Apple Response to iWeb1.1

Has anyone received any kind of response from Apple about the issues with iWeb?

Here is the response I got from Apple, needless to say none of the solutions solved the problem :-
Dear Ian,
Thank you for contacting Apple.
We noticed that your request for assistance was sent directly to the .Mac Support email address, [email protected]. To ensure your request is received with the appropriate information, please, in the future, process all requests through the forms available at .Mac Support on the web, <http://www.apple.com/support/dotmac/>.
Based on the information you provided, we understand you are unable to publish your iWeb site to .Mac, receiving alternating errors.
To troubleshoot this issue, first attempt to publish your iWeb site to A folder on your Desktop by selecting File > Publish to Folder.
If you are unable to successfully publish your iWeb site to a folder on your Desktop, there may an issue with your site data or the iWeb application itself. To troubleshoot this issue further, please contact AppleCare as .Mac Support answers questions concerning the online aspects of iWeb sites published to the .Mac servers.
iWeb support can be found at <http://www.apple.com/support/iweb>. If you require assistance beyond what is available online, the Technical Support team can be reached at 800-275-2273 from 8 A.M. to 8 P.M. CST every day. Please note that a per-incident fee may be associated with obtaining assistance from Tech Support. Your Tech Support representative will be able to determine what cost, if any, would be charged for the call.
If you are able to successfully publish your iWeb site to a folder on your Desktop and continue to receive the error "There was an error reading your iDisk quota," we first recommend that you back up the iWeb data file. If you already have this file backed up, you may skip to "Resolving the issue" below.
To locate the iWeb data file:
1. From the Finder menu bar, select Go > Go to Folder.
2. Type (or copy and paste) ~/Library/Application Support/iWeb into the field and click Go. You should now see a file named Domain. This file may also appear as Domain.sites, but we will refer to it as Domain throughout these instructions.
If you have the Backup application that is included with .Mac, you can use this to back up the file to your iDisk, CD/DVD, or to an external hard disk.
Note: Though there is an iLife plan in Backup, it does not currently back up the files associated with iWeb. To back up iWeb files, you will need to use either the Custom or Home Folder plan.
If you do not have Backup, you can create a copy of the file and place the copy in a safe place. To duplicate the Domain file, click the file once to highlight it, then select Duplicate from the File menu. This will create a copy of the file named, "Domain copy." Move this file to the desktop or any other safe location.
Resolving the issue:
1. Quit iWeb if it is open.
2. From the Finder menu bar, select Go > Go to Folder.
3. Type (or copy and paste) ~/Library/Application Support/iWeb into the field and click Go. You should now see a file named Domain. This is a Mac OS X package file.
Note: A package is a relatively common type of document in Mac OS X; it is essentially a sealed folder. It contains individual items, but cannot be opened in the same manner as a folder.
4. To open the package, hold down the Control key and click on the Domain package file.
Note: If you have a two-button mouse, this step can be accomplished by right-clicking the Domain package file.
5. Select Show Package Contents from the contextual menu that appears.
6. A new window titled Domain will appear showing the contents of the package. Here you will see one file (or possibly two files) named "assets.<membername>.groups.<groupname>.plist" or "assets.<membername>.plist" where <membername> and <groupname> correspond to your .Mac member name and .Mac Group name.
Note: Your .Mac member name is the first part of your .Mac email address, before "@mac.com."
7. If you have either or both of these files, move them to the trash. Then close the Domain window.
8. Open iWeb and try publishing again.
If you receive the error "Publish Error - An error occurred while publishing file "filename", try publishing again. If the timeout recurs, continue trying to publish.
For more information, please see the following article:
iWeb: "Publish Error" message due to a network timeout
<http://www.info.apple.com/kbnum/n303353>
For more assistance with iWeb, visit the iWeb Support page:
iWeb Support
<http://www.apple.com/support/iweb>.
If you are unable to resolve the timeout issues after multiple attempts, please let us know. In your follow-up email, please include any details that may be relevant, such as situations in which the error does not occur, details as to how you connect to the Internet, such as your Internet Service Provider (ISP) and connection method, as well as any additional information pertaining to the configuration of your local area network (LAN).
Regarding your inability to perform successful searches of your Blog using the Search feature, we suggest forcing a republish of your entire site.
To republish your site, first make sure you can access your iDisk from the Finder menu bar.
1. Click Go in Finder menu bar
2. Click iDisk > My iDisk
3. Verify you can upload a file to the iDisk's Group Folder
If you are successful in this, open iWeb and force it to republish the entire site to .Mac. To perform a forced republish of your entire site to .Mac, hold down the Option key while choosing File > "Publish All to .Mac.
Once you have successfully republished your entire site, clear your web browser's cache and attempt to search your Blog page once more. You can clear Safari's cache by selecting Safari > Empty Cache.
If your issue persists, please create a test Blog page, compose a test entry, add the search function to the test page and then publish.
Please reply to this message with the results.
Sincerely,
Leah
.Mac Technical Support
Access a wealth of technical support information by visiting the .Mac Support website at <http://www.apple.com/support/dotmac/>.
To learn more about using .Mac, visit the .Mac Learning Center at <http://www.mac.com/learningcenter/>

