Antivirus issue with NAC

hello,
i am currently using Microworld Escan antivirus corporate edition 8.0 antivirus server integrated with NAC in the network. I am planning to upgrade the antivirus server from Corporate edition 8.0 to Corporate edition 11.0. As per cisco document, Currently cisco NAC support only Escan Corporate for windows version 8.x only. which means version 11.x is not supported. I want to know,whether cisco will include support for escan corporate edition 11.x with NAC,even in future.
waiting for reply!!!!!!!!!!!!!!!
regards !!!!!!!!!

Hello,
Here are the links to the Windows and MacOS supported AV/AS on NAC 4.8.2:
http://www.cisco.com/en/US/docs/security/nac/appliance/release_notes/48/WinAV-AS-vers86.pdf
http://www.cisco.com/en/US/docs/security/nac/appliance/release_notes/48/MacOSXAV-AS-ver9.pdf
Regards.

Similar Messages

Nessus uploading issue with NAC

Dear All,
I have downloaded Nessus plugins (2 series) and rename the file as cisco says but when I upload it CAM says incompatible file type.
Any idea?

See, you are using nessus plugin in order to perform the vulnerability assessment on the client machines. If it detects a vulnerability on the client machines, it will automatically put them in the quarantine vlan.
If you want to use the nessus option, upload the plugins as I told earlier. You can upload it after splitting it. It works golden.
Sam

Any known compatibility issues with Norton Antivirus for Mac v.11

I sometimes work freelance for a company that requires freelancers to have an antivirus program on their computers regardless if they are macs.
Anybody know if there are any known compatibility issues with mac Norton Antivirus v.11 and snow leopard?
thanks

Big time. Do not, do not install anything Norton. Your system will be mucked. Comply with the company request and use ClamXav.
http://www.macupdate.com/app/mac/15850/clamxav

Issue with "timing" in Message output of Change PO

Dear Experts,
For change PO, We are facing issue with the Timing in message output of PO.
i.e, For example when we create a PO - the timing in message output is "1"
after executing ME9F, the message turns GREEN - and still the timing is 1.
Change PO : NOW WHEN WE CHANGE A PO, a new entry of Message output appears in "YELLOW"
Here is the issue - Now when we manually change the timing from "3" to "4", initially it appear's "4",
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Hi,
1st make sure which Dispatch time you want for your PO layout and restrict changing dispatch time manually in PO.
Now use t.code:NACE, with application EF for your PO message type, Keep Dispatch time 4 in ‘Default values’ TAB and select check of “CannotBeChanged” in Basis Data TAB and save.
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Issues with itunes error -50, determining gapless playback, missing speaker options, home sharing not working

In the last few weeks I have been experiencing multiple issues with my iTunes.
I believe it began when my itunes library corrupted and I had to start again.
By starting again I mean I went to previous itunes libraries and used the most recent backup.
After I noticed a large number of unknown error (-50) messages I thought I better copy the backup I was using from the previous libraries folder over to the itunes folder (in case the error related to failed attempts to back up the library).
This problem in itself wasn't too bad as I am able to close and relaunch iTunes and carry on however I have noticed some less desirable side effects - the loss of home sharing. I am unable to pick speakers to broadcast to (I have 2 airport express units plugged in and working and an Apple TV2) and I am unable to access the iTunes library on Apple TV.
I've done some basic troubleshooting: creating rules to allow the home sharing ports, temporarily disabling antivirus/firewall, uninstalling antivirus/firewall, setting up rules on the router for homesharing ports, uninstalling iTunes, rebooting, reinstalling iTunes and retrying, disabling home sharing and reenabling, disabling peerblock, deauthorising itunes and reauthorising and rebooting both the pc and Apple TV, checking sharing settings under preferences and verifying both the entire library is shared and that the status of home sharing is on but no devices connected, created a new library and reimporting my media and the problem still exists.
I noticed that occasionally when I switch between libraries, deauthorise and reauthorise I do get access to home sharing and Apple Tv gets full access to the library BUT iTunes quickly becomes unresponsive and when I close and relaunch Apple TV can no longer see my library or iTunes.
I have checked the network I am running on is marked as a home network, I have tried connecting the Apple TV via LAN instead of WiFi but this makes no difference. What I do find interesting is that I have iTunes running on another pc and on a virtual machine and as soon as I run either their libraries appear on Apple TV so there must be something about the installation on my pc and nothing wrong with the Apple TV, airport express, router etc.
With that in mind I retried an uninstall and this time deleted as many tmp files as I could see in the iTunes library folder, rebooted and reinstalled. I also checked the permission levels on the iTunes application folder and the iTunes library folder (located on an additional internal drive), I then tried running iTunes as an administrator (which my user account is already set as) but all the problems are still evident.
The determining gapless playback has no effect on how I use iTunes but it clearly does not need to run for every single recently added track any time I make a minute change to other library entries. I tried looking up one of the files it was determining gapless playback for but it wasn't corrupt or read only so I don't see why it needs to retry continually.
I'm running Windows 7 64bit with all latest updates installed and iTunes 64bit 10.6.3.25, all apple devices are running the latest version of firmware and I'm running out of ideas. I did try running CCleaner to clear up and registry issues if there were any and I ran Appcleaner to remove any iTunes cache that may have been left between installs. I'm running out of ideas - what am I missing here?

