Another noisy line :(

Hi,
I re-joined BT from Talk Talk about 18 months ago, and ever since I returned to BT I've had noise on the line whilst the broadband is on. If I switch the hume hub off, the noise on the line goes.
I've contacted BT support in India on at least 4 seperate occasions about this, each time they tell me there is a fault on the line and they will raise a support call for an engineer. They also said the engineer will call me once it has been done. However an engineer has never called me let me know it has been fixed and the problem still persists.
I restarted the homehub last weekend and after reading other posts on here I noted the Noise margin at 6db (which is good) I looked again 2 days later and it had risen to 6.8db. I was on the phone on Wednesday and noise was back, so I look at connections details agin and it was now 7.5db. Looking today I see the homehub mush of restarted at the connection time is saying 3 days, and the noise level now is 8db.
Here are current details, any help much appreciated as after a year of this, it is now getting beyond a joke.
Thanks
Steve
ADSL Line Status
Connection Information
Line state: Connected
Connection time: 3 days, 13:36:21
Downstream: 9.024 Mbps
Upstream: 1.043 Mbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.5 Annex A
Latency type: Fast
Noise margin (Down/Up): 8.0 dB / 4.5 dB
Line attenuation (Down/Up): 31.6 dB / 17.6 dB
Output power (Down/Up): 20.4 dBm / 12.5 dBm
FEC Events (Down/Up): 0 / 0
CRC Events (Down/Up): 3680 / 602
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 10358 / 324
Error Seconds (Local/Remote): 3701 / 753

is there noise on the line on quiet line test? if so you will need to report a phone fault to 151 and when fixed will help your broadband.
if quiet line test is ok then removing the bellwire may help or getting latency switched to interleaved
bellwire removal
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Similar Messages

Hard to trace noisy line

I'm trying to resolve an intermittent noisy line on my aunts phone without success.
I was made aware of it last week but its been going on for weeks. The line ranges from crystal clear to virtually inaudible at no set interval.
I carried out all the home user tests but was still getting the problem on the BT test socket with two different phones.
I completed the on-line fault test which came back clear so rang BT faults on 151.
The man on the other end said that he could hear the noise aswell coming and going. He ran another line test that also was clear so he said the line would be tested for 24hours and would get back to me.
He never rang back, so i contacted him and he said that the line was fault free but could send an engineer around if i wanted.
I booked it up and the engineer came on Tuesday, he plugged his test meter into the test socket and the the noise was present. He went outside for a bit and came back and told us that he thinks that the fault was in a flooded manhole and he had re-crimped the cables, done several line test and everything was ok. He left and within 15 minutes it was terrible again.
I rang BT faults 151 again and explained what had just happened and they said it will be passed to an advanced team and they will contact us shortly. Later that day we got confirmation somebody would be with us the next day.
An engineer came today and done another line test that was clear. Spent some time tracing the cable for signs of damage and done several more line tests that were all clear. The noise never presented itself the whole time so with nothing else he could do, he left, and within the hour the line was noisy again.
I havent reported back to BT faults because i can see a pattern already of just sending out another engineer to do a line test.
My elderly aunt relies heavily on this phone for alot more than social calls and it is causing her stress that she cannot be confident it will work when needed.
Is there a way to break this loop and to get this fixed?
Thank you.

sorry but just need to keep at it and get another engineer - line may well be noisy next time
intermittent faults are obviously the hardest to trace and fix
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Intermittently noisy line.. BT says it is fine!