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Ipod Touch - White Screen Lock Out - Apple response poor/process inflexible

Hi
I have 2 Touchs and one has the random white screen issue. Screens goes grey`white and there's nothing you can do, till what seems like it needs to be recharged. i haven't had this happen when at home and near the 'master dock' .
I see thats its a prob that is more and more common, and have also seen on other forums that Apple are acknowledging it and in some cases have been providing freebies as sweeteners as well (allegedly).
So first - does anyone have any 'fixes' - other than what I have seen which is a replacement?
And secondly this is my 'Apple Service experience so far'
I called Apple UK support on Thursday morning, and pressed the options for Ipod and then Touch.
A woman answered and as soon as I told her my issue she advised she was IPHONE SUPPORT ONLY as that was section I had come through to and could not help me. I asked to be put through to relevant help section.
On hold for a few mins then line went dead.
Called back - making sure i pressed Ipod Touch options - in case it was user error first time - (it wasn't BTW) anyway got put through to IPHONE support again. This time the woman agreed to help, although i shall temper that by saying that my perception was that she started that day and had a script of 'if x do y' questions.
I explained the issue and that I had carried out web research. She was very polite but asked me questions I had already answered in my pre amble - i.e. screen is locked out, no response from buttons etc - but I was still asked what happens when you press the power button. Anyway I stuck with it - she then asked what firmware I had, and i advised I just upgraded to 1.2.
Ah thats the problem - you need to upgrade to LEOPARD (I have Tiger). That annoyed me as clearly thats rubbish and was really her ' ad libbing' I explained I had 2 touchs and other was fine.
She consulted a colleague and suggested I either send it in or make an appt at my local Apple store. Thats when it really went down hill...
More disappointed at the process, I called my local store (Regent Street - London) and was advised that the Touch would be replaced under warranty - but that I needed to make an appt to have that done, and no they couldn't make an appt on line (you are warned that up front in the recorded message before you get to speak to anyone). This I find odd - two people from Apple advise I can get a replacement under warranty, yet I have to make an appt - thats not good service.
As i am nearby, I decide to go to the Apple store anyway. I get same story and ask to speak to the manager. He is very well trained. He says all the diplomatic things, he agrees unit will be replaced under warranty, but says I have to see a technician - but I cant until tomorrow at earliest.
What then follows is a discussion about the process - his argument is that it allows the customer to attend at a time that suits them (but it suited me NOW - I was nearby). In reality the converse is true you can only chose a slot that suits apple.
The manager, stated that there are two diff stocks of goods. Items for sales and items for replacement. I suggested that he went to the replacement pile and provided one from that. NBo go - the technical dept could only do that.
I agree that booking for TECH SUPPORT is a great idea, but for a product replacement under warranty - especially when 3 people (and user forums) had advised this would be the case - this is not good service at all. The manager looked at me and uttered platitudes along the lines of ' thats your opinion', ' you are entitled to think that' - all of them verging on patronising. he even went as far to say that customers like being able to book a slot - erm - they have no choice!
He advised he 'would take my views on board' and would 'pass them on to the manager' - he was in fact the deputy manager. I left my details and explicitly asked for her comments - needless to say I am still waiting.
So i feel like I have fallen out with a close friend. I have been an Apple convert for 2 years now and this is our first major falling out. I am annoyed, as a customer, at being treated like this and forced into such a rigid system, and bitterly disappointed that a company that has such a a wonderful end user experience in terms of the products themselves and the sales side should treat loyal customers (in fact any customers) this way when trying to dal with faulty goods!
So, anyone have any thoughts - agree/disagree - who can I voice this to in Apple - the store doesn't seem to care past lip service!
I will also try to repost this on the general area if there is one
Rgds
Michael

