Apple support evening telephone appointments
I am furious this evening, I booked a scheduled support call tonight at 20:15, automated service called me twice, then told me customer support were closed when I selected my option. Are they nuts? My iPhone 5 was insisting I was entering the wrong password when I tried to purchase through I tunes. I then tried my IPAD which asked me for password as soon as I connected, I had not requested anything, but it took money from me and gave me Now Xmas at £10:99. I would never have purchased this in a million years. I am now plagued in my car by this trash it's driving me crazy as there are so many Xmas songs integrated into my playlists I have to keep ejecting them, I want them to remove it and give me what I was trying to select. Really cheesed off SIRI doesn't work in my Vauxhall Adam either. Really annoyed!
OK, thanks for sharing. Now, what you would like us, your fellow users, to help you with?
Similar Messages
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How do I review a conversation that I had with Apple Support Chat?
Hello. Today I used Apple's Support Chat to clear up some confusion that I had. The staff member I chatted with was extremely helpful and walked me through the steps needed to address my problem. After the chat ended, I was directed to a survey of my experience (which I filled out). I was told that I would be sent a transcript of the chat, but have not yet received one. How long does this usually take?
The staff member provided useful links in the chat, and I was hoping to review it so that I can follow the links to the products I need. Is there a way to look up old chats or request a transcript? I have the case serial number, but when I look it up it does not display the conversation that I had. I thought that after I filled out the survey that it would bring me back to the conversation to look over, but it did not. I created a Support Profile hoping to find the transcript but had no luck. Now I am not sure what to do because I cannot recall all of the steps that were suggested.
Please help! Thank you in advance.
Jocelyn.Hello K Shaffer,
Thank you for posting a reply. I followed your advice and began a new chat with Apple Support, even though it was a bit time consuming. The staff member I spoke with was able to review my old chat and gave me the information I needed from it. She also e-mailed me the transcript of our chat, which the first person I talked to did not do. She said that one can request previous chat transcripts by going here,
http://www.apple.com/privacy/contact/
selecting "privacy issues," and filling out the form. It would probably be faster to chat online with Apple Support like I did, but this is just another way to receive a transcript if you were not e-mailed one or accidentally deleted it.
Thank you for your help!
Jocelyn. -
Monitor has developed lines on it (and affiliated apple support stores)
Hi, my 6 month old Macbook Pro (Retina display) has developed vertical lines on the left of the screen and horizontal line on the bottom. We took it to an
affiliated apple support store (no appointments available at Genius Bar's in the UK) and they have said that the damage was caused by ourselves and it won't
be a warranty repair (they suspect we tried to close the lid with a pen stuck in the laptop).
We don't use the Macbook that often and can't think of anything that we did to cause the damage and a bit frustrated that we have to pay £600 to repair
this. We are also concerned that because this is only an affiliated store there is no incentive to fix this under warranty.
Anyone had experience of this problem or dealing with apple affiliated support stores.
The only thing that that we can think of is that maybe our 2.5 year old toddler got his hands on the macbook but failing that we are now in a quandary over
whether to pay for the repair as now not sure if the monitors on the newer generation of macbooks that robust anymore and will just break again (typically the 5 year old macbook is fine!).
Any thoughts appreciated.Hi, my 6 month old Macbook Pro (Retina display) has developed vertical lines on the left of the screen and horizontal line on the bottom. We took it to an
affiliated apple support store (no appointments available at Genius Bar's in the UK) and they have said that the damage was caused by ourselves and it won't
be a warranty repair (they suspect we tried to close the lid with a pen stuck in the laptop).
We don't use the Macbook that often and can't think of anything that we did to cause the damage and a bit frustrated that we have to pay £600 to repair
this. We are also concerned that because this is only an affiliated store there is no incentive to fix this under warranty.
Anyone had experience of this problem or dealing with apple affiliated support stores.
The only thing that that we can think of is that maybe our 2.5 year old toddler got his hands on the macbook but failing that we are now in a quandary over
whether to pay for the repair as now not sure if the monitors on the newer generation of macbooks that robust anymore and will just break again (typically the 5 year old macbook is fine!).
Any thoughts appreciated. -
I have paid for an extended support through the Apple protection plan. Frankly I do not understand what I´ve paid for as there is no support and no plan, except ignorance and waiting time.
