Alerts Not Received in Inbox

Hello guys,
I have a BPM in which I am raising an alert if invoice posting fails.I have done all the settings needed for alert management. In workflow log I can see that the alert has been sent to the user which i have mentioned in "Fixed Reciepients" for this alert .
But alert in not shown in the inbox of the user.
My ICF sevice alertinbox is active but gives an error on testing as "page can not be displayed The ISA Server denied the specified Uniform Resource Locator (URL). (12202)" . The link to alert inbox and alert configuration in RWB are too not workin.
please someone help.
Regards,
Keith

HI,
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