Airport Extreme setup- No internet, am I missing somthing?

I used Airport Utility to set up an Airport Extreme network. I have a Comcast modem and a USB printer hooked to it. Both the cable modem and the Airport Extreme LED's indicate they are functioning correctly. My iMac recognizes the network I set up but I cant connect to the internet. If I hook the cable modem to the iMac directly I can use the internet or I can also connect using a near by unsecured wireless network, I just cant connect my Airport Extreme.
Is there a control in the system (Networking and/or Internet sharing) that I need to set? Any ideas? Thanks...

Cable modems need a complete reset whenever you make a change.
Push the reset button on the modem and power it down
Pull the battery if it is easily accessible
Power off everything else on your network...all devices....order is not important
Wait at least 30 minutes
Make sure the modem's ethernet cable is connected to the WAN por (circle of dots icon) on the AirPort Extreme
Power up the modem first and let it run by itself for 4-5 minutes
Power up the AirPort Extreme the same way
Power up each device the same way
Post on your results

Similar Messages

Airport Extreme setup - can't see internet

Hi, newbe here. I've got a Lynksys ADSL Router (WAG160N) which has problems with wireless connection. After exhaustive efforts to troubleshoot i've finally given up and got an Airport Extreme. I want to use the Linksys as a basic modem by switching off the wireless transmission and just using an ethernet connection between the Linksys unit and the Apple Airport Extreme. In setting up the Airport Extreme it doesn't seem to see the internet connection from the Linksys Ethernet. I know the Linksys Ethernet works fine as when I connect either my mac or my Window's laptop to it they immediately see it and can connect to the internet with no problems. Why can't my Apple Airport Extreme see the internet connection? It doesn't even recognise that an ethernet cable is connected?
Thanks.

scotty72, welcome to the discussions!
I assume that you are using the same ethernet cable to connect from the Lynksys to the AirPort Extreme that you use when you test the connection using your laptops, is that correct? If not, then check your ethernet cable or try another.
I am not clear on whether you have already configured the AirPort Extreme and it will not connect to the Linksys or you have not configured it yet. Can you clarify on that?

How do I use Airport Extreme to limit internet time for my kids? His computer is hardwired to the modem.

How do I use Airport Extreme to limit internet time for my kids? His computer is hardwired to the modem.

You can set up daily time limits for each computer that connects using wireless, but it is not possible to do this when a computer is connecting directly using a wired Ethernet connection.
Open Macintosh HD > Applications > Utilities > AirPort Utility on your Mac and click Manual Setup
Click the Access Control tab below the icons
Select Timed Access
For more details on this, click the Help menu at the top of the screen and enter the following phrase into the search box:
Controlling access to your wireless network
A more sophisticated approach would be to use a service provided by OpenDNS. From your computer, this would allow you to monitor web sites visited, and block any unsuitable sites. More info is here:
http://www.opendns.com/landings/familyshield

Can I share my external hard drive over the Airport Extreme via the internet to someone in a different city?

Can I share my external hard drive over the Airport Extreme via the internet to someone in a different city?

Yes. Please see the following AirPort User Tip for details on several methods to do so.

Airport Extreme Setup for Windows Remote Desktop

I have an AEBS with a Windows XP desktop connected to it via ethernet (I also connect my MacBook wirelessly).
I want to set it up so I can connect to my desktop remotely from work. I was able to do this using my old D-Link router but since I switched to the AEBS I can't connect. I am pretty sure I opened the correct ports in the router but I must have missed something.
Does anyone know if there is a step-by-step guide that can help me?

