App crash in adobe reader
My adobe reader has stopped working. I open a document and the error message says that adobe reader has stopped working and closes the program. It says appcrash in the program details. I have uninstalled, reinstalled and restarted several times with no successl
Three things to try...
Using Windows Explorer navigate to C:\Program Files (x86)\Adobe\Reader 11.0\Reader, then double-click on Eula.exe and accept the license agreement
Can you open Adobe Reader by itself? If so, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].
It could even be a malware issue; see http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html
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Does this previous post answer your question?
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This is the crash report from adobe reader:
Process: AdobeReader [454]
Path: /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader
Identifier: com.adobe.Reader
Version: 11.0.04 (11.0.04)
Code Type: X86 (Native)
Parent Process: launchd [154]
User ID: 501
Date/Time: 2013-12-31 15:42:57.515 +0100
OS Version: Mac OS X 10.8.5 (12F45)
Report Version: 10
Interval Since Last Report: 3922 sec
Crashes Since Last Report: 4
Per-App Interval Since Last Report: 1362 sec
Per-App Crashes Since Last Report: 4
Anonymous UUID: E3391139-8857-5E36-DAA3-D0A34B57E8AE
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000090
VM Regions Near 0x90:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader
VM_ALLOCATE 0000000000001000-0000000000039000 [ 224K] ---/--- SM=NUL
Application Specific Information:
Performing @selector(executeNSMenuItem:) from sender AVCocoaMenuItem 0x7b6db1d0
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.Acrobat.framework 0x002816b5 0x42000 + 2356917
1 com.adobe.Acrobat.framework 0x001bda10 0x42000 + 1554960
2 com.adobe.Acrobat.framework 0x001bd550 0x42000 + 1553744
3 com.apple.CoreFoundation 0x99ed4406 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 22
4 com.apple.CoreFoundation 0x99ed3da5 __CFRunLoopDoTimer + 709
5 com.apple.CoreFoundation 0x99eb8bb2 __CFRunLoopRun + 1842
6 com.apple.CoreFoundation 0x99eb801a CFRunLoopRunSpecific + 378
7 com.apple.CoreFoundation 0x99eb7e8b CFRunLoopRunInMode + 123
8 com.apple.HIToolbox 0x97ddff5a RunCurrentEventLoopInMode + 242
9 com.apple.HIToolbox 0x97ddfbf5 ReceiveNextEventCommon + 162
10 com.apple.HIToolbox 0x97ddfb44 BlockUntilNextEventMatchingListInMode + 88
11 com.apple.AppKit 0x971a493a _DPSNextEvent + 724
12 com.apple.AppKit 0x971a416c -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
13 com.apple.AppKit 0x973f7210 -[NSApplication _realDoModalLoop:peek:] + 667
14 com.apple.AppKit 0x973f7354 -[NSApplication _doModalLoop:peek:] + 67
15 com.apple.AppKit 0x973f7515 -[NSApplication runModalForWindow:] + 198
16 com.adobe.Acrobat.framework 0x00341180 0x42000 + 3142016
17 com.adobe.Acrobat.framework 0x00313d3f 0x42000 + 2956607
18 com.adobe.Acrobat.framework 0x002c4932 0x42000 + 2631986
19 com.adobe.Acrobat.framework 0x002c43cb 0x42000 + 2630603
20 com.adobe.Acrobat.framework 0x002c4332 0x42000 + 2630450
21 com.adobe.Acrobat.framework 0x002dd502 0x42000 + 2733314
22 com.adobe.Acrobat.framework 0x00278047 0x42000 + 2318407
23 com.adobe.Acrobat.framework 0x00279b8d 0x42000 + 2325389
24 com.adobe.Acrobat.framework 0x0027a0ac 0x42000 + 2326700
25 com.adobe.Acrobat.framework 0x00279fd7 0x42000 + 2326487
26 com.adobe.Acrobat.framework 0x0058134b 0x42000 + 5501771
27 com.adobe.Acrobat.framework 0x004f3a01 0x42000 + 4921857
28 com.adobe.Acrobat.framework 0x004fbdf5 0x42000 + 4955637
29 com.adobe.Acrobat.framework 0x0056e081 0x42000 + 5423233
30 com.adobe.Acrobat.framework 0x006e495a 0x42000 + 6957402
31 com.adobe.Acrobat.framework 0x00514062 0x42000 + 5054562
32 com.adobe.Acrobat.framework 0x005141c0 0x42000 + 5054912
33 com.adobe.Acrobat.framework 0x008c0852 0x42000 + 8906834
34 com.adobe.Acrobat.framework 0x008be34c 0x42000 + 8897356
35 com.adobe.Acrobat.framework 0x00231b58 0x42000 + 2030424
36 libobjc.A.dylib 0x906e15d3 -[NSObject performSelector:withObject:] + 70
37 com.apple.AppKit 0x97290ad2 -[NSApplication sendAction:to:from:] + 436
38 com.apple.AppKit 0x973cd2fc -[NSMenuItem _corePerformAction] + 529
39 com.apple.AppKit 0x973ccf8b -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 163
40 com.apple.AppKit 0x973cc614 -[NSMenu _performActionWithHighlightingForItemAtIndex:sendAccessibilityNotification:] + 79
41 com.apple.AppKit 0x970ad02a -[NSMenu performActionForItemAtIndex:] + 65
42 com.apple.AppKit 0x970acfdf -[NSMenu _internalPerformActionForItemAtIndex:] + 45
43 com.apple.AppKit 0x970acfaa -[NSMenuItem _internalPerformActionThroughMenuIfPossible] + 106
44 com.apple.AppKit 0x970ace29 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 162
45 com.apple.AppKit 0x973c56ee NSSLMMenuEventHandler + 454
46 com.apple.HIToolbox 0x97f349bb _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
