AppleCare problem

I've had my ipod almost 6 months now & recently I've had trouble with the 3.5mm earphone socket. At first I thought it was the earphones itself but after purchasing a new set, I realised it is in fact the socket that is broken.
The problem is that that there is no audio coming into the right-hand side of the earphones & if I want to get audio into it, in have to keep my finger pressed tightly on the side of the earphone connector.
I requested to get the ipod fixed or replaced last week. It was collected & sent off. I have just received the ipod back yet the problem is still occurring. Apple claim that "issuses concering your iPod, one or more were found to be within Apple's specifications for acceptable performance.... ie. there was nothing wrong with it!
Has anyone else had this trouble with AppleCare? Anyone else had the same fault with there iPod? Do you reckon I should try & get the iPod fixed or replaced again?
Any help would be greatly appreciated as I'm kind of stressed out by the whole thing! (Plus my finger is sore from having to press on the earphone connector!!!)
Cheers,
elgriff
P.S. Apple also completely formatted the ipod aswell!
ipod 5th Generation    

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    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.driver.AppleSMBusController          1.0.10d0
    com.apple.iokit.IONDRVSupport          2.3.5
    com.apple.iokit.IOGraphicsFamily          2.3.5
    com.apple.driver.AppleSMC          3.1.4d2
    com.apple.driver.AppleUSBMultitouch          235.7
    com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.1
    com.apple.iokit.IOUSBMassStorageClass          3.5.0
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.1
    com.apple.iokit.IOUSBHIDDriver          5.2.5
    com.apple.driver.AppleUSBMergeNub          5.2.5
    com.apple.driver.AppleUSBComposite          5.2.5
    com.apple.iokit.IOFireWireFamily          4.5.5
    com.apple.iokit.IO80211Family          500.15
    com.apple.iokit.IOAHCIFamily          2.2.1
    com.apple.iokit.IOUSBUserClient          5.2.5
    com.apple.iokit.IOEthernetAVBController          1.0.2b1
    com.apple.iokit.IONetworkingFamily          3.0
    com.apple.iokit.IOUSBFamily          5.4.0
    com.apple.driver.AppleEFIRuntime          1.6.1
    com.apple.iokit.IOHIDFamily          1.8.0
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          220
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.DiskImages          344
    com.apple.iokit.IOStorageFamily          1.8
    com.apple.driver.AppleKeyStore          28.21
    com.apple.driver.AppleACPIPlatform          1.6
    com.apple.iokit.IOPCIFamily          2.7.2
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.corecrypto          1.0
    Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f16
    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353237334248312D4346382020
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353237334248312D4346382020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.81.22)
    Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: ADATA SX900, 256.06 GB
    Serial ATA Device: TOSHIBA MK5065GSXF, 500.11 GB
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
    USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 3
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2
    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 5
    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 8
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 3

  • Seriously!?!  Serious problems with the customer support and AppleCare.

