Anyconnect trouble Windows7

Hi,
I'm having a lot of trouble getting Anyconnect make a connection from a Win7 machine. Installation went ok, and after pushing the connect button the client tries to connect but after a while i get the following messages:
- Establishing VPN - Activating VPN adapter
- The VPN client driver has encountered an error
- Unable to establish VPN
Checked the follong things:
- is the user info correct? (ip address gateway, username and password)
- firewall settings (campus, local)
- virus scanners
- http://www.cisco.com/en/US/products/ps6120/products_tech_note09186a00809b4754.shtml solution
- Routing and Remote Access Service is disabled
- used admin privs to install and run
- different versions 2.4 and 2.5
All to no avail.
Strange however Windows XP is not a problem.
Any help much apreciated,
Erik

Thanks. Installed the 3.0 version but with the same result:
Anyconnect was not able to establish a connection to the specified secure gateway. Please try connecting again.
[Fri Jun 29 12:32:09 2012] Ready to connect.
[Fri Jun 29 12:32:13 2012] Contacting aaa.bbb.xxx.yyy
[Fri Jun 29 12:32:16 2012] Please enter your username and password.
[Fri Jun 29 12:32:27 2012] Establishing VPN session...
[Fri Jun 29 12:32:29 2012] Checking for profile updates...
[Fri Jun 29 12:32:29 2012] Checking for product updates...
[Fri Jun 29 12:32:30 2012] Downloading  - 100%
[Fri Jun 29 12:32:30 2012] Checking for customization updates...
[Fri Jun 29 12:32:30 2012] Performing any required updates...
[Fri Jun 29 12:32:30 2012] Establishing VPN session...
[Fri Jun 29 12:32:30 2012] Establishing VPN - Initiating connection...
[Fri Jun 29 12:32:31 2012] Establishing VPN - Examining system...
[Fri Jun 29 12:32:31 2012] Establishing VPN - Activating VPN adapter...
[Fri Jun 29 12:32:31 2012] Disconnect in progress, please wait...
[Fri Jun 29 12:32:31 2012] Ready to connect.
[Fri Jun 29 12:34:10 2012] Connection attempt has failed.
[Fri Jun 29 12:34:17 2012] Ready to connect.

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    - DTLS is blocked somewhere in the path
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    If DTLS is blocked in the middle the issue is because as of ASA Release 9.x and AnyConnect Release 3.x, an optimization has been introduced in the form of distinct Maximum Transition Units (MTUs) that are negotiated for TLS/DTLS between the client/ASA. Previously, the client derived a rough estimate MTU which covered both TLS/DTLS and was obviously less than optimal. Now, the ASA computes the encapsulation overhead for both TLS/DTLS and derives the MTU values accordingly.
    As long as DTLS is enabled, the client applies the DTLS MTU (in this case 1418) on the VPN adapter (which is enabled before the DTLS tunnel is established and is needed for routes/filters enforcement), to ensure optimum performance. If the DTLS tunnel cannot be established or it is dropped at some point, the client fails over to TLS and adjusts the MTU on the virtual adapter (VA) to the TLS MTU value (this requires a session level reconnect).
    In order to eliminate this visible transition of DTLS > TLS,  you can configure a separate tunnel group for TLS only access for users that have trouble with the establishment of the DTLS tunnel (such as due to firewall restrictions).
    1. The best option is to set the AnyConnect MTU value to be lower than the TLS MTU, which is then negotiated.
    group-policy ac_users_group attributes
    webvpn
      anyconnect mtu 1300
    This makes TLS and DTLS MTU values equal. Reconnections are not seen in this case.
    2. The second option is to allow fragmentation.
    group-policy ac_users_group attributes
    webvpn
      anyconnect ssl df-bit-ignore enable
    With fragmentation, large packets (whose size exceeds the MTU value) can be fragmented and sent through the TLS tunnel.
    3. The third option is to set the Maximum Segment Size (MSS) to 1460 as follows:
    sysopt conn tcpmss 1460
    In this case, the TLS MTU will be 1427 (RC4/SHA1) which is larger than the DTLS MTU 1418 (AES/SHA1/LZS). This should resolve the issue with TCP from the ASA to the AnyConnect client (thanks to MSS), but large UDP traffic from the ASA to the AnyConnect client might suffer from this as it will be dropped by the AnyConnect client due to the lower AnyConnect client MTU 1418. If sysopt conn tcpmss is modified, it might affect other features such as LAN-to-LAN (L2L) IPSec VPN tunnels.
    If DTLS is not blocked in the middle another potential cause for the DTLS failure that DTLS is configured on a non-default port after the WebVPN is enabled (for example, when the webvpn enable outside command is entered). This is due to Cisco bug ID CSCuh61321 and has been seen in Release 9.x where the ASA pushes the non-default port to the client, but continues to listen to the default port. Consequently, the DTLS is not built and AnyConnect reconnects.
    The workaround for this problem is:
    Disable the WebVPN.
    Enter the DTLS port.
    Enable the WebVPN.
    Regards,
    -Gustavo Medina