Here you go ...
To setup port mapping on an 802.11n AirPort Extreme Base Station (AEBSn), either connect to the AEBSn's wireless network or temporarily connect directly, using an Ethernet cable, to one of the LAN port of the AEBSn, and then use the AirPort Utility, in Manual Setup, to make these settings:
1. Reserve a DHCP-provided IP address for the host device.
Internet > DHCP tab
o On the DHCP tab, click the "+" (Add) button to enter DHCP Reservations.
o Description: <enter the desired description of the host device>
o Reserve address by: MAC Address
o Click Continue.
o MAC Address: <enter the MAC (what Apple calls Ethernet ID if you are using wired or AirPort ID if wireless) hardware address of the host computer>
o IPv4 Address: <enter the desired IP address>
o Click Done.
2. Setup Port Mapping on the AEBSn.
Advanced > Port Mapping tab
o Click the "+" (Add) button
o Service: <choose the appropriate service from the Service pop-up menu>
o Public UDP Port(s): <enter the appropriate UDP port values>
o Public TCP Port(s): <enter the appropriate TCP port values>
o Private IP Address: <enter the IP address of the host server>
o Private UDP Port(s): <enter the same as Public UDP Ports or your choice>
o Private TCP Port(s): <enter the same as Public TCP Ports or your choice>
o Click "Continue"
(ref: "Well Known" TCP and UDP ports used by Apple software products)

Airport Extreme slowing down internet connection to a crawl

Hi,
Can anyone explain this one?
Just this afternoon my internet connection slowed to a crawl. Pages would stall loading and I couldn't even collect emails. There was a connection there. A Google search might take a minute or so but anything else would barely flinch.
So I did a few restarts and complete power downs of all my peripherals, computers and network devices but no joy. I called my broadband provider who did a remote test of my cable modem and confirmed it was responding well.
So I removed the Airport Extreme from the network and connected directly to the modem. All was fine, in fact that is how I am working now. But when connecting the Airport Extreme back in I have this extremely slow connection. I have looked at both the Network preferences and Airport Setup Utility. Both claim the connection is good.
I also have an old G4 in another room. It was switched off during all the goings on this afternoon but I powered it up to see if the same problem persisted. Sure enough it does, as it is also connected via the AE. However, the local connection between computers is just fine.
So how do I resolve this? Why would the AE cause such an internet slowdown?
Thanks,
Colin

I've had similar symptoms on my network. Here are network details:
Comcast is the ISP
I have an Extreme and an Express set up as a single wireless network.
Extreme is plugged in to the cable modem. Express is an extension of the Extreme.
Devices that are regularly "on network": Mac Mini (G4), MacBook, Mac Pro, 2 TiVO Series 2.
All Macs are running 10.4.10.
Symptom: Over the course of 3-6 weeks, wireless access slows to a crawl for the Intel-based MacBook and MacPro, but not the PowerPC Mini. All web sites, email traffic, etc., for the Intel Macs becomes painful: CNN's home page loads in minutes, not seconds, for example. Unplugging and replugging the Express doesn't do anything. Powering off and on the Extreme resolves the issue. For now. There are no pending firmware updates for the Express or Extreme that I'm aware of.

Airport Extreme Connected to Internet but Macbook Pro will not

I'm living in an apartment and using an Airport Extreme to supply wireless connection. The internet is paid for by the apartment complex and I have no access to the modem. Up until yesterday the internet worked fine for all devices. I did several factory resets on the Airport Extreme and now have confirmed internet access with my PS3 and smartphone connected to the wireless network. However, my macbook pro will connect to the wireless network but will not go beyond that to the web. I have renewed DHCP leases, reset network configurations and deleted plists to refresh everything but it still does not work. I have noted that when connected to the network, I have an IP address that begins with 192.168.x.x and the macbook states the router address begins the same way. The Airport Extreme displays an IP address of 172.xxx.x.x
I can manually input the routers IP address into my laptops network configuration and create an IP similar and connect to the internet through the laptop but if I want to connect to other networks I have reset that information. It simply won't work automatically. The airport extreme is setup in bridge mode. That is the only setup which would offer stable networking without any dropping or the device disappearing from the airport utility.
I'm currently out of my apartment and will call my ISP later today, but this problem has affected my roommates macbook's as well. My last attempt to connect directly into the wall ethernet jack yielded the same results without any internet connection.

Try this:
Put the Airport Extreme in Bridge Mode and plug the apartment ethernet cable into a normal ethernet port on the back of the Airport Extreme instead of the normal "Internet" ethernet port.