47 com.apple.HIToolbox 0x97dbc394 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1343
48 com.apple.HIToolbox 0x97dbb780 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
49 com.apple.HIToolbox 0x97dcf655 SendEventToEventTarget + 88
50 com.apple.HIToolbox 0x97f3486a SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 498
51 com.apple.HIToolbox 0x97dab984 SendMenuCommandWithContextAndModifiers + 70
52 com.apple.HIToolbox 0x97dab931 SendMenuItemSelectedEvent + 268
53 com.apple.HIToolbox 0x97dab7b6 FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 134
54 com.apple.HIToolbox 0x97f80e7e MenuSelectCore(MenuData*, Point, double, unsigned long, OpaqueMenuRef**, unsigned short*) + 623
55 com.apple.HIToolbox 0x97d8c132 _HandleMenuSelection2 + 633
56 com.apple.HIToolbox 0x97d8beaf _HandleMenuSelection + 53
57 com.apple.AppKit 0x9727e35a _NSHandleCarbonMenuEvent + 309
58 com.apple.AppKit 0x971a4fdf _DPSNextEvent + 2425
59 com.apple.AppKit 0x971a416c -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
60 com.apple.AppKit 0x9719a5cc -[NSApplication run] + 855
61 com.adobe.Acrobat.framework 0x0004e922 0x42000 + 51490
62 com.adobe.Acrobat.framework 0x0004d3bb RunAcrobat + 307
63 com.adobe.Reader 0x00039ed5 main + 91
64 com.adobe.Reader 0x00039e71 start + 53
Thread 1:
0 libsystem_kernel.dylib 0x9a3630ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9a28e0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x9a28de79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x9a275daa start_wqthread + 30
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x9a3639ae kevent + 10
1 libdispatch.dylib 0x905eec71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x905ee7a9 _dispatch_mgr_thread + 53
Thread 3:
0 libsystem_kernel.dylib 0x9a3630ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9a28e0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x9a28de79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x9a275daa start_wqthread + 30
Thread 4:: Dispatch queue: com.apple.root.default-priority
0 libsystem_kernel.dylib 0x9a362c72 __semwait_signal + 10
1 libsystem_c.dylib 0x9a315a49 nanosleep$UNIX2003 + 189
2 com.apple.Foundation 0x93345935 +[NSThread sleepForTimeInterval:] + 151
3 com.adobe.Acrobat.framework 0x00a5265a 0x42000 + 10552922
4 com.apple.Foundation 0x9333d259 -[__NSOperationInternal start] + 740
5 com.apple.Foundation 0x9333cf64 -[NSOperation start] + 67
6 com.apple.Foundation 0x93345039 __block_global_6 + 135
7 libdispatch.dylib 0x905eff8f _dispatch_call_block_and_release + 15
8 libdispatch.dylib 0x905ebc82 _dispatch_client_callout + 46
9 libdispatch.dylib 0x905ecf02 _dispatch_worker_thread2 + 285
10 libsystem_c.dylib 0x9a28de72 _pthread_wqthread + 441
11 libsystem_c.dylib 0x9a275daa start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib 0x9a3628e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x9a290280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x9a316089 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x99a50492 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x99a5068e TSWaitOnConditionTimedRelative + 146
5 com.apple.CoreServices.CarbonCore 0x9999cacb MPWaitOnQueue + 261
6 com.adobe.ACE 0x019f74dc 0x19f5000 + 9436
7 com.adobe.ACE 0x019f7441 0x19f5000 + 9281
8 com.apple.CoreServices.CarbonCore 0x99a23a7b PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x9a28b5b7 _pthread_start + 344
10 libsystem_c.dylib 0x9a275dce thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x9a3628e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x9a290280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x9a316089 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x99a50492 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x99a5068e TSWaitOnConditionTimedRelative + 146
5 com.apple.CoreServices.CarbonCore 0x9999cacb MPWaitOnQueue + 261
6 com.adobe.ACE 0x019f74dc 0x19f5000 + 9436
7 com.adobe.ACE 0x019f7441 0x19f5000 + 9281
8 com.apple.CoreServices.CarbonCore 0x99a23a7b PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x9a28b5b7 _pthread_start + 344
10 libsystem_c.dylib 0x9a275dce thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x9a3628e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x9a290280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x9a316089 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x99a50492 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x99a5068e TSWaitOnConditionTimedRelative + 146
5 com.apple.CoreServices.CarbonCore 0x9999cacb MPWaitOnQueue + 261
6 com.adobe.ACE 0x019f74dc 0x19f5000 + 9436
7 com.adobe.ACE 0x019f7441 0x19f5000 + 9281
8 com.apple.CoreServices.CarbonCore 0x99a23a7b PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x9a28b5b7 _pthread_start + 344
10 libsystem_c.dylib 0x9a275dce thread_start + 34
Thread 8:
0 libsystem_kernel.dylib 0x9a3628e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x9a290280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x9a316089 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AGM 0x01b61f67 0x1b56000 + 48999
