Another white screen in ZEN 8Gb!!! GRRRR

Hi,
It was a gift of the christmas?day. I have experienced the white screen of death in a 8GB ZEN?!!!It is incredible, it seems that many of us affected: http://www.amazon.com/The-white-scre...sin=B000UV4EUG http://forums.creative.com/creativel...scending&page=
Where is the quality control?Very bad Creative ... I'm disappointed

Yes, to ZEN Firmware .20.02e (For Europe only, I'm from Spain), but the problem persists. Thanks.

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White screen on Zen Visio

Yesterday I buy a "Zen Vision M", but I have problems with it. It starts and after I have a white screen, I can heard music bt I have nothing on the sreen. The reset do nothing. What's the problem?Thanks.

turn off the player, hold in reset and turn the player on, release pressure on reset but keep the power button pressed to the left, you should start in recovery mode, if you get a blank screen there aswell, return to dealer as Dead On Arrival

TS3805 my ipod has a frozen white screen

my ipod has a frozen white screen ipod touch 8GB model a1367

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Turned on iMac, I get white screen

Turning on my Mac and after the initial apple logo goes away, it looks like the screen start to change, and goes to another white screen. I can see my mouse arrow, but nothing else. What happened, and how can I fix it?

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

Creative Zen 8GB - White screen!! UK resident experience - pls post yours with advi

Having decided upon the 8GB Creative Zen I was very looking forward to giving this to my son..
good price.. good spec.. looks very neat too and then it worked for all of 5 mins on Christmas day.
The poor lad he'd been looking forward to his present for ages..
I loaded all software/firmware correctly.. charged for 4hours as stated.
The 'recovery tool' on this website is simply a tool that updates the firmware again.. well Ive done that 4 times now and completely re-booted the device with NO joy.
ALL I get is a white screen when its turns on.
I've also tried using a paper clip to re-boot.
What do I do? - send it back and receive another zen and run the risk of the same issue.. or simply look for a new mp3/mp4 device around the 00-40 UK pound price range.
This issue seems to be all over the internet.. i've seen it on amazon forums and this forum and in places such as UK and USA.
I am now going to try and load some older firmware onto the device if I can and see if that works..
I'll post if it does.
anyone got any suggestions/experiences?
Thanks
Rennie

Here is the phone number I used today here in the US, but it is only for people with problems with warranty and returns and who already have a RMA number. I used it to straighten out a length of warranty question. 405.742.2372? You can also contact them by e-mail.
luvmyrescuedogs

New ZEN (8GB) - Only shows white screen after 1st connection to

Hi Guys?I've just bought my mate a new ZEN ?8GB. I Connected it to my PC and transferred some tunes from Windows Media Player - all went well and the media is now on the player. However, once the transfer had finished and I disconnected the player i noticed the screen was white. Despite resetting the player and updating the firmware the screen is still white!!! My PC still recognizes the player and the media on it! I just can't used the player!!! HELP!

wow you are not alone .... that happened to my new ZEN 8gb. too . i recently bought it and i charged it for the first time..when i turned it on the only thing showing was a white display... i do not know what is the cause... i am waiting for someonte to help us..

New Zen 8GB White Screen after l

The Issue: the player goes to white screen when "locked" and then "unlocked" while playing music. The music still plays, but the white screen does not reset until the player is shut off and then restarted.
Basically I just want to keep this issue current on these boards, and know whether it will be fixed in a firmware update. If it's a hardware problem (and therefore not fixable through firmware), I would appreciate it if Creative Labs would kindly let its customers know so that they can return their products.
Please post here if you're seeing the same issue (or better, if you know a fix!).
Thanks.Message Edited by 84CubsFan on 2-25-20070:06 PM

Ahh. The white screen. Have you reformated the player? Under creative media explorer tools, there is an option to format. Try this. If not, send it back. Here is a good forum too.
www.anythingbutipod.com

Creative Zen 32GB White Screen

I've started having a problem in the last 2 days with my Creative Zen 32GB. I've had the player since July 2010. The only problems I've really had with the player have been some minor freeze-ups, but other than that, everything else has been smooth sailing.
The other day, my player froze up to a black screen while the power-on button was still on. I let the battery run out as I didn't have anything near by to help reset the player. I charged the unit some and tried turning on the player, but I had to still reset the player. I then began getting a white screen. After another hard reset and plugging in my USB to charge it, it came back on, but I've been having problems keeping a charge on the player. I charged the player to 100% and turned it off, but the next morning when I tried to turn it on, it was dead again.
Is this a problem with the battery? My player isn't under warranty anymore, but I like it and want to keep it. I just want to make sure this is the problem before I start asking for repairs or anything. Anybody else had problems with this?

Tried charging it with 2 cables. I think the battery just can't hold its charge anymore. It'll hold for about 12-16 hours, but when I wake up the next morning and try to turn it on, it's dead.
What's the best way about getting this replaced? Is it possible to still pay for Creative to service it (since it's out of warranty), and if not, is there anywhere else I can send this to get it serviced?

Zen vision M 30GB blank white screen

I have scanned the forum for a smiliar problem but I need more help.
My Zen vision M, 30GB player is a 2004 model, my Operating system is Windows Vista, 32-bit. I'm not sure what firmware I have on my player. As of last week, I have only a blank white screen; I have backed up all my contents and dowloaded the recovery tool with no result.
After contacting Customer service, they sent me to the forum to look for help or buy a new unit...just want to make sure there is no other recourse I can pursue.

A white screen can not be repaired it must be replaced. It is a hardware issue not software. You can do it yourself. Purchase another screen & replace it. I have done this many times. Instructions for opening & disassembly of the player here http://www.youtube.com/profile?user=...u//_Drkr3ou22E Source to purcahse another screen here. http://cgi.ebay.com/Creative-ZEN-Vis...item5d25d8dbcb

Creative Zen overheating error, and now just a white screen?

