All I want is a Paper Bill

Question

Having so much difficulty knowing 'where' to send my bill.  So far I've seen three addresses in three different states.  I have not even received my bill and of course contacting customer service is by telephone is another fiasco.  The only time I have ever spoken to a 'human' was when I phoned to subscribe to FIOS services.  When I view my bill online it doesn't make sense either.  I do wish I had access to this forum prior to subscribing - very little, if any, positive customer feedback.  I still have questions about my TV as some features were not explained (or I was given incorrect info).  I've had to ask my neighbor for help several times.

Answer 1

As you know, you're talking to other users here.  Your best bet for getting billing information is to call or chat with Verizon.  Here's the link from the bottom of these web pages to help you reach them: Contact Us.  When calling, you may need to press "0" to get a human.
Note that most forums related to a company trend negative.  This is because satisfied customers don't often go looking to post messages about how happy they are.  It's the people with issues who find places like this, so that's why you see lots of negative posts.  Dissatisfied customers will often go out of their way to tell everyone they can to avoid the company in question.  This holds true on these forums.
For the record, I've had FiOS for many years now and have been quite happy with the service.  I do recommend it to people who ask me about it but I don't go around telling everyone how much I like it.
If you have questions about your service and think other customers can help you, post them here.  That's a big reason these forums exist.
Good Luck.
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