  • Renewed Cert on ASA, Upgraded from AnyConnect 2.5 to 3.1

    We had been running AnyConnect 2.5 against our ASA and the Cert on our ASA Expired. the 2.5 Client  (and all of the iPad Clients) had a way of saying, its cool, connect anyway if the Cert is not valid.
    I finially got around to renewing the cert on the ASA. We have an Internal CA that I renewed it against. So if the CA's Cert was not installed in your trusted Cert Store you would get an error.  Many Clients can Connect just fine with the new 3.1 client, Auto-upgrade, etc (besides it lopping off the /vpn from the connection URL)
    We have a few of the clients that cannot connect. they get an error like:
    The certificate on the secured gateway is invalid. A VPN connection will not be established
    They have the CA's Root Cert installed in their trusted Cert Store. The Cert on the ASA has the proper CN, and Expiration date, so that should not be the issue.
    When I look in the Syslog I see:
    %ASA-7-725008: SSL client outside-interface:<Client Public IP>/50088 proposes the following 8 cipher(s).
    %ASA-6-725001: Starting SSL handshake with client outside-interface:<Client Public IP>/50088 for TLSv1 session.
    %ASA-7-710005: TCP request discarded from <Client Public IP>/50089 to outside-interface:<ASA Public IP>/443
    %ASA-6-106015: Deny TCP (no connection) from <Client Public IP>/50089 to <ASA Public IP>/443 flags FIN ACK on interface outside-interface
    %ASA-7-710005: TCP request discarded from <Client Public IP>/50089 to outside-interface:<ASA Public IP>/443
    %ASA-6-106015: Deny TCP (no connection) from <Client Public IP>/50089 to <ASA Public IP>/443 flags PSH ACK on interface outside-interface
    %ASA-6-725007: SSL session with client outside-interface:<Client Public IP>/50089 terminated.
    %ASA-4-113019: Group = SSL-VPN, Username = <userID>, IP = <Client Public IP>, Session disconnected. Session Type: SSL, Duration: 0h:00m:31s, Bytes xmt: 9787, Bytes rcv: 3991, Reason: User Requested
    %ASA-6-716002: Group #%cLt#%SSLVPNGrpPolicy> User #%cLt#%<UserID>> IP #%cLt#%<Client Public IP>> WebVPN session terminated: User Requested.
    %ASA-6-725002: Device completed SSL handshake with client outside-interface:<Client Public IP>/50089
    The other Interesting thing is in ADSM when I monitor the VPN Connections, All of the Trouble users show up in the "Clientless SSL VPN/Clientless" Section, where as the users that work fine are all in the "SSL VPN Client/WithClient" section. Though all of the ones in the
    "SSL VPN Client/WithClient" section have 'Clientless SSL-Tunnel DTLS-Tunnel' as the Protocol.
    We have completely removed AnyConnect and Manually installed the Client.
    We have connected to the ASA's SSLVPN URL and had it install the Client.
    All the same result. It Connects, Asks for a Username/Password, Displayes the Warning Banner to accept, checks for pgrads, then on the Establishing VPN comes up with the Server's Certificate is invalid.
    Is this a NAT/PAT issue on the remote end?
    Any Suggestions for these guys?
    Thank you,
       Scott<-

