Approving a Change Request through CRM_DNO_MONITOR

I created a change request through CRM_DNO_MONITOR (business transaction service process).
I assigned a change manager that that was set up through transaction BP, that was assigned a user name through employee.
Now I want to approve the change request and it is blanket out. Already looked at the authorization profiles, had the Z_SOCM_CHANGE_MANAGER assigned.
What do I need to do to get this change request approval functionality active?

HI,
USER Authorization :
Administrator
SAP_CM_SMAN_ADMINISTRATOR
Change Manager
SAP_CM_SMAN_CHANGE_MANAGER
IT Operator
SAP_CM_SMAN_OPERATOR
Developer
SAP_SOCM_DEVELOPER
Authorization :
     Developer     Tester     Prod. Manager     Operator     Administrator
Display     X     X     X     X     X
Create     X     ---     ---     ---     X
Change     ---     ---     ---     ---     X
Delete     ---     ---     ---     ---     X
Run     X     X     X     X     X
Change status     X     X     X     X     X
Some Useful Reports
/TMWFLOW/GLOBAL_CONS_CHECK
/TMWFLOW/PHCNTRL_DB_UTILITY
/TMWFLOW/TL_COMPLETE_FORCE
/TMWFLOW/CONFIG_SERVICES
Regards
Sreedhar Reddy

Similar Messages

No change requests in CRM_DNO_MONITOR

Hi,
We have implemented charm and some of users are not able to display any change requests in transaction CRM_DNO_MONITOR. These are only few users. For some of them problem was resolved next day and for few it still exists. I have provided sap_all and sap_new, still didn't work.
I have checked note Note 1163796 - Work Center Change Requests are not displayed, however it is aboslute as we are now in
ST 400 0026 SAPKITL436 SAP Solution Manager Tool
Have you faced any such problems? Do let me know if you have any suggestions.
Thanks in advance.
Regards,
Gowrinadh

@shivjansi ,
Version is SAP EHP 1 for SAP Solution Manager 7.0, and St component is
ST 400 0026 SAPKITL436 SAP Solution Manager Tool
Also all users by default has SU53 access, no missing access can be seen. Provided sap_all as well, mentioned in my first post.
@Jason,
Both the users are executing with default variants. For those it is not working yesterday it is working today. I have no clue on why. At present I am not able to reproduce the issue as well.

Sending Engineering Change requests through ALE

dear all,
I want to send Engineering Change requests from one client to other can any one guide me if some standerd SAP Message type is provided for that? I have checked ECMMAS, it is not working for me.
Regards,
Nitin Verma

Hi Heena...
please check the fields present corresponding to the messagetype "HRMD_A" in trnsaction BD52. keep only the reuired fields and delete the remaining fields in BD52 trnsaction. if any changes happened in the required fields then change pointers will trigger an idoc. So, please check the fields present in BD52 transaction.
please let me know if you need any clarifications further.
Regards,
Lokeswari.

How to revert back the changes of a task in a change request ?

Hello experts,
Our ABAP team made a script and they have locked a change request for it. Whatever changes made in that script are directly written in that change request through different tasks. Yesterday they opened the script and found that some of the data in that script is missing. The task entry shows that the data is still there which was missing, but I am not able to find out how to revert back those changes which are there in the task, so that the missing data can be brought back again in the script? Can someone please tell me how to solve this problem ?
Regards,
Sanket

Hi,
If modification assistant was on while making the deletion, then the comment should exist for data which was deleted.
Else use the version history to display and recover the lost version.
For eg SE38 -> Give report name -> Display. Utilities -> Versions -> Version Management
Should show all the TRs which changed the object and can compare/restore versions too.
Regards,
Srikishan

Change Request Vs Change Order

Hi,
What is the difference between change request and change orders. When to use Change request and when to use Change order. Both allow impacts on work & financial plans
Thanks
Govind

Change requests are initiated to estimate possible changes to a project. Once approved, a change request can be converted into a change order.
Both can have independent approval work flow.
Also, you can combine multiple change requests into one change order.
For more details, see http://download.oracle.com/docs/cd/E18727_01/doc.121/e13623/T185673T185681.htm
Hope this helps,
Sandeep Gandhi

Re:Error while importing the TP from dev to quality through change request

Hi Guys,
We have implemented change request and upgraded for SP 15 support pack
when the user tries to import through urgent correction by selecting pass correction to test the TP is not getting imported, when i checked the log it is saying
System cancel RFC destination SM_BQ2CLNT100_TRUSTED, Call TMW_SET_PROJECT_SWITCHES: No authorization to logon as trusted system (Trust ed RC=2).
You cannot import any requests for project BD2_P00001 at the moment
Then i went to show project status switches and changed as "Request can be imported" from " request cannot be imported", then the user is able to import the UC from the task list,
But ideally the status switches should be " request cannot be imported" so that the TP can be imported only through change request.
kindly give ur inputs as it is very urgent.
Regards
Raju