I have had and still have serious problem with my Mac Book Pro, and spent loads of money on phone charges with mainly negative results. All I have "achieved" is wasted time. I just wonder if it is only me who feel totally helpless as the Support People are not really helping. I´ve spent approsmimately 200 USD in phonecharges on their support phone, so far. But that is nothing compared to the hours spent waiting for answer and listening no absolute nonsense. Finally I went to an Apple store who sent the machine in for repair, and one fault was the motherboard. However I could still not connect with my Time Capsule and Aperture seemed to have lost all my photos. This all happende after upgrading to Mountail Lion. Also the cable network isn´t working. I can easily see on the net that I am not the only one with problems. I´ve ended up with solving most of this myself, except the network connection. It is still not working.
I am actually deeply dissapointed with Apple and I cannot find any way to even forward a complaint. Not that I believe it would help, but at least I´ve tried. I also think it would be fair to to get my money back for a product I´ve paid for which obviously isn´t working, namely the Apple Care Protection Plan.Hi, so you suggest I should be grateful for getting what I have paid for? Sorry but that's only getting what I paid for. Add to that, that this has been against the phone support I've used a lot of time and money for! I don't feel anything but hopelessness for the total lack of customer support. An expensive Mac Book Pro shouldn't fail after 2 years in the first place! But failure may of course happen with the best products, and Apple as well. The real fault however is Apple's arrogance and failure to fix it! Instead of getting help and guidance to a solution, I used hours and lost days of work, and was made to pay a lot for total unusable "assistance". I was even adviced to hold back on taking the Mac Book Pro to a store, as I was told the support person a senior, would figure it out. Well Apple definiately squezzed the lemon! Since the Time Capsule/Time Machine system didn't fuction I was also in a stale mate as I needed assurance that My files wasn't lost when delivering the machine for repair. I was adviced that could happen. Quite a deadlock wasn't it! As an expert on Quality Assurance I was also suffering lost revenue in my work for clients. I finally had to buy a Samsung Ultrabook as working machine and backup, a neccesity as Apple obviously cannot be trusted when needed. Bill Gates and Windows has one advantage over Apple, they know things can go wrong and hence have much better support. Apple support is a maze were only the strongest and most persistent get through. I am one as I didn't accept being treated like that. That's the only reason I finally got a repair. However the machine is still not functioning as mentioned. I have a case number, a phone number and mail address to a senior support person, whom I've been trying to contact for more than a week, He has still not responded to my mails or phone calls. I cannot even figure out how to contact Apple to complain about such ignorance. Note by the way that here in Norway I must pay to call support and more often than not there is more than half an hour waiting time. I might spend hundred of dollars in that "game" without even knowing that I will get the support I've paid for and only keep paying even more for wasting my time! This is simply not good enough, it is no less than arrogant and wrong! I frankly think Apple is doing a big mistake with such por treatmen of their customers.
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For about three weeks I haven't been able to download any apps, not even the free ones. My apple id billing information says that my security code on the back of my credit card is invalid. I called apple support and they told me to go to the express lane website but I still cant find a fix for my problem. If you could help me out that would be superb!!!!
Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
IPad mini now terrible to use, apple support no help because warranty is up. All cause by new ios8 update, wifi issues, many apps no longer work, apps that do work now crash regularly and sometimes take several instances and reboots to even open.
need help uninstalling ios8 and going back to 7 where things worked please.
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My Ipod shuffle appears in itunes on mac but not on windows 7 even though we have the latest update of itunes. We have also tried the other solutions on the apple support site.
Hi reinkristine86!
I know you’ve said that you have tried other suggestions for troubleshooting this issue, so pardon me if you have already seen this article, but have you tried all of the troubleshooting steps listed in the article below?
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/ts1369
Thanks for coming to the Apple Support Communities!
Cheers,
Braden -
I just got this phone about 2 weeks ago. I was prompted to do an update and did it... then my phone showed the image of the wire to the itunes symbol... so it's in recovery mode. I have been working on this for hours! I read tons of apple support procedures and followed them to the letter.... HT1414, TS3125, TS1538 etc.
I uninstalled my itunes, quicktime... all the apple products like the instructions said. I reloaded everything and rechecked to make sure it was good. Driver is showing up good with no problems.
I would totally be fine with restoring it to the original settings... I've only had it for 2 weeks! But itunes won't even recognize the phone so I can't even hit the restore button. This is so frustrating. I am running windows 7... and I ran all updates like the apple support instructions said. I checked updates with Norton. All good. I did all the windows & norton updates before I uninstalled and reinstalled apple products. If I could only get itunes to even recognize the phone.
The phone is not jailbroken... it was fresh from the factory... then that update!
Please help. I am without a phone.I may have fixed the issue. The errors in device manager were a driver error apparently windows didnt have appropriate drivers installed to allow itunes to recognize a device in recovery mode. I followed the paths in the guide above in more detail using this path ( http://support.apple.com/kb/TS1538 under if device not recognized while in recovery mode) to alleviate the issue update is now installing appropriately ( i hope).