I have found the problem was in part caused by Windows firewall.
Exactly how Windows firewall can cause the problem when I wasn't even using it I don't know.
What I do know is that when I checked 'allow a program through the firewall' I found 4 rules set for iTunes, one of which was public network access.
I deleted the superfluous rules and the Home Sharing problems are solved.
All that needs sorting now is the 'determining gapless playback'.

Issues with Firefox hogging resources...

I have several issues with Firefox intermittently consuming 99-100% of my CPU memory. Now, let me preface this by saying that I am NOT an advanced user, and can only tell you what I see on things like the Task Manager and such. Furthermore, I know that you guys know about some of this stuff - at least, I am pretty sure you do - but I am nowhere near comfortable enough to mess with any command line... stuff... in Firefox. I just am not knowledgeable enough about the program, and I don't want to 'break' it (lol). Anyway, down to business. Here are the issues I am having:
1. Upon startup, Firfox takes between 30 seconds and a minute and a half to load 5 tabs. When I first downloaded and installed it, these same tabs took less than 10 seconds to load. I have tried clearing my cache and history but nothing seems to help. If it matters, I have been using Firefox for going on 5 years now.
2. Once the program has loaded, '''any''' keyboard shortcuts I use in it (ctrl+a, ctrl+c or v, alt=tab, etc) cause the CPU memory usage of Firefox to spike to 99 or 100 percent. In affect, it freezes my computer for anywhere between 2 and 30 seconds, roughly. It does this usually, but not always, and I frequent all the same sites, so the page I am on does not seem to matter.
3. I have noticed that some of the addons I use with Firefox, mainly Multi Links, lag as well when the above issue is occurring. Not sure if the two are connected in any way (also not sure why that feature is not ''built into Firefox to begin with'') and would have checked this but I will not risk not being able to get back here again. See below.
4. This is unrelated, but I felt it merited some small mention. This is effectively my SIXTH attempt at posting my query. The first time, I created an account and it forwarded me to some page basically saying 'Yup, you're logged in alright.' Then it KEPT doing that every time I tried to flesh out and ask my question, until I navigated COMPLETELY away from the page ''four times'' and attempted this one last time. Very frustrating. I even tried going to Live Chat for help, but somehow got off the chat window page and then suddenly chat was closed... right. Anyway, point being, it was difficult to get this posted and it has me even more annoyed. >.<
I have always loved Firefox because it was faster and more reliable than IE. But here recently... it just seems to be going downhill. For instance, I have seen others ask questions about what's going on with the plugin container and that stupid flash plugin - I happen to have that issue rather severely, to the point that I must leave Flash off entirely until I ''have to'' turn it back on (which is wearing down my last nerve, I might add, since I use sites that require that particular plugin daily), and while I did see a couple rather nice solutions about editing/tweaking internal Firefox settings, I must profess that I am nowhere near competent or comfortable enough to even think about attempting them. Furthermore, I do not believe I should be required to make such changes in order to get the program to function properly and risk ruining it completely so that I have to uninstall and reinstall just so I have Firefox. This is all rather exasperating, and judging from the replies I saw on those topics, I do not expect much help here (a couple of people were rather rude on one of those topics, I am afraid I am a minority here, not knowing my way around program language and all =( ). My main goal is to make you aware, if you are not already, that issues exist and if you have tried anything on your end to rectify them, it has not worked for some. I am at my wit's end here, I do not know what else to do to try to solve these issues other than clear cache and history, restart Firefox, so on and so forth. *sigh* I'm seriously thinking about going back to IE, and you have no idea how much that really ticks me off; I think, out of all of this, even all my wasted time, that's what upsets me the most.