Airport Extreme Connected to Internet, Yet No Longer to Powerbook G4

Airport was connected over a cable modem to the internet just fine until last night.
It stopped working--no browser or email.
I can still connect fine directly from the cable modem though.
Internet Connect seems to think I have a strong connection, but my applications (browser, emails) disagree.
I've been accross the internet and back trying to solve this.
I've tried:
a) Apple>System Preferences>Network shows:
"Airport is connected to the network <<my network name>>. You are connected to the internet via AirPort"
b) Apple>System Preferences>Assist me>Assistant
(or Applications>Utilities>Airport Setup Assistant) shows:
"Congratulations! Your Airport Extreme is configured to connect to the Internet and share a USB printer. If you use a cable modem to connect to the Internet, you may need to turn the modem off, wait a few seconds, and then turn it back on."
Internet Connect then, still, shows a strong signal level and status reads: "Connected to <<my network name>>. Connected to the internet via Ethernet."
c) Apple>System Preferences>Assist me>Diagnostics:
Airport works
Airport Settings = failed
It then wants me to reboot the device (i.e., I think, the modem or whatever else isn't sending a singnal to the computer).
I tried this but again, the modem works fine .... it seems to be somewhere between the PowerBook and Airport Extreme that is the problem.
d) I've tried with no success downgrading from Airport Extreme Firmware V5.6 to V5.5.1
e) With no success I've reinstalled from CD the Airport Extreme software V4.2
f) With no success I've selected "Enable interference robustness" thinking perhaps another network in the building was interfering (airport seems to recognize another airport but iStumbler doesn't seem to).
g) I've messed with Apple>System Preferences>Network>Configure so much now that if there was anything that isn't broken, it probably is now.
I've taken a crash course in AirPort over the last 24 hours (and failed) and have soft (5 seconds) and hard booted (30 seconds?) this thing so many time .... I'm ready to, you know, boot it out the door next (it has a nice aerodynamic shape I've come to really appreciate in the last several hours).
I know there is something I'm doing wrong, overlooked, or haven't tried.
Any thoughts????
Thanks in advance,
Jayson
PowerBook G4 17" Mac OS X (10.4.3)

Jayson,
It sounds like your airport needs to be changed to no longer distribute IP addresses the way it is currently set to do. Go to the airport setup, make note of settings as you go (shift + command + 4, select area with "crosshair" cursor and let go to make a pdf of the screen, selected area, print the pdf in PREVIEW if you want to save yourself the time writing them down!), and MAKE SURE YOU ONLY CHANGE WHAT YOU UNDERSTAND and are sure of. Sorry for yellin'!
In the airport settings (sorry, I'm retrieving from my organic grey/white matter memory here), I believe there is a place in the internet tab for changing the APX to no longer distribute IP addresses, or to share single IP's, etc. If you wish, try to see if toggling off the distribution, rebooting (not resetting) devices, and starting up the computer allows a "tunnel" through the modem.
Many cable/DSL modems are firmware-set to ALSO distribute IP addresses, so the two devices (modem and airport) are constantly sending packets back-and-forth, handshaking endlessly and the most recently "shaken hand" is the device distributing addresses.
The problem arises here (or, at least this is one case I am describing in which your symptoms match up closely) since your computer sees the packets, the web traffic and "open door," etc., but it is somewhat like thinking a window is a door. You can see out of it, verify the "door" by looking outside, but the lock is on the OUTSIDE (the modem), locking you in, with your airport sitting idly and thinking that you can get out since it is essentially letting you have a distributed IP address...it's all rather like the mom from "Carrie" or something...you and your dirty pillows. Stay inside the closet for now-- yeah, right.
If shutting of distribution in your airport still allows the computer to connect as wired to the LAN port and your modem still plugged into the airport's WAN port (after saving airport settings and rebooting all devices, computer LAST, airport a few minutes after the modem), you are even more likely to be in this aformentioned battle of the handshaking devices.
If so, find out from manuals/manufacterer's online notes/good state-side non-Apple tech help (and other fictional situations) if the cable modem can be set to not act like a router, and more like a modem by just giving one DHCP address, or static address if you must, and not conflicting with a router. Don't say airport unless you must-- so many tech-help places quote the crapola cop-out that Apple isn't compatible or something. Most of the time, cable modems only require the fairly universal web packet compatibility, and the mac/airport does the rest. Very few modems, especially from a large broadband provider, will prevent you from using an airport or a mac. The few I have seen were firmware issues with older, rather ready-to-be-shot DSL modems that should have been doorstops or clay pigeon surrogates a long time ago.
If you can play around (with guidance) and reset the modem to simply get an IP, send it to the router (that is, the airport), and then let the airport do the distribution, all you have to do is switch the airport back to distributing a range of addresses-- I like the 10.0.1.x selection, but I find the last of three choices (something like 169.x.x.x) to occassionaly be the magic x-factor bullet from Narnia that makes the bells ring and your airport finally wired AND wireless.
Before you heed any "advice" I may be stating, do some googling regarding the topics I mentioned, since NOBODY is all-knowing or perfect in ANYTHING, and I don't want your problems to be worse. Exhaust all other sources of information that you may have, but the above prattling was from my troubleshooting an endless stream of constant problems with a similar setup, and it may help you. Reply if you wish and I'll add more if you want.
Sorry if I'm writing like a monkey *(&%% a football on an icy pond. I'm juggling a few upgrade jobs on my workbench, and listening to the new INXS album from itunes, so I'm a little geared up. BEST OF LUCK! Happy holidays, whatever they may be for you.
Likkimon