4 com.adobe.AGM 0x01b61ea6 0x1b56000 + 48806
5 com.adobe.AGM 0x01b61e44 0x1b56000 + 48708
6 com.adobe.AGM 0x01b61ae4 0x1b56000 + 47844
7 libsystem_c.dylib 0x9a28b5b7 _pthread_start + 344
8 libsystem_c.dylib 0x9a275dce thread_start + 34
Thread 9:
0 libsystem_kernel.dylib 0x9a3628e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x9a290280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x9a316089 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AGM 0x01b61f67 0x1b56000 + 48999
4 com.adobe.AGM 0x01b61ea6 0x1b56000 + 48806
5 com.adobe.AGM 0x01b61e44 0x1b56000 + 48708
6 com.adobe.AGM 0x01b61ae4 0x1b56000 + 47844
7 libsystem_c.dylib 0x9a28b5b7 _pthread_start + 344
8 libsystem_c.dylib 0x9a275dce thread_start + 34
Thread 10:
0 libsystem_kernel.dylib 0x9a3628e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x9a290280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x9a316089 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AGM 0x01b61f67 0x1b56000 + 48999
4 com.adobe.AGM 0x01b61ea6 0x1b56000 + 48806
5 com.adobe.AGM 0x01b61e44 0x1b56000 + 48708
6 com.adobe.AGM 0x01b61ae4 0x1b56000 + 47844
7 libsystem_c.dylib 0x9a28b5b7 _pthread_start + 344
8 libsystem_c.dylib 0x9a275dce thread_start + 34
Thread 11:
0 libsystem_kernel.dylib 0x9a36080a semaphore_wait_trap + 10
1 com.adobe.Acrobat.framework 0x0037753e 0x42000 + 3364158
2 libsystem_c.dylib 0x9a28b5b7 _pthread_start + 344
3 libsystem_c.dylib 0x9a275dce thread_start + 34
Thread 12:
0 libsystem_kernel.dylib 0x9a36080a semaphore_wait_trap + 10
1 com.adobe.Acrobat.framework 0x0037753e 0x42000 + 3364158
2 libsystem_c.dylib 0x9a28b5b7 _pthread_start + 344
3 libsystem_c.dylib 0x9a275dce thread_start + 34
Thread 13:
0 libsystem_kernel.dylib 0x9a36080a semaphore_wait_trap + 10
1 com.adobe.Acrobat.framework 0x0037753e 0x42000 + 3364158
2 libsystem_c.dylib 0x9a28b5b7 _pthread_start + 344
3 libsystem_c.dylib 0x9a275dce thread_start + 34
Thread 14:
0 libsystem_kernel.dylib 0x9a3639ae kevent + 10
1 com.adobe.Acrobat.framework 0x00f7298b 0x42000 + 15927691
2 com.adobe.Acrobat.framework 0x00ee3cc3 0x42000 + 15342787
3 com.adobe.Acrobat.framework 0x00ee077b 0x42000 + 15329147
4 libsystem_c.dylib 0x9a28b5b7 _pthread_start + 344
5 libsystem_c.dylib 0x9a275dce thread_start + 34
Thread 15:
0 libsystem_kernel.dylib 0x9a3630ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9a28e0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x9a28de79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x9a275daa start_wqthread + 30
Thread 16:
0 libsystem_kernel.dylib 0x9a3630ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9a28e0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x9a28de79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x9a275daa start_wqthread + 30
Thread 17:
0 libsystem_kernel.dylib 0x9a3630ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9a28e0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x9a28de79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x9a275daa start_wqthread + 30
Thread 18:: com.apple.appkit-heartbeat
0 libsystem_kernel.dylib 0x9a362c72 __semwait_signal + 10
1 libsystem_c.dylib 0x9a315a49 nanosleep$UNIX2003 + 189
2 libsystem_c.dylib 0x9a315912 usleep$UNIX2003 + 60
3 com.apple.AppKit 0x97389c2d -[NSUIHeartBeat _heartBeatThread:] + 879
4 com.apple.Foundation 0x93344448 -[NSThread main] + 45
5 com.apple.Foundation 0x933443cb __NSThread__main__ + 1396
6 libsystem_c.dylib 0x9a28b5b7 _pthread_start + 344
7 libsystem_c.dylib 0x9a275dce thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0xbffc38a0 ecx: 0x00000000 edx: 0xbffc3980
edi: 0x7bb52e00 esi: 0x7bb52e00 ebp: 0xbffc39b8 esp: 0xbffc3840
ss: 0x00000023 efl: 0x00010282 eip: 0x002816b5 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000090
Logical CPU: 2
Binary Images:
0x39000 - 0x39fff +com.adobe.Reader (11.0.04 - 11.0.04) <9B19B497-B399-3889-9550-EE2FAAD48322> /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader
0x42000 - 0x189ffe7 +com.adobe.Acrobat.framework (11.0.04 - 11.0.04) <17E50309-A961-317C-8258-A42FC5D5F141> /Applications/Adobe Reader.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat
0x19f5000 - 0x1b47fe7 +com.adobe.ACE (AdobeACE 2.20.02.1 - 2.20.02.1) <711209D4-FBA8-37AE-9B21-E7F7EAE52A36> /Applications/Adobe Reader.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x1b56000 - 0x212bff7 +com.adobe.AGM (AdobeAGM 4.28.134.1 - 4.28.134.1) <4EE50823-6517-3CEE-8154-05D8AE487BE8> /Applications/Adobe Reader.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x2198000 - 0x21b6ff3 +com.adobe.BIB (AdobeBIB 1.2.03.1 - 1.2.03.1) <21A36908-3031-35AF-A74B-ECC65BEAEC9F> /Applications/Adobe Reader.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x21bd000 - 0x24baffb +com.adobe.CoolType (AdobeCoolType 5.11.134.1 - 5.11.134.1) <92DB0A4F-CC27-3B6A-B525-E5FE29A4193C> /Applications/Adobe Reader.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x24ed000 - 0x260cffb com.apple.WebKit (8536 - 8536.30.1) <4A5E9136-681F-3AB1-AD69-B59F2B9126E7> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x26bf000 - 0x26d8ff7 com.apple.ScriptingBridge (1.3 - 61.2) <74397541-E4DD-3DCA-BA5F-F7AAF145819A> /System/Library/Frameworks/ScriptingBridge.framework/Versions/A/ScriptingBridge