Issues of this sort are, unfortunately, more common and the we'd like them to be. However, they tend not to be cause by Firefox itself, but rather by software that is running either inside or alongside it, such as add-ons or firewalls. Since these issues have a broad span of possible causes, you need to diagnose your problems before fixing them. Follow these instructions ''to the line'', as they'll probably help you diagnose and fix the problems you're having.
#run Firefox in [http://support.mozilla.com/en-US/kb/Safe+Mode safe-mode] to disable all extensions, themes and plugins. If this fixes your problem, be it with RAM or CPU usage, then you know it's a problem with add-ons (plugins, themes or extensions). Proceed to number 2. If safe-mode doesn't fix your problem, then read bellow, after this list;
#update all extensions (go into ''Tools > Add-ons > Extensions > Find Updates''), themes and plugins (see [https://www.mozilla.com/en-US/plugincheck/ this page] in your Firefox. If this doesn't solve the issues, proceed to the following number;
#disable all extensions, themes and plugins in your Firefox (not running safe-mode). This is temporary and for diagnostic purposes only. Being certain that, as in safe-mode, the problems you're having have gone away, enable one plugin at a time. You should be certain that you actually want that plugin to be enabled. It's best to keep the overall number of enabled plugins as low as possible. When you encounter problems, you know you've found a problematic plugin, so disable it for good. Keep enabling all plugins (except problematic ones) until you've gone through them all. If you need support for a problematic plugin, you need to contact its author for support;
#enable one extension at a time. Again, be certain that you actually want that extension to be enabled. As with plguins, it's best to keep the overall number of enabled extensions as low as possible. Also, try the theme you want to have installed so see if that is what's causing the problem. When you encounter problems, you know you've found a problematic extension/theme, so disable it for good. Keep enabling all your extensions (except problematic ones) until you've gone through them all. Just the same as with plugins, if you need support for a problematic extension/plugin, you need to contact its author;
#if you've followed my instructions above, you're done! You've fixed your problems with problematic add-ons. If you want to keep using those problematic add-ons, please contant their authors for support.
Ok, now... ''If'' disabling all extensions and plugins through safe-mode didn't work to fix your problems (or, in other words, if you've just read number 1 on the list above and come straight here), then you have different issue. The most likely scenario is that you have a third party software running on your computer that is messing with Firefox. Detecting which program it is may be tricky, but the following list should help you. Make sure you follow it carefully. Don't forget to answer the question on the last point, if nothing else helps.
#try reinstalling Firefox. No data will be lost. You can get the latest version (for free, as always) at [http://www.getfirefox.com/ getfirefox.com]. Make sure you [http://support.mozilla.com/en-US/kb/Uninstalling+Firefox uninstall Firefox] prior to reinstalling it. For help installing Firefox, see [https://support.mozilla.com/en-US/kb/Installing+Firefox this support article]. If that doesn't fix the problem, proceed;
#do a virus/malware check on your computer. See [https://support.mozilla.com/en-US/kb/Is+my+Firefox+problem+a+result+of+malware?s=malware&as=s this support article] for help on this point. ''This is a very important step'', so please pay attention to it. If your problem is not due to viruses/malware, proceed;
#disable all software running in the background that you don't want to have running in the background (in Windows operating systems, this is done by pressing WINDOWS+R in your keyboard, typing ''msconfig'' and pressing Enter; now, under the ''Startup'' tab, you can uncheck the software you don't want, and reboot your system for changes to take effect; if you're unsure of what software you want running, ask someone with more experience). If this doesn't fix your issues with Firefox, proceed;
#check if your firewall/antivirus/security suite is conflicting in any way with Firefox's normal behavior. Check for enabled functions/features that you don't want and/or may be causing problems with Firefox. You'll find that these features are most likely tied to Internet Security features, such as link scanners or URL checkers and the like. If you're not sure they are conflicting with Firefox, simply try to disable them temporarily to see whether or not that's true. If this doesn't solve the issues, proceed to the following number;
#check your operating system security options, mainly advanced options that are not configured by default. While it's very unlikely that this may be the cause of the problem, it's remotely possible. If this doesn't work, proceed to the following point;
#update your modem/router software. There have been some reports that some modem/router software may cause Firefox and other browsers to loose performance and/or stability. If updating doesn't fix your issue, try other versions of the software, if possible. If you need support with this, contact your modem/router manufacturer. If this doesn't help, proceed;
#if you are using a Windows operating system, clean up your OS registry using appropriate software. There have been reports that badly maintained Windows Registries may case problems with Firefox. If this doesn't help, see the following point;
#please try creating a new temporary Firefox profile ([http://support.mozilla.com/en-US/kb/Managing+profiles managing profiles]) and see if the issues persist. Please report the results, so we can help you further.