Can I connect remotely to my AirPort Extreme via the Internet?

I would like to connect to the AirPort Extreme at my home when I'm on the road via the Internet and access the USB drive attached to the Extreme. The Extreme is connected to my existing DSL modem, so I can't / don't want to use the PPP dial-up mode.
Any guidance from the community would be appreciated!

The following are the basic steps to configure access to an AirPort Disk from the Internet. Note: These instructions assume that the AirPort is the only router in your network configuration. That is, it is directly connected to the Internet modem and there are no routers upstream of it.
Start the AirPort Utility > Select the 802.11n AirPort Extreme Base Station (AEBSn,) and then, note the IP address shown.
Select Manual Setup.
Verify that Connection Sharing = Share a public IP address is selected on the Internet > Internet Connection tab.
Select Disks, and then, select File Sharing.
Verify that both the "Enable file sharing" and "Share disks over WAN" options are enabled.
Verify that Secure Shared Disks = With a disk password. (Recommended)
Verify that AirPort Disks Guest Access = Not allowed. (Recommended)
Select Advanced, and then, select the Port Mapping tab.
Click the plus sign to add a new port mapping.
For Service, select the "Personal File Sharing" option. (Note: This option would only allow Mac clients to access the AirPort Disks. If you want both Macs and PCs to connect, you would need to leave this field at its default value and enter the appropriate SMB ports to the mix of ports to be opened.)
In the Public UDP Port(s) and Public TCP Port(s) boxes, type in a 4-digit port number (e.g., 8888) that you choose. In the Private IP Address box, type the internal IP address of your AEBSn that you wrote down in step 1. In the Private UDP Port(s) and Private TCP Port(s) boxes, type 548. Click Continue.
In the Description box, type a descriptive name like "AirPort Disk File Sharing," and then, click Done.
Click on Update.
To connect to the shared AirPort Disk from a remote location using a Mac:
From the Finder > Go > Connect to Server.
Enter the DynDNS-provided Domain Name or Pubic (WAN-side) IP address of the AEBSn, followed by a colon and the Public port number that you choose in step 11 of the previous procedure. For example: afp://www.mydyndnsdomain.com:8888 or afp://123.456.789.123:8888
Click Connect.
You should be prompted for your user name and password. The user name can be anything you like; the password should be the Disk password for the AEBSn that you created in step 6 previously.
Click Connect.