I will update if everything works correctly -
Apple 5C voicemail doesn't work even after Apple Support
About a month ago, I purchased an iPhone 5C and the voicemail wouldn't set up. I called Apple support and they helped me upgrade to iOS 7.0.4 and the newest version of my carrier, Verizon. They then helped me call my own number and set up my personalized greeting and voicemail. We even test called the number from Apple support and left a message. My Apple support helper did get the greeting and I recieved a messgae from them. The voicemail and greeting continued to work for a few days, and here we are a week later, it doesn't work. Help?
Why is this Apple's problem? Your voicemail is provided by your carrier.
Apple was kind enough to do the VM configuration for you when you couldn't, but the *setup* is Verizon's problem. -
Apple support asked me to reset my settings to fix my iMessage issue and not my iPhone is stuck in reset mode. It won't sync with my iTunes and it won't allow me to move past that reset screen to even use my phone.
Anyone out there have this issue, I'd really love some help/guidance.
Everytime I restart, force quit mail, restart in safe mode, and regular mode, when I reopen the Mail application, it goes right to the Upgrade Mail database screen and goes right back to the same spot it has been since I downloaded Mountain Lion and initislly opened the Mail app. It only goes to the Upgrade option, or can quit and Upgrade later. It is stuck in the middle of the Upgrade of my mail database...this blows!!! -
I want to change my region and everytime it says my itunes match subscription is active. I disabled the auto renewal without any success!! I even called apple support that promised me to call within 2 hours, that was 10 days ago!! Any help??
Hi Roger
Thank you for your reply.
My original feed is: http://casa-egypt.com/feed/
However, because I modified the feed http://feeds.feedburner.com/imananddinasbroadcast and nothing changed, I redirected it to another feed and then I deleted this feed.
Is there any way to change the feed in itunes? The only feed I have now is http://feeds.feedburner.com/CasaEgyptStation
I tried to restore the feed http://feeds.feedburner.com/imananddinasbroadcast but feedburner refused.
I know that I missed things up but I still have hope in working things out.
Thanks is advance.
Dina
Message was edited by: dinadik -
Just trying to back up my data. I have now closed my email account of my original email so cant receive email or remember security questions. Tried setting up another account but it doesnt allow access to iCloud. Now managed to lock my account for 8 hours. Unable to Chat with Apple as I dont have a contract. Tried submitting a telephone request - it just tells me to add a valid number (which I did offer up home and mobile) neither of which were accepted. So completely stuck after starting this 5 hours ago. Does anybody know if Apple has a telephone support contact number please that I can ring and actually speak to somebody? Thanks!
You'd selected the correct country for you and your iTunes account ? The form has validation to check that the phone number is valid for the country that you select.
If your country appear on this page then try the link/number for it : http://support.apple.com/kb/HT5699 -
I bought a mac book pro in the UK and I now live in another country which is not supported by apple support. I want to contact apple support but I cannot find any telephone number or email to do so. any ideas?
http://support.apple.com/kb/HE57
And here:
http://support.apple.com/kb/HT1434 -
How do I restore photos from iPhone 5 to iPhoto. I erased all my events in iPhoto by mistake so need to sync them phone upstream to lions 10.7....not even apple support could help?? I plug my phone into iPhoto and it sees the camera roll but none of my event so I can move them back into iPhoto
Your photos are gone. When you synch your phone with iPhoto, the actual picture file does not synch, rather is is a very small thumbnail file suitable for viewing on the phone, but of such small resolution that it's useless for anything other than viewing on the phone. In any case, Apple makes no way for you to retrieve these thumbnail file.
If you deleted photos from iPhoto, your only hope is if you have Time Machine or another backup that might have had those photos. Are they perhaps still in the "Trash" within the iPhoto app? -
I have been trying to get through to Apple support for around three hours. Apple send me an e-mail asking me to click on the IOS7 diagnostics button but when I do there is no response, i.e. the button does not work. When I try to schedule with my UK telephone number I ]get an e-mail saying that Apple could not contact me and if I enter the international dialling code i.e (0044) it will not accept this as it is invalid! This is driving me mad as I got through to Apple support in USA first time this morning. Help!
I have been trying to get through to Apple support for around three hours. Apple send me an e-mail asking me to click on the IOS7 diagnostics button but when I do there is no response, i.e. the button does not work. When I try to schedule with my UK telephone number I ]get an e-mail saying that Apple could not contact me and if I enter the international dialling code i.e (0044) it will not accept this as it is invalid! This is driving me mad as I got through to Apple support in USA first time this morning. Help!
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