0x26e9000 - 0x337eff3 com.apple.WebCore (8536 - 8536.30.2) <D644997F-5F1A-34B4-AF32-DD427E9043E2> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x3b06000 - 0x3b06ff7 libffi.dylib (18) <362F6C27-6407-388E-9521-8A2A0845188C> /usr/lib/libffi.dylib
0x4d95000 - 0x4da2ff3 com.apple.Librarian (1.1 - 1) <68F8F983-5F16-3BA5-BDA7-1A5451CC02BB> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
0x5eee000 - 0x5f56ffa +AcroSQLite (1) <8667FF2C-186C-33E6-96FD-ECED266933F1> /Applications/Adobe Reader.app/Contents/Frameworks/AcroSQLite.framework/Versions/A/AcroSQLite
0x5f6a000 - 0x5f72ffd libcldcpuengine.dylib (2.2.16) <43E630D7-14C3-3455-9A4E-B5EBFA638C9D> /System/Library/Frameworks/OpenCL.framework/Libraries/libcldcpuengine.dylib
0x5f8c000 - 0x5f8cff5 +cl_kernels (???) <AC84F045-F705-40E9-8BE0-AEE736D859FA> cl_kernels
0x5f8e000 - 0x6020fff unorm8_bgra.dylib (2.2.16) <1298D118-0B14-3F3D-B2CA-348A1C67183E> /System/Library/Frameworks/OpenCL.framework/Libraries/ImageFormats/unorm8_bgra. dylib
0x8764000 - 0x878affb +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <DE33E3BF-669D-3851-8C16-CA1CFCDA315A> /Applications/Adobe Reader.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x9035000 - 0x9065ff7 +com.adobe.AcrobatPlugin.Updater (11.0.04 - 11.0.04) <9F08F71F-2A4B-3483-83AB-53F424766532> /Applications/Adobe Reader.app/Contents/Built-in/Updater.acroplugin/Contents/MacOS/Updater
0x9ce5000 - 0x9d3bffb +com.adobe.AdobeXMPCore (Adobe XMP Core 5.4 -c 5 - 78.147326) <82EFE343-F643-34AD-94FA-293E338F1F9C> /Applications/Adobe Reader.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0xa4f4000 - 0xa5b2ff3 ColorSyncDeprecated.dylib (400) <35E3054C-5DF1-30D4-A368-C4FDB0992373> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/Resources/ColorSyncDeprecated.dylib
0xd06e000 - 0xd2a8ffb +com.adobe.AcrobatPlugin.EScript (11.0.04 - 11.0.04) <EFA64A5B-FFD0-3355-86B1-A5CF4B4E53E4> /Applications/Adobe Reader.app/Contents/Built-in/EScript.acroplugin/Contents/MacOS/EScript
0xd2ee000 - 0xda7dfff +com.adobe.AcrobatPlugin.Comments (11.0.04 - 11.0.04) <0CB85BDA-86FD-39C1-A19F-815921F10880> /Applications/Adobe Reader.app/Contents/Built-in/Comments.acroplugin/Contents/MacOS/Comments
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0x94918000 - 0x9496fff7 com.apple.ScalableUserInterface (1.0 - 1) <2B5E454B-BC49-3E85-B54D-1950397C448C> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x94970000 - 0x949d2fff libc++.1.dylib (65.1) <C0CFF9FF-5D52-3EAE-B921-6AE1DA00A135> /usr/lib/libc++.1.dylib
0x949d3000 - 0x94a2efff com.apple.htmlrendering (77 - 1.1.4) <5C0C669F-AE07-3983-B38F-EB829B5CE609> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x94a2f000 - 0x94a76ff7 com.apple.framework.CoreWiFi (1.3 - 130.13) <1961CC70-C00D-31DE-BAB5-A077538CD5CB> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi
0x94a77000 - 0x94a77fff libSystem.B.dylib (169.3) <4F99C03B-BBFF-3BF8-8CC2-2DA764447446> /usr/lib/libSystem.B.dylib
0x94a78000 - 0x94a94fff libPng.dylib (851) <8814CC4D-A472-32CD-8D5C-24F35240F28B> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x94a95000 - 0x94ab5ffd com.apple.ChunkingLibrary (2.0 - 133.3) <FA45EAE8-BB10-3AEE-9FDC-C0C3A533FF48> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
0x94af0000 - 0x94b07ff4 com.apple.CoreMediaAuthoring (2.1 - 914) <37C0A2C7-73B3-39BC-8DE1-4A6B75F115FC> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring
0x94b08000 - 0x94b11ffd com.apple.audio.SoundManager (4.0 - 4.0) <ABC5FE40-B222-36EB-9905-5C8C4BFD8C87> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x94b1c000 - 0x94b28ffe libkxld.dylib (2050.48.12) <44C8E278-D8CA-3CF4-B3F4-0299654EB341> /usr/lib/system/libkxld.dylib
0x94b29000 - 0x94ba5ff3 com.apple.Metadata (10.7.0 - 707.12) <D9221655-56FE-332C-82FF-0CA7EDD521C1> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x94ba9000 - 0x94bc2fff com.apple.Kerberos (2.0 - 1) <9BDE8F4D-DBC3-34D1-852C-898D3655A611> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x94bc3000 - 0x94bc6ff7 libcompiler_rt.dylib (30) <CE5DBDB4-0124-3E2B-9105-989DF98DD108> /usr/lib/system/libcompiler_rt.dylib
0x94bc7000 - 0x94bcffff libcopyfile.dylib (89) <4963541B-0254-371B-B29A-B6806888949B> /usr/lib/system/libcopyfile.dylib
0x94c06000 - 0x94e36fff com.apple.QuartzComposer (5.1 - 287.1) <6C0C66F9-BC18-3216-88CC-BAE86937448B> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
0x94e37000 - 0x951efffa libLAPACK.dylib (1073.4) <9A6E5EAD-F2F2-3D5C-B655-2B536DB477F2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x951f0000 - 0x95238ff5 com.apple.opencl (2.2.19 - 2.2.19) <968DD067-49D0-3B71-A96B-B3579698D992> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x95239000 - 0x95355ffb com.apple.desktopservices (1.7.4 - 1.7.4) <782D711D-7930-324A-9015-686C2F86DBA3> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x95356000 - 0x95381fff com.apple.shortcut (2.2 - 2.2) <FA94F2BF-37E1-3F16-9085-7BCCB815BAE9> /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
