Anyconnect error

I have 2 users that are using a windows 7 and windows 8 machine and they connect using the anyconnect client version 3.1.05170. They are able to connect without any issues and access their environment but they are both receiving strange errors in their event log about every 30 minutes with this description:
"SOCKETTRANSPORT_ERROR_TRANSPORT_SHUTDOWN:The socket was shutdown by the operating system on a remote peer. callback"
I cannot seem to find any information on this error anywhere. They were previously on an earlier version of the anyconnect and were getting the same errors, we upgraded them hoping it would resolve the issue. This is on a 5515 code version 8.6.1(2). Any feedback would be much appreciated! Thanks

This is the configuration
group-policy GroupPolicy_VPN_TEST_ANY internal
group-policy GroupPolicy_VPN_TEST_ANY attributes
wins-server value 192.168.162.2
dns-server value 192.168.162.2
vpn-tunnel-protocol ikev1 ikev2 l2tp-ipsec ssl-client
group-lock value VPN_TEST_ANY
split-tunnel-policy tunnelspecified
split-tunnel-network-list value aumx-commuter-vpn_splitTunnelAcl
default-domain none
webvpn
anyconnect profiles value VPN_TEST_ANY_client_profile type user
tunnel-group VPN_TEST_ANY type remote-access
tunnel-group VPN_TEST_ANY general-attributes
address-pool vpnpool
default-group-policy GroupPolicy_VPN_TEST_ANY
tunnel-group VPN_TEST_ANY webvpn-attributes
group-alias VPN_TEST_ANY enable
tunnel-group VPN_TEST_ANY ipsec-attributes
ikev1 trust-point ASDM_TrustPoint1

Similar Messages

Lots of Anyconnect Error Message in Windows Event Log

Hi Community.
We have lots of Anyconnect Error Messages in the Windows Event Log. Following two examples.
Can anyone tell me why these errors appears and how do I fix them ? I already installed the newest Anyconnect on my machine.
Thanks in advance and Kind Regards Patrick
Example 1
<Provider Name="acvpnagent" />
<EventID Qualifiers="9216">2</EventID>
<Keywords>0x80000000000000</Keywords>
<EventRecordID>97564</EventRecordID>
<Channel>Cisco AnyConnect Secure Mobility Client</Channel>
- <EventData>
<Data>Function: CNetEnvironment::logProbeFailure File: .\NetEnvironment.cpp Line: 1432 Invoked Function: CHttpProbeAsync::SendProbe Return Code: -27066354 (0xFE63000E) Description: HTTP_PROBE_ASYNC_ERROR_CANNOT_CONNECT HTTP (host: 109.164.211.237)</Data>
</EventData>
Example 2
<Provider Name="acvpnagent" />
<EventID Qualifiers="9216">2</EventID>
<Keywords>0x80000000000000</Keywords>
<EventRecordID>97565</EventRecordID>
<Channel>Cisco AnyConnect Secure Mobility Client</Channel>
- <EventData>
<Data>Function: CNetEnvironment::TestAccessToSG File: .\NetEnvironment.cpp Line: 1385 Invoked Function: CNetEnvironment::analyzeHttpResponse Return Code: -28966899 (0xFE46000D) Description: NETENVIRONMENT_ERROR_PROBE_INCOMPLETE:Network Probe could not contact target</Data>
</EventData>

HI and welcome to Discussions,
in my personal opinion there is not much for you to worry about.
The 'Windows Tool for the elimination of malware' is nothing you miss as long as you have a decent Anti-Virus Software running.
The update for the IE 7 might be missing an installed IE 7, which can do by downloading it yourself from Microsofts webpage.
If you don't use the IE but something like Firefox or Opera or Safari, than don't bother with these update.
Stefan

AnyConnect error " User not authorized for AnyConnect Client access, contact your administrator"