ITunes and iPhone 4 sync issues with Windows 7 64 bit

I am getting several errors with sync'ing iTunes to my iPhone on windows7 64bit. I reinstalled iTunes, I did a repair on iTunes, even tried a RESTORE on iPhone, but it gives me so many errors one after another after another.
1. Some of the items were NOT copied to iPhone "iPhone" because one ore more errors occured.
2. Attempting to copy to the disk "iPhone" failed. An internal device error occured.
3. The iPhone "iPhone" can NOT be synced. An unknown error occured (0xE8004006).
4. The iPhone "iPhone" can not be synced. The required file can not be found.
5. The iPhone "iPhone" can not be synced. A duplicate filename was specified.
6. The iPhone "iPhone" can not be synced. An internal device error occured.
These errors keep appearing one after the other.
I have fully uninstalled iTunes and ALL Apple programs from my PC, rebooted, disabled antivirus/firewall software, etc.
I have tried changing time zones.
I have created a new user account on same laptop and still have same issues with iTunes.
Restore fails with error "Unable to read file or file is corrupt".
Yet iTunes works fine on a 32bit operating system of Windows 7.
The problem is that I upgraded my laptop and the new laptop is Win7 64bit. I have ALL the newest drivers, and I checked to ensure it was not a BIOS or CHIPSET driver causing issues. All windows updates are up to date and current.
I have been trying for over a week with every piece of trouble shooting I can find to make this work.
Any help or further information would be VERY GREATLY APPRECIATED.
Thanks in Advance

I too am having the exact same issues on the same laptop! I spent an hour last night with "supervisor" in tech support who didn't solve my problem but did close the ticket (210757099 for any Apple people that might read this). Thanks a lot Ben!
I have seven ipod/iphone/ipad devices so I am very familiar with how to sync. In the last few weeks, version 10.2 of iTunes (I'm up to 10.2.1.1) has gotten less and less reliable in successfully sync'ing to the devices. It started out with my 3GS, but my iPhone 4 was fine. Then I got an iPad2 and now NOTHING will sync properly. Every time I plug one in (or press the sync button) it wants to do a restore from the backup made the last time it sync'd. It does that, reboots the device and sync's.
I've gotten a ton of errors, here's a sample.
iBooks couldn't be installed on my iPhone unknown error 0xE800000C
Textie couldn't be installed on my iPhone, unknown error 0xE8000013
"failed required file not found" - This is one of my favorite error messages. It demonstrates how Apple is becoming like Microsoft. It is 100% accurate and totally useless. It would be helpful if it told me the NAME of the file that was not found...
unknown error 0xE8004006
"duplicate file found" - Again, in true Microsoft form, it didn't tell me the NAME of the file that was duplicated.
I tried everything discussed in the following thread but it did not work.
http://discussions.apple.com/thread.jspa?threadID=2401822
Stopping the enhanced USB controller didn't work. Mine is the Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller (version 9.1.1.1020).
A few days ago I got hundreds of errors in a sync. When it completed, a dialogbox came up asking if I wanted to send this crash report to Apple, I said yes. So, crash reports are now automatically being sent. You can see evidence of this in the %appdata%\Apple Computer\Logs directory.
This section of the log looked interesting because it says it couldn't connect to USB mux port 32498
[4404 @ Tue Mar 22 09:05:05 2011] [(unknown facility) iTunes.exe] AMDServiceConnectionReceiveMessage (thread 4232): Could not receive size of message: 0 No error
[4404 @ Tue Mar 22 09:05:05 2011] [(unknown facility) iTunes.exe] readthread (thread 4232): Could not receive message: 0xe8000001
[4404 @ Tue Mar 22 09:05:05 2011] [(unknown facility) iTunes.exe] AMDServiceConnectionSendMessage (thread 2504): Could not send message size: No error
[4404 @ Tue Mar 22 09:05:05 2011] [(unknown facility) iTunes.exe] connect_toport (thread 5700): Could not connect to USB mux port 32498 for device 3: Input/output error
[4404 @ Tue Mar 22 09:05:05 2011] [(unknown facility) iTunes.exe] MobileDeviceConnectlocked (thread 5700): Could not connect to lockdown port on device
Just grasping at straws here....