Hi Jith,
First of all try to consolidate all your objects in a single TR and then move to Q from D.
In this case check for the list of objects that you have in your TRs. If TR 3 have all the Objects that were in TR1, TR2, then transporting TR3 alone will work.
Also, you can find the information related to the elements that were missed in your TR1,TR2 by following process.
1. Go to your transport Logs and then to the entries marked as Error.
2. There you will find the Query Element Ids, copy them
3. Now, go to Table(Se16) RSZELTDIR, there enter those query elements.
Now, you can able to find the elements that you have missed in your TRs. Hope this helps you.

How to include Change Request Title and Description in Approval email

Trying to figure out how to include the title and description of a Change Request in the email that goes to the managers when they approve it. Below is what we have now in the email template.
Change request $Context/Path[Relationship='CustomSystem_WorkItem_Activity_Library!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='WorkItem!System.WorkItem']/Property[Type='WorkItem!System.WorkItem']/Id$: $Context/Path[Relationship='CustomSystem_WorkItem_Activity_Library!System.WorkItemContainsActivity'
SeedRole='Target' TypeConstraint='WorkItem!System.WorkItem']/Property[Type='WorkItem!System.WorkItem']/Title$, created by $Context/Path[Relationship='WorkItem!System.WorkItemCreatedByUser' TypeConstraint='System!System.User']$?$DisplayName$?, requires your
approval.
You can complete this request by replying to this message with [Approved] or [Rejected] in your message body (note the brackets).
Alternatively, you can complete the request by looking up Review Activity $Context/Property[Type='WorkItem!System.WorkItem']/Id$ under the Activity Management views in the Service Manager Console and manually approving or rejecting it there.
This basically translates to:
Change request CR#: Test Change Request, created by TestUser1, requires your approval.
You can complete this request by replying to this message with [Approved] or [Rejected] in your message body (note the brackets).
Alternatively, you can complete the request by looking up Review Activity RA# under the Activity Management views in the Service Manager Console and manually approving or rejecting it there.
When I click on Insert, there is a huge list of items and sub-items with all kinds of properties and I don't know what to select.
The Targeted Class of the template is Activity

$Context/Path[Relationship='CustomSystem_WorkItem_Activity_Library!System.WorkItemContainsActivity' SeedRole='Target'
TypeConstraint='WorkItem!System.WorkItem']/Property[Type='WorkItem!System.WorkItem']/Title$
This translates to the Title of the CR (given that the targeted activity is contained in a CR). Simply replace
Title with Description.
Also if the Change Manager can approve a CR just by the description you have bigger issues (or just putting everything in the description). What about a reason? Implementation
plan, rollback plan, testing, etc.?
http://codebeaver.blogspot.dk/

ChaRM: approving of a change request by various list of end users

Dear, experts.
Can I customize ChaRM so, that before initiating change request a support message should be approved by by various list of end users depending on component (component A - list 1, component B - list 2)?
For example some end-user wants to change established business-process. In this process are involved other end-users, so to trigger changes he have to ensure that other end-users are agree.
can you suggest any profitable solution?
thanks in advance

Hey talgat,
what you need is an action that uses pfac (it s a transaction for defining rooting rules). Thanks to this transaction you can define rules that will be based on different fields of ticket od crmd_order to assign the right person to the ticket
There is a standard action that does those kind of things called SLFN0001_ADVANCED_FIND_PARTNER of action profile SLFN0001_ADVANCED available in transaction sppfcadm. You ll notice that this action uses rule id AC13200137. Well you ll need to define your action that will be alike with your own rule that you ll have predefined in transaction pfac.
Use a copy of the standard rule AC13200137 to do your own; it will ease the task for you.
PS: this link could maybe help your understanding
Support Team Determination
Hope this helps
Regards
Khalil

Notifying a user that an Urgent Change Request has been Approved, or Denied

Trying to figure out the best way to have an email go back to a user after a Change Request has been updated with either an Approved or Deny
What we do now is after a user creates an Urgent Change Request, and email goes out to all of our Managers. One of them will reply all to the email with either an [approval] or [deny] in the message body so Service Manager gets the email and acts on
it and the other Managers know it was acted on.
Problem is, if the Manager forgets to add in the Change Requester in the email, they don't know it was acted on. I tried using WorkFlows for Change Request to update the Change Requester of an update but there is nothing in there for Approval or Deny.
I then resorted to subscriptions but can't figure out how to configure the subscription so that only the Change Requester gets the email. We can configure different email templates based on the whether the change was approved or denied. Just need to figure
out how to configure the Recipient.