    I have a macbook pro.  I've had it since Aug 2007, so it's old, i get it. But I'm a poor starving student and I bought the computer with the idea that it was a quality product that would last me though my studies.  However, it has been the shop for repairs literally, every year, often multiple times per year, since I bought it.  Everything from DVD (twice failed, more than two visits), to hard drive failure, to replacing the motherboard.  That's just what I remember.  The thing is a lemon.
    Fortunately I bought apple care, great idea right? It was for the first year or two.  However over a year before AppleCare was set to expire it started having problems over heating, freezing, and subsequently giving me that scary roll down 'restart your computer immediately screen'.  It gets so hot you can't set it on your lap - it burns. I repeatedly brought it into the shop for help (the flagship one on Regents Street in London), and they couldn't seem to do anything.  When I explained time was of the essence because I wanted it covered under AppleCare, they seemed unbothered, it seeed they were clearly waiting for it to expire first.  Dodgy.
    During the appointments they couldn't seem to replicate the issue in the shop (it take about 30 minutes to an hour to really scorch, and seems to not be related to how hard the CPU works).  And said because they could see it do it, they were not able to help.  Really, in the whole history of apple, I'm the only one to have a computer over heat?  Really?  Instead, they sent me away asking me to come back later "when it starts doing it again".  Okay, as I said, it always overheats, it just takes a while to start, so unless we sit together in quiet awkwardness waiting, and waiting, it's not going to happen.  And as the appointments take about three days to get so it's not like I can just pop round when it starts to happen and say, feel, it's really hot now, will you please, for the love of God, find a solution now?  And it's a bit of a walk to the store, and there are no internet cafe's near by for me to go heat it up at, so it's always going to cool before I arrive. Duh.
    And why is the burden of proof on me?  It's like they are insinuating that I just love popping round the apple store every few months, all the vain hope that I can have a ...free part?
    Still I persevered, taking it in when the problem seemed to exacerbate, and making sure I used it a bit first to get it warmed up.  All the while with the warranty getting closer and closer to expiration.   Finally, we got it to do it in the shop.  But for a fix, they just sprayed it with air, and told me to "see if that works".  It didn't.  And I ask you, why is it in no other visit, they could not have come to this ground breaking solution? Did they really have to feel it get hot to realize overheating may have something to do with a clogged fan? 
    I should also note that they then proceeded to put it back together wrong, and I was unable to open it because a misplaced screw caused it to lock shut.  It took two days to get a new appointment to get it fixed, even when I called to explain that it was their error, and I really, really, needed my laptop.
    Anyway, as I said, it didn't fix the problem. So I had to go back yet again, at this point I can't remember if I was still under applecare or if it had just expired.  It doesn't matter, because, again, without being able to make it get hot on their own (even though they had case history where it was clear that it had, and this was not just in my imagination, and even more case history showing it had a history of instability), they couldn't offer me any solutions.  All they could do, they said, was suggest that I leave it with them for "about a week" to check it over.  A week!! Who goes without a computer for a week?!?! I'm not a student in 1985.  
    So now, I'm sitting here writing you am email from my laptop which is sitting on a towel in my lap to protect my thighs from mac burn.  The warranty has now long passed, but the problem has now finally progressed to the point that it takes much less than 30 to reach scalding point, so I could prove it if there were any point.  But there isn't, because now when I call the apple people, they assure me that it must be a hardware issue (and furthermore that the apple employees should have been able to tell me this over a year ago), and unless I want to buy parts there just isn't anything that they can do.  Which leads me to my next point, if the problem started while under warranty, and you have documentation of this, why do I - a poor starving student - have to pay for this just because it took you, Apple, a year and half to finally figure out the problem?
    So to recap, I decided to pay the exorbitant apple costs and make the switch from PC because I thought that the stability of the machines, the so touted excellent customer service, and the superior programs were worth the cost.  And to be fair, the programs are fabulous, the apps integrate smoothly, and it starts up with a flash.  Unfortunately I can't enjoy any of this with my laptop on my lap without risking burning through my pants.  I can only enjoy these benefits for about 30 minutes before it starts freezing due to the heat.  And, a few times a year I have to make multiple journeys to the apple store (which is, to be fair, really quite a nice store) to get the latest hardware problem fixed, which means I'm often without it for days to over a week at a time.  All in all, it's not worth the money to me - one of those young, hip, cutting edge media types you are trying so hard to market to - until you can fix your customer service issues, put knowledgable people in positions to help, and have the internal support systems to get it done with at least enought efficiency to keep up with the technology demands of the modern world. 

    It sounds as if this is coming back to Norton Security...
    "LiveUpdate_solved" in "Norton 360"
    The article by author "rab60" contains detailed instructions on the Live Update solution.
    You might try a more thorough search of the Norton community forum... I do not use Norton and cannot comment on whether any of the solutions work.
    Kind Regards,
    Dragon-Fur

  • Apple tells me that i no longer have warranty yet my computer is only 2 years old. One year warranty and i have applecare (which adds 2 years). will they fix their problems of having BLACK SCREENS OF DEATH. 2010 models affected should have been recalled.