I hope someone can help me with this one too. BT are mainly unhelpful.
Over the last few weeks the line has been intermittnetly noisy. Usually in an evening to the extent that it is not possible to hold a conversation for buzzing, whistling and distortion. I have done the 17070 2 quiet line test which is noisy with buzzing and whistling when the line is noisy and completely silent when the line is OK. I get exactly the same results using an old wired phone plugged into the test socket of the openreach Mk2 socket.
When I phone 08800 800 151 and run that test it tells me that it tries to run the tests then tells me that it cant run them as the line is busy... which it is not as everything else is disconnected.
BT tell me that my line tests OK... which it is most of the time and if I can have an engineer's visit... but will have to pay if it is normal... which it probably will be if he comes when the line is normal.. which it is 90% of the time.
The first time I phoned to report the line the line was so noisy and there was so much distortion that I could not communicate with the operative and had to try again when the line quietened down so they know what it sounds like. Probably did not help that the support was from India... I have worked for 40 years with Indian colleagues and am used to the accent.. but could not work through the noise. But BT should have a recording of that conversation so they should know I have a major problem. The only positive help I have had has been a text which suggested I text them on my moble when the line is noisy but is the system quick enough to catch it whiilst it is?
Keith Beddoe helped with my Broadband connection issues setting the speed to 100MBs but that still has some problems. Today the Hub light stayed green.. power off/on.. green, flashing green, fails to aquire network address. restart again green, flashing green, flashing orange with broadband light, but aquires network address and then after another minute or so goes blue and everyting functiong with 38.72 download, 1.58 upload and 24.38 Ping latency. Checked and the telephone line is quiet at the moment. No idea what is going on, unfortunately the noisy line started just before the upgrade to infinity although I have had ablsolutley no broadband problems before the upgrade.
The priority is the line, I am reporting the broadband issue in case it is relevent... I will sort this out later if it does not sort itslef out and I dont want it to be a distraction
Many thanks
Mark

MarkPK wrote:
I hope someone can help me with this one too. BT are mainly unhelpful.
Over the last few weeks the line has been intermittnetly noisy. Usually in an evening to the extent that it is not possible to hold a conversation for buzzing, whistling and distortion. I have done the 17070 2 quiet line test which is noisy with buzzing and whistling when the line is noisy and completely silent when the line is OK. I get exactly the same results using an old wired phone plugged into the test socket of the openreach Mk2 socket.
When I phone 08800 800 151 and run that test it tells me that it tries to run the tests then tells me that it cant run them as the line is busy... which it is not as everything else is disconnected.
BT tell me that my line tests OK... which it is most of the time and if I can have an engineer's visit... but will have to pay if it is normal... which it probably will be if he comes when the line is normal.. which it is 90% of the time.
The first time I phoned to report the line the line was so noisy and there was so much distortion that I could not communicate with the operative and had to try again when the line quietened down so they know what it sounds like. Probably did not help that the support was from India... I have worked for 40 years with Indian colleagues and am used to the accent.. but could not work through the noise. But BT should have a recording of that conversation so they should know I have a major problem. The only positive help I have had has been a text which suggested I text them on my moble when the line is noisy but is the system quick enough to catch it whiilst it is?
Keith Beddoe helped with my Broadband connection issues setting the speed to 100MBs but that still has some problems. Today the Hub light stayed green.. power off/on.. green, flashing green, fails to aquire network address. restart again green, flashing green, flashing orange with broadband light, but aquires network address and then after another minute or so goes blue and everyting functiong with 38.72 download, 1.58 upload and 24.38 Ping latency. Checked and the telephone line is quiet at the moment. No idea what is going on, unfortunately the noisy line started just before the upgrade to infinity although I have had ablsolutley no broadband problems before the upgrade.
The priority is the line, I am reporting the broadband issue in case it is relevent... I will sort this out later if it does not sort itslef out and I dont want it to be a distraction
Many thanks
Mark
Hi there,
What I suggest is that you call BT faults again and report a voice fault on your line. They should tell you to hang up whilst they test your line and call you back with the results. Do not mention broadband or Infinity to the fault reporting team.
Failing that, you could always report the fault online here.
I hope this info helps.
**Edited to clean up typos**

Noisy line,Call Divert activated without request.E...

For some months I experienced severe crackling on line but BT advised "No fault on line".I thought my handset might be faulty so have used other (new)handsets,without success. Tried online diagnostic tests to no avail.I do have a phone/broadband "splitter" but phone faults are the same whether or not phone is connected to main socket via splitter.
In the last week,I have been unable to make or receive calls--line is dead(no dialling tone or ring-tone) and incoming callers receive the automated BT 1571 answerphone message. My investigations suggest that "call divert" option has been selected but *I* have had no reason to do this and ,in any event, I understand that a
PIN number is required to activate/deactivate this facility.So---who has activated the "divert"? Not me
In desperation,and fully aware of the risk of call-out charge,I have arranged an engineer's appointment on two separate occasions.On neither day did the engineer turn up within the agreed time-scale but on each occasion BT have then sent me an automated e-mail message saying that the engineer turned up at the agreed time but could not gain access.This is preposterous(!) as on both days I or my wife "kept watch" at our front window continuously for the 5 hour slot. We were grossly inconvenienced on both occasions.
I am now about to start a complaints procedure via BT, Ofcom,Watchdog etc but, before I do, I would welcome any advice from forum members and, hopefully,anyone at BT who is caring enough to suggest a prompt solution
before I have to cancel my account with them
Geoff,
Bolton
Solved!
Go to Solution.