0x953ce000 - 0x953d0ffb libRadiance.dylib (851) <2739A726-2E9C-38DC-8A6E-412ABDC14405> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
0x953d1000 - 0x95456ff7 com.apple.SearchKit (1.4.0 - 1.4.0) <454E950F-291C-3E95-8F35-05CA0AD6B327> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x95457000 - 0x956d3ff7 com.apple.QuickTime (7.7.1 - 2599.41) <D01684A3-7360-3CE7-B886-DDFDE1BAEA78> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x956d4000 - 0x95b7bffb com.apple.CoreAUC (6.22.03 - 6.22.03) <054DADA8-A077-3BF0-8BEA-C568E7360E75> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x95b7c000 - 0x95b8fff9 com.apple.MultitouchSupport.framework (237.4 - 237.4) <59197044-E513-3223-9337-6EB0F828CB82> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x95b90000 - 0x95bbbff9 com.apple.framework.Apple80211 (8.5 - 850.252) <74845A5A-3660-3B50-BDB3-334275E0B461> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x95bbc000 - 0x95ca5ff7 libxml2.2.dylib (22.3) <015A4FA6-5BB9-3F95-AFB8-B9281E22685B> /usr/lib/libxml2.2.dylib
0x95cf8000 - 0x95d1cfff libJPEG.dylib (851) <2425AE18-C181-3371-922F-4A09C1AC71CD> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x95d1d000 - 0x95ddbff3 com.apple.ColorSync (4.8.0 - 4.8.0) <EFEDCB37-4F20-3CEC-A185-5D2976E11BAC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x95ddc000 - 0x9621eff7 com.apple.CoreGraphics (1.600.0 - 333.1) <76C4858B-AD0A-3165-A65D-64729D6F186C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x9621f000 - 0x96263ff7 libGLU.dylib (8.10.1) <5520818E-F290-3942-80B8-370CF9C9B54C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x96551000 - 0x9655afff com.apple.CommerceCore (1.0 - 26.2) <B05709DD-3755-3635-B0CC-6CBBD17CFBD5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x9655b000 - 0x965f8ff7 com.apple.PDFKit (2.8.5 - 2.8.5) <F5D6A1C9-3EC1-312C-839F-6C13708B2CF2> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
0x965f9000 - 0x96654ff7 com.apple.AppleVAFramework (5.0.19 - 5.0.19) <3C43A555-0A22-3D7C-A3FB-CFADDDA43E9B> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x966ad000 - 0x966aefff liblangid.dylib (116) <E13CC8C5-5034-320A-A210-41A2BDE4F846> /usr/lib/liblangid.dylib
0x966af000 - 0x966b2ffc libpam.2.dylib (20) <FCF74195-A99E-3B07-8E49-688D4A6F1E18> /usr/lib/libpam.2.dylib
0x966b3000 - 0x967eeff7 libBLAS.dylib (1073.4) <FF74A147-05E1-37C4-BC10-7DEB57FE5326> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x967ef000 - 0x96967ff5 com.apple.QuartzCore (1.8 - 304.3) <F2EFC117-CDC6-3252-A4A8-880965764385> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x96968000 - 0x96969fff libremovefile.dylib (23.2) <9813B2DB-2374-3AA2-99B6-AA2E9897B249> /usr/lib/system/libremovefile.dylib
0x9696a000 - 0x9696efff com.apple.IOSurface (86.0.4 - 86.0.4) <6431ACB6-561B-314F-9A2A-FAC1578FCC86> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x9696f000 - 0x9697bffa com.apple.CrashReporterSupport (10.8.3 - 418) <03BC564E-35FE-384E-87D6-6E0C55DF16E3> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x96982000 - 0x96b99fff com.apple.CoreData (106.1 - 407.7) <EC4B8297-8E01-3778-A8A4-E8747F91109D> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x96b9a000 - 0x96c44fff com.apple.LaunchServices (539.9 - 539.9) <C0E0CFFF-3714-3467-87DA-4A6F0AF1953B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x96c45000 - 0x96c55ff7 libsasl2.2.dylib (166) <D9080BA2-A365-351E-9FF2-7E0D4E8B1339> /usr/lib/libsasl2.2.dylib
0x96c56000 - 0x96f16ff3 com.apple.security (7.0 - 55179.13) <000FD8E9-D070-326A-B386-51314360FD5C> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x96f6e000 - 0x96f84fff com.apple.CFOpenDirectory (10.8 - 151.10) <56C3F276-BD1F-3031-8CF9-8F4F481A534E> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x96f85000 - 0x97039fff com.apple.coreui (2.0 - 181.1) <C15ABF35-B7F5-34ED-A461-386DAF65D96B> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x9703a000 - 0x9703bffd com.apple.TrustEvaluationAgent (2.0 - 23) <E42347C0-2D3C-36A4-9200-757FFA61B388> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x9703c000 - 0x97040fff com.apple.OpenDirectory (10.8 - 151.10) <A1858D81-086F-3BF5-87E3-9B70409FFDF6> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x97041000 - 0x97bfdff3 com.apple.AppKit (6.8 - 1187.40) <94E92235-7AD9-37EF-9B7C-B79074762370> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x97c3e000 - 0x97c63ff7 com.apple.quartzfilters (1.8.0 - 1.7.0) <F6A88D89-AB4A-3217-9D65-C2C259B5F09B> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
