModeDescription=1280 x 1024 x 4294967296 colors VideoProcessor=GeForce FX 5200 BitsPerPel=32 DeviceName=NVIDIA GeForce FX 5200 DisplayFlags=0 DisplayFrequency=60 LogPixels=96 PelsHeight=1024 PelsWidth=1280 SettingID=NVIDIA GeForce FX 5200 SpecificationVersion=1025 BitsPerPixel=32 ColorPlanes=1 DeviceEntriesInAColorTable=-1 HorizontalResolution=1280 RefreshRate=60 VerticalResolution=1024 VideoMode=1280 by 1024 pixels, True Color, 60 Hertz Video Bios Version=Version 4.34.20.22.00 Video Bios Date=04/28/03 Name=GeForce FX 5200 Chip Type=GeForce FX 5200 DAC Type=Integrated RAMDAC Memory=128 MBytes BIOS: BIOS Version=ASUS - 30303031, Award Medallion BIOS v6.0, Award Plug and Play BIOS Extension v1.0A, Award Modular BIOS v6.0 BIOS Date=04/23/02 BIOS Web Page=http://www.award.com BIOS Vendor=Award Software, Inc. Version=ASUS A7V-133 ACPI BIOS Revision 1009 Release=04/23/2002 BIOS Size=256 KB Memory: Location=System board or motherboard Maximum Capacity=1536 MBytes Memory Slots=3 Error Correction=None Use=System memory Maximum Memory Module Size=1024 MBytes Device Set=DIMM 1 Device Locator=DIMM 1 Capacity=256 MBytes Memory Type=Synchronous DRAM Data Width=64 bits Form Factor=DIMM Total Width=72 bits Device Locator=DIMM 2 Capacity=256 MBytes Memory Type=Synchronous DRAM Data Width=64 bits Form Factor=DIMM Total Width=72 bits Device Locator=DIMM 3 Capacity=512 MBytes Memory Type=Synchronous DRAM Data Width=64 bits Form Factor=DIMM Total Width=72 bits

Adobe Reader 9.1 Crashes when opening 2 pdfs

When I open 1 pdf file with the reader, it is fine and works normally. However as soon as I attempt to open another one, it crashes.
I am using windows vista 32 bit

I get the same issue if I double click on one PDF file on my drive and then double click on a second PDF file also on my drive, the second one does not open and eventually I get an error message saying that Adobe reader has encountered a problem and will close.
If I use File=> Open then I can open as many PDF files as I wish with no problems

Adobe Reader XI freezes computer when opened from Excel hyperlink

My computer has been frozen multiple times after opening a pdf from a hyperlink in Excel. Sometimes it randomly freezes after reading the document for a while and sometimes it freezes when I try to close the document. I have Adobe Reader XI 11.0.06, I'm using Windows 7 Home Premium 64-bit OS, and Excel 2010. The mouse will still move sometimes once things freeze up but clicking doesn't work and alt+ctrl+del doesn't bring up task manager either, so I have to hard reboot. Anyone have a fix for this?
Thanks in advance.

The first thing I would try is to disable Protected Mode in Adobe Reader [Edit | Preferences | Security (Enhanced)].

Adobe reader not doing anything when opening PDFs

Hi, I have a client who's currently having trouble with their Adobe reader. They have many issues however I suspect they all lead back to the same issue and sorting one should sort them all. The first issue was that when double clicking/right click opening PDFs, nothing would happen no matter what method you used. When I checked the processes in task manager though, it turns out they were opening it's just that they weren't actually visible and I had no way to access them. This has also carried over to other software that this client uses and they can't see PDFs in them even though they actually are open. It's quite tough to explain but I was hoping someone could lend a hand with this, thanks!

Hi Adam.Sedgwick,
What other applications is your client using to view PDFs? As far as Reader goes, it sounds like a reinstall may be in order. What version of Reader is your client using, and what operating system? If he or she hasn't already upgraded to Acrobat Reader DC, I would start there. Remove whatever version is currently installed, and then install the latest version from this page: Adobe Acrobat Reader DC Install for all versions.
Please let us know how it goes.
Best,
Sara

Adobe Reader 10 gets focus when openning a document via SAPGUI

Hi
I have SAP GUI application where is displayed PDF file. When PDF is open it gets the screen focus and function keys are not active. I found this http://forums.adobe.com/thread/392940 but it's from 2007. Anybody know if there is something new about this issue?