Hi,
I used to work at an Apple Store so I have 2 summers of customer service experience under my belt. Let me just say that, yes, I empathize. Some of the store policies are ridiculous, which is partly why I left the company. Well, ok no, I just like to say that that's why I left. I'm actually a student.
Anyways, whoever told you that you can't make an appointment at the Genius Bar was WRONG. Shame on them. Go to this website (it's just apple.com/uk/retail (and Regent Street's site specifically) and on the right hand side there's a column for you to click Genius Bar Reserve.
http://www.apple.com/uk/retail/regentstreet/week/20071118.html
Here's the entire gist of the store policy. The store is obligated to give you a new iPod Touch if there's a manufacturer defect within 2 weeks of your original purchase. You'll still need a Genius Bar appointment, but all they do is take a look at it, confirm that it's a defect, and they'll return it for you (& they'll label it as DOA - Dead on arrival), and give you a new one. Easy.
I'm guessing you are outside of the 14 day period which is causing you all the trouble. So now we're talking about the year warranty. So you got your replacement iPod touch. Should there still be a defect in your replacement, you still have 14 days from the day you received THAT iPod touch to get a new one. There's a chance that if you talk to the manager (a different one and there are several), he'll hook you up with a brand new iPod touch, without having to go through replacement protocol.
The manager you talked with sounds like a jerk to me, and believe me, I hate it when Apple employees try to think theyre "all that." We student employees used to laugh at how seriously some employees took it. But really, those guys are there to help you and give you solutions, at least that's the company line. With that in mind, demand them to do what's right. I wish I could actually help you. I used to take care of people in situations like these all the time.
Good luck.

Has anyone even heard from Apple regarding the iWeb1.1 problems?

I am curious to know if anyone has contacted tech support via phone or email and received some form of response to this rediculous problem eveyone is experiencing, and if so, what is their response?
I was about to call tech support and/por write but if everyone else has, why waste my time.