Hi everyone,
it's probably just me but I have tried real hard to get a simple AnyConnect setup working in a lab environment on my ASA 5505 at home, without luck. When I connect with the AnyConnect client I get the error message "User not authorized for AnyConnect Client access, contact your administrator". I have searched for this error and tried some of the few solutions out there, but to no avail. I also updated the ASA from 8.4.4(1) to 9.1(1) and ASDM from 6.4(9) to 7.1(1) but still the same problem. The setup of the ASA is straight forward, directly connected to the Internet with a 10.0.1.0 / 24 subnet on the inside and an address pool of 10.0.2.0 / 24 to assign to the VPN clients. Please note that due to ISP restrictions, I'm using port 44455 instead of 443. I had AnyConnect working with the SSL portal, but IKEv2 IPsec is giving me a headache. I have stripped down certificate authentication which I had running before just to eliminate this as a potential cause of the issue. When running debugging, I do not get any error messages - the handshake completes successfully and the local authentication works fine as well.
Please find the current config and debugging output below. I appreciate any pointers as to what might be wrong here.
: Saved
ASA Version 9.1(1)
hostname ASA
domain-name ingo.local
enable password ... encrypted
xlate per-session deny tcp any4 any4
xlate per-session deny tcp any4 any6
xlate per-session deny tcp any6 any4
xlate per-session deny tcp any6 any6
xlate per-session deny udp any4 any4 eq domain
xlate per-session deny udp any4 any6 eq domain
xlate per-session deny udp any6 any4 eq domain
xlate per-session deny udp any6 any6 eq domain
passwd ... encrypted
names
name 10.0.1.0 LAN-10-0-1-x
dns-guard
ip local pool VPNPool 10.0.2.1-10.0.2.10 mask 255.255.255.0
interface Ethernet0/0
switchport access vlan 2
interface Ethernet0/1
interface Ethernet0/2
interface Ethernet0/3
interface Ethernet0/4
interface Ethernet0/5
interface Ethernet0/6
interface Ethernet0/7
interface Vlan1
nameif Internal
security-level 100
ip address 10.0.1.254 255.255.255.0
interface Vlan2
nameif External
security-level 0
ip address dhcp setroute
regex BlockFacebook "facebook.com"
banner login This is a monitored system. Unauthorized access is prohibited.
boot system disk0:/asa911-k8.bin
ftp mode passive
clock timezone PST -8
clock summer-time PDT recurring
dns domain-lookup Internal
dns domain-lookup External
dns server-group DefaultDNS
name-server 10.0.1.11
name-server 75.153.176.1
name-server 75.153.176.9
domain-name ingo.local
object network obj_any
subnet 0.0.0.0 0.0.0.0
object network LAN-10-0-1-x
subnet 10.0.1.0 255.255.255.0
object network Company-IP1
host xxx.xxx.xxx.xxx
object network Company-IP2
host xxx.xxx.xxx.xxx
object network HYPER-V-DUAL-IP
range 10.0.1.1 10.0.1.2
object network LAN-10-0-1-X
access-list 100 extended permit tcp any4 object HYPER-V-DUAL-IP eq 3389 inactive
access-list 100 extended permit tcp object Company-IP1 object HYPER-V-DUAL-IP eq 3389
access-list 100 extended permit tcp object Company-IP2 object HYPER-V-DUAL-IP eq 3389
tcp-map Normalizer
check-retransmission
checksum-verification
no pager
logging enable
logging timestamp
logging list Threats message 106023
logging list Threats message 106100
logging list Threats message 106015
logging list Threats message 106021
logging list Threats message 401004
logging buffered errors
logging trap Threats
logging asdm debugging
logging device-id hostname
logging host Internal 10.0.1.11 format emblem
logging ftp-bufferwrap
logging ftp-server 10.0.1.11 / asa *****
logging permit-hostdown
mtu Internal 1500
mtu External 1500
ip verify reverse-path interface Internal
ip verify reverse-path interface External
icmp unreachable rate-limit 1 burst-size 1
icmp deny any echo External
asdm image disk0:/asdm-711.bin
no asdm history enable
arp timeout 14400
no arp permit-nonconnected
object network obj_any
nat (Internal,External) dynamic interface
object network LAN-10-0-1-x
nat (Internal,External) dynamic interface
object network HYPER-V-DUAL-IP
nat (Internal,External) static interface service tcp 3389 3389
access-group 100 in interface External
timeout xlate 3:00:00
timeout pat-xlate 0:00:30
timeout conn 1:00:00 half-closed 0:10:00 udp 0:02:00 icmp 0:00:02
timeout sunrpc 0:10:00 h323 0:05:00 h225 1:00:00 mgcp 0:05:00 mgcp-pat 0:05:00
timeout sip 0:30:00 sip_media 0:02:00 sip-invite 0:03:00 sip-disconnect 0:02:00
timeout sip-provisional-media 0:02:00 uauth 0:05:00 absolute
timeout tcp-proxy-reassembly 0:01:00
timeout floating-conn 0:00:00
dynamic-access-policy-record DfltAccessPolicy
aaa-server radius protocol radius
aaa-server radius (Internal) host 10.0.1.11
key *****
radius-common-pw *****
user-identity default-domain LOCAL
aaa authentication ssh console radius LOCAL
http server enable
http LAN-10-0-1-x 255.255.255.0 Internal
no snmp-server location
no snmp-server contact
snmp-server enable traps snmp authentication linkup linkdown coldstart
crypto ipsec ikev2 ipsec-proposal DES
protocol esp encryption des
protocol esp integrity sha-1 md5
crypto ipsec ikev2 ipsec-proposal 3DES
protocol esp encryption 3des
protocol esp integrity sha-1 md5
crypto ipsec ikev2 ipsec-proposal AES
protocol esp encryption aes
protocol esp integrity sha-1 md5
crypto ipsec ikev2 ipsec-proposal AES192
protocol esp encryption aes-192
protocol esp integrity sha-1 md5
crypto ipsec ikev2 ipsec-proposal AES256
protocol esp encryption aes-256
protocol esp integrity sha-1 md5
crypto ipsec security-association pmtu-aging infinite
crypto dynamic-map SYSTEM_DEFAULT_CRYPTO_MAP 65535 set ikev2 ipsec-proposal AES256 AES192 AES 3DES DES
crypto map External_map 65535 ipsec-isakmp dynamic SYSTEM_DEFAULT_CRYPTO_MAP
crypto map External_map interface External
crypto ca trustpoint srv01_trustpoint
enrollment terminal
crl configure
crypto ca trustpoint asa_cert_trustpoint
keypair asa_cert_trustpoint
crl configure
crypto ca trustpoint LOCAL-CA-SERVER
keypair LOCAL-CA-SERVER
crl configure
crypto ca trustpool policy
crypto ca server
cdp-url http://.../+CSCOCA+/asa_ca.crl:44435
issuer-name CN=...
database path disk0:/LOCAL_CA_SERVER/
smtp from-address ...
publish-crl External 44436
crypto ca certificate chain srv01_trustpoint
certificate <output omitted>
quit
crypto ca certificate chain asa_cert_trustpoint
certificate <output omitted>
quit
crypto ca certificate chain LOCAL-CA-SERVER
certificate <output omitted>
quit
crypto ikev2 policy 1
encryption aes-256
integrity sha
group 5 2
prf sha
lifetime seconds 86400
crypto ikev2 policy 10
encryption aes-192
integrity sha
group 5 2
prf sha
lifetime seconds 86400
crypto ikev2 policy 20
encryption aes
integrity sha
group 5 2
prf sha
lifetime seconds 86400
crypto ikev2 policy 30
encryption 3des
integrity sha
group 5 2
prf sha
lifetime seconds 86400
crypto ikev2 policy 40
encryption des
integrity sha
group 5 2
prf sha
lifetime seconds 86400
crypto ikev2 enable External client-services port 44455
crypto ikev2 remote-access trustpoint asa_cert_trustpoint
