Apple TV ... Rental movie lost

In the middle of watching a rental movie, it stopped.... And I cannot get the rental movie back .... Any suggestions?

We had the same problem and it started after we updated the Apple TV software, and first time around the Apple guy refunded our money. When it happened the following weekend I then discovered that the assigned the software update had reset the settings to US defaults. I changed our country back to Australia, and suddenly our rental appeared. As such, I presume that if the country your iTunes account doesn't match the country assigned on Apple TV, there is some movie rights restriction that prevents you from seeing it.
I hope that helps.

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Rental Movie 'Lost'

I rented a movie via my iTunes account on my PC. The movie downloaded and I can access it OK on the PC. However, when I turn on my Apple TV and go to the 'Check forRentals' area it's not there. I have since tried re-renting the movie direct from the Apple TV but that tells me that I have already rented the movie. I've tried all sorts of things even deleting and re-entering account details, re-setting Home Sharing etc. but, nothing! Any idea where my movie might be? What is stopping it getting from the PC to the Apple TV box? I'm almost out of time to view it.
Good onya Apple - great way to pick up a few bucks.

Welcome to the Apple community Kerry.
You should find your movie at computers > rentals.

Apple TV rental movie download stops at 2%

It won't go any further. No movie. No fun. Have waited over 3 hours.
Any ideas what's going wrong?
Music, trailers, movies I purchase, all come through fine.

Alas, I have tried restaring numerous times, and I have more than enough memory. It's odd, when I buy movies, they come in just fine. But renting always gets stuck.

I have been watching a rental movie and the audio cut out half way through, tried restoring the apple TV now I've lost the rental.

I have just been watching (The Adjustment Bureau) a rental movie and about half way through the audio cut out, I tried rerunning the chapter but still the same problem so I tried the restoring function and now I have lost the 48 hrs viewing of the movie. So how do I get the movie back without paying for it again and is this problem likely to reoccoure and if so how do I rest without loosing the movie?

Hi David.
This must be a glitch in the movie file on the iTunes server because my husband and I just reached the same point in he film (The Adjustment Bureau) and no audio! Totally cuts out and doesn't come back in. We tried the same - turned off, signed out, and also couldn't see the rental in the menu... Sign out, sign back in and click 'Check for rentals' in the 'General' menu just under where you signed in.
It may come up with a negative 'no more rentals can be found' or similar but go back to the main screen and check anyway. It should be there.

Cannot find the option rental movies on apple tv

Is there anyboby who had a similar situation, I was first left whith the problem of connecting to my Itune library (that is resolve now) but I lost the ability to see the rentals movies on apple tv (was working find yesterday) I only have access to Settings, Computer, Internet. What is going on I never had problem before.
If anybody have a solution I would be glad to here from you. Thanks in advance.

Have you restarted the unit and your router?
Do Internet items like YouTube work.
If AppleTV loses internet connection to iTunes Store it won't show movies but I'd expect YouTube etc not to work.
Do check Settings to ensure you have correct Country and Location set as not all store options are available in all countries.
Try these steps first.
AC

HT1551 I ordered a rental movie on my computer and want to watch it on my 1st generation apple TV and it is not showing up there...any suggestions?

I ordered a rental movie on my computer and want to watch it on my 1st generation apple TV and it is not showing up there...any suggestions?

I had same problem last night with a movie rental not showing up under the 'Rented' tab in iTunes/Movies on my iMac: as I had no other rentals, there was no 'Rented' tab at all.
In iTunes 11, the Downloads icon only appears next to the Search bar while there is an active download. Once any downloads are finished, the icon disappears. I had no icon so I had to assume the downloading had finished (in the previous UI you could check download progress even after they had finished).
My movie rental did, however, show up under 'Rented Movies' under the 'Movies' tab in iTunes/Devices/(select any i/device) so I knew it was somewhere in my iTunes. Yet, we couldn't access it via Apple TV.
I fiddle around for a bit, restarting iTunes, restarting the iMac, to no avail. Then I did a little housekeeping and moved a different movie I'd imported awhile ago, from the 'Home Videos' tab under iTunes/Movies. Under File/Get Info, the 'Media Kind' was incorrectly set to 'Home Video' so I changed it to 'Movie'. Thus the file was moved over into the Movies tab. Hey Presto! The Rented tab suddenly showed up, and there was my rented movie!
This is the second time a movie rental did not show up after downloading. Unfortunately my husband initiated the download so we figured he must've messed up somehow as he's not as familiar with iTunes as me. Hence we opted to download the movie under a different iTunes account, which worked the second time with no problem. Needless to say the invoice for the original download had no problem in finding us, hence we were effectively being charged twice for the same movie! We have to contact apple support (such a hassle) but hopefully they will understand the issue (that's the difficult bit) and they are usually good at refunding when they finally accept the customer is genuine in their claim.
In case anyone is tempted to critique my method, we download rentals through iTune on our computer as we had too many problems trying to rent via Apple TV. Often the movie was not available to watch for many hours after it was rented, even though we'd start 'download' halfway through the day and sit down at night to watch it! We have also had problems with movies that kept stopping during viewing because it wasn't streaming fast enough. We'd give some time and come back to viewing, only to encounter the same. One time we gave gave up and tried again the next evening, only to find the movie expired. There is meant to be 48 hours after you've started viewing to resume watching a movie. Apple's only response to this was to advise we needed a broadband internet connection to stream the movie - this was despite me already telling them we have broadband.
Anyway, I hope this helps anyone experiencing similar issues with movie downloads.