Here is the reply I got from Apple, the solutions do not work by the way :-
Dear Ian,
Thank you for contacting Apple.
We noticed that your request for assistance was sent directly to the .Mac Support email address, [email protected]. To ensure your request is received with the appropriate information, please, in the future, process all requests through the forms available at .Mac Support on the web, <http://www.apple.com/support/dotmac/>.
Based on the information you provided, we understand you are unable to publish your iWeb site to .Mac, receiving alternating errors.
To troubleshoot this issue, first attempt to publish your iWeb site to A folder on your Desktop by selecting File > Publish to Folder.
If you are unable to successfully publish your iWeb site to a folder on your Desktop, there may an issue with your site data or the iWeb application itself. To troubleshoot this issue further, please contact AppleCare as .Mac Support answers questions concerning the online aspects of iWeb sites published to the .Mac servers.
iWeb support can be found at <http://www.apple.com/support/iweb>. If you require assistance beyond what is available online, the Technical Support team can be reached at 800-275-2273 from 8 A.M. to 8 P.M. CST every day. Please note that a per-incident fee may be associated with obtaining assistance from Tech Support. Your Tech Support representative will be able to determine what cost, if any, would be charged for the call.
If you are able to successfully publish your iWeb site to a folder on your Desktop and continue to receive the error "There was an error reading your iDisk quota," we first recommend that you back up the iWeb data file. If you already have this file backed up, you may skip to "Resolving the issue" below.
To locate the iWeb data file:
1. From the Finder menu bar, select Go > Go to Folder.
2. Type (or copy and paste) ~/Library/Application Support/iWeb into the field and click Go. You should now see a file named Domain. This file may also appear as Domain.sites, but we will refer to it as Domain throughout these instructions.
If you have the Backup application that is included with .Mac, you can use this to back up the file to your iDisk, CD/DVD, or to an external hard disk.
Note: Though there is an iLife plan in Backup, it does not currently back up the files associated with iWeb. To back up iWeb files, you will need to use either the Custom or Home Folder plan.
If you do not have Backup, you can create a copy of the file and place the copy in a safe place. To duplicate the Domain file, click the file once to highlight it, then select Duplicate from the File menu. This will create a copy of the file named, "Domain copy." Move this file to the desktop or any other safe location.
Resolving the issue:
1. Quit iWeb if it is open.
2. From the Finder menu bar, select Go > Go to Folder.
3. Type (or copy and paste) ~/Library/Application Support/iWeb into the field and click Go. You should now see a file named Domain. This is a Mac OS X package file.
Note: A package is a relatively common type of document in Mac OS X; it is essentially a sealed folder. It contains individual items, but cannot be opened in the same manner as a folder.
4. To open the package, hold down the Control key and click on the Domain package file.
Note: If you have a two-button mouse, this step can be accomplished by right-clicking the Domain package file.
5. Select Show Package Contents from the contextual menu that appears.
6. A new window titled Domain will appear showing the contents of the package. Here you will see one file (or possibly two files) named "assets.<membername>.groups.<groupname>.plist" or "assets.<membername>.plist" where <membername> and <groupname> correspond to your .Mac member name and .Mac Group name.
Note: Your .Mac member name is the first part of your .Mac email address, before "@mac.com."
7. If you have either or both of these files, move them to the trash. Then close the Domain window.
8. Open iWeb and try publishing again.
If you receive the error "Publish Error - An error occurred while publishing file "filename", try publishing again. If the timeout recurs, continue trying to publish.
For more information, please see the following article:
iWeb: "Publish Error" message due to a network timeout
<http://www.info.apple.com/kbnum/n303353>
For more assistance with iWeb, visit the iWeb Support page:
iWeb Support
<http://www.apple.com/support/iweb>.
If you are unable to resolve the timeout issues after multiple attempts, please let us know. In your follow-up email, please include any details that may be relevant, such as situations in which the error does not occur, details as to how you connect to the Internet, such as your Internet Service Provider (ISP) and connection method, as well as any additional information pertaining to the configuration of your local area network (LAN).
Regarding your inability to perform successful searches of your Blog using the Search feature, we suggest forcing a republish of your entire site.
To republish your site, first make sure you can access your iDisk from the Finder menu bar.
1. Click Go in Finder menu bar
2. Click iDisk > My iDisk
3. Verify you can upload a file to the iDisk's Group Folder
If you are successful in this, open iWeb and force it to republish the entire site to .Mac. To perform a forced republish of your entire site to .Mac, hold down the Option key while choosing File > "Publish All to .Mac.
Once you have successfully republished your entire site, clear your web browser's cache and attempt to search your Blog page once more. You can clear Safari's cache by selecting Safari > Empty Cache.
If your issue persists, please create a test Blog page, compose a test entry, add the search function to the test page and then publish.
Please reply to this message with the results.
Sincerely,
Leah
.Mac Technical Support
Access a wealth of technical support information by visiting the .Mac Support website at <http://www.apple.com/support/dotmac/>.
To learn more about using .Mac, visit the .Mac Learning Center at <http://www.mac.com/learningcenter/>

Another MBPrd Image Retention thread - troubling Apple response

Took my MBPrd that was showing signs of Image Retention to the Apple store today. When I made my appointment, I clearly put MBPrd with Image Retention in the description.
First Genius I talked to basically told me that the engineers at Apple have said that because of the high-resolution screen, image retention may be a problem. I prodded a little more and asked her if this was affecting all MBPrd and she said yes, at which point I asked her if I had any options. After discussing with her for a few minutes, she would not order me a replacement, and because it was outside of the 2 week return period, I could not get my money back. If that was their answer - why did they allow me to come into the store in the first place! BTW I've got the 2.6, 16GB RAM, 512GB SSD.
Naturally, I was a little peeved, and asked to speak to a manager as I felt it was totally unacceptable on a close to $3000 machine that's a few months old that they wouldn't stand behind their product.
The Lead Genius came out, and gave some more reasonable answers - they don't know what's causing it now, but they have escalated to engineering. He could get me a replacement if I wanted to go that route, but could not guarantee that the new one would be free of Image Retention problems, and that if it had the same issues, they wouldn't be able to do anything about it.
I politely told him to contact me in two weeks to see if Apple gets any closer to fixing the problem, at which point I'll decide whether I want a new one, or try and get a refund.
In the past, Apple has always stood by their products for me. I'm absolutely appaled that this was their answer. As Biggie, said - mo' money, mo' problems...
For those that have gone back to the Apple store - what has been their response to your Image Retention issues?