I am currently experiencing very similar problems to GeordieGeoff.
For weeks we have had a very noisy line and rung BT only to be advised by the BT automated service that there is no fault on the line and to be warned that I would be charged £127 if I insisted on a visit and it was my equipment to blame.
We blamed our digital cordless phone and hunted for the receipt as it was less than a year old havng bought a new phone we plugged it in to find the same problem I attempted to contact BT via their e-mail contact however every time I tried to send the e-mail asking for assistance the e-mail would not send and kept saying I had entered an invalid e-mail address.
Being unable to get e-mail support on Mon 9th August I rang BT and took the risk and booked an engineer for the following day between 8-1pm. I then received a mobile phone message which said they had found a fault but it was outside the property and therefore they would not need to enter. On the afternoon of the day the engineer had been booked he turned up saying he had just been sent ut to check my line he knew nothing about me having been told there was no need to be in and said he definatly needed to check the line in the house. (good thing we were in eh)
Having checked the line he said there was a fault under the pavement and contractors would have to dig up the pavement before the line could be repaired but he had no idea of timescale. I rang BT as I currently have no phone and very intermittent broadband and asked them to divert my house calls to my mobile they agreed to do this and call me after 6pm to advise on timescale of repair. You guessed it no phone call!!
Yesterday morning I spotted a BT engineer in our road so went and asked him about the repair he said he was a tracking engineer and was only there to identify where needed digging up. He said I should be notified by BT of timescale and I told him I had little faith as they had not rung me the day before when they promised. However later I received a text which said "we need longer to repair your line" well I'm sorry but I could have told them that !
To date (friday ) we have not had the pavement dug up and therefore have no phone and very limited broadband I have also just been told by my daughter that my phone is not diverting to my mobile I have also received several very irritating text messages telling me it will tke longer to repair my phone !!
any thoughts ?
yours fed up Teresa

Slow broadband speed after noisy line repaired

I've recently had a noisy line which eventually got repaired (dirty connection on block at local poll). Since then Broadband has remained connected (good) but download speed has been none existant >250Kbps ASDL line details are as below:
I'm not getting any progress on the fault I've registered with BT on Dec 12 (says more testing is required), I keep chasing with the online support chat but keep getting the same response "we need to do some checks on the line we will get back to you in a hour or so, an then nothing". Any tips on how to get resolution of the issue speeded up?
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:00:44
Downstream
283 Kbps
Upstream
1,088 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
9.2 dB / 6.3 dB
Line attenuation (Down/Up)
43.5 dB / 24.0 dB
Output power (Down/Up)
0.0 dBm / 13.0 dBm
Solved!
Go to Solution.

Well the noise margin has gone up from 9.2bB to 15.4dB, which is much better, and leaves lots of room for a speed improvement.
You must be losing a lot of signal between the master socket and wherever you plug your home hub into.
Your estimated final speed should be about 7552Kbs, but you are stuck in a banded profile due to the line fault.
You are not going to get the full speed with a margin of 9.2db, but if its not practical to use the master socket, it would be worth disconnecting the bellwire while you are up in the loft, as that may help reduce any problems on your extension.
See here for instructions.
Bellwire fix.
This could help quite a bit.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Noisy line AGAIN

Every few months, I have to keep reporting a recurring noisy line fault (sizzling noise, plus picking up some sort of radio programme - making it impossible to speak to my seriously ill mother and causing Internet connectivity problems). Each attending engineer has confirmed the fault is the same each time; that it lies between my property and the exchange; and that there is no fault in any of my equipment (although they have updated the filters etc to the latest models as part of their visits). Although the line improves for a time, it then deteriorates to the point where the fault recurs within a few months. I am seeking advice as to how to ensure this fault is fixed once and for all.
A related issue is that I am also pursuing a refund of the £130 I was charged in error for one of these engineers' visits last year. Work commitments away from home meant that I was not in a position to view my bill online, so I have only recently noticed this mistake - but an employee in BT's Customer Services department told me there is a 6 month time-limit for rectifying overpayments. However, as he also informed me that the information about this time limit is in BT's "internal terms & conditions", and is therefore not information freely available & transparent to customers, I do not accept this time restriction and am pursuing reimbursement via the Ombudsman Services. In addition, Customers Services promised that a manager would return my call, but they did not - and BT Customer Complaints still have not replied to either my written or emailed complaints regarding these issues.
That aside, my main aim is to have this noisy line fault dealt with permanently by BT, in whose equipment and on whose property the fault lies - any ideas, please? Every test that can be done here has already been done. As every engineer has confirmed that the fault is definitely NOT within my house, I am no longer willing to take time off work, only to be told that the problem lies outside. (By the way, apart from those of you at the Forum who have kindly helped in the past, the only other people who have impressed me in this company are the engineers. Anyone know why BT hires people full of experience, skill, commonsense and initiative - and then seems to force them to adhere to rigid and arthritic procedures which militate against an efficient and permanent solution to the problem? Sorry to rant, but why is this being made more difficult than it needs to be?)
Thanks in advance for any help or advice: your time and expertise is greatly appreciated!