telnet timeout 5
ssh LAN-10-0-1-x 255.255.255.0 Internal
ssh xxx.xxx.xxx.xxx 255.255.255.255 External
ssh xxx.xxx.xxx.xxx 255.255.255.255 External
ssh timeout 5
ssh version 2
console timeout 0
no vpn-addr-assign aaa
no ipv6-vpn-addr-assign aaa
no ipv6-vpn-addr-assign local
dhcpd dns 75.153.176.9 75.153.176.1
dhcpd domain ingo.local
dhcpd option 3 ip 10.0.1.254
dhcpd address 10.0.1.50-10.0.1.81 Internal
dhcpd enable Internal
threat-detection basic-threat
threat-detection scanning-threat shun except ip-address LAN-10-0-1-x 255.255.255.0
threat-detection statistics access-list
threat-detection statistics tcp-intercept rate-interval 30 burst-rate 400 average-rate 200
dynamic-filter use-database
dynamic-filter enable interface Internal
dynamic-filter enable interface External
dynamic-filter drop blacklist interface Internal
dynamic-filter drop blacklist interface External
ntp server 128.233.3.101 source External
ntp server 128.233.3.100 source External prefer
ntp server 204.152.184.72 source External
ntp server 192.6.38.127 source External
ssl encryption aes256-sha1 aes128-sha1 3des-sha1
ssl trust-point asa_cert_trustpoint External
webvpn
port 44433
enable External
dtls port 44433
anyconnect image disk0:/anyconnect-win-3.1.02026-k9.pkg 1
anyconnect profiles profile1 disk0:/profile1.xml
anyconnect enable
smart-tunnel list SmartTunnelList1 mstsc mstsc.exe platform windows
smart-tunnel list SmartTunnelList1 putty putty.exe platform windows
group-policy DfltGrpPolicy attributes
vpn-tunnel-protocol ikev1 ikev2 l2tp-ipsec ssl-client ssl-clientless
webvpn
anyconnect profiles value profile1 type user
username write.ingo password ... encrypted
username ingo password ... encrypted privilege 15
username tom.tucker password ... encrypted
class-map TCP
match port tcp range 1 65535
class-map type regex match-any BlockFacebook
match regex BlockFacebook
class-map type inspect http match-all BlockDomains
match request header host regex class BlockFacebook
class-map inspection_default
match default-inspection-traffic
policy-map type inspect dns preset_dns_map
parameters
message-length maximum client auto
message-length maximum 1500
id-randomization
policy-map TCP
class TCP
set connection conn-max 1000 embryonic-conn-max 1000 per-client-max 250 per-client-embryonic-max 250
set connection timeout dcd
set connection advanced-options Normalizer
set connection decrement-ttl
policy-map type inspect http HTTP
parameters
protocol-violation action drop-connection log
class BlockDomains
policy-map global_policy
class inspection_default
inspect ftp
inspect h323 h225
inspect h323 ras
inspect rsh
inspect rtsp
inspect esmtp
inspect sqlnet
inspect skinny
inspect sunrpc
inspect xdmcp
inspect sip
inspect netbios
inspect tftp
inspect ip-options
inspect dns preset_dns_map dynamic-filter-snoop
inspect http HTTP
service-policy global_policy global
service-policy TCP interface External
smtp-server 199.185.220.249
privilege cmd level 3 mode exec command perfmon
privilege cmd level 3 mode exec command ping
privilege cmd level 3 mode exec command who
privilege cmd level 3 mode exec command logging
privilege cmd level 3 mode exec command failover
privilege cmd level 3 mode exec command vpn-sessiondb
privilege cmd level 3 mode exec command packet-tracer
privilege show level 5 mode exec command import
privilege show level 5 mode exec command running-config
privilege show level 3 mode exec command reload
privilege show level 3 mode exec command mode
privilege show level 3 mode exec command firewall
privilege show level 3 mode exec command asp
privilege show level 3 mode exec command cpu
privilege show level 3 mode exec command interface
privilege show level 3 mode exec command clock
privilege show level 3 mode exec command dns-hosts
privilege show level 3 mode exec command access-list
privilege show level 3 mode exec command logging
privilege show level 3 mode exec command vlan
privilege show level 3 mode exec command ip
privilege show level 3 mode exec command failover
privilege show level 3 mode exec command asdm
privilege show level 3 mode exec command arp
privilege show level 3 mode exec command ipv6
privilege show level 3 mode exec command route
privilege show level 3 mode exec command ospf
privilege show level 3 mode exec command aaa-server
privilege show level 3 mode exec command aaa
privilege show level 3 mode exec command eigrp
privilege show level 3 mode exec command crypto
privilege show level 3 mode exec command ssh
privilege show level 3 mode exec command vpn-sessiondb
privilege show level 3 mode exec command vpnclient
privilege show level 3 mode exec command vpn
privilege show level 3 mode exec command dhcpd
privilege show level 3 mode exec command blocks
privilege show level 3 mode exec command wccp
privilege show level 3 mode exec command dynamic-filter
privilege show level 3 mode exec command webvpn
privilege show level 3 mode exec command service-policy
privilege show level 3 mode exec command module
privilege show level 3 mode exec command uauth
privilege show level 3 mode exec command compression
privilege show level 3 mode configure command interface
privilege show level 3 mode configure command clock
privilege show level 3 mode configure command access-list
privilege show level 3 mode configure command logging
privilege show level 3 mode configure command ip
privilege show level 3 mode configure command failover
privilege show level 5 mode configure command asdm
privilege show level 3 mode configure command arp
privilege show level 3 mode configure command route
privilege show level 3 mode configure command aaa-server
privilege show level 3 mode configure command aaa
privilege show level 3 mode configure command crypto
privilege show level 3 mode configure command ssh
privilege show level 3 mode configure command dhcpd
privilege show level 5 mode configure command privilege
privilege clear level 3 mode exec command dns-hosts
privilege clear level 3 mode exec command logging
privilege clear level 3 mode exec command arp
privilege clear level 3 mode exec command aaa-server
privilege clear level 3 mode exec command crypto
privilege clear level 3 mode exec command dynamic-filter
privilege cmd level 3 mode configure command failover
privilege clear level 3 mode configure command logging
privilege clear level 3 mode configure command arp
privilege clear level 3 mode configure command crypto
privilege clear level 3 mode configure command aaa-server
prompt hostname context
no call-home reporting anonymous
call-home
profile CiscoTAC-1
no active
destination address http https://tools.cisco.com/its/service/oddce/services/DDCEService
destination address email [email protected]
destination transport-method http
subscribe-to-alert-group diagnostic
subscribe-to-alert-group environment
subscribe-to-alert-group inventory periodic monthly
subscribe-to-alert-group configuration periodic monthly
subscribe-to-alert-group telemetry periodic daily
Cryptochecksum:41a021a28f73c647a2f550ba932bed1a
: end
Many thanks,
Ingo