Took my MBPrd that was showing signs of Image Retention to the Apple store today. When I made my appointment, I clearly put MBPrd with Image Retention in the description.
First Genius I talked to basically told me that the engineers at Apple have said that because of the high-resolution screen, image retention may be a problem. I prodded a little more and asked her if this was affecting all MBPrd and she said yes, at which point I asked her if I had any options. After discussing with her for a few minutes, she would not order me a replacement, and because it was outside of the 2 week return period, I could not get my money back. If that was their answer - why did they allow me to come into the store in the first place! BTW I've got the 2.6, 16GB RAM, 512GB SSD.
Naturally, I was a little peeved, and asked to speak to a manager as I felt it was totally unacceptable on a close to $3000 machine that's a few months old that they wouldn't stand behind their product.
The Lead Genius came out, and gave some more reasonable answers - they don't know what's causing it now, but they have escalated to engineering. He could get me a replacement if I wanted to go that route, but could not guarantee that the new one would be free of Image Retention problems, and that if it had the same issues, they wouldn't be able to do anything about it.
I politely told him to contact me in two weeks to see if Apple gets any closer to fixing the problem, at which point I'll decide whether I want a new one, or try and get a refund.
In the past, Apple has always stood by their products for me. I'm absolutely appaled that this was their answer. As Biggie, said - mo' money, mo' problems...
For those that have gone back to the Apple store - what has been their response to your Image Retention issues?

Account disabled and apple response

I am suddenly not able to purchase items from the itunes store as itunes keeps rejecting my billing information. The funds are there so I contacted customer support through email. Their response via email was that they wanted me to send them my last bank account statement through email to an apple point of contact.
This seems very fishy, sending my bank account information via email to a person unknown to me. Has anyone else received this from apple customer support?

hkirschner,
Welcome to Apple Discussions.
Their response via email was that they wanted me to send them my last bank account statement through email to an apple point of contact.
No, no, no!
Is that emphatic enough?
No legitimate retailer would ever send that request.
;~)

Apple response to my movie download issue. A one time refund, Read the Terms of Sale, you buy the rental you own it works or not. I tried VUDU and it works great via my PS3. Thanks for everyone input.

Hi Ernest,
Chris, here from the iTunes Store. I see that you rented the movie "Captain America: The First Avenger" from the iTunes Store and it will not play properly. When it comes to your money, I can certainly appreciate how important it is to feel that you are treated fairly, and I would be more than happy to help you out with this today.
I'm happy to report that I was able to make a one time exception for you, and have reversed the charge for "Captain America: The First Avenger," which I understand did not work for you. In five to seven business days, a credit of $3.99, plus any applicable sales tax, should be posted to your Visa.
Please keep in mind the refund will not process until payment has been received successfully by iTunes, which usually takes three to five business days from the date of your purchase. Once payment has been received, you will receive an invoice for your purchase and the refund will appear three to five business days after your invoice is sent.
It is highly recommended to monitor the order that a refund has been requested for, to ensure the purchase was processed successfully by your financial institution. If the payment or refund does not appear on your statement after the appropriate amount of time, please respond to the correspondence received and we will gladly investigate this matter further.
Please note that according to the iTunes Store Terms of Sale, all sales are final, so this is an exception which I cannot guarantee will be granted again in the future. The iTunes Store Terms of Sale are available for you to review here:
Terms of Sale
http://www.apple.com/legal/itunes/us/sales.html
If you have any further questions or concerns regarding this issue, please let me know and I would be more than happy to address them for you. Thank you very much for being part of the iTunes Store family, Ernest, and I hope you have a great day.
Sincerely,
Chris

Sorry your experience wasn't a plesant one, but most of the issues they work on are hardware in nature, not software.. I'm not taking up for Apple... I'd had my share of run-ins with them as well.
As for your iTunes issue... an EASY solution is to simply tell iTunes that the location you want your tunes stored in is your Public folder. Items in your public folder can be seen and opened by others, so your wife could easily access the files there.
For you, go to your Music folder, find the iTunes folder, and drag it to your public folder.
Next, go to iTuness>Preferences and click on the Advanced tab, then the General Tab, and the first window you see is the iTunes Music Folder Locataion. Click Change, then navigate to the iTunes folder in you Public folder.
Now, next time you purchase a song from the iTunes store, or import songs from a CD, they will be stored in the iTunes folder, in your public folder.
You wife does basically the same thing except she navigates to YOUR public folder, and the iTunes folder inside.
She will have to manually find and import any new songs you add but at least your entire library will be available for her to listen to.
There are other ways of getting the same thing done, but I think this is the easiest.
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IOS 7.1 update problem. Wifi disabled, no longer works. Disappointed with apple response

