Apple won't replace dead pixel?

Hi,
somebody told me that Apple will not replace your iPod if you have a dead pixel, you have to have a few dead pixels for them to replace it.
Does anybody know if this is true, or had any experience with Apple Returns and Repairs with a dead pixel?
Its just that I had a dead pixel on my iPod video, I sent it back to them, and now they sent me an email telling me that they couldn't find anything wrong with it and they are returning my original iPod back to me.
So I don't know whether I should send it back to them again if they are just going to return it to me again.

Thanks for your help dude.
Think you just saved me some time sending it back again.
Not that it will change anything but I want to moan anyway...
on a tiny iPod screen a dead pixel is alot more obtrusive than one on a large Mac monitor.
I guess I'll have to hope a few more pixels die on me before my warranty expires.

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Why Apple ship macbook with dead pixel??

I have bought a macbook about two weeks ago... but i notice that one pixel was dead...
I phoned to apple costumer care and they sent to me a new macbook, but also this one have a dead pixel!!
Angry, i phoned again to the apple costumer care but this time they doesn't want to change forgotten that i was in time for a RMA request .
Now i send back this macbook again and i don't know if buy again other macbook until (i go on with RMA request ,shippement costs are paid by apple so i dont lose an euro) i dont have a screen as an Dell notebook of 450 euros give.With no one dead pixel.
Samsung sell their HD ready TV with a warranty over ALL pixels... and Apple dont care about that.
Shame!
I would like to see Steve Jobs in a keynote presenting iPhone with a little black hole in the screen... as i should do with my clients.

Most manufacturers require a certain number of dead pixels before replacing a screen. I actually believe samsung is the only company to have a 0-dead-pixel-policy.
More can be read here: http://www.notebookreview.com/default.asp?newsID=2211
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Does Apple's warranty cover dead pixels on the iPhone 4S?

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Go back to the Apple Store and ask why?

Apple won't replace my iPhone and wiped it completely saying it would fix the problem but it hasn't..

So basically I took my iPhone in to be fixed. It's got a problem where the wifi won't switch on nor will my Bluetooth. Knowing I only brought a new iPhone about 4 months ago thought that's ok I'll get it fixed or a new one.
How wrong was I? Not only were they rude to me and talked down the me. They also completely wiped my phone convincing me it would fix the problem. Well it didn't. I actually left the store crying as I had no contacts, photos, or apps.
They refused to help me any further without me buying a new phone. They said that when I got my new phone from them to replace another broken headset I only got 90 days warranty. They said I signed for it. In my opinion they should make it clearer and tell you this.
I am disgusted at the way I've been treated and think that for such a big company they really don't help themselves.
Just wondering if anyone could help shed some light on this?

OK. So the phone you took them was an out of warranty replacement for a phone you had previously... Is that correct? They told you the truth. The out of warranty replacement has a 90 day warranty. (if the phone it was replacing was physically damaged, the OOW replacement will inherit the balance of the original warranty if it's longer than 90 days.)
If you were backing up and syncing your phone on a regular basis, as intended, you can restore all of your information exactly the way it was at the time of the last backup.
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1) All displays. Retina display is no different in terms of composition, it simply has a higher pixel density. It is still an LCD display. Perhaps the fact that more pixels are being crammed into the same surface area would raise the probability of a pixel failure. But, it would be safe to say, no.
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<Edited By Host>

Dead Pixel Macbook Pro 2011

What is Apple's policy on dead pixels on a Macbook Screen? I have a dead pixel on my screen and I want it fixed. I payed alot of money for this laptop to hear I need multiple dead pixels to get this fixed.

zues21 wrote:
Why 14 days? I have AppleCare.
You'd have to ask Apple why they chose a 14 day return/exchange period.
AppleCare has no impact on the return period. If you purchased an extra Apple Protection Plan, it extends the hardware warranty and phone support to a total of three years.
It sounds like you're beyond the 14 return/exchange period, and below the number of bad pixels to have the display replaced, even though you're under warranty. That's something you'll have to take up with AppleCare phone support, an Apple Store, or Apple Customer Relations. This is a user to user support forum; we are not Apple.

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I just got a new black macbook- Yesterday I noticed there was one dead pixel in the upper left of the screen. I first thought it was my desktop picture- but then changed it and sure enough it's still there.
Later on in the day- I got sidetracked, and back to work- I noticed the display is fine- no more dead pixel?
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Most manufacturers have a policy where three dead/hot pixels are enough to get a replacement, Apple decide on a case-to case basis. I understand however that more than one is required to get a replacement.
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More info about Apple's policy on dead pixels:
http://docs.info.apple.com/article.html?artnum=22194
Martin

New 80Gb iPod MP4 player with dead pixels!!!

I just bought the iPod few days ago. I did not realise the iPod that i bought has dead pixels until i watch a movie where the dead pixel is visible on black screen. It has around 10 dead pixels! Does apple cover warranty for dead pixels?

Sergiano wrote:
How can I fix stuck pixels on my iPod?
Some videos... ?
You can't fix it yourself unless you want to possibly destroy it and void your warranty. You will need to contact Apple support for your country/region or take it back to where it was purchased for an exchange.
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Shouldn't Apple recall and provide FREE replacement for MacBook Pro screens with ghosting and dead pixel issues?

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Be advised that this is a user to user forum where Apple employees do not participate. You may make your thoughts known here:
https://www.apple.com/feedback/
Ciao.

Hi I have an iPad 2 it's only 4 months old I've dropped it once and has a dent in top right hand corner and also has a dead pixel would anyone know if apple will repair or replace my iPad ?

If anyone can give me some advice on this subject would be great!!!

If you purchased the AC+ coverage package then yes, they will, the first of two times you're covered for accidental damage and it will cost you $45.
If you did not purchase it then yes, they will, but they won't repair it but will, instead, replace it for somewhere around $400. I seem to remember that that price was independent of model, but you'd have to check.
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You can always live with it, as long as the dent doesn't seem to have dislodged the screen. They will sometimes come loose as a result; check for increased light leakage in a darkened room, perhaps just looking at the backlighting, to see if that has happened.

Apple wont replace my iPhone (dead pixel)

i just got off the phone with iPhone support and they said they wouldn't replace my phone... I have a dead pixel and the guy said it had to be more then one pixel to "be a problem"
So my one dead pixel that i notice every time i look at my phone isn't a problem? whats up with that?
I love apple to death but come on... i spent $600 on this phone and your not gonna help me out?

It's a tough thing to hear but any company that manufactures an LCD anything will usually tell you that dead pixels are just a part of the hardware and you typically need several for it to be considered defective. This is what you'll get from any MP3 or monitor manufacturer.

Apple won't replace dead pixel?

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