App Store, victim of fraud competitors

Hello to all,
I am a developer and i am confident that fraud competitors ranked my app with one star !
Why ? because its impossible in a couple of hours to get an exact number of 41 one star al over 40 stores worldwide.
And it happens to be over 1600+ downloads, the right next day we get less than 200 downloads.
We wrote to apple support, and they said us to wait, but we are waiting more than 20 days, and no response.
Our app rating is down, and there is nothing we can do about it. We have a feeling that apple keeps ignoring our requests.
If someone had this problem in the past, please tell us what to do ??
Thanks

I am in a similar but slightly different situation which has the same end result - we are both out of pocket because of Apple iTunes and have been let down by Customer Services!
My son was given a gift voucher for Christmas and when he tried to redeem it recently (having waited patiently until the new album he wanted had been released ....), he discovered that the voucher had not been activated at point of purchase - by his grandma three months ago!!
You can guess what comes next?? On contacting "Customer Services", I was advised that nothing could be done without a sales receipt. Now I wonder - who would keep a sales receipt for a gift voucher?Its not like you need to take it back because it doesn't fit!!
OK I understand the implication is that it has been stolen but unless that can be proven, I think some judgement could be made on the veracity of the claim. As I stated to Apple - if this happens frequently then a) Apple are making a whole lot of momney for free and b) they hve a problem at point of sale if assistants are letting the cards be purchased without activating them. If it doesn't happen often then be prepared to listen to the customer and make a judgement call.
As it is, Apple has $25 of my mother's money, my son hasn't got his new abum and I have been genuinely shocked by the curt and downright dismissive tone ot the final email I recived on the subject - see below:
+*"Since all information regarding this request have already been provided, any additional emails from you regarding this issue without a copy of the receipt will not receive a response from iTunes Store Customer Support.*+
+Best Regards,+
Ronald
+iTunes Store Senior Advisor+
California
Nice, eh???

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HT204266 Hi... I bought an app from app store... It turned around to be a false app and not as per the description. App dev page is a fraud. How can I get a refund?

Hi... I bought an app from app store... It turned around to be a false app and not as per the description. App dev page is a fraud. How can I get a refund?

Welcome to the Apple community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.

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I feel your pain. People can leave bad reviews without even trying your application. they can leave reviews that are in a broken english that actually make ZERO sense (on the US appstore) and give you 1 star. You can click the report a concern but I have never seen Apple actually take a review down.
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I have some names too....
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Dave ..
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The rules are straight forward ...
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From here > The Complete Guide to Using the iTunes Store | iLounge Article

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App Store, victim of fraud competitors

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