0x97c9a000 - 0x97cf4fff com.apple.Symbolication (1.3 - 93) <D327EEFF-F2F5-39C4-B1EC-32E259DC04F1> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x97cf5000 - 0x97d87ffb libvMisc.dylib (380.10) <D9567F48-ED35-3362-B769-50916D30C601> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x97d88000 - 0x9816bfff com.apple.HIToolbox (2.0 - 626.1) <ECC3F04F-C4B7-35BF-B10E-183B749DAB92> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x9816c000 - 0x981e6ff7 com.apple.securityfoundation (6.0 - 55115.4) <7F614418-F853-3FED-B265-0EA47F309A49> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x981e7000 - 0x981e7fff com.apple.quartzframework (1.5 - 1.5) <9018BE5B-4070-320E-8091-6584CC17F798> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x981e8000 - 0x98371ff7 com.apple.vImage (6.0 - 6.0) <1D1F67FE-4F75-3689-BEF6-4A46C8039E70> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x98372000 - 0x983bcff7 com.apple.framework.CoreWLAN (3.4 - 340.18) <BD6B479B-B772-37E0-9520-41B84D20C3F9> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x983bd000 - 0x983c4ffb libunwind.dylib (35.1) <E1E8D8B3-3C78-3AB1-B398-C180DC6DCF05> /usr/lib/system/libunwind.dylib
0x983c5000 - 0x983c6fff libquarantine.dylib (52.1) <094A1501-373E-3397-B632-8F7C5AC8EFD5> /usr/lib/system/libquarantine.dylib
0x983d3000 - 0x98442ffb com.apple.Heimdal (3.0 - 2.0) <C007CED7-DDC9-3BA1-8077-294FAE9C78D5> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x98443000 - 0x98473ff3 libtidy.A.dylib (15.10) <F2F4E000-E305-3089-91E6-3DB0ED07E74A> /usr/lib/libtidy.A.dylib
0x98474000 - 0x98478fff com.apple.CommonPanels (1.2.5 - 94) <6B3E7E53-7708-3DA2-8C50-59C2B4735DE1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x98479000 - 0x9849bfff libc++abi.dylib (26) <3AAA8D55-F5F6-362B-BA3C-CCAF0D3C8E27> /usr/lib/libc++abi.dylib
0x9849c000 - 0x9874affb com.apple.MediaToolbox (1.0 - 926.106) <37A0FC0E-9BC6-3B6B-9F06-489813758F67> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x9874b000 - 0x9874fff7 libmacho.dylib (829) <5280A013-4F74-3F74-BE0C-7F612C49F1DC> /usr/lib/system/libmacho.dylib
0x98750000 - 0x987c5ff7 com.apple.ApplicationServices.ATS (332 - 341.1) <BEE998BC-E4A5-3BA0-A6B5-31A1DFA1522C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x99044000 - 0x9906dff7 libRIP.A.dylib (333.1) <E54E8576-5D00-3FCC-B512-9C42F4093507> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x9906e000 - 0x99077ff9 com.apple.CommonAuth (3.0 - 2.0) <B28B58CA-C5B1-378E-A969-6A36C7F754D1> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x993f1000 - 0x993fbfff com.apple.DisplayServicesFW (2.7.2 - 357) <E36F0444-BDF1-389D-86BD-65712795BFA3> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
0x993fc000 - 0x99419fff libxpc.dylib (140.43) <C628073D-51A0-3541-A665-1121520508C6> /usr/lib/system/libxpc.dylib
0x9941a000 - 0x99474ff3 com.apple.ImageCaptureCore (5.0.4 - 5.0.4) <6313E06F-37FD-3606-BF2F-87D8598A9983> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
0x99475000 - 0x994d9ff3 libstdc++.6.dylib (56) <F8FA490A-8F3C-3645-ABF5-78926CE9C62C> /usr/lib/libstdc++.6.dylib
0x994da000 - 0x99528ff3 com.apple.SystemConfiguration (1.12.2 - 1.12.2) <15B4EFFC-22D1-3517-BE8C-7947DAA24729> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x99529000 - 0x99641ff7 com.apple.coreavchd (5.6.0 - 5600.4.16) <F024C78B-4FAA-38F1-A182-AD0A0A596CBE> /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD
0x99642000 - 0x996ddfff com.apple.CoreSymbolication (3.0 - 117) <9ECC6770-6FBB-36B3-A4EE-0B60875019A9> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x996de000 - 0x996e5ff3 com.apple.NetFS (5.0 - 4.0) <1F7041F2-4E97-368C-8F5D-24153D81BBDB> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x996e6000 - 0x996e6fff com.apple.ApplicationServices (45 - 45) <677C4ACC-9D12-366F-8A87-B898AC806DD9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x996e7000 - 0x996e8fff libdnsinfo.dylib (453.19) <3B523729-84A8-3D0B-B58C-3FC185060E67> /usr/lib/system/libdnsinfo.dylib
0x996e9000 - 0x9998cff3 com.apple.CoreImage (8.4.0 - 1.0.1) <C25B9EEC-4824-3088-BC08-2EA516C0728C> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x9998d000 - 0x99c92ff7 com.apple.CoreServices.CarbonCore (1037.6 - 1037.6) <4DB4B0C9-1377-3062-BE0E-CD3326ACDAF0> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x99c93000 - 0x99d8bff9 libsqlite3.dylib (138.1) <AD7C5914-35F0-37A3-9238-A29D2E26C755> /usr/lib/libsqlite3.dylib
0x99d8c000 - 0x99d8cfff libkeymgr.dylib (25) <D5E93F7F-9315-3AD6-92C7-941F7B54C490> /usr/lib/system/libkeymgr.dylib
0x99dbd000 - 0x99dfffff libauto.dylib (185.4) <3098A75E-438E-3F18-BAAC-CD8F1CC7C2F7> /usr/lib/libauto.dylib
0x99e1a000 - 0x99e5fff7 com.apple.NavigationServices (3.7 - 200) <F6531764-6E43-3AF3-ACDD-8A5551EF016A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x99e60000 - 0x99e66fff com.apple.print.framework.Print (8That usually means missing or corrupt system fonts. What is your operating system?
-
Problem using app.launchURL with Adobe Reader X
Hello -
Have an application that is going live in a couple of days. In many of our fillable PDF forms we use:
app.launchURL("http://www.yoursitehere.com", true);
This worked fine until our company pushed out Adobe Reader X to all of our employees. Now the above function does nothing.
