Any advice on actually getting customer service pl...

Hello,
On the last bill i had some call charges that i don't believe should be there.
I contacted BT, and as i live at work they couldn't tell me anything as it was under the bosses name even though my name is there too for this seperate line. I got the boss to phone BT to allow them to talk to me, and since then i have had no response and they are ignoring anything i send them, for 2 weeks now.
It's getting rather frustrating, i'm able to sign up for things and of course they'll take money regardless of who it's from, but they won't talk about the bill with me.
I have paid the bill so as not to cause any unpaid hassles.
Does anyone have any ideas?

LOL........Looks like no-one is going to talk to you here either!
There are only two courses of action I could suggest, really. The first one normally sorts out most issues straight away.
Phone BT Customer Services and demand to talk to a Supervisor or Manager with regards your account. Make sure your boss is available to confirm that you can discuss the account with you.
If this fails, make a complaint to Ofcom. Contact and complaints procedures can be found under the "Contact Ofcom" tab on their website at http://www.ofcom.org.uk/

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sfocean wrote:
Thanks for your reply. Yes, I agree that when a new phone is purchased, the contract date is renewed as well. However, I had just purchased new phones and one was defective- not my fault. After their failed attempts to get this phone to work, I finally received a working phone, as described in my post. It seems unconscionabl;e to me that they would do something like this. So-I'm on a "Family Plan" with 2 different contract dates? Doesn't make sense. Also, how can they institute a new contract without my ok?
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Any advice on actually getting customer service pl...

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