I suggest you read this
which is very close to what you want to do.
I've checked the link and found it working. Of course, it works only if the RA is a direct child of work item itself (so for RAs encapsulated in SA or PA it doesn't work).
Below the XML code of the management pack I used. You can engage that, just copy to Notepad and save as ManagementPack.ef9b0adf354c4afe92ede323c9427879.xml
It might require to customize a mail template cause I made a very simple one.
<ManagementPack ContentReadable="true" SchemaVersion="2.0" OriginalSchemaVersion="1.1" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsl="http://www.w3.org/1999/XSL/Transform">
<Manifest>
<Identity>
<ID>ManagementPack.ef9b0adf354c4afe92ede323c9427879</ID>
<Version>7.5.2905.0</Version>
</Identity>
<Name>RA notify affected user MP</Name>
<References>
<Reference Alias="EnterpriseManagement">
<ID>Microsoft.EnterpriseManagement.ServiceManager.UI.Console</ID>
<Version>7.5.2905.179</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="CustomSystem_Notifications_Library">
<ID>System.Notifications.Library</ID>
<Version>7.5.2905.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="CustomSystem_WorkItem_Library">
<ID>System.WorkItem.Library</ID>
<Version>7.5.2905.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="CustomSystem_WorkItem_Activity_Library">
<ID>System.WorkItem.Activity.Library</ID>
<Version>7.5.2905.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="CustomSystem_Library">
<ID>System.Library</ID>
<Version>7.5.8501.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="SystemCenter">
<ID>Microsoft.SystemCenter.Library</ID>
<Version>7.0.8432.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="SystemCenter1">
<ID>Microsoft.SystemCenter.Subscriptions</ID>
<Version>7.5.2905.0</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
<Reference Alias="EnterpriseManagement1">
<ID>Microsoft.EnterpriseManagement.ServiceManager.UI.Administration</ID>
<Version>7.5.2905.179</Version>
<PublicKeyToken>31bf3856ad364e35</PublicKeyToken>
</Reference>
</References>
</Manifest>
<Categories>
<Category ID="Category.6f4a3832d9c3488fa2c31d1d662dceef" Value="EnterpriseManagement!Microsoft.EnterpriseManagement.ServiceManager.ManagementPack">
<ManagementPackName>ManagementPack.ef9b0adf354c4afe92ede323c9427879</ManagementPackName>
<ManagementPackVersion>7.5.2905.0</ManagementPackVersion>
</Category>
<Category ID="ServiceManager.Console.NotificationManagement.NotificationTemplates.Enumeration6fce0865_32d8_435d_ad64_7c48439649ab.Category" Target="Template_50a8eac21da94bb2a340858b71c931d3" Value="EnterpriseManagement1!ServiceManager.Console.NotificationManagement.NotificationTemplates.Enumeration" />
<Category ID="Category.804f621f7a2b4e0490c82413cd6479d9" Target="NotificationSubscription_da1aa98f_40c3_4dd5_a227_de3e7f20601e" Value="EnterpriseManagement1!Microsoft.EnterpriseManagement.ServiceManager.Rules.WorkflowSubscriptions" />
</Categories>
<Monitoring>
<Rules>
<Rule ID="NotificationSubscription_da1aa98f_40c3_4dd5_a227_de3e7f20601e" Enabled="true" Target="SystemCenter!Microsoft.SystemCenter.SubscriptionWorkflowTarget" ConfirmDelivery="true" Remotable="true" Priority="Normal" DiscardLevel="100">
<Category>System</Category>
<DataSources>
<DataSource ID="DS" TypeID="SystemCenter1!Microsoft.SystemCenter.CmdbInstanceSubscription.DataSourceModule">
<Subscription>
<InstanceSubscription Type="bfd90aaa-80dd-0fbb-6eaf-65d92c1d8e36">
<UpdateInstance>
<Criteria>
<Expression>
<And>
<Expression>
<Or>
<Expression>
<SimpleExpression>
<ValueExpression>
<Property State="Pre">$Context/Property[Type='CustomSystem_WorkItem_Activity_Library!System.WorkItem.Activity']/Status$</Property>
</ValueExpression>
<Operator>NotEqual</Operator>
<ValueExpression>
<Value>{9de908a1-d8f1-477e-c6a2-62697042b8d9}</Value>
</ValueExpression>
</SimpleExpression>
</Expression>
<Expression>
<SimpleExpression>
<ValueExpression>
<Property State="Pre">$Context/Property[Type='CustomSystem_WorkItem_Activity_Library!System.WorkItem.Activity']/Status$</Property>
</ValueExpression>
<Operator>NotEqual</Operator>
<ValueExpression>
<Value>{144bcd52-a710-2778-2a6e-c62e0c8aae74}</Value>
</ValueExpression>
</SimpleExpression>