I have several IOS devices and updated each of them to Apple's release of IOS 7.1.
Unfortunately my iPhone 4s did not update successfully. It was affected by the widely reported issue regarding WiFi being disabled permanently. After the update to IOS 7.1, wifi is no longer an accessible option on the IPhone 4s.
After doing some online research and identifying this as a common problem, I tried some of the suggestions available online such as resetting settings and restoring from backup. None of these suggestions worked.
I brought the iPhone 4s to the apple store at the Rideau Center in Ottawa, Ontario, Canada and spoke to one of the employees. He stated that it was not an apple issue and that it was a problem with my phone that would cost $200 to resolve. He said that it was not a problem related to the ios 7.1 update and that it was a "coincidence" that it happened at the same time as the update to ios 7. 1 and was probably an issue with the wifi chip.
It is surprising to me that applying an update recommended by apple and using the iPhone 4s in the manner in which it was designed (using wifi) would cause this basic function (wifi) to cease to function.
Wifi is an essential part of my day to day use of this device. I am appalled that apple is denying the problem and has no resolution for it.
If anyone else this problem, please go to your nearest apple store and let this forum know your experience in getting the issue resolved.

Somewhere in there, is there a question for us, your fellow users in these user to user support forums?

Apple response time for an At&t unlock

Hello.
Talked to an At&t assistent about unlocking my iphone 4 (3-04-2012).
I was told that it would take about 7-10 days to get an answer on my mail from apple but... still waiting...
Already done a restore hopping that it was done...
Got a Case ID, how can i know the status of the request?
Thanks

Just got the email from At&t that says as you mencioned...
1º That is the NEW Requirements. at the date i requested the unlock, that was not the case.
2º If i bought the phone to a At&t custumer that has all the requirements to unlock. it´s stupid that now that the phone is mine,that to unlock it, i must ask the custumer (now the former owner of the iphone),for him to unlock a phone that i can prove he sold to me...
But ok... bla bla bla... they always win...
Anyone knows if is there a fee that i can pay to At&t so i can Legally unlock the Iphone?

Spoke with APPLE SUPPORT about iWeb1.1

I contacted Apple support about the problem with iweb 1.1. Basically, I informed them of the discussion board and specifically to all the posts with the error messages. Seems like this was news to them. However, the support staffer was going to get it to the iweb engineers or at least make sure that they were aware of the problem(s).
Like many of you I have had trouble with the publication of my site. Let's hope Apple is now fully aware and will let us know soon what is going on.
All we can do now is keep informing Apple of the situation and wait.
imac g5 Mac OS X (10.4.6)

I contacted them by the iWeb support form on their site 2 days ago and just got this back:
Apple is investigating an issue that can cause some to receive one of the the following alerts when using iWeb 1.1 to publish to their .Mac website:
- Unable to read your iDisk quota
- An error occurred while publishing file "[filename]".
- .Mac account credentials validation failed for account "[member name]"
We apologize for any inconvenience, and appreciate your patience as we investigate. We will email you again once we have more information regarding this.

Apple Response to OS X Update 10.4.11

I, like a lot of you, read a lot of threads. We read them not so much to complain but to try and stay ahead of the curve and make ourselves as aware as possible and also avoid as many problems as we can. As I've read reactions to the 10.4.11 update on this thread and other threads (Safari, etc.) it seems to me that there are quite a few people that are dissatisfied with this update and the issues it has caused in their equipment. I also see a lot of information on "HOW TO FIX" the problem once something doesn't work or something goes wrong. While some have been successful in eventually working around or fixing their problem, a lot of other people have not been successful. It's hard to believe that nothing meaningful related to these issues has been addressed by Apple. I see lots of kudos in the press about Apple, I see more and more I-Phone advertisements, I see more and more PC vs MAC TV commercials but I don't see anything from Apple in reference to addressing some of those vexing problems that bother so many loyal users. Issues like the "Glossy vs Matte" screen issue. Issues like this recent 10.4.11 update. How long can we just keep saying "try this next", "Maybe this will fix it", "dump this", "Dump that", "Re-Start this", "Remove that". I'm no computer expert (far from it) but I think people need an operating system that works, not one that "sort of" works. WHAT'S UP APPLE!!!!!!!!