Thank you for the reply :-)
Unfourtenetly we cannot just restore focus afterwards. Our command window sends messages asynchronsly to a mainframe system, to find the documents we want to display. The mainframe system posts the documents one after another to a message queue. Our application displays the documents when they arrive on the message queue. This can take up to 10 seconds, if we have to display many documents. Therefore we cannot switch focus forth and back for each document. Also we do not know when Adobe Reader have finished displaying a document, so we do not know how long time to wait, until setting back the focus.

Adobe Reader 8 gets focus when opening a document via DDE

We have an application that incorporates Adobe Reader. The application consists of two windows. In one window the user can enter commands, which causes Adobe Reader to display a document in the other window.
Until now, we have used DDE commands to call Adobe Reader 6. This worked fine for the user, as focus stayed in the command window, which meant that the user could issue a number of commands, without having to regain focus.
We have just installed Adobe Reader 8 on our machines and now Adobe Reader steals the focus, every time a DDE command is sent.
Is there a setting we can change to stop Adobe Reader from stealing focus or is there a work around that we can use to avoid the problem?
Thank you in advance :-)
Best Regards
Claus Lykke

Thank you for the reply :-)
Unfourtenetly we cannot just restore focus afterwards. Our command window sends messages asynchronsly to a mainframe system, to find the documents we want to display. The mainframe system posts the documents one after another to a message queue. Our application displays the documents when they arrive on the message queue. This can take up to 10 seconds, if we have to display many documents. Therefore we cannot switch focus forth and back for each document. Also we do not know when Adobe Reader have finished displaying a document, so we do not know how long time to wait, until setting back the focus.

Adobe reader has stopped working when opening tracker [vista & reader x]

Hello all,
I'm a developer and im constantly uninstalling and reinstalling reader x and acrobat pro x, but i typically have both installed. Recently, i uninstalled both reader x and acrobat x via Add/Remove Programs in windows Vista, and then later reinstalled them both, and now when i click the adobe tracker icon in my systray, it says adobe reader has stopped working. I've tried uninstalling, reinstalling and then rebooting, but that doesn't seem to help. Event viewer says:
Faulting application AcroRd32.exe, version 10.0.1.434, time stamp 0x4d456f48, faulting module mshtml.dll, version 9.0.8080.16413, time stamp 0x4d4cefa9, exception code 0xc0000005, fault offset 0x002be0d0, process id 0x1674, application start time 0x01cc04f02e5354a8.
Any help would be great.
Thanks!

This is strange. Can you try a couple of things:
1. Try launching Tracker in Acrobat. In Acrobat X, you will find it in Comment pane->Review->Track Reviews
2. Launch Reader in non-sandbox mode. For this, launch Reader and uncheck the option 'Enable Protected Mode at startup' in Reader Preferences->General. Close and re-launch Reader. Now launch Tracker.
Does it still crash in both the cases?

Adobe Reader 9.x crashes when opening PDF's created using Office 2007

I work on the helpdesk side for a big corporation and many of our users are reporting that when they try to open a PDF, it locks up their Internet Explorer or Reader 9.x
We noticed that the problems were only caused by PDFs that were presentations created in PowerPoint, then saved as a PDF with the Office 2007 Save as PDF plugin. So what we did was engaged an engineer at Microsoft to look into the issue. They did a lot of troubleshooting and narrowed it down.
They think that if the presentation was created using PP 2003 then opened in PP 2007 then saved as a PDF then this causes AR 9.x to crash. So what they did was remove the slide number, and added a new slide number using PP 2007, save it as a PDF then it opens in AR 9.x
All other versions of AR can open the PDF under the same scenario.
Has anyone else experienced this issue?
Thanks

It's almost identical to what you posted. I think the difference was that I was trying on a machine with complete install of Acrobat which has the font packs and hence there was no hang/crash. Your file doesn't hang on that machine either.
If you look at the fonts panel in your document: File>Properties>Fonts, you'll notice that it uses MS-PGothic font which is a Japanese fonts, and hence the Japanese font pack might fix this.
Also, since you mentioned ACE.dll, the other possibility might be that there are conflicting DLLs on the system, commonly referred to as DLL Hell. Another thing to try would be to search the system for ACE.dll and see which all software install it.