</Expression>
</Or>
</Expression>
<Expression>
<Or>
<Expression>
<SimpleExpression>
<ValueExpression>
<Property State="Post">$Context/Property[Type='CustomSystem_WorkItem_Activity_Library!System.WorkItem.Activity']/Status$</Property>
</ValueExpression>
<Operator>Equal</Operator>
<ValueExpression>
<Value>{9de908a1-d8f1-477e-c6a2-62697042b8d9}</Value>
</ValueExpression>
</SimpleExpression>
</Expression>
<Expression>
<SimpleExpression>
<ValueExpression>
<Property State="Post">$Context/Property[Type='CustomSystem_WorkItem_Activity_Library!System.WorkItem.Activity']/Status$</Property>
</ValueExpression>
<Operator>Equal</Operator>
<ValueExpression>
<Value>{144bcd52-a710-2778-2a6e-c62e0c8aae74}</Value>
</ValueExpression>
</SimpleExpression>
</Expression>
</Or>
</Expression>
</And>
</Expression>
</Criteria>
</UpdateInstance>
</InstanceSubscription>
<PollingIntervalInSeconds>60</PollingIntervalInSeconds>
<BatchSize>100</BatchSize>
</Subscription>
</DataSource>
</DataSources>
<WriteActions>
<WriteAction ID="WA" TypeID="SystemCenter1!Microsoft.EnterpriseManagement.SystemCenter.Subscription.WindowsWorkflowTaskWriteAction">
<Subscription>
<VisibleWorkflowStatusUi>true</VisibleWorkflowStatusUi>
<EnableBatchProcessing>true</EnableBatchProcessing>
<WindowsWorkflowConfiguration>
<AssemblyName>Microsoft.EnterpriseManagement.Notifications.Workflows</AssemblyName>
<WorkflowTypeName>Microsoft.EnterpriseManagement.Notifications.Workflows.SendNotificationsActivity</WorkflowTypeName>
<WorkflowParameters>
<WorkflowParameter Name="SubscriptionId" Type="guid">$MPElement$</WorkflowParameter>
<WorkflowArrayParameter Name="DataItems" Type="string">
<Item>$Data/.$</Item>
</WorkflowArrayParameter>
<WorkflowArrayParameter Name="InstanceIds" Type="string">
<Item>$Data/BaseManagedEntityId$</Item>
</WorkflowArrayParameter>
<WorkflowArrayParameter Name="TemplateIds" Type="string">
<Item>f7785299-c026-a870-e350-d02b65a1f3b3</Item>
</WorkflowArrayParameter>
<WorkflowArrayParameter Name="PrimaryUserRelationships" Type="string">
<Item>$Context/Path[Relationship='CustomSystem_WorkItem_Activity_Library!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_Library!System.WorkItem']/Path[Relationship='CustomSystem_WorkItem_Library!System.WorkItemAffectedUser' TypeConstraint='CustomSystem_Library!System.User']$</Item>
</WorkflowArrayParameter>
</WorkflowParameters>
<RetryExceptions />
<RetryDelaySeconds>60</RetryDelaySeconds>
<MaximumRunningTimeSeconds>7200</MaximumRunningTimeSeconds>
</WindowsWorkflowConfiguration>
</Subscription>
</WriteAction>
</WriteActions>
</Rule>
</Rules>
</Monitoring>
<Templates>
<ObjectTemplate ID="Template_50a8eac21da94bb2a340858b71c931d3" TypeID="CustomSystem_Notifications_Library!System.Notification.Template.SMTP">
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template.SMTP']/Subject$"><1033>$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Id$ is completed</1033></Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template.SMTP']/Priority$">2</Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template.SMTP']/IsBodyHtml$">False</Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/Content$"><1033>$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Id$ is completed</1033></Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/Encoding$">utf-8</Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/SeedClass$">System.WorkItem.Activity.ReviewActivity$bfd90aaa-80dd-0fbb-6eaf-65d92c1d8e36</Property>
<Property Path="$Context/Property[Type='CustomSystem_Notifications_Library!System.Notification.Template']/Protocol$">SMTP</Property>
</ObjectTemplate>
</Templates>
<LanguagePacks>
<LanguagePack ID="ENU" IsDefault="true">
<DisplayStrings>
<DisplayString ElementID="ManagementPack.ef9b0adf354c4afe92ede323c9427879">
<Name>RA notify affected user MP</Name>
</DisplayString>
<DisplayString ElementID="Template_50a8eac21da94bb2a340858b71c931d3">
<Name>RA notify affected user mail template</Name>
</DisplayString>
<DisplayString ElementID="NotificationSubscription_da1aa98f_40c3_4dd5_a227_de3e7f20601e">
<Name>RA notify affected user</Name>
</DisplayString>
</DisplayStrings>
</LanguagePack>
</LanguagePacks>
</ManagementPack>
Cheers,
Marat
Site: www.scutils.