    AnyConnect 3.1 is a significant upgrade, even over 3.0.
    Over 3.0 it adds an enhanced GUI (common between Windows and Mac), NAM enhancement, crypto suite B enhancements, HostScan/Posture performance enhancements, IPv6 support, better untrusted certificate handling, plug-in component tiles, etc.
    3.0+ offers IPSec VPN client as opposed to SSL VPN.

  • AnyConnect 3.1 and Mac OS 10.8

    We are having trouble getting Mac OS10.8 systems to connect via AnyConnect 3.1 clients. We have not tested with anything but the 3.1 client, and when I say trouble I do not mean it cannot connect, it just connects and throws up a cert error in the client. The message states "Security Warning: Untrusted VPN server certificate".. Then it states below that in the warning window the following: "Certificate not identified for this purpose". When we go to the VPN's URL in Safari, there are no cert errors at all, Only when we start the connection with AnyConnect client. We have not yet tested with the Windows version of this AnyConnect client, but we have 1K+ Windows clients running AnyConnect2.5.6005 that connect without issue.   We know the cert is valid so I am asking for help identifying why the AnyConnect 3.1 for Mac is throwing out this security warning for our test users. Any help would be greatly appreciated.                 

    Hi there
    This is most likely due to:
    CSCty61472 Bug Details
    DOC: Anyconnect supports specific Extended Key Usage attributes in certs
    Symptom:
    When using certificates with the anyconnect client if the certificate installed on the ASA doesn't have the EKU attribute set to "server-authentication" then the anyconnect client will reject the ASA's certificate as invalid. Similarly the client's id certificate also needs to be "client-authentication" otherwise the ASA will reject it..
    Conditions:
    Use an id certificate on the ASA that has an EKU other than "server-authentication".
    Use an id certificate on the client that has an EKU other than "client-authentication".
    Workaround:
    Generate a new ID certificate with the correct Extended Key Usage
    http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCty61472
    CSCua89081 Bug Details
    DOC: specific Extended Key Usage rqrd in client certs for some 3.0 vers.
    Symptom:
    When using certificates with the anyconnect client if the client certificate doesn't have an EKU defined or very specific EKUs then the connection will be rejected.
    Conditions:
    Use an id certificate on the client that doesn't have an EKU
    Workaround:
    1. Generate a new ID certificate with the correct Extended Key Usage.
    or
    2. define an explicit cert matching policy in the client profile.
    http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCua89081
    Please verify your certificate and make sure it has valid EKU (Extended Key usage) and KU (key usage).
    HTH.
    Portu.
    Please rate any helpful posts
          

  • Anyconnect Issue

    I tried setting up the SSL VPN using anyconnect. I can get to the webpage and authenticate, it downloads and installs the client. When the client trys to connect I run into trouble and recieve the following error:
    an error was received from the secure gateway in response to the VPN negotiation request. Please contact your network administrator. The following message was received from the remote VPN device: No assigned address
    Has anyone seen this or have any idea what would cause it.
    I am not sure what address it is refering to, if it is IP address there is a pool configured on the ASA and it is configured in the

    Are you getting the error on one user only or anyone connecting to webvpn.
    WebVPN is also treated as a different tunnel group and yes it should have its own IP local POOL of its own just as the regular RA tunnel group does have.
    Also, what version of ASA are you running, and what type of client OS is the user using is it vista?
    Rgds
    -Jorge

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