Is anyone experiencing similar? When I say the function does nothing, you click on button that runs the above function, and no new window opens with specified URL.I am not quite sure what that means. Can you please explain?
This has worked on same client pc before with version 7 - 9. Now doesn't work anymore since upgrade to Adobe Reader X.
Note: ALL other AcroScript functions work properly
Really appreciate any assistance you have.
Jeremy
*** UPDATE *** - I just tested more. The only thing that is NOT working is the second parameter of the launchURL.
If I remove that parameter, or put FALSE, then the URL opens. However, it opens in the same window which is not what we need.
Putting TRUE in there produces no result.
Message was edited by: jred33 -
Copy sections of text in Adobe form crashes the Adobe reader/IE 8
Hi,
I have generated a PDF form and showing it in the browser(IE8) when a user clicks on a button in CRM UI.
When I try to copy a section of text in the generated form, the browser crashes. Also, If i try to copy sections of text from the from opened in adobe reader 9, reader too crashes.
Apparently this does not happen with all forms generated out of SAP. I have already checked the fonts used in the form and they just look fine. I generated the same form in SFP transaction without data and were able to copy the text from the form.
Kindly help with a solution to this.
Regards,
ArulJothi ABecause Adobe Reader for Windows 8 Tablets is intended primarily for Touch-enabled devices, it's much easier to select text by the press-and-hold gesture.
Since you mentioned "using a desktop PC", I assume that you are trying to select text using a mouse. You can double-click a word with a mouse first. Two grabbers (handles with two circles) and the Copy menu will appear on the screen.
Once you set selection using the grabbers, you can click the Copy menu item. At this point, the selected text is copied to Windows clipboard. Then, you can paste it to somewhere else such as Notepad using Ctrl+V (keyboard shortcut) or selecting Paste from a context menu.
The current text selection behavior is not very intuitive nor natural to Windows desktop users. We are looking into improving it in a future release. -
Adobe Reader X 10.1.2 crashing
We have just updated from Reader X 10.0.1 to 10.1.2 to resolve a crashing issue, and everything appeared to be fine, for a day. Now, only 1 of 3 Citrix servers has Adobe Reader X working correctly.
Citrix servers are Win2k3 R2 Enterprise 64 bit, updated to Jan 23 with all MS Updates, however we take Citrix out of the equation by logging onto the server itself and running the reader and it still crashes, seems mostly when selecting Edit->Preferences, (Protected mode is off), other times it crashes attempting to open a file. Any suggestions or advice would be greatly appreciated.
Event Viewer entry:
Event Type: Information
Event Source: Application Error
Event Category: (100)
Event ID: 1004
Date: 25/01/2012
Time: 3:10:25 PM
User: N/A
Computer: %COMPUTERNAME%
Description:
Reporting queued error: faulting application AcroRd32.exe, version 10.1.2.45, faulting module unknown, version 0.0.0.0, fault address 0x000528ef.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 41 63 72 ure Acr
0018: 6f 52 64 33 32 2e 65 78 oRd32.ex
0020: 65 20 31 30 2e 31 2e 32 e 10.1.2
0028: 2e 34 35 20 69 6e 20 75 .45 in u
0030: 6e 6b 6e 6f 77 6e 20 30 nknown 0
0038: 2e 30 2e 30 2e 30 20 61 .0.0.0 a
0040: 74 20 6f 66 66 73 65 74 t offset
0048: 20 30 30 30 35 32 38 65 000528e
0050: 66 fWe currently have Acrobat reader 9.5 installed not 10
I spoke with my IT security team and they do not want me to remove
security patches. So I'm going to upgrade from 9.5 to version 10 (Server
2003 x64 R2 SP2) and then apply a hotfix they told me about for version 10
that addresses this issue.
Can you send me a pointer for the acrobat reader 10 for Server 2003 x64
complete package as my servers are behind several firewalls. And the link
for the hotfix?
Thank you
Mike
Michael P. Pickard
Enterprise Technologist
USIS Infrastructure Architecture
Thin Client Computing
John Hancock 200 Berkeley Street Boston, MA 02116
Desk: 617-663-2848 Mobile: 617-763-9190
Email: [email protected]
From: Ankit_Jain <[email protected]>
To: JHMPPICK <[email protected]>
Date: 02/29/2012 01:50 AM
Subject: Adobe Reader X 10.1.2 crashing
Re: Adobe Reader X 10.1.2 crashing
created by Ankit_Jain in Adobe Reader - View the full discussion
Could you please check and see if you have the MS patch KB2624667
installed on your Citrix servers? (You can check the same via the Control
Panel > Add/Remove Programs and selecting the checkbox to "Show All
Udpates"
If so, try uninstalling the same and see if it fixes the problem.
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Updated Adobe AIR and now Adobe reader crashes when trying to open PDFs created by Livescribe
Adobe AIR auto-updated earlier this afternoon, and now every time I try to open a PDF created by Livescribe, Adobe Reader crashes.
Adobe Reader XI ver. 11.0.0.379
Adobe AIR ver. 3.5.0.1060
Windows 7 Pro, SP1
I have tried uninstalling/reinstalling both AIR and Reader, to no avail. I can provide install log for AIR if needed (just need to know how to upload it, or if you'd rather me paste the text).
Thanks for any help,
-RickHi Rick,
I'm surprised that the AIR update would cause Reader to crash. I received an update to Reader recently (yesterday I think), could this have also occurred on your system? Regardless, we should be able to drop back to an earlier version of AIR to try it out. Just uninstall and then grab AIR 3.4 located here:
http://download.macromedia.com/air/win/download/3.4/AdobeAIRInstaller.exe
Please let me know if this helps.
Thanks,
Chris -
Files for Adobe Reader Cause Crash
Every time I try to open a file for adobe reader, whether I get it embedded in my browser or download it from the internet either Safari crashes or Adobe Reader application crashes no matter what it is. I switched to firefox because Safari kept unexpectedly quitting constantly and it was becoming so frequent that I couldn't even do anything. Any advice on how to get the adobe reader plugin for safari to work(which i did install)? Or how to get any files to work? My friend has this same problem on her iBook, too.