Hi Jose,
here is what I got now:
ASA(config)# sh run | begin tunnel-group
tunnel-group DefaultWEBVPNGroup general-attributes
address-pool VPNPool
authorization-required
and DAP debugging still the same:
ASA(config)# DAP_TRACE: DAP_open: CDC45080
DAP_TRACE: Username: tom.tucker, aaa.cisco.grouppolicy = DfltGrpPolicy
DAP_TRACE: Username: tom.tucker, aaa.cisco.username = tom.tucker
DAP_TRACE: Username: tom.tucker, aaa.cisco.username1 = tom.tucker
DAP_TRACE: Username: tom.tucker, aaa.cisco.username2 =
DAP_TRACE: Username: tom.tucker, aaa.cisco.tunnelgroup = DefaultWEBVPNGroup
DAP_TRACE: Username: tom.tucker, DAP_add_SCEP: scep required = [FALSE]
DAP_TRACE: Username: tom.tucker, DAP_add_AC:
endpoint.anyconnect.clientversion="3.1.02026";
endpoint.anyconnect.platform="win";
DAP_TRACE: Username: tom.tucker, dap_aggregate_attr: rec_count = 1
DAP_TRACE: Username: tom.tucker, Selected DAPs: DfltAccessPolicy
DAP_TRACE: Username: tom.tucker, DAP_close: CDC45080
Unfortunately, it still doesn't work. Hmmm.. maybe a wipe of the config and starting from scratch can help?
Thanks,
Ingo