    WHY?
    It literally makes no sense at all. Apple itself has always had my back. UNTIL NOW. when my problems arise. i am a full time student and when working on video editing projects or ANYTHING that uses a graphics card (youtube, diablo 3, quicktime player, EVEN IPHOTO) causes my computer to BLACK SCREEN.
    THIS IS AN ISSUE APPLE NEEDS TO RESOLVE, especially when they tell me i am not under warranty and have NO APPLE PRODUCTS REGISTERED? it is like they deleted it because last time i checked i had 3 ipods, an iphone4 and my macbook pro all registered. and when the store checked my account i have 0 apple products apparently.
    I REGISTERED MY IPHONE IN THE STORE STANDING NEXT TO THE GUY WHEN I BOUGHT IT.
    anyways. yes apple. nice going with a significant issue of screens cutting out for no F3948ing reason. 2010 models especially i have been reading about (which mine is) as well as laptops made before that.
    no recall?
    an update that doesn't work?
    denying my applecare's existence? (even when i brought the disk and all my applecare info?)
    buying a new laptop today NOT A MAC... because a WORKING computer is a necessity.
    I will still try to fix this mac as i have over 2,000$ invested in it. including parallels.
    IF ANYONE CAN ADRESS THIS ISSUE or figure out how it would be resolved, please let me know.
    Thanks.

    GregMayne wrote:
    i figure it is the logic board. and no it has never been changed. yes i have the box, the code. i keep everything for situations just like these and somehow they still try to **** me over.
    Do this.
    Go to the Apple Support page and type in your serial number. When the screen comes up showing that Serial number having Applecare extended warranty take a screen shot of it or Print it out to a PDF file and then Print a Hard Copy of either of those things. Take that with you when you take your Mac in to be looked at.
    Good Luck with the Lenovo. I hear they are the same quality as when IBM was making them. Personally I have always used Dell Business Class notebooks and have never had any problems with them. Still have one that is going on 11 years old and it still runs as good as the day I bought it, actually a little better because I've upgrade the CPU, GPU. RAM and HDD.

  • Recurring iMac G5 Hard Disk problem and worthless AppleCare

    Hello all! I have a recurring iMac G5 2Ghz (20-inch) Hard Disk problem.
    I bought my parents, aged 52 and 55, an iMac last summer. Hoping this would be their solution to a hassle free and easy computer environment, since I would leave for China for about 1 year. But last month the hard drisk crashed and could not be fixed.
    At first the start up speed slowed down, then the start up process would continue infinitely, then the computer just booted into a screen with a question mark.
    I have a AppleCare Protection Plan (APP) and so I called the Help Desk and they put me in touch with a Service Center (Sittard, the Netherlands). Now I thought, since I live within the proper range of at least 3 service centers (Heerlen, the Netherlands), I could get on-site support (as stated in APP), unfortunately for unknown reasons, my parents had to drag the 20 inch monster to the service center.
    Normally the repair should take 2 days, but instead it took 10 working days. My dad naturally asked, if they could restore the data on the disk. This was only possible if we paid about 2000 euro. So, no deal!
    After picking the iMac up again, the computer booted into the Mac OS installation. This again surprised me, since according to the APP they should at least put some effort into restoring the applications. Not even iLife was pre-installed, which was of course on the computer when we bought it. Next to that the Service Center's Mac OS installation disc was still in the drive; how careless!
    They were quite sad about the lost data, but accepted it, as we all know that these things can happen to electronics. BUT today, the same problem recurred! First the start up process slowed down and now (again) it tries to start up infinitely.
    The hard disk is brand new (1 month), no strange programs and no abnormal use. According to the diagnostic tools the file structure is damaged, but it seems to keep getting worse. The Apple Help Desk guy was even surprised this happened to a brand new disk and installation. He recommended reinstalling the system.
    But, I'm not happy with this solution! A hard disk breaking down, is one thing. But the same problem recurring 1 month later made a couple of alarm bells go off. I'm hoping Apple will consider replacing this machine from **** with a brand new iMac. Since my parents are scared ********, that whatever document they type today might disappear again tomorrow. This is not a comfortable computing experience.
    By the way: the computer has only basic software: Microsoft Office, Skype and iLife and my parents only use those programs, surf the net and send email.
    Any of you had a similar bad experience with the iMac's hard disk, AppleCare or any of Apple's Service Centers? Or does anyone know how to reach Apple by email?
    iMac 20 G5 2Ghz   Mac OS X (10.4.6)  