Hello David:
First, I would trash the Safari preference file (com.apple.safari.plist) and restart. Then I would uninstall the current Adobe reader you have installed (get all of it) and then download the latest version from the Adobe web site. FWIW, I have no trouble at all with either safari or reading PDF files.
Barry -
Adobe Reader Crashes in uxtheme.dll
We are facing an intermittent crash in Adobe Reader (both 8 and 9). This happens when the user is working with an Adobe Livecycle Designer Form. As enclosed the crash happens in uxtheme.dll which is a windows themes component. Since it is intermittent and not happening for all users, we are unsure as to where the problem maybe. After the crash the user is able to re-open the same PDF and do the same thing they were doing earlier.
Grateful for any answers.Hi Paul,
This crash is happening on several machines with multiples versions of Adobe Reader 8, 8.1 and 9.1. However the crash only seems to be happening when using Livecycle designer forms. I did post this on the Adobe Reader forums as well. Grateful for any help...
kalyanbk -
Hello everyone,
I met a issue with Adobe Reader 10.1.4.
When I click at Submit button, the software crashed.
I have reinstalled the software, but it still didn't work well.
Could you please help to check this?
Thank you for your help on this.
If you need more detail information, please freely contact with me.
Shadow LuI do not believe that rooting your device is the direct cause of the crash in Adobe Reader. You certainly do not need to unroot your device just to run Adobe Reader.
Please uninstall and reinstall Adobe Reader to see if it stops crashing.
How to uninstall and reinstall Adobe Reader for Android
What is the Android OS version on your rooted device?
Where is the PDF document (that you are trying to open) located? Is it on your internal storage or an SD card? -
Adobe reader crashed after I root my device?
Hi! I have rooted my Pioneer P3 smartphone using this procedure playfuldroid.com/how-to-root-gionee-pioneer-p3-tutorial/ but it doesn't seems like I have missed out any step or brick my device as everything else is running smooth. However after my device is rooted, my adobe reader seems to crash when I open it. Should I reinstall my adobe or should I unroot my device?
I do not believe that rooting your device is the direct cause of the crash in Adobe Reader. You certainly do not need to unroot your device just to run Adobe Reader.
Please uninstall and reinstall Adobe Reader to see if it stops crashing.
How to uninstall and reinstall Adobe Reader for Android
What is the Android OS version on your rooted device?
Where is the PDF document (that you are trying to open) located? Is it on your internal storage or an SD card? -
IPad gets unusually heat up while using adobe reader for few minutes.
I Am using ipad air wifi and cellular and it gets heat up to an extent that I can't hold it for long. Also a PDF file leads to crashing of Adobe reader frequently, say in every two minutes. Please help. I have the latest version of Adobe reader... And iOS 7.0
iPad Air's appear to be susceptible to frequent crashes.
First, you could try turning off some of iOS features (such as Spotlight Search, Background App Refresh), which can consume a lot of memory and CPU time.
Help: Frequent crashes on iOS
This document also describes how to restart your iOS device. However, please note the steps described in the document are not the solutions to your crash problem. They are just workarounds.
Would you describe what you were doing when Reader crashed? Selecting or highlighting text, filling in form fields, scrolling pages, or anything else?
Would you send the Reader crash logs on your iPad Air to [email protected] as email attachments? If possible, please send us the PDF document(s) that you used at the point of crash as well.
How to get crash logs from iPad/iPhone
Please add the link to this forum post in your email for reference. Thank you for your help. -
Adobe Reader for Windows Phone cannot open older PDF versions?
I've found that Adobe Reader for Windows Phone displays the following error when I try to open certain PDF documents: "There was an error opening the document".
After doing some limited testing I found that it can successfully open PDF documents which were saved as "PDF version: 1.5 (Acrobat 6.x)", but the error appears when it tries to open documents saved as the older format "PDF version: 1.3 (Acrobat 4.x)". (I am checking the filetype version by opening the documents in Adobe Reader X on my PC and looking at the document properties).
My phone is a HTC 7 Mozart running Windows Phone 7.5. I noticed the problem when I was using the SkyDrive app to try and look at some PDF files I have saved in SkyDrive. SkyDrive downloads the file and then passes it to the Adobe Reader app to view. It works when I look at a newer version 1.5 PDF but not the older v1.3 type. Unfortunately my HP Photosmart 5510 scanner outputs scans as PDF files and only in the older file version.
I've tried reinstalling the SkyDrive app and the Adobe Reader app on my phone. (The Adobe Reader app is version 10.1.1, build 20120919).
Is this a known limitation, or is this a bug?
If this is a limitation that won't be fixed - is there an easy way I can convert my files to the newer file type? (Adobe Reader X on my PC doesn't seem to offer a way to convert existing files)
Thanks![topic moved to Adobe Reader for Windows Phone forum]
-
In adobe reader, I can't print from different trays?
Using Adobe Reader, I can't print from different trays on my Lexmark x954 printer. I've tried reinstalling the print driver (latest version) and reinstalling Adobe Reader with no luck. I can see the trays and even select them in the print dialog box in adobe but when I print I am unable to print from the correct trays. It always prints from tray 3 of my printer no matter what tray and type of paper I choose in adobe. Any suggestions?
I've also noticed a problem printing through Preview. I can select different trays using preview but the print time is extremely slow. It seems like it has to re-download the pdf page each time it goes to print. So a 100 page print job takes 20-30 minutes to complete which means other have to wait for my job to complete so it really slows our office down.
Thanks for your help. Also, I am using the mountain lion operating system. Thanks again!Don't know whether it will make any difference, but a new version of Adobe Reader has just been released:
http://www.macupdate.com/app/mac/73/adobe-reader (version 11.0.03).
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