Are there solutions to Compatibility Issues with Thunderbird, Windows 8.1 and Anti-Virus Software, e.g., MacAfee?

Since I upgraded to Windows 8.1, Thunderbird freezes up and goes into "Not Responding" mode repeatedly every few minutes. My research indicates that it is a problem with compatibility with antivirus software, which obviously is needed with an e-mail program. How can this problem be solved, or is there an antivirus program that works seamlessly with Thunderbird and Windows 8.1?

Personally I use ESET NOD32. It is not cheap, but it is unobtrusive and appears to get the job done. Originally I was drawn there for their server protection, but since I no longer have windows servers that need is gone, but I see no reason to change.
Previously over the years I have used;
* Norton (Found it just to much embedded into the operating system. Something went wrong with it and Windows would not boot.
* Microsoft Security Essentials. Any application using large data files was unworkably slow. That included Thunderbird.
* AVG It was just clunky and I did not like it.
But the big issue these days is the products are not just anti virus, they are suites including firewalls, password managers/vaults and often spam and scam tools. It is usually these later tools that cause the most issues with the firewalls blocking anything but known versions of known software and spam tools that mess up because it has not had enough testing.
Basically your on your own in selecting a product5. I can not recommend one. But I seriously question the need for mail scanning. Especially after that remarkable admission by Symantec regarding Norton's not scanning mail.
Thunderbird does not run any scripts in mail, nor does it do anything with attachments before you open them and then it decodes them and places them in the temp folder where any good anti virus will scan them.
Personally I suggest anti virus rather than security suite software. Especially so if you use Chrome or Firefox browsers and they both use Google lists of known malware and phishing site to block inadvertent visits.
Windows has a firewall, your modem (over 90%) has one as well, those firewalls block ports, protocols and route traffic. Do you also need one that blocks programs?
Mozilla products have a password manager, do you need another? And so the list goes on.

Having issues with Flash in Opera

I have been having issues getting videos to work in my browser. I use Opera and it will not load anything Flash related. It gives me an error telling me to install the latest version of flash despite the fact that i have the latest version. If i load IE it loads videos with no issues. I have tried searching to find an answer to this issue with no succes. Seems like it may be a problem with Opera but i cant find anything related. I run AVG antivirus and the scan is clean. I also ran Malwarebytes which came up clean as well so i dont believe it to be a virus or anything of the sort. Any help would be appreciated.

Download flash plugin for Opera:
http://www.adobe.com/go/full_flashplayer_win

Weird graphics and other issues with internet explorer in all versions.

One of our laptops has an issue with their Internet Explorer. First, whenever the user logs on and starts internet explorer and navigates to any website, the website loads for a bit but then immediately displays a "Page cannot be displayed" error.
Every single time. If we try browsing again/refreshing the page it loads fine. But during regular browsing, we might get that page again.
Another issue that happens is sometimes the graphics logos won't load properly. See screenshot:
http://i.imgur.com/0usOPpu.jpg
And this happens a lot. If this won't happen, the websites will only load with half its formatting missing.
Now we have:
-Thoroughly checked computer for viruses. Several full scans have been done with MalwareBytes with no issues found. Microsoft Security Essentials has been installed, full scan done, no viruses/spyware/adware found.
-We have tried upgrading to IE11. Same issue. Downgraded to IE10. Same issue. Downgraded to IE9, same issue yet again. IE was Reset each time.
We checked if it could be a network issue, but none of the other computers connected to the same switch has issue like that.
Any suggestions/ideas to try?