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Cant Report That Noisy Line Affects All Of Our Nei...

With the BT fault system I can't report that a very noisy line affects all of our neighbours as well as us.
At least two of us have reported it individually, but it doesn't get investigated as the line check says it's OK.
When an engineer came some time ago he said that we really need extensive rewiring to our neighbourhood, but it's not likely to ever happen.
I can just use a dialup modem for a few kB/s email use, but there's no chance of broadband (which is at the exchange, at the nearest village).
Neighbours and I find it almost impossible to hear some callers, and don't chat at all. I have an amplified phone, but the noise gets boosted as well to mask the voice signal. For making calls I always now use Vodafone by mobile, which has an excellent signal (but only 2G so no use for Internet).
Because broadband from BT won't work, at least five houses have gone for satellite providers, even though they are slow and expensive.
Is there any way to get BT to solve a collective problem, rather than just ignore individuals whose needs must seem insignificant?
Gordon

Dutyhog wrote:
Thanks, Keith. So how do we let OpenReach know about it apart from many of us filling in the form on the BT faults page, or phoning BT and hoping that it gets passed on?
Thanks also for the link to help, but I get the message:
Sorry - You must be connected to BT Broadband or the BT network to use this website.
This is a private website for the benefit of BT Broadband customers who use the
BT Customer Support Community
website, and is not connected with BT.
If you are visiting this site from a BT Broadband or BT Corporate connection, and are getting this message,
then please contact me via the BT Community forum, and tell me the date and time of your attempt.
Thanks
Keith Beddoe
Gordon
Are you visiting my link from a BT Broadband connection, if so, could you please visit this site.
http://www.whatismyip.com/
And tell me what your public IP address is. I can then check it against my database.
Thanks
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Hitting tab opens another address line instead of moving to subject field

With the latest update of Thunderbird, I cannot tab directly from the address field to the subject field. Hitting tab opens another address line which has to be deleted, then tabbing will move to the subject field. I hope someone fixes this quickly.

When you open a new Write message the focus - cursor - should be in the first TO text field ready for you to enter an email address.
Senario:
If you have three TO fields auto available when you initialy open a new Write message:
'''Test 1; '''
'''Testing how TAB key moves through the various fields, allowing selection and movement without using a mouse and not pressing Enter at any time.'''
Without entering anything in any field.
Press 'TAB' key, - focus should go to the next/second TO drop down field. Press 'TAB' again and it should go to the adjacent TO field where you could enter an email, (but do not enter anything).
Press 'TAB' key and it should go to third drop down TO field;
Press 'TAB and it should go to the third and last shown (if you had 3 TO visible) adajacent TO input text field.
Press TAB and it should go to the 'Subject field.
Press TAB and it should go to the Content area.
So when you initially open a new Write message, tell me how many TO fields do you see without touching anything? Please provide an image to show this.
Then perform the test as written above - only use the TAB key.
Do not use mouse. Do not press Enter. Do not enter any text.
It should move through each visible field.
Please report back on test results.

Intermittent noisy line problem

Hi. Just about tearing my hair out over a line problem which has been giving trouble on & off for over 6 months. The line becomes very noisy from time to time, depending on weather it seems. We have had similar problems ever since moving here 13 years ago - the line runs overhead through woodland for about 4km to the exchange - and each time it is a corroded wire due to water penetration somewhere along the route.
This time the engineer cannot locate the fault. He agreed there was noise but the equipment he had could not locate where it was. He advised calling another engineer when it was bad and hopefully he would be able to locate it. However, I have just noticed that BT has charged me £127 for the visit, even though there was no suggestion that the fault lay with the internal wiring or equipment - heck, I even gave the guy a cuppa tea!
Any advice on (a) getting the charge reversed and (b) getting the fault sorted. Sometimes the line is so bad I have to resort to mobile, and the broadband speed can drop to a few hundred kbps. Grrrrrr.
Solved!
Go to Solution.