Hi. I was trying to open some pdf files and got a message my adobe reader was deinstalled. I installed a new version of Adobe Reader for Mac and when trying to open a PDF file I am getting a message in a foreign language. Any suggestions?

Hi. I was trying to open some pdf files and got a message my adobe reader was deinstalled. I installed a new version of Adobe Reader for Mac and when trying to open a PDF file I am getting a message in a foreign language. Any suggestions?

Are you launching Pages from an icon in your Dock? Installing the update does not change the Dock icons & it does not remove the older versions. Go to your Applications folder & launch the new Pages from there.

Adobe reader: Edit - Preferences, Categories: Documents, Open Settings - Restore last view settings when reopening documents :: should be enabled by default

Adobe reader: Edit -> Preferences, Categories: Documents, Open Settings -> Restore last view settings when reopening documents :: should be enabled by default as most users are not aware of this feature and have to write down their page number some where in text file or sticky notes

Bug Reports or Feature Requests should be filed at https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

Adobe Reader 9 highlights text when scrolling in terminal server

Running a terminal server with WIndow 2003. Have Adobe 9 Reader installed. When a pdf is opened, it will look correct. However, when one uses the scroll bar on the right to see more of the document, text can be highlighted and change colors constantly when scrolling.
Test it outside of terminal server and it works fine. This issue did not happen with other versions of Reader. I have attached two samples one clean and one highlighted.
Any help is appreciated

Very cool. Thanks for the info!
Date: Fri, 16 Oct 2009 10:42:24 -0600
From: [email protected]
To: [email protected]
Subject: Adobe Reader 9 highlights text when scrolling in terminal server
Okay. Here is what I found. These settings are changed\saved under the User settings in the registry. Here is the key the changes are made to:
HKCU\Software\Adobe\Adobe Reader\9.0\Originals
When "NONE" is selected from Adobe Reader - Edit - Preferences - Page Display - Rendering, three DWORD values are added to the above mentioned registry key. These are:
Value Name - Value Data
*bAntialiasText - 0
benableDDR - 0
iAntialiasThreshold - 12*
I have added these lines to a login script that adds the necessary DWORD values to default the "Rendering" to NONE.
*reg add "HKCU\Software\Adobe\Acrobat Reader\9.0\Originals" /V bAntialiasText /T REG_DWORD /F /D 0
reg add "HKCU\Software\Adobe\Acrobat Reader\9.0\Originals" /V benableDDR /T REG_DWORD /F /D 0
reg add "HKCU\Software\Adobe\Acrobat Reader\9.0\Originals" /V iAntialiasThreshold /T REG_DWORD /F /D 12*
Cheers!
>

Adobe Reader 11 (XI) won't open file via command line

Hello,
I have posted this question to probably inapropriate topic earlier today, so I am repeating it again.
I installed newest Adobe Reader XI today and when I tried to open certain pdf file via command line, it reported a syntax error. Now, this syntax worked so far on versions 9 and 10 (I checked today with them and it is working), so my question is - where can I find new syntax, if there is any? Googling didn't help. Or what else could wrong?
In previous versions I was able to open pdf file (on page 5) like this (all was taken from Help file "Open parameters")
"CompletePathToAdobeReader"/A"page=5""CompletePathToPDF",
ie
"C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe"/A"page=5""d:\V2\DataSheet.pdf"
but now - not that it doesn't open specific page, but it doesn't want to open file at all.
edit:
Operating systems running: Windows 7, Windows XP
Thank you.
Message was edited by: v604

Yes, it reported correctly becuase there is a syntax error in your command. Try spaces between the /A switch and open parameter. Try this:
"C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe" /A "page=5" "d:\V2\DataSheet.pdf"
Hope this helps.
-Sumit

Adobe Reader changes graphic properties when opened

Similar Messages

Maybe you are looking for