AnyConnect Secure Mobility Client v3.1.04066 "The VPN client driver encountered an error"

Hello, I am a software engineer and have been trying to connect to my client's VPN using the AnyConnect Secure Mobility Client (version 3.1.04066) and keep receiving the error "The VPN client driver encountered an error. Please try again or restart your system."
I am on a Windows 7 system with an intel i7-2670QM cpu. My computer model is an HP Pavilion dv7.
I have tried uninstalling the software, re-installing it. I've tried restarting my system multiple times through the process. I've checked the registry and made sure the name was setup correctly. I have checked and made sure that the correct services are not enabled. I have also tried what was suggested on the support page and checked the integrity of catroot2 as well as renaming it and regenerating the folder. None of these have been able to fix my problem.
For information, this is the message history when I try to connect:
[12/8/2014 8:55:49 AM] Ready to connect.
[12/8/2014 9:27:19 AM] Contacting vpn.[hostaddressremoved].com.
[12/8/2014 9:27:22 AM] Please enter your username and password.
[12/8/2014 9:27:29 AM] User credentials entered.
[12/8/2014 9:27:30 AM] Please respond to banner.
[12/8/2014 9:27:31 AM] User accepted banner.
[12/8/2014 9:27:31 AM] Establishing VPN session...
[12/8/2014 9:27:32 AM] Checking for profile updates...
[12/8/2014 9:27:32 AM] Checking for product updates...
[12/8/2014 9:27:32 AM] Checking for customization updates...
[12/8/2014 9:27:32 AM] Performing any required updates...
[12/8/2014 9:27:32 AM] Establishing VPN session...
[12/8/2014 9:27:32 AM] Establishing VPN - Initiating connection...
[12/8/2014 9:27:33 AM] Establishing VPN - Examining system...
[12/8/2014 9:27:33 AM] Establishing VPN - Activating VPN adapter...
[12/8/2014 9:27:33 AM] Establishing VPN - Attempting to repair VPN adapter...
[12/8/2014 9:27:33 AM] Disconnect in progress, please wait...
[12/8/2014 9:28:22 AM] Connection attempt has failed.
[12/8/2014 9:28:24 AM] Ready to connect.
I have tried every kind of search I can think of to find any other solutions to try, and I cannot find anything else. Does anyone have any other recommendations of what to try in order to be able to connect to my client?
-TheJayDude

Yes, I am sorry to say that several people have seen the same issue. It seems like the issue is specific to Yosemite and Anyconnect. My very technical staff and I have tried many things. The default route is missing and the file /var/run/resolv.conf is also missing which means that both the route and DNS server are messed up. We re-added the default route manually which allows us to ping the servers and even access them via the IP address
Run the command below before starting the VPN to get the default route
netstat -nr | grep default
Then run the following to re-add the default route.
route add default xxx.xxx.xxx.xxx
BUT there is no way that I can find to fix the DNS entry.
We tried re-adding the DNS entries in the /var/run/resolv.conf and then restarting the DNS service
$ sudo launchctl unload -w /System/Library/LaunchDaemons/com.apple.discoveryd.plist
Password:
$ sudo launchctl load -w /System/Library/LaunchDaemons/com.apple.discoveryd.plist
BUT THIS DOES NOT WORK!
If anyone can help us solve the DNS issue, at least we have a work-around for our technical people until Cisco and/or Apple can resolve it.
Here is a link to the same issue at Cisco.
https://supportforums.cisco.com/discussion/12334071/cisco-anyconnect-secure-mobi lity-client-os-x-yosemite-vpn-not-working-if-mac

Error installing AnyConnect 3.1.02040 on Windows 7

I am experiencing an error during installation of AnyConnect on a Windows 7 platform. During installation progress appears as normal and seems seconds away from completion based on the progress bar, but then with no error message the prigress bar just rolls backwards and the installation process ends.
In the Windows Event Viewer I am able to find 2 errors that occurred:
The description for Event ID 2 from source acvpninstall cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Function: FileMoveFiles
File: ..\Common\Utility\NativeSysFileCopy.cpp
Line: 388
Invoked Function: ::FindFirstFile
Return Code: 3 (0x00000003)
Description: The system cannot find the path specified.
followed by:
The description for Event ID 2 from source acvpninstall cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Function: wWinMain
File: .\InstallHelper.cpp
Line: 250
Invoked Function: FileMoveFiles
Return Code: -33554423 (0xFE000009)
Description: GLOBAL_ERROR_UNEXPECTED
Can you advise me on how to resolve this problem?
This copy of AnyConnect was provided to me by my customer to be able to access their VPN and as far as I know will be the only version available to me.
Thanks!