Try contacting the board mods
At [email protected] with a link to this post and your bt account no and phone no they will reply within a few days and are great at sorting these sort of problems
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Difference between noise margin and noisy line

Hi
This issue has always bugged me. Am transferring to BT Infinity next week from Sky and have mixed feelings. We live a fair way from the exchange so line attenuation is a problem but we mange to get 3.5-4Mb with absolutely zero outage using the Sky unlimited package. Our current router stats are posted below and I woud be grateful for your interpration of the noise margin figs. Is the 7db download commensurate with a quite and stable connection that bodes well for Infinity? I'm curious cos our phone line is noisy with much background niose despite the fact that we don't have any fancy gadgets and use filters just about everywhere.
I'd just like your views on noise on the line versus noise margin for broadband and how each might impact on Infinity when we're connected next week.
Many thanks for your time.
Router StatisticsSystem Up Time: 05:44:16
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WANPPPoA
403055
369851
0
14261
13203
05:42:39
LAN100M/Full
370239
415781
0
13527
14890
05:44:11
WLAN11M/54M
8864
0
0
150
0
05:43:58
ADSL Link Downstream Upstream
Connection Speed4093 kbps
796 kbps
Line Attenuation51 db
28 db
Noise Margin4 db
14 db

Enter your attenuation here http://www.kitz.co.uk/adsl/max_speed_calc.php
Results are approximate
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

Noisy line using VOIP

Hello,
I have FIOS and for work, I have to take calls using VOIP. I was told that there is noise on the line and I noticed a few times, people on the phone have problems understanding me or hearing me.
How can this be fixed? I am open to any suggestions.
Thanks in advance!

I'm thinking you need to try to pin down whether or not the problem is specific to your FiOS connection or not.
What are you plugging that USB headset into? If it's a laptop, do you have the same problem using the same computer and headset when connected to your VPN through another Internet connection?
Do you have more than one device at home, PC, Mac, etc, that you can plug the USB headset into? If so, does it have the same problem on all devices?
And is the device you're plugging your USB heaset into connection to the Internet via Ethernet cable or WiFi?
I can say at this point that if your FiOS connection is actually causing the noise you're experiencing I don't have a good idea what to do about it. However, I'm a little skeptical that a FiOS connection would cause that kind of problem, which is why I asked the troubleshooting questions above.

