Adobe support as bad as I have see. Photoshop14 will not open crashes alwasys, when I go to uninstall and reload according to adobe, its in german, and I do not know why this is???? I live in the states

Can any one help? Been with out photoshop for 6 days, support from adobe is as bad as I have seen, crashes every time....and the unintstall is in German, I live in USA, so lost here

For additional help, reach us at http://helpx.adobe.com/contact.html
General Info
Chat start time     Aug 6, 2014 2:52:14 PM EST
Chat end time     Aug 6, 2014 3:41:28 PM EST
Duration (actual chatting time)     00:49:14
Operator     Vismay
Chat Transcript
info: Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
info: You are now chatting with Vismay.
Vismay: Hello. Welcome to Adobe Technical Support.
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Vismay: Hi Ken,
Ken Lawson: hi
Vismay: As I understand, you are unable to open and use Photoshop CC 2014 as it's crashing after launch, is that correct?
Ken Lawson: yes yes yes
Ken Lawson: not working since new update today
Vismay: Thank you for confirming.
Vismay: I will be glad to check this for you.
Vismay: Okay.
Ken Lawson: hope so, I cannot work till its fixed
Vismay: I can understand. Let's try some steps.
Vismay: Please open Creative Cloud App.
Ken Lawson: its up
Vismay: Please click on "Gear" icon top right corner of that screen.
Vismay: Then click on "Preferences -> General -> Account".
Vismay: You will see a sign out button.
Ken Lawson: I signed out
Ken Lawson: have u gone?
Vismay: No, I am here.
Vismay: I am sorry for the delay.
Vismay: Please go to location - Application/Adobe Photoshop CC2014/Adobe Photoshop.app/Content/MAC OS/sniffer
Ken Lawson: ok
Vismay: Let me know once you are on that location.
Ken Lawson: ok
Vismay: Are you on that location?
Ken Lawson: not found
Vismay: Okay.
Vismay: Let's try again.
Vismay: Please go to Applications folder.
Ken Lawson: there
Vismay: Then locate folder named Adobe Photoshop CC 2014.
Vismay: In that you will see Adobe Photoshop.app.
Ken Lawson: there
Ken Lawson: yes
Vismay: There you will see "Content" folder.
Ken Lawson: not there
Vismay: Please right click on Adobe Photoshop.app.
Vismay: Then chose Contents.
Vismay: Choose.**
Ken Lawson: I see sniffer
Vismay: Okay.
Vismay: Please rename that file to - ~sniffer
Ken Lawson: ok done
Vismay: Okay.
Vismay: Please now sign in back in to Creative Cloud App.
Ken Lawson: ok
Vismay: Let me know once you are signed in.
Ken Lawson: ok signed in
Vismay: Now try to open and use Photoshop CC 2014.
Ken Lawson: ok
Ken Lawson: same thing crashes
Vismay: Okay.
Vismay: May I know if you are getting any crash report?
Ken Lawson: yes and I send them to adobe
Vis
Vismay: Please press and hold "Shift"key on your keyboard and try to open Photoshop CC 2014.
Ken Lawson: ok
Ken Lawson: still crashes
Vismay: I am sorry for the delay,
Vismay: May I know if you get a Skip plu-ins option while trying to open using Shift button?
Ken Lawson: yes
Vismay: Okay.
Vismay: Please select Yes.
Vismay: Then try to open the software.
Ken Lawson: I can open the plugin as a stand alone ok
Vismay: Okay.
Vismay: Please try launching Photoshop CC 2014 without plug-ins.
Ken Lawson: it crashes
Vismay: Okay.
Vismay: Also, Please click on Apple icon.
Vismay: Then choose about this Mac.
Vismay: Please provide the information in this chat pod.
Ken Lawson: 10.9.4
Vismay: Okay. May I know the Ram and Graphics Card information?
Ken Lawson: 3.4 ghz Intel core I7
Vismay: Thank you. That is processor Information.
Ken Lawson: memory 16 GG 1333 MHz DDr3
Ken Lawson: AMD Radeon HD 6970M 1024 MB
Vismay: Thank you for the information.
Vismay: Ken, In this case, I request you to please un-install current Photoshop CC 2014 and re-install it again from Creative Cloud App.
Ken Lawson: ok
ths is what I have

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