Hi,
I suggest you temporary disable antivirus and firewall, then check the result.
You may try the steps from the links below to check the issue:
"Internet Explorer cannot display the webpage" error
http://support.microsoft.com/kb/956196/en-us
Internet Explorer "Page Cannot be Displayed" error due to Bad Proxy Server Timeout
http://support.microsoft.com/kb/2551554
You may also refer to the computer or device manufacturer website and try installing the latest version of chipset, graphics card and video card drivers and check.
Hope it helps.
Regards,
Blair Deng
Blair Deng
TechNet Community Support

Installation issue with Scanjet G4050 with Windows 8.1 64 bit

I have recently replaced aa old PC with an HP Envy 23, operating system windows 8.1, 64bit. I am now trying to install my Scanjet G4050. Having downloaded the software HP Scanjet G4050 Photo Scanner Full Feature Software and Driver I am now trying to run it. Two hours after starting the install it is still at 'checking system' and has not progressed. This is the second attempt, having tried last night and had to stop after an hour with it still 'checking system'. I have (temporarily) switched off antivirus/firewalls in case they were an issue. I had no issues with this installation in the past on Vista.
Any ideas what to try next?

@barkerlee
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

ISe with NAC agent pop up and Posture waiting

Hi,
I have ISE running ver 1.1.1.268. We limited access certain services before authuenticate with ACL-DEFAULT(given below) as per the Trustsec desgin guide.
Now the issue is that when you have ACL-DEFAULT on the port NAC agent doest not pop-up and doest not start the posture part and saying waiting for Posture validation. When the ACL-DEFAULT removed from the access port NAC agent popup and do the posture validation.
However we do not want user to get access to network before the authorization and that is the reason we use the ACL-DEFAULT.
Please can someone advise me how to achieve the above both task. Why the NAC agent does not popup and do the posture when ACL-DEFAULT there in the switch.
Here is what I have configured on ACL-DEFAULT.
ip access-list extended ACL-DEFAULT
remark DHCP
permit udp any eq bootpc any eq bootps
remark DNS
permit udp any any eq domain
permit tcp any any eq domain
permit udp any any eq 389
permit tcp any any eq 135
permit tcp any any eq 445
permit udp any any eq 445
permit tcp any any range 135 139
permit tcp any any eq 389
permit tcp any any eq 3268
permit icmp any any
remark PXE / TFTP
permit udp any any eq tftp
permit tcp any host 172.xx.xx.xx eq 8443 (ISE-Pri)
permit tcp any host 172.xx.xx.xx eq 8443 (ISE-Sec)
remark Drop all the rest
deny ip any any log
Appreciate if someone can give a solid resolution and explanation to this.

Hi Saurav,
We have already allowed those ports with another acl (ACL-POSTURE-REDIRECT). Our issue is not with the web nac agent.
The issue is with NAC agent installed on corperate PCs connecting via wired port. With the ACL-DEFAULT it does not pop-up and does not do the posturing, however once we removed the ACL-DEFAULT from the access port, everything works fine.
Since we do not want any user to access unwanted services before authorization we add this ACL on the access-port and as per the trustsec desgin this has to be there if you want to have ISE with closed mode.
thanks

Issues with video/audio playback and Source window

I have some video that I am trying to import to get into my sequence. Anytime I open the video into my source window (or drag it to the timeline), the audio goes crazy. It starts skipping around and jumbling itself. When I open the video file in Quicktime on my computer, it opens and plays fine. Also, I don't know if it is unrelated, but sometimes when I open a video in my Source window, there is no audio. I can drag it to the Sequence and double click on it to bring the Sequence video into the Source window and it plays fine.
The video that I am having issues with is a .mov filmed from an iPad (not sure which iPad model). It is filmed in Portrait mode, not sure if that matters. Please let me know what other information might be needed to troubleshoot this issue.
Thanks!