<C CHi, My Creative Zen mp3 player, 8Gb, 2 years old recently decided not to work properly, it's the first time in 2 years of loyal service it finally failed on me It happened like this: I turned it on, and first it began to execute commands without me pressing any buttons, like skipping to next song, or pausing, in a wild frenzy of quick actions, and strange colours. Then a error message, "overheating, shutting down" appeared, and then the player shut down, but the player did not feel hot, there were no sounds coming from the player, and i have never left it in a hot place, ever I left it alone overnight, the next morning, i turned it on again, the error message came up again one more time, and then i turned it off again, the third time i turned it on, no more error message, now simply it turn on to a white screen, which fades into a lighter white, or like a grey, and after 20 seconds, goes to black (off again, by itself). I tried to connect via usb to my laptop, and at first it appeared in my computer, but i wasn't able to keep the connection, and now it doesn't connect at all What do i DO?

Have you tried resetting the player with the little button on the side?

ZEN 4GB WHITE SCREEN OF DE

got a zen 4gb as a present for my daughter, gharged for 4 hours and it work for day, now all it gives is thw white screen, it does connect and you can access files and do firmware upgrade but it just wont come out of the white screen? .... is there any help on this subject or is it going back?
thanksMessage Edited by karno on 2-26-2007:9 AM

experiencing exactly the same thing with the 8gb
im trying to download original firmware now to see if that solves problem.
that can be found here -
http://asia.creative.com/support/downloads/download.asp?MainCategory=23&nRegionFK=&nCountryFK =&nLanguageFK=&sOSName=Windows+XP&region=2&Product _Name=ZEN&Product_ID=59&modelnumber=&driverlang=03 3&OS=0&drivertype=0&x=4&y=8
fingers crossed!
Rennie

When I first open Firefox it is fine but if I open a second tab to search another site I get a white screen and have to continually click 'back', click the site link, white screen, back, click the link, white screen and so on.

When I first open Firefox it is fine but if I open a second tab to search another site I get a white screen and have to continually click 'back', click the site link, white screen, back, click the link, white screen and so on.

This can also be a problem with the files [http://kb.mozillazine.org/sessionstore.js sessionstore.js] and sessionstore.bak in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Profile Folder]
Delete [http://kb.mozillazine.org/sessionstore.js sessionstore.js] and sessionstore.bak in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Profile Folder]
If you see files sessionstore-##.js with a number in the left part of the name like sessionstore-1.js then delete those as well.
You will have to redo App Tabs and Tab Groups after deleting sessionstore.js.
See:
* http://kb.mozillazine.org/Session_Restore

Zen 4GB... Flashing white screen when powered o

I was wondering if anyone has encountered this problem.
My new Zen... since the day I received it, flashes a white screen when it is just sitting there on my desk. It turns on then off real quick randomly... I notice it because I keep it at my computer desk... it happens at random, I actually see it happen maybe to 4 times a day. It does it on 4 different firmwares including the newest firmware. I was hoping the next one may fix it but it does seem more logical that this is a hardware issue. It works perfectly whiled turned on... but it seems possessed by turning on by itself and I am thinking of returning it before it turns into a bigger problem. I'm assuming bad wiring... maybe just with mine...
Don't let this discourage you though... it is a great mp3 player.

Yes, i have that flashing screen, too. It?s so very annoying ...
With the stock firmware, the .03, I have only problem, the hold-mode.
If I turn hold-mode on, the display shuts down, quite normal.
If I turn hold-mode off, the display shows only a white screen, nothing else,
music keeps running and I can push keys, but i can't see anything ...

I have firefox 4 installed. when i go to one web page everything is fine; but, when i try and go to another my screen goes white and i have to restart my computer to be able to go to anyh other web page

when i go to a website and try and go to another the screen goes white and nothing ever happens. i have firefox 4 installed

Back up all data.
Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
Select the login keychain from the list on the left side of the Keychain Access window. If your default keychain has a different name, select that.
If the lock icon in the top left corner of the window shows that the keychain is locked, click to unlock it. You'll be prompted for the keychain password, which is the same as your login password, unless you've changed it.
Right-click or control-click the login entry in the list. From the menu that pops up, select Change Settings for Keychain "login". In the sheet that opens, uncheck both boxes, if not already unchecked.
From the menu bar, select
Keychain Access ▹ Preferences ▹ First Aid
If the box marked Keep login keychain unlocked is not checked, check it.
Select
Keychain Access ▹ Keychain First Aid
from the menu bar and repair the keychain. Quit Keychain Access.

Creative Zen X-fi (with lan) white screen issues

?Hello everyone, So I've been having my zen x-fi for a few months and it has been working excellently...until yesterday when it suddently (after what might have been a lightly hit, I had it in my front pocket and bumped in lightly into some object)...well suddently the screen went white but kind of still something black there (see photo below) <a rel="nofollow" target="_blank" href="http://img40.imageshack.us/img40/666/dscf2249redigerad.jpg"]http://img40.imageshack.us/img40/666/dscf2249redigerad.jpg[/url] I have been looking into troubleshooting about this particular issue, but what is suggested there under the white screen-issue is to reset and update firmware, something I did already first thing after it happened. The thing is that other than the screen being a quaking mess, it seems to otherwise be in working condition, because when I turn it on and push the play button music will still play as before. it's just the screen that is the problem. Any ideas? Best wishes, Babba

Hello there, thank you for your welcome. That is sad info about my music player though, I liked it so much while it was still working. unfortunately im not within the warrant period so I will have to invest in a new one. thank you for your help though. I will look into which creative player is the best one within my price range

Another white screen in ZEN 8Gb!!! GRRRR

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