Hi,
i've got the same problem on Win 7
The description for Event ID 2 from source acvpninstall cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Function: FileMoveFiles
File: ..\Common\Utility\NativeSysFileCopy.cpp
Line: 388
Invoked Function: ::FindFirstFile
Return Code: 3 (0x00000003)
Description: The system cannot find the path specified.
------------------------------------------------ THEN ---------------------------------------
The description for Event ID 2 from source acvpninstall cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Function: wWinMain
File: .\InstallHelper.cpp
Line: 354
Invoked Function: FileMoveFiles
Return Code: -33554423 (0xFE000009)
Description: GLOBAL_ERROR_UNEXPECTED
------------- THEN ----------------------------------
The description for Event ID 2 from source acvpninstall cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Function: FileMoveFiles
File: ..\Common\Utility\NativeSysFileCopy.cpp
Line: 388
Invoked Function: ::FindFirstFile
Return Code: 3 (0x00000003)
Description: The system cannot find the path specified.
----------------- THEN -------------------------------------------------------
The description for Event ID 2 from source acvpninstall cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Function: wWinMain
File: .\InstallHelper.cpp
Line: 354
Invoked Function: FileMoveFiles
Return Code: -33554423 (0xFE000009)
Description: GLOBAL_ERROR_UNEXPECTED
The description for Event ID 2 from source acvpninstall cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Function: FileMoveFiles
File: ..\Common\Utility\NativeSysFileCopy.cpp
Line: 388
Invoked Function: ::FindFirstFile
Return Code: 3 (0x00000003)
Description: The system cannot find the path specified.
--------------------------- THEN ---------------
The description for Event ID 2 from source acvpninstall cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Function: wWinMain
File: .\InstallHelper.cpp
Line: 354
Invoked Function: FileMoveFiles
Return Code: -33554423 (0xFE000009)
Description: GLOBAL_ERROR_UNEXPECTED
-------------- Finally ---------------------------
Product: Cisco AnyConnect Secure Mobility Client -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action VACon64_Install, location: C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\VACon64.exe, command: -install "C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\\vpnva64.inf" VPNVA
Any idea to solve this problem ???

Having error on AnyConnect Secure Mobility Client version 3.1.04072

Up to 2 weeks ago, I was using AnyConnect to connect to a client using their VPN cisco product.
And now when I tried to connect I get the following error. I was using AVG free antivirus 2015 and worked fine until 2 weeks ago.
Login denied.
Error498 - A/V Software disabled. Please enable your AntiVirus software and retry.
I was told by the client, their new Cisco Anyconnect did not support AVG any longer, I removed the software, although when I tried removing AVG from the control panel, it never really removed it, I ended up removing the folders from the drive, and entering the registry and removing all related names to AVG, and then installed the Norton 30 days trial, test it again and again had the same exact error.
2 days later I was told, the Norton trial does not work with Cisco Anyconnect, again removed that program and bought the full version of Norton Security, and now I still have the same issue.
Could anyone point me to what else to do? I will really appreciate any kind of help.
Regards, Carlos Jimenez. - [email protected]

anyone found the fix for this?

Failed to load preferences error on upgrade of Anyconnect to 3.0.3054 on my MAC OSX LION 10.7.1

Hi Folks,
Since the upgrade of Anyconnect to 3.0.3054 on my MAC OSX LION 10.7.1, i have been getting
failed to load preferences error. During the upgrade the vpn connection get established, but once
i disconnect and try to connect again its starts bombing on "failed to load preferences". For now
i keep uninstalling anyconnect and reinstall an older version which while autoupgrading to 3.0.3054
is able to connect for the first time. Its getting very painful. Any help from the support team will be
appreciated!

I had the same issue and it is due to corrupted preferences.xml file under /opt/cisco/vpn/profile directory. Easy way to fix is uninstall the client and remove the profile directory under /opt/cisco/vpn. Removing the profile directory requires a root access on MAC OS X.

Anyconnect log in error

Anyone seen this before?
The VPN client was unable to setup IP filtering. A VPN connection will not be
established.
We have a Vendor trying to connect with Windows 7 and they are getting this error. I found this from the Cisco site but was wondering if anyone else had some feedback. I can't find anything on it!
The VPN client was unable to setup IP filtering. A VPN connection will not be established.
Description    AnyConnect failed to apply the VPN configuration settings to its IP filtering subsystem. A VPN connection is not permitted because this failure could compromise both its security and data integrity. This error is unrecoverable.
Recommended User Response    Restart the computer or device. Restart the VPN connection. Run DART. (See Using DART to Gather Troubleshooting Information <http://www.cisco.com/en/US/docs/security/vpn_client/anyconnect/anyconnect30/administration/guide/ac12managemonitortbs.html#wp1058615> .) Report the error to your organization's technical support and include the DART bundle.
Recommended Administrator Response    Open a case with the Cisco Technical Assistance Center (TAC) and include the DART bundle.