Slow down/upsteam + noisy line

Evening,
First time on these here forums so be gentle
Recently I have noticed that the down/upstream on our BT Connection has dramtically dropped, we average 17+ MB in our area and have been for a long time; however recently either due to bad weather or the recent HomeHub 4 update our speed has severely dropped and our line is very noisy (see below for HomeHub 4 Event Log):
04:04:04, 05 Dec.
( 1376.580000) PPP LCP Send Configuration Request
04:04:02, 05 Dec.
( 1374.540000) ETHoA is up - VPI: 0, VCI:35
04:04:02, 05 Dec.
( 1374.540000) DSL is up
04:04:01, 05 Dec.
( 1373.080000) DSL noise margin: 27.80 dB upstream, 20.90 dB downstream
04:04:00, 05 Dec.
( 1372.170000) DSL line rate: 443 Kbps upstream, 8128 Kbps downstream
04:03:12, 05 Dec.
( 1323.940000) DSL is down after 20 minutes uptime
04:03:12, 05 Dec.
( 1323.940000) ETHoA is down after 20 minutes uptime
04:03:11, 05 Dec.
( 1323.560000) PPPoA is down after 20 minutes uptime [Waiting for Underlying Connection (WAN DSL - Up)]
04:03:07, 05 Dec.
( 1319.710000) PPP LCP Send Termination Request [User request]
03:43:01, 05 Dec.
( 111.990000) WAN operating mode is DSL
03:43:01, 05 Dec.
( 111.990000) Last WAN operating mode was DSL
03:43:01, 05 Dec.
( 111.940000) PPPoA is up - VPI: 0, VCI:38
03:43:00, 05 Dec.
( 110.980000) PPP IPCP Receive Configuration ACK
03:43:00, 05 Dec.
( 110.970000) PPP IPCP Send Configuration Request
03:43:00, 05 Dec.
( 110.970000) PPP IPCP Receive Configuration NAK
03:43:00, 05 Dec.
( 110.960000) PPP IPCP Send Configuration ACK
03:43:00, 05 Dec.
( 110.960000) PPP IPCP Receive Configuration Request
03:43:00, 05 Dec.
( 110.960000) PPP IPCP Send Configuration Request
03:43:00, 05 Dec.
( 110.960000) CHAP authentication successful
03:43:00, 05 Dec.
( 110.900000) CHAP Receive Challenge
03:43:00, 05 Dec.
( 110.900000) Starting CHAP authentication with peer
03:43:00, 05 Dec.
( 110.900000) PPP LCP Receive Configuration ACK
03:43:00, 05 Dec.
( 110.900000) PPP LCP Send Configuration Request
03:43:00, 05 Dec.
( 110.900000) PPP LCP Receive Configuration Reject
03:43:00, 05 Dec.
( 110.900000) PPP LCP Send Configuration ACK
03:43:00, 05 Dec.
( 110.900000) PPP LCP Receive Configuration Request
03:42:59, 05 Dec.
( 110.760000) PPP LCP Send Configuration Request
03:42:57, 05 Dec.
( 108.730000) ETHoA is up - VPI: 0, VCI:35
03:42:57, 05 Dec.
( 108.730000) DSL is up
03:42:56, 05 Dec.
( 107.250000) DSL noise margin: 5.90 dB upstream, 3.00 dB downstream
03:42:55, 05 Dec.
( 106.330000) DSL line rate: 1163 Kbps upstream, 20664 Kbps downstream
03:41:56, 05 Dec.
( 47.190000) WAN Auto-sensing running.
03:40:43, 05 Dec.
(402029.490000) PPP LCP Send Termination Request [User request]
12:02:02, 30 Nov.
( 111.640000) WAN operating mode is DSL
12:02:02, 30 Nov.
( 111.640000) Last WAN operating mode was DSL
12:02:02, 30 Nov.
( 111.600000) PPPoA is up - VPI: 0, VCI:38
12:02:01, 30 Nov.
( 110.860000) PPP IPCP Receive Configuration ACK
12:02:01, 30 Nov.
( 110.860000) PPP IPCP Send Configuration Request
12:02:01, 30 Nov.
( 110.850000) PPP IPCP Receive Configuration NAK
12:02:01, 30 Nov.
( 110.850000) PPP IPCP Send Configuration ACK
12:02:01, 30 Nov.
( 110.850000) PPP IPCP Receive Configuration Request
12:02:01, 30 Nov.
( 110.840000) PPP IPCP Send Configuration Request
12:02:01, 30 Nov.
( 110.840000) CHAP authentication successful
12:02:01, 30 Nov.
( 110.770000) CHAP Receive Challenge
12:02:01, 30 Nov.
( 110.770000) Starting CHAP authentication with peer
12:02:01, 30 Nov.
( 110.770000) PPP LCP Receive Configuration ACK
12:02:01, 30 Nov.
( 110.760000) PPP LCP Send Configuration Request
12:02:01, 30 Nov.
( 110.760000) PPP LCP Receive Configuration Reject
12:02:01, 30 Nov.
( 110.760000) PPP LCP Send Configuration ACK
12:02:01, 30 Nov.
( 110.760000) PPP LCP Receive Configuration Request
12:02:01, 30 Nov.
( 110.630000) PPP LCP Send Configuration Request
12:01:59, 30 Nov.
( 108.580000) ETHoA is up - VPI: 0, VCI:35
12:01:59, 30 Nov.
( 108.580000) DSL is up
12:01:58, 30 Nov.
( 107.380000) DSL noise margin: 5.90 dB upstream, 3.10 dB downstream
12:01:56, 30 Nov.
( 106.160000) DSL line rate: 1151 Kbps upstream, 20344 Kbps downstream