Ooh. Sorry about that.
- I am using Adobe Premiere Pro CS6 v.6.0.3
- I'm sure I have the latest update. I'm using Creative Cloud, and the Adobe Application Update Manager says everything is up to date.
- Operating System is Windows 7 Professional (Service Pack 1)
- Source footage is a .mov filmed in portrait mode (I didn't record it.. Haha) on an iPad, not sure the model.
- I am getting no error messages.
- I was just dragging the video file from the Media Browser to the Source window. Nothing special.
- This is working on all of the other clips filmed from the same iPad at same resolution, etc. Also, this particular video plays perfectly in Quicktime. It's just when I try to play it in Premiere Pro.
- Other software that is currently running is standard stuff: antivirus, Outlook, Gtalk, Dropbox. Nothing that uses audio.
- I have installed K-Lite Codec pack when I got the computer.
- I have a Dell Preision T7600, Dual Xeon Quad-core processors (2.00GHz), 16 GBs of ram, Nvidia Quadro 4000 (2GB), and running off of a 256GB SSD.
- I am using the Mercury Playback Engine GPU Acceleration.
- The issue is happening on playback, both in the Source window and the Program window when I drag the video to the Sequence. It plays fine in Quicktime.

Issue with Power management MSI Gforce GTX 770

Hello,
I contact you since I have bought one month ago a GForce GTX 770
I do not have the serial Number but could havez a look at it quickly if needed
I have since the beginning recurrent issues with the graphic cards and require support.
System Windows 7 64 bits
Last official Pilots up to date 335.23
I also tryed the provided drivers 331.21 (9.18.13.3182 more precisely)
Issue
When the graphic cards is reauired high demands (in case of high GPU demand for games) the nvidia driver is crashing (nvlddmkm.sys). Sometimes windows recovers, sometimes not, the system is fully dead and only windows restore function could help restarting the system and restore stable driver set.
Quote
Nom du journal :System
Source : nvlddmkm
Date : 17[SLASH]05[SLASH]2014 14:50:50
ID de l’événement :14
Catégorie de la tâche :Aucun
Niveau : Erreur
Mots clés : Classique
Utilisateur : N[SLASH]A
Ordinateur : Fabien-PC
Description :
La description de l’ID d’événement 14 dans la source nvlddmkm est introuvable. Le composant qui a déclenché cet événement n’est pas installé sur l’ordinateur local ou l’installation est endommagée. Vous pouvez installer ou réparer le composant sur l’ordinateur local.
Si l’événement provient d’un autre ordinateur, les informations d’affichage doivent être enregistrées avec l’événement.
Les informations suivantes étaient incluses avec l’événement :
[BSLASH]Device[BSLASH]Video7
CMDre 00000000 00000474 ff1fe205 00000007 00000000
XML de l’événement :
[XMLIN]Event xmlns="..."[XMLOUT]
[XMLIN]System[XMLOUT]
[XMLIN]Provider Name="nvlddmkm" [SLASH][XMLOUT]
[XMLIN]EventID Qualifiers="49322"[XMLOUT]14[XMLIN][SLASH]EventID[XMLOUT]
[XMLIN]Level[XMLOUT]2[XMLIN][SLASH]Level[XMLOUT]
[XMLIN]Task[XMLOUT]0[XMLIN][SLASH]Task[XMLOUT]
[XMLIN]Keywords[XMLOUT]0x80000000000000[XMLIN][SLASH]Keywords[XMLOUT]
[XMLIN]TimeCreated SystemTime="2014-05-17T12:50:50.254312800Z" [SLASH][XMLOUT]
[XMLIN]EventRecordID[XMLOUT]3277[XMLIN][SLASH]EventRecordID[XMLOUT]
[XMLIN]Channel[XMLOUT]System[XMLIN][SLASH]Channel[XMLOUT]
[XMLIN]Computer[XMLOUT]Fabien-PC[XMLIN][SLASH]Computer[XMLOUT]
[XMLIN]Security [SLASH][XMLOUT]
[XMLIN][SLASH]System[XMLOUT]
[XMLIN]EventData[XMLOUT]
[XMLIN]Data[XMLOUT][BSLASH]Device[BSLASH]Video7[XMLIN][SLASH]Data[XMLOUT]
[XMLIN]Data[XMLOUT]CMDre 00000000 00000474 ff1fe205 00000007 00000000[XMLIN][SLASH]Data[XMLOUT]
[XMLIN]Binary[XMLOUT]0000000002003000000000000E00AAC00000000 000000000000000000000000000000000000000 00[XMLIN][SLASH]Binary[XMLOUT]
[XMLIN][SLASH]EventData[XMLOUT]
[XMLIN][SLASH]Event[XMLOUT]
Sorry for the replacements of XML and slashes stuff but it can t validate and can't validate either the code tag...
Result
Impossible to play games such as Diablo 3 Reaper of Souls without having a crash every 5-15 min...
Impossible to run 3Dmark tests until the end. It somehow crashes sooner or later.
In low charge the driver never crash.
Tests I did
Based on this new computer (everything is new into it)
- Power supply seems to be the cause, thus i tested a more powerful one (520w to 700w) same result
- i changed the card of PCI express plug on the mother board which did not do anything
- I reinstalled fully win 7 and did the minimum installs such as antivirus and graphic drivers from nvidia. same result
- I updated Power supply windows settings to high performance in order to disable auto adaptative voltage from the system. same result
- I updated as well power supply nvidia option to best performances which did not solved the issue as well.
Tests I did not do, since they are intrusive
Update the Bios ? did not know if you have a more recent one
My bios version is NV282MS.3A0
Downclock the graphic card
I will soon extract the card to put it in another computer to validate that this the card[SLASH]pilot that is having issue:
What should I do to have a clear evidence of the issue which could be either the card itself, of the bios which does not manage properly the power consumption ?? How can I send you useful logs ? Is there is a diagnostic tool to provide you with better data to dig in ?
I am stucked and unable to use properly this nez configuration ...
Thanks in advance for your help
best regards
Fabien