Hello.
The error message you are receiving is an specific error message related to the "Base Filtering Engine" system service being disabled.
See info about BFE here:
http://maximumpcguides.com/windows-7/what-is-the-base-filtering-engine-bfe-service/
AnyConnect makes a best-effort attempt to enable and start this service upon the vpnagent service startup (not covered by logs).
Try to restart the vpnagent service and try to establish the VPNconnection.
Ensure that the "Base Filtering Engine" (BFE) system service is running if the same error ever resurfaces, which may happen if a user or some third-party app disables/stops that service while the vpnagent service is already running. (Again, AnyConnect only makes a one-time effort to enable the BFE service.)
We can also attempt to set the BFE service to automatic.
Checkout how to find the service:
Hope it helps!

AnyConnect Client v3.1 driver error on windows 7

Hello,
I used AnyConnect Client v3.0 on my windows 7 machine and worked well. But after automatic upgrade to v3.1 by the VPN server(ASA) and it does not work any more. It seems that VPN authentication is successful but activation of VPN adapter fails.
I see two error messages below:
The VPN client driver has encountered an error. Please restart your computer or device, then try again.
AnyConnect was not able to establish a connection to the specified secure gateway. Please try connecting again.
Message History:
[30/08/2013 6:03:14 PM] Ready to connect.
[30/08/2013 6:04:20 PM] Contacting vpn.example.com.
[30/08/2013 6:04:25 PM] User credentials entered.
[30/08/2013 6:04:26 PM] Establishing VPN session...
[30/08/2013 6:04:26 PM] Checking for profile updates...
[30/08/2013 6:04:26 PM] Checking for product updates...
[30/08/2013 6:04:26 PM] Checking for customization updates...
[30/08/2013 6:04:26 PM] Performing any required updates...
[30/08/2013 6:04:32 PM] Establishing VPN session...
[30/08/2013 6:04:32 PM] Establishing VPN - Initiating connection...
[30/08/2013 6:04:33 PM] Establishing VPN - Examining system...
[30/08/2013 6:04:33 PM] Establishing VPN - Activating VPN adapter...
[30/08/2013 6:05:13 PM] Establishing VPN - Repairing VPN adapter...
[30/08/2013 6:06:00 PM] Disconnect in progress, please wait...
[30/08/2013 6:11:53 PM] Connection attempt has failed.
[30/08/2013 6:11:54 PM] Ready to connect.
I already did most of suggestions below from google but still the issue has not been resolved.
- Rebooted the laptop
- Confirm ICS disabled
- Remove Anyconnect client from the laptop and reinstall
- http://www.lehigh.edu/~inlts/comp/docs/vpn/cisco-drvr.html
Cheers
Jeong

I am also facing the exact same issue. I even tried with the newer version. But it does not work. During connection, it asks for accepting the banner and the suddenly the cisco adapter driver gets uninstalled from device manager and cisco pops-up the error screen.
" the VPN client driver encountered an error. Please restart your computer or device and try again"
Please help.

AnyConnect client 3.1 installation error

Some of my VPN users are getting the following error on Windows 7 64 bit computer. I have uploaded the client to a website. The VPN users are supposed to download and install the client from the web-site. Then they enter the URL to connect to our VPN. This worked fine during the test and only some users are having issues. This seems like Windows issue. Any ideas? Did anyone experience this?
Error
“There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personal or package vendor”
Client- anyconnect-win-3.1.02026-web-deploy-k9.exe

I was able to resolve this issue.
This was the error in Windows events-
Event ID: 11722 Product:
Cisco AnyConnect Secure Mobility Client -- Error 1722.
There is a problem with this Windows Installer package.
A program run as part of the setup did not finish as expected.
Contact your support personnel or package vendor.
Action kdf_acsock64_Install, location:
C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\VACon64.exe, command: kdf -install "C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\\" acsock
ISSUE
Virus damaged the Windows Firewall and Firewall service wasn’t running. When AnyConnect tried to register itself with the Firewall, it failed as the Firewall was damaged.
RESOLUTION
We decided to reimage the computer rather than fixing the issue. Reason- the Virus might have caused other damages that we were not able to detect.

AnyConnect 3.1.01065 error - Failed to install AnyConnect VPN Profile because of file move error. A VPN connection cannot be established.