Connected to Airport Extreme but not internet

Yesterday after returning from work, all of a sudden I couldn't get any internet access through my airport extreme. I could connect to it and play music through "airtunes".
I looked at the settings of the airport BS and everything looked the way it should. After doing some trial and error I found out that I can get internet access through the airport BS when disabling "Distribute IP addresses".
However with Distribute IP addresses unchecked, I can't get iTunes to connect to the airport allowing me to play music wirelessly through my stereo.
Anyway, here's my setup:
Airport:
Wireless mode: Create a wireless Network (Home Router)
Wireless security: WPA2 personal
Channel: Automatic
Create a closed network (checked)
Mode: 802.11g Only
Internet:
Configure: Using DHCP
Network:
Distribute IP addresses (checked)
Share a single IP address (using DHCP and NAT) checked
USE 10.0.1.1 addressing
With that setup I can play music through airtunes but not get any internet connection.
Distribute IP addresses unchecked, I can get internet access but not play music through airtunes.
Anybody has an idea what could be wrong?

Yes. Disable that. Using that may make you feel good but the MAC addresses are easily discovered and cloned. Instead use WPA with a non-dictionary password.

Connected to Airport Extreme but no Internet access

Weird deal.
Have an airport extreme coupled with an airport express for an extender.
Multiple devices - iMacs, macbook pros, iPhones etc.
Opened up a dell xps laptop and downloaded some files... Working fine.
Next thing, dell laptop is connected (or shows it is) to the airport extreme base station. However, it is showing no Internet access. On my iPhone or iMac, access is just fine. Pull up airport software and it shows the dell laptop connected too.
Idea on why dell cannot get through?
Maybe I should be on dell communities asking but thought I'd ask here first.

I was able to get the printer and my MacBook to resume communicating by reinstalling printer software and using the IP address for the printer during setup instead of using the printer name as before. I also can adjust the settings on my Airport utility app by clicking on configure other and entering the IP address for the base station and password. It still does not recognize the base station initially as it did before, but this is only an issue on my MacBook. If anyone knows how to get things to automatically recognize each other again I would be grateful to know how to fix this.

Airport Extreme wont pass internet through via ethernet OR wireless ...

I have an iMac in my house that can receive internet flawlessly when plugged directly into my ethernet jack in the wall (connected to my router). I can fwd (share) that through airport to my computers in my detached garage.
I have a spare AExtreme i plugged into the ethernet wall connector and then to the iMac and internet pages wouldn't load nor would wifi airport work when joined to that AE network.
My routers firmware is on the latest edition so i dont think that's it. This AE has been sitting in the box for months so maybe its software/firmware is out of date? how do i update AE firmware?
Any clues as to whats my issue?

I am running into the same problem.
My setup was working fine until a few days ago when I noticed the flashing amber.
My setup is/was:
iMac 2GHz Intel Core2Duo
OS X 10.5.2
Airport Extreme Gigabit
Comcast Cable: Modem to AE via ethernet - AE to iMac via Ethernet - AE wireless to powerbooks.
(This setup was working fine for the last 2 months when i bought the AE - I was not using Airport on the imac since i was connecting via ethernet.
Now using that setup, I get a green light on the AE, Network status via System Pref all seem OK, but cannot connect.
Right now, I can only connect directly via ethernet to my modem. I turned on the iMac Airport, it recognized the AE and downloaded a firmware update. But this did not change the situation. I did do a reset a couple of times, as well as just left the AE off all day.
Not sure what to do next. I am currently using internet sharing sparingly in the house via iMac airport.
HELP

Airport Extreme Base Station Internet Connection issue

I have a connection question for Airport Extreme Base Station.
I have Comcast cable broadband. I connect that to a Linksys router for
use with my Vonage phone, and then from the Linksys router I connect
via Ethernet to my iMac. I like the direct Ethernet connection for
performance reasons.
In order to set up a home network to connect my Tivo's (and eventually
my PC and printer), I have set up an Airport Extreme Base station and
connected it to the Linksys router from it's ethernet connection to the
WAN (cable modem) input on the Extreme.
I have connected to the Airport network with my iMac, but since I am
connected to the Internet via Ethernet, I cannot tell if my Airport is
connected to the Internet so that I can use it for my Tivo. My PC is
still in storage from a move, so I can't check with that.
My question: How can I tell if my Airport is connected to the Internet
without disabling my Ethernet connection on my iMac?
A few more info points/questions in case it helps answer:
1) I previously used this Airport to connect this iMac wirelessly.
2) Should I be connecting it to the LAN port since it's coming out of
the router?
3) If the connection issue is because I am going through the Linksys
first, can I connect the modem to the airport and then use the LAN port
to connect to the Linksys router?
4) If I have to disable the ethernet connection to test the Airport,
how do I do it? Just unplug it?
I appreciate any help as the online and manual help from Apple is not
quite up to par with such a complex configuration.
Regards
Bill

