Apple store didn't know, called apple care, told to go back to store.
I'll try not to rant too much, but I'm a wee bit upset. I understand that the free/refunded bumper issue was just brought up yesterday, but I would have assumed they would have gotten their stores ready for this.
I went into the the apple store this morning (not expecting to get my refund today, but at least some info on how to get it, or a form to fill out) because I bought two bumpers for our to IP4's. It helps the death grip a bit, but not all the way. The Apple store 'genius' told me the that they didn't have all the info on the free ones yet, to check back another day, keep an eye online for info. I explained that I don't need one, I need a refund for the one I have. She acted like she didn't know anything about a refund, and then went to the back of the store to talk to someone and returned with the same story, we can't refund you one, we can give you one, but you'll have to wait until there is something online. I said I don't need another, I was looking for the refund. She said she didn't know what to tell me and to keep checking online.
I left a bit miffed so I called apple care, they said that since it was from a store, I needed to get it there, if I had bought it online, she could take care of me.
They had to expect people to head back into the stores for refunds.
Does anyone have any info? And don't flame me, I love my new phone, I'm just a little ticked that I'm getting the run around.
Thanks
pberk wrote:
It was part of the press conference, not the Q&A - you can see the whole press conference on Apple's site....
Ummm, no, it was during the Q&A, not the Press Conference. You fail.
During the Press Conference, he only mentioned that you'll get a refund for bumpers, but didn't go into detail regarding that.
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Apple should be fixing this problem for free. It is a hardware issue. Check the Web. A lot of your customers are having the same problem. If I have to spend money to fix this I will be choosing a different cell phone provider
That the problem has happened to someone else, or even to a couple of dozen people, does not make it a "widespread problem". Apple has sold millions of iPhones, so even if hundreds have experienced the problem that's still a very small failure rate.
Your iPhone is out of warranty, so you will need to pay for service. If Apple finds this to be a screen issue, in many Apple Stores they can replace the screen for US $149. If it's not a screen issue or your local Apple Store can not yet replace the screen, then Apple replaces the entire iPhone. Those are their policies, and complaining about it, particular here in these user-to-user forums, will accomplish nothing.
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There is nothing more anyone here can tell you.
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