Afternoon,
It has now been just over three days now (with Power Outages in between since last post), will I now start to see an improvement in my Noise Margin and Line Speed over night or can a BT Mod reset my profile?
Thanks in advance,
Tom
ADSL Stats:
Line state:
Connectedppp0_0
Connection time:
3 days, 05:01:04
Downstream:
7.938 Mbps
Upstream:
443.9 Kbps
BT HomeHub 4 Stats:
1. Product name:
BT Home Hub
2. Serial number:
+068340+NQ31571993
3. Firmware version:
Software version 4.7.5.1.83.8.130.1.17 (Type A) Last updated 04/12/13
4. Board version:
BT Hub 4A
5. ADSL uptime:
3 days, 04:59:01
6. Bandwidth:
443 / 8128
7. Data sent/received:
891.4 MB / 3.7 GB
8. Broadband username:
[email protected]
9. BT FON:
Yes
10. 2.4 GHz Wireless network/SSID:
BTHub4-3873
11. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (Recommended)) 20 MHz, WPS disabled
12. 2.4 GHz Wireless security:
WPA and WPA2
13. 2.4 GHz Wireless channel:
Automatic / 11
14. 5 GHz Wireless network/SSID:
BTHub4-3873-5GHz
15. 5 GHz Wireless connections:
Enabled (802.11 n 40 MHz (Recommended)) 20/40 MHz, WPS disabled
16. 5 GHz Wireless security:
WPA2
17. 5 GHz Wireless channel:
Automatic / 40
18. Firewall:
Default
19. MAC Address:
2c:39:96:b3:d5:08
20. VPI/VCI:
0 / 38
21. Modulation:
G.992.5 Annex A
22. Latency type:
Fast
23. Software variant:
24. Boot loader:

Noisy line - internet dropping out

This is a problem that returns every year or so.
On this occassion an engineer arrived relocated the router to the front of the house as he thought internal wiring was the noise problem so eliminated it all by running new wiring outside the house.
Left me with no wireless upstairs or at the rear of the house (it was all available previously), i have purchased cables which are running all round the house for connectivity.
Noise still there.
Already taken a day off work, problem supposed to be resolved today, taken another day of work, nobody arrived, called BT, claimed to have called yesterday, no missed calls on mobile or landline.
Now saying someone will call tomorrow when I will be a work and they will need access to the house.
My pateince has run out and I am contacting OFCOM, i have no time for poor service.

Hi samber,
I'm really sorry to read about the problems with your line and broadband. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and we'll be happy to help. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Noisy line after infinity activated

Hi, I had infinity installed & activated whilst I was away on holiday. On my return I picked up my phone to make a phone call and the line was very noisy (it was clear before infinity activated, on our old broadband).
I have plugged my phone into the socket directly and the line is clear. It is only when I plug an ADSL filter in that the line is noisy, with or without the modem plugged in. I have tried three different phones, including a brand new BT phone, 6 ADSL filters and 1 filtered face plate, but am still getting a very noisy unusable line.
I contacted 151 and they are insisting that there is not a fault on my line and have told me that I may have a charge of £129.99 if my home equipment is faulty although I cannot see how 3 phones and 7 filters can all be faulty! It is only since infinity activated that I have had this problem.I have an engineer booked for tomorrow (Thursday), but just wondered if anyone has any ideas what this could be. Thanks

het_uk wrote:
imjolly wrote:
het_uk wrote:
The faceplate should have been replaced with a VDSL filter when Infinity was installed. You shouldn't need any filters if you have a new faceplate with the DSL and telephone sockets.
Do you have extensions?
if you get infinity 1 then for most it is self install and there is no SSFP just filters same as adsl hence why I asked if infinity 1 or 2
As I was responding to the OP, you already did
I was just showing that just because you have infinity installed you need not necessarily have had a new filtered faceplate fitted
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Noisy line - "this issue is already known to us"

hello
I've been having a noisy phone line problem. I've tried the check facility a few times, but nothing has shown up and I'm nervous about being charged £100 I don't have to call out an engineer. Tonight, I tried to use my phone again, the line sounded as if it's blowing a gale and when I try the online phone checker I get a message telling me that:
"this issue is already known to us"
I therefore don't seem to be able to report an issue and I have no idea what you are doing about it. Can someone help me please?
Thank you.
Anthony

Hi and welcome to the forum.
How long has this being going on?
Have you tried all the checks with phones in sockets etc etc? [Using corded handset].
Long shot: make a cuppa, and ring BT and ask them to physically check the line.
I had a noisy/crackly line, which was sorted once an engineer visited the exchange. Right as ninepence now.
AQ.
"Welcome to Royston Vasey - You'll never leave."

Another noisy line :(

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