2) Should I be connecting it to the LAN port since it's coming out of
the router?
No, connecting to the WAN port is fine.
3) If the connection issue is because I am going through the Linksys
first, can I connect the modem to the airport and then use the LAN port
to connect to the Linksys router?
The issue is that you have two routers which effectively creates two networks. Unless this was your original intent, you will want to setup the AEBS as a bridge.
To set up the AirPort Extreme Base Station (AEBS) as a bridge, using the AirPort Admin Utility, connect your computer directly (using an Ethernet cable) to the LAN port of the AEBS, and then, make these settings:
Network tab
- Distribute IP addresses (unchecked)
- Apply the new settings.
- Wait at least 5 minutes.
4) If I have to disable the ethernet connection to test the Airport,
how do I do it? Just unplug it?
Well, that's certainly one way, but an easier way is to temporarily disable the "Built-in Ethernet" in your network configuration.
System Preferences > Network > Show > Network Port Configurations
- Built-in Ethernet (unchecked)

Airport Extreme Slow Ping (Internet) Response

I am having problems with my dual-band airport extreme. When connecting to the external internet, I'm seeing high ping responses (>500ms) after about 5-10 minutes of resetting (hard reset) the Extreme and initially seeing 15-30ms response times.
I've tried:
1. Moving the router physcially in the house (no improvement)
2. Trying different channels on both 2.5 and 5 (some, but inconsistent improvement)
3. Multiple hard resets and reconfiguring the Extreme
4. Reinstall the firmware (haven't tried going down in firmware)
5. There are no cordless phones in the house
6. Absolute speed to the internet is strong (above my provider's stated speed)
7. If I connect my Macbook pro directly to the cable router, everything (ping + speed) is great.
8. Seeing slow ping responses both on my MacBook Pro and a separate PC
Any suggestions on how to troubleshoot? Seems like it a problem with the wireless connection and/or interference.
thanks!
Dale

had a 5th gen Extreme that I bought with 7.5 and immediately upgraded to 7.6. Saw the exact issue you described. exchanged it for a 6th gen Extreme, and am experiencing the same behavior again... both with 7.5.2 and 7.6 firmware.
everything is hunky dory when plugged directly into my cable modem.
third time's a charm, hopefully.

Airport Extreme setup issue- Please help!

Hi,
I recently replaced our old router with an Airport Extreme. My HP Laptop has and 802.11 b/g Atheros wireless in it and i can get a 'Local only' connection. I read through help and tried to do the "allow client access to network" instructions, but there is not an option to "Add Wireless Clients" on the Base Station menu they refer to in the help instructions. I have tried using another laptop to access internet wirelessly, and it had no problem. Any help please or can you please refer me to corrected instructions? Thanks in advance.

Hello Andy Castillo. Welcome to the Apple Discussions!
I've used WPA/WPA2 Personal and the internet seems slower - like dial-up.
Unfortunately, the trade-off of using wireless encryption is the overhead that is required will reduce the overall bandwidth ... but it shouldn't do so dramatically. For example, my MacBook connects to a similar AirPort Extreme averaging around 270+ Mbps. Granted, to get that bandwidth, I typically use my MacBook in the same room as the Extreme, but I am using WPA2 Personal for encryption ... just to show that it is possible to achieve high bandwidths.
I clicked on 5ghz and that seemed better, but kept reverting back to Extreme without the 5ghz.
This would tell me that either the distance between the Mac and the Extreme is just out of the 5 GHz range or that there is some type of Wi-Fi interference preventing the Mac from getting a strong signal. As you know, the higher frequency radio offer greater speed, but less range.

Airport Extreme setup- No internet, am I missing somthing?

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