    I had a similar problem with my 20" 2Ghz iMac.
    After replacing the HD and the next 'going bad' the tech realized there was a different problem.
    After discussing it, and the distance to an authorized repairer he offered on-site repair.
    After a lengthy parts delay I was offered an upgrade to a iSight iMac.
    The tech narrowed my problem down to a faulty logic board before offering a replacement. He could have been wrong but it seemed logical with all of the same symptoms.
    Press your AppleCare to replace this computer. They are going to try and repair but insist if this fix doesn't work you want a new iMac.
    I hope everything works out for you.
    Edit: There is a great program that Apple techs recommend called DiskWarrior. It did not fix my problem but it allowed me to get my most important info off of the computer before it went to computer heaven. Might not work for all but it works well for me as I still use it today.

  • Macbook Pro - Finish flaking off...  and now a problem with AppleCare

    Hello,
    So basically I am here due to that a year into having my 15" Macbook Pro the finish started flaking off to the left of the trackpad. It has progressively gotten worse and I figured being more of a cosmetic thing there was nothing that I could do about it. So I started researching it last month to find that a lot of people have this problem with the finish coming off the 06/07 Macbook Pro's. Some said that Apple have replaced the bezel around the keyboard or the entire top part of it that the flaking is happening.
    So On October 2nd I called AppleCare and spoke to someone and described my problem to them. They said that it would be covered under the AppleCare Warranty and I was extremely happy to hear that. He then explained to me that the Apple Store who replaced a bad hard drive for me once only does things like hard drive replacements and ram replacements. Something as in depth as replacing the cover in question would need someone with more specialized training. With that being said I asked if there are any local places that could take care of it so the shipping in of my laptop and shipping back to me wouldn't be needed (hoping to speed things up a bit) and they said yes and gave me a name, address and phone number of a local computer repair place that is certified to service Apple products under AppleCare.
    I think dropped off my Macbook and a week later get a call saying that Apple requested pictures of the flaking finish and then denied the service saying that it was normal wear and tear (even though other people I know with Macbooks that use them far more than I have no problem like I do). I did call and speak to a supervisor at Apple and got nowhere with him, insisting it was just normal wear and tear on the laptop and that his does the same thing.
    Now when I dropped off the Macbook I did explain I had contacted Apple who assured me that this would be covered. When they called me saying the service was denied by AppleCare they did state my computer was already apart anticipating parts and the repair would be carried out. Now they are holding me liable for a charge of at least $45 since they normally charge $90/hr.
    Basically I am writing this to find out a couple things. First off is the finish on the Macbooks a common problem, and if so have you had it fixed under AppleCare?
    Who should pay the money to get my Macbook back? Since Apple first assured me it would be covered (on a recorded line) and then they change their mind.

    This is a user forum and for everyone that responds you will only be getting an opinion. Try calling AppleCare and speak to a customer representative about the issue. Be nice but firm. I'm afraid they will have the last word.

  • A few months ago, I purchased a new iMac. I recently created a movie using iMovie. Then I found out that iDVD is not included. So I have the problem that I want to burn a movie that I can play on my DVD player and watch on a television. i rang Applecare a

    A few months ago, I purchased a new iMac. I recently created a movie using iMovie. Then I found out that iDVD is not included. So I have the problem that I want to burn a movie that I can play on my DVD player and watch on a television. I rang Applecare and was told that I need a program called BURN.
    Is this correct? I can export the movie from iMovie in a m4v format, but I think I need to convert this to iso format before I can burn the disc.
    I know there are programs like TOAST that will do this, but it is expensive.
    I would be very grateful for any assistance.