I want to remove the rental movie from my apple tv before its expiring time. Help?

I want to remove the rental movie from my apple tv before its expiring time. Can someone help me?

Put it in DFU and do an update. This will not only update it, but it will remove all settings. DFU = hold menu+play while plugging it in.

Rental Movies on Mac & Apple TV

I rented a movie on my computer and then wanted to see it on my apple TV but the movie does not appear there. I checked the apple store / rentals but nothing appears.
For sure i am using the same Apple ID on Itunes in the computer and on the Apple TV.
Is there any one with a similar problem that can help ?
Greetings,
Paulo.

Ready

HT1657 I downloaded a rental movie utilizing my laptop. When I went to find it via Apple TV, that is associated with my iTunes account, I couldn't see it. This has happened before and it sort of popped up later. No such luck this time. Operator error.

Help Please!!!! When I download rental movies from iTunes, via my MacBook Pro, I cannot see them to watch them on Apple TV or the MBP. Is it me or something glitchy that I have no control over? Thanks for your assistance.

Hello FeedUpUser,
Thank you for the question. When you purchase a rental, you can view it on one device at a time:
Can I play my rental on more than one device?
If you download a rented movie on your computer: You can transfer it to a device such as your Apple TV (1st generation), iPhone, iPad, or iPod if it’s a standard-definition film (movies in HD can only be watched on your computer, iPad, iPhone 4 or later, iPod touch (4th generation or later), or Apple TV). Once you move the movie from your computer to a device, the movie will disappear from your computer's iTunes library. You can move the movie between devices as many times as you wish during the rental period, but the movie can only exist on one device at a time.
If you download a rented movie on your iPhone 4 or later, iPad, iPod touch (4th generation or later), or Apple TV: It is not transferable to any other device or computer.
iTunes Store: Movie rental frequently asked questions (FAQ)
http://support.apple.com/kb/HT1657
If you are using a first generation Apple TV, you can transfer your movie to the Apple TV using the steps in the section titled "Transfer a rental from your iTunes library to iPod, iPhone, iPad, or Apple TV" in the following articles:
iTunes 11 for Mac: Rent movies from the iTunes Store
http://support.apple.com/kb/PH12291
iTunes 11 for Windows: Rent movies from the iTunes Store
http://support.apple.com/kb/PH12499
If you have a second or third generation Apple TV, you can use AirPlay to play the rental through your Apple TV. You can find the steps in the following article:
iTunes: Using AirPlay
http://support.apple.com/kb/HT5922
If you have not been able to view your rental, I recommend reporting the issue:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thank you for using Apple Support Communities.
Best,
Sheila M.

I download a rental movie and don't want to finish the downloading but I Use the report a problem link in your account history...but i didn't get any answer from Apple

I download a rental movie and don't want to finish the downloading but I Use the report a problem link in your account history...but i didn't get any answer from Apple

The posted did what this said:
How to report an issue with Your iTunes Store purchase
The link includes the statement:
"The iTunes Store's Customer Support team will contact you as soon as possible, typically within 24 hours."
Applelover1 wrote:
Usually Apple won't respond, instead they will just fix the problem you have suggested if it is a problem that persists in other user's computers. What problem did you report? Did you ask for them to respond?

I cannot play rental movie on Apple TV.

I tried to get a rental movie on Apple TV but I cannot watch it. I let the movie to finish downloading in order to watch later but it's never worked. It always showed "ready to play in 4 hours", even though, it was downloaded over 50% of the movie already. It's been several times until I really gave up. Finally, I cannot watch it and they deducted money from my credit card for this movie.
Never again rental movie on Apple TV!!!

Noonalways,
Most likely youi have a slow internet connection or have limits on your usage.
Apple TV calculates the time nneded to finish the doanload so you can comfortably watch the whole move without waiting for the rest of the download half way down the plot.
I understand the frustration but it is not Apple TV you have the real problem with.
If you go wor HD quality you can try to download standard and see if this goes faster.
TZ

HT200109 Can rental movies be watched via Apple TV from an iPad 2?

Can rental movies be watched via Apple TV from an iPad 2?

They can be rented on the iPad and sent via airplay to the Apple TV, if that's what you are asking. They cannot be rented on the Apple TV and sent to the iPad.

Why does it take 5 hours to download a rental movie on Apple TV.It used to take a few minutes.

Why does it take 5 hours to download a rental movie on Apple TV.It used to take a few minutes.

Welcome to the Apple Community.
It's likely network related, have you checked your internet download speed (speedtest.net) or tried anything to eliminate interference on you local network.

Itunes rental movie won't play on apple tv

I'm trying to play an itunes rental movie via itunes on my Windows 8 computer through Apple TV.
Upon trying to play the movie the computer says "An error occurred while connecting to the AirPlay device "Apple TV". An unknown error occurred (-41049)."
The TV says "This movie is already being viewed on another Apple TV or computer...."
The movie is NOT playing anywhere else.
Any advice on how to fix this?

My rental stopped about 10 minutes ago and I can't restart it. Actually, I was just prompted to update Apple TV ... guess they rolled out an update that caused the issue? Find out here soon ...

HT1657 cannot find rental movie on my apple tv

how do i find my rental movie on my apple tv?

It sounds like you must have rented it again on your ipad.
From the article you linked:
If you download a rented movie on your iPhone 4 or later, iPad, iPod touch (4th generation or later), or Apple TV: It is not transferable to any other device or computer."
Tunes Store: Movie rental frequently asked questions (FAQ)

Apple TV ... Rental movie lost

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