I've got a user running:
AnyConnect 3.1.01065
on
Windows 7 64bit.
Several weeks ago she started encountering the following error:
-after logging into Windows and launching the AnyConnect client, she enters her username and password and successfully authenticates.
-the connection is not established and she's presented with the following message: "Failed to install AnyConnect VPN Profile because of file move error. A VPN connection cannot be established."
After doing some troubleshooting, inlcuding uninstalling/reinstalling the anyconnect client, it seems the culprit is the following file:
C:\ProgramData\Cisco\Cisco AnyConnect Secure Mobility Client\Profile\<filename>.xml. When the problem occurs (which is not regularly, sometimes it occurs daily, sometimes just once a week) examining that file indicates it has no security or permissions set. Quitting the AnyConnect software, modifying the file so that the user has full control of it, then relaunching AnyConnect fixes the problem (until it happens again). Uninstalling, and making sure to move C:\ProgramData\Cisco to the trash, then reinstalling did not seem to help.
The closest match in these forums is the following thread, https://supportforums.cisco.com/message/3760446 - though no clear resolution was given.
Has anyone else encountered this, and been able to fix it?
Thanks much.

Just FYI, it seems at least in this case, purging all the previous system restore points seems to have resolved this issue...

VPN connection terminated, Smartcard Error - AnyConnect 3.1.03103

Hello,
we have upgradet our AnyConnect Client from V3.0.4235 to V3.1.03103. After the upgrade, I can me authenticate with RSA. After authentication, the AnyConnect will startup the connection but it failed with the error message "VPN connection terminated, Smartcard Error". We use the mashine certificate to encrypt the SSL-connection. We don't use smart cards. When I disable the smartcard reader (DELL Wireless 5540 HSPA Mini-Card USIM Port) in the device manager, the connection is established.
In the version 3.0.08057 it works too. The error is only from verion 3.1.03103 and only on Windows 7 Prof. Under Win XP it works.
How can I disable the query the smartcard?
Thanks for help or answers.
Daniel

Hi Daniel,
This is a known issue on systems with the Dell 5540, and 5550 card, Cisco bug ID is CSCue30862. You cannot disable querying of this card. The fix for this issue is in the next release of AnyConnect.
Thanks,
Steve S.

Install Error when installing CISCO AnyConnect Mobility Client

When installing Cisco AnyConnect Mobility Client 3.1.02040, I get the following install error:
There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.

When installing Cisco AnyConnect Mobility Client 3.1.02040, I get the following install error:
There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.

Anyconnect-win-2.5.1025 isatalltion Error in XP, WinSetup-Release-web-deploy.msi

I was Having Cisco Anyconnect VPN Client which was uninstalled due to some reason now again when I am installing it on my WIn XP machine an error is coming like WinSetup-Release-web-deploy.msi under location C:\.....\Temp\install\A08563F\WinSetup-Release-web-deploy.msi location and istallation gots terminated . My setup file name is:"anyconnect-win-2.5.1025-web-deploy-k9"
Can anybody help on above urgently???
supportforums.cisco.com

I was on a call with Cisco tech support and I found out that the ASA does not support IE 11 according to tech support. He was using firefox and was able to VPN, so I downloaded firefox and it did not work, so I asked what version of Java he was using. He was using 6.23 and I was using 7.51. So I went to a test computer that still has IE 8 and java 7.51, and to my suprise, I was able to get VPN to work.
I spoke with one of my customer who has to use our VPN about using downgrading to previous version of IE. His tech support said it was not possible, so he tried a plug in for chrome and firefox called IE-Tab. It worked great because it allows you to use an IE tab in a previous version of IE. All my customer are happy, but they want Cisco to solve the issue.

Error 1722 Installing Anyconnect VPN (Windows 7)

Hi,
i'm trying to install Anyconnect VPN Client (anyconnect-win-2.5.2006-web-deploy-k9) to connect the university wifi, but i always get an error 1722
There
is a problem with this Windows Installer package. Ein Programm, das als
Teil des Setups ausgeführt wird, wurde nicht wie erwartet beendet.
Contact your support personnel or package vendor.
I had this error and i couldn't fix it and i reinstalled the Windows 7 (HP Compaq 610). Than i could install the AnyconnectVPN. Today it tried to update, than i get the same error. Now i can't use it and i can't install it.
There are a lot of people with this problem but there is no information in internet to fix this problem.
I really need help. I don't want to reinstall the windows. (It's also not a solution).
There is a key (Standart) HKEY_LOCAL_MACHINE/SOFTWARE/..../RUNONCE without a value.
What should i do now?

Have you uploaded the AnyConnect package to the vpn gateway yet? I would recommend that you uploaded the latest version: AnyConnect version 2.5.2017.
Firstly you would need to upload the package to the vpn gateway, and you would need to use the following:
anyconnect-win-2.5.2017-k9.pkg
Once you have uploaded the package to the vpn gateway, you can download and install the AnyConnect onto your Windows 7 in 2 ways:
1) From Windows 7, assuming that the vpn gateway has been configured for AnyConnect, then you can browse to the vpn gateway ip address, and the AnyConnect software will be automatically downloaded and installed on the Windows 7 machine.
2) Alternatively, you can also pre-install the AnyConnect using the following file:
anyconnect-win-2.5.2017-pre-deploy-k9.msi
Hope that helps.

Anyconnect error

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