    Burn will not do what you want, and there is no real substutute for iDVD.
    Why is there no iDVD on my new Mac?
    Apple insists that the entire world has access to fast broadband (and are prepared to pay for the considerable bandwidth usage) and wants to distribute home movies to friends and relatives via download (iCloud, YouTube, Facebook, whatever) rather than mailing them a DVD. The fact that in reality not all users do, has so far had no effect on this policy. If you scream and shout loudly enough down the phone Apple may send you a free copy of iDVD. Stating that they would return their brand new Mac unless they received a copy of iDVD worked for some, but that is now said to have been withdrawn by Apple.
    Also, you can complain bitterly via Apple’s Feedback link, perhaps suggesting that Apple could have provided a choice between burning DVDs and distributing home movies by other means. You may feel that Apple should not dictate how you destribute family videos or photos to distant relatives and friends, and should not assume that every user is prepared to pay for the excessive bandwidth usage charged by ISPs for huge downloads from the App Store:
    http://www.apple.com/feedback/
    Whilst Macs with a Superdrive continue to be able to burn video DVDs, the software for so doing, iDVD, is no longer included in the iLife bundle that came with OS 10.7 Lion (which also omitted iWeb) or that comes with OS 10.8 Mountain Lion. And it is no longer included in the iLife 11 from the online Apple Store: http://www.apple.com/ilife/. Your only solution is to look on Amazon or eBay and try to get an older version that includes iDVD 7, i.e. iLife version 9 onwards. You should also do this if you plan to buy a new Mac anytime soon, as stocks of iLife that include iDVD will not be available for ever.
    However, the vastly more expensive FCPX can burn a DVD without iDVD or DVD Studio Pro involvement, but lack the themes etc of iDVD. Also, of course, there is Roxio Toast, which is the best software for burning anything but again does not offer the flexibility of iDVD.
    And if you think Microsoft are any better, their new Windows 8 operating system will not play DVDs, or burn them, unless customers buy an extra upgrade, the company has announced:  http://www.gizmag.com/windows-8-no-dvd-playback/22443/
    In other words, computer manufacturers have declared optical media as dead, long before consumers are ready to stop using them, which is fine as long as they offered us a choice, but they won’t even do that. Flexibility and intuitive use of a computer seems to be a thing of the past.

  • Problem with AppleCare Registration

    Hi,
    I've purchased an AppleCare Plan for my Unibody MBP, but I have some problems during registration. It says my serial number is not valid, and when I try to see the warranty status, it says that my product serial number is not valid.
    Can anyone tell me what I have to do in order to solve this problem?
    Thanks in advance

    that happened to me with my brand new MBP. Went to register it and it didn't like my serial #. I just called in and spoke to apple. They did it on their end and all was well after that.

  • Odd mighty mouse problem...applecare replacement?

    This morning my mighty mouse(cable) was having a scrolling issue most likely caused by gunk-buildup. I gave it a cleaning, the way I usually do, although I used a different cloth(which might have NOT been lint free) after this cleaning, the scroll ball felt odd against my middle finger, than it normally does, kinda like it was 'lower'.
    Because of this, it won't scroll properly AT ALL, if I attempt to scroll up or down it sorta feels like it 'skips a beat' and will not scroll down or up a page more than a few centimeters. I gave it several additional cleanings using my 'usual' cloth this time, but it sorta feels like the ball is dislodged or something. Shortly after, I found that whenever I attempted to close/open a file/window, the mouse would not respond at all and any additional clicks within my browser opened that secondary scroll-4-point arrow thing, it was completely unusable, and would not let me open/close/initiate ANYTHING afterwards.
    I had to use my wacom in order to do anything, though was relieved it wasn't a problem with my mac since the pen stylus/wacom mouse still worked fine. I was able to get into my mouse settings, and oddly enough disabling the 2 side grey buttons, fixes most of the problem, but i am still unable to scroll via the scroll wheel and while these 2 buttons are disabled, it won't 'right-click' at all.
    Did I really mess up the mouse that bad by using a different, probably non-lint free cloth? and if so does apple care cover the replacement of a mouse?

    AppleCare replaced my Mighty Mouse. I took it to an Apple Store. The guy at the Genuis Bar took it to the back room to attempt a cleaning. I was not asked if I tried to clean it.
    Unless your "non-lint free cloth" was wet toilet paper or paper napkin, I don't think it would cause this problem.

  • AppleCare Registration Problem

    I got a new 13'' MacBook Pro for Christmas this year (2012), and my parents got me the AppleCare Protection Plan with it. When I got to register it online, it says:
    We're sorry, but the registration number does not match the product or agreement type you have selected. Please check your agreement type or serial number and re-enter the information. If the information is correct, you may need to contact us.
    I know I am entering all the information correctly, so I don't know what's wrong.
    If anyone has had the same problem, I would love help!
    Thanks so much ya'll!

    This has happened to others... Give AppleCare a call.

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