Okay, some more hints to graphic Card issue ...
- Tested qnd Confirmed with another Games GTA4 Same Crash
- Board Bios already up to date.
- GTX770 has been put into an old computer, and the new one got a HD5850
Comparison of confs (changes in bold)
New Computer
Board: MSI B85-G43 Gaming
Bios: Version 1.0
VGA: Radeon HD5850
PSU: Antec 520W
Intel Core i5 Quad 4570K (Haswell) 3.20GHz [C0] Family 6 Model 60 (3C) Stepping 3 Revision 17
MEM: Corsair Vengeance 2x4gb
HDD: 1To SSHD
COOLER: Corsair CWC-9060007-WW Water Cooler
OC: No
OS: Windows 7 x64 Ultimate V6.01 Build 7601 Service Pack 1
Old Coputer
VGA: MSI GeForce GTX 770 BIOS NV282MS.3A0 80.04.e6.00.1e
N770 TF 2GD5/OC sn 602-V282-41SC14-02009565
PSU: Cooler Master 700W Silent Pro
Intel Core 2 Duo @2Ghz
MEM: Corsair 4x1gb
HDD: 500Go
OC: No
OS: Windows 7 x86 Ultimate V6.1 Build 7600
Note that both GTX770 tests have been done with same provided MSI drivers
Result
1 Old Computer with GTX770
Crash reproduced after a full 3D Mark
My idea is that the computer itself is old and do not ask so much the GPU to work. Hard to reach the full power requirement. It has also a small 1280x1024 screen. But problem finally reproduced... so Issue lies in the Graphic Card
2 New computer with old Radeon
3D Mark fully launched multiple time without any crash
Another hint saying Graphic Card has issue.
Now a few questions :
- Does the NVidia Bios flash changes the guarantee on it ? I mean the CG is new, I do not want to lose the guarantee.
Thanks a lot for your time.
Best regards

Having issues with all net browsers eg. chrome, safari

Having issues with all my net browers eg. Chrome, Safari and FIrefox have been invaded by what appears to be a virus. It creates pop ups on random words on unrelated sites by colouring them blue or green and underlining them twice. It seems to be tagged Dropdown Coupons or something ......I am inundated with pics of Dr Oz and how to remove fat ........it is slowly taking over everything.
Anyone else had this bug....any idea how to get rid of it........have cleaned cookies. etc.......have tried uninstalling browsers and reinstalling to no avail........any help or advice would be great. I have no antivirus on my mac as have never needed any before
cheers in advance
Jo

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
Note: ''This will temporarily log you out of all sites you're logged in to.''
To clear cache and cookies do the following:
#Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
#Under "Time range to clear", select "Everything".
#Now, click the arrow next to Details to toggle the Details list active.
#From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else.
#Now click the ''Clear now'' button.
Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article.
Did this fix your problems? Please report back to us!

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