Adobe Reader XI and paid for Conversion

I currently have Adobe Reader XI, after using previous versions. This time, I signed up for 1 year conversion capabilities. However, it appears that I cannot do so from within Reader XI, I just tried and was directed to sign-in via the web and to use my browser to select and convert the appropriate file. I had hoped that, if I paid the conversion fee (which I've never had to do before when converting from PDF to Doc(x)), I'd be able to do so from within Reader.
If not, I'll dump the service and figure an alternative method!
SG
03MAR15

Hi ssg978,
You should be able to access your subscription both via Reader and via the web interface at https://cloud.acrobat.com. Without a subscription, you can't convert files to Word from within Reader. Is it possible that you have a version of Acrobat on your computer, and were using that to save PDF files to Word format?
In any case, if you do have Reader and a paid subscription, just make sure that you're logging in to Acrobat.com. You'll find the sign-in link in the upper-right corner of the Tools panel in Reader.
Best,
Sara

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