Approver level 2 not receiving Workitem

Dear Forum contributors,
May I kindly ask you advice about the next situation?
     We have set up a WF process with 3 levels based on the SC amount.
     Requesters are able to change approvers determined by the system according to a custom criteria.
     The conflictive case goes as it follows:
o     Requester creates a SC. Three levels of approval are determined.
o     Requester changes approver level 1determined for another approver of the same level.
o     Requester changes approver level 2 determined for another approver of the same level.
o     SC is ordered.
o     Workitem goes into the approver level 1 inbox. Approver level 1 completes workitem.
o     Workitem goes into the approver level 2 inbox.
o     Approver level 2 is out of office for a long period, therefore requester enters into the SC and changes the approver level 2 for another one with the same level.
o     Work item is not going into the new approver level 2 inbox. Woritem only goes into the new approver inbox once the original one has completed the workitem.
Is this standard behavior?
Thanks in advance for your support,
Abraham

Hi,
There is a slight difference here.
WF is not being restarted. As I mentioned in the initial exposure, work item is not moving to the approver level 2 changed until the original approver level 2 has approved the work item( not the approver level 1).
u201CThe conflictive case goes as it follows:
o Requester creates a SC. Three levels of approval are determined.
o Requester changes approver level 1determined for another approver of the same level.
o Requester changes approver level 2 determined for another approver of the same level.
o SC is ordered.
o Workitem goes into the approver level 1 inbox. Approver level 1 completes workitem.
o Workitem goes into the approver level 2 inbox.
o Approver level 2 is out of office for a long period, therefore requester enters into the SC and changes the approver level 2 for another one with the same level.
o Work item is not going into the new approver level 2 inbox. Woritem only goes into the new approver inbox once the original one has completed the workitem.
Thanks for your feedback,
Abraham

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