Hi
In these forums you're going to see threads from people who have problems. So the tone is going to be on the negative side. Assuming these problems are pervasive may be a bit of stretch.
Is there a specific operational issue(s) you are having with Safari?
Personally, I haven't had any problems with 10.4.11, including Safari. I've had minor operational problems with 10.5.1 (more to do with 3rd party incompatibility), however, given the "newness" of Leopard, that's to be expected. BTW, Safari in Leopard has operated without problems for me.
One Safari issue in 10.4.11 that seemed to crop up quite a bit here was Safari failing to start. The underlying cause pointed to user alterations of Safari 2 which complicated an otherwise easy conversion from Safari 2 to 3. While modifying Safari may enhance its features, users run the risk of creating problems whenever Apple updates the OS.

Disgraceful Design Flaw and Apple Response re: Docking issues

For everyone having issues trying to dock their Ipod Touch 4th gen the problem is clearly a design flaw with the slanted angle on the units rendering them incompatible with the majority of the docking systems of IHome / Bose / Denon or whatever. If you look at the pin on the USB cable that came with the Ipod, you'll see that it is smaller then the pins of the docking stations. I find it amazing that Apple has been entirely quiet regarding this issue even after all of the posts here about the problems people are having.
With all the money and huge sales that Apple is enjoying, we should DEMAND---but they should have offered---an adapter---FREE !!! that will allow us to use our old IHomes/Bose/Denon...or whatever systems. SHAME ON APPLE---If they don't do something to correct this problem, they should realize that we will not purchase any other Apple products until this issue is resolved

YEp, at first there were tons of individual complaint messages, and so I decided to create a website with a simple list of everyone having the issue. I said so in the forums and the Apple guys locked my account for bad behaviour (!!!!) and closed down the whole thread (with hundreds of messages).
I put it up on the web, complaining out loud of this bad move for Apple PR. Even got to be interviewed by a few internet media companies from the US and Australia.. and after that I got a call from the regional executive officer of Apple Europe (in Ireland).
They unlocked my account and agreed to inspect the case. They asked me to go to a service centre where they would exchange the cover and send the deffective one to California for testing.
Even today, after 2 years, if you look for my name on google you get more than 1,000 results just about this issue.

Apple Response to Problems

Hi All, I along with so many of you are having the same problems with streaming since the update, when everything was working fine before the update. For many this is not a internet speed problem, it is a bug in the new update that has affected the buffering of HD content and Dolby Digital sound. There are so many posts now, it's difficult to find any real resolutions. Has anyone actually heard any official word from Apple on whether they have even acknowledged there are problems with the new update and if they are doing anything about them?

Thanks I'm aware of that. I was just asking if anyone had heard any word from Apple, Applecare or tech support that acknowledged the problems most people are having and if anyone has heard of an impending fix.

Any official Apple response about defective MM?

So many complains about the defective wireless MM, and not even one single official word from Apple... Am I right, or have I missed something? Frustrating! Apple should at least have acknowledged the existence of such a problem even if they do not seem to have the finest idea what to do about it.
From what I read, there is no fix either. All known 'fixes' are premature. I hate the idea of switching MM on/off on a constant basis... I am not willing to change every half an hour or so the location of the battery... I have no sensitive fingers to know exactly where to touch the notty mouse...
In short, wireless MM is not an Apple product like those I used to be proud at, and the fact that Apple apparently does not care drives me nuts! Naively, as a loyal Mac lover for years, I do expect more from my Apple.

No answer is also an answer...

Solving the iCal vs Google Calendar problem [Apple response requested]

When is this going to be fixed? This major problem has been reported by Google, but yet to date nothing has been said by Apple.
http://www.google.com/support/forum/p/Calendar/thread?tid=6791daf5ef644ebf&hl=en

Raymon:
Per the TOU "Apple involvement. Apple does not formally provide technical support on the Site. However, any information that is provided by Apple or Apple employees is offered on an “AS IS” basis without warranties of any kind." You can read the Apple Support Communities Use Agreement here: https://discussions.apple.com/static/apple/tutorial/tou.html. No one can speculate as to when it will be fixed. As soon as possible I would imagine. I am sorry that you are experiencing these problems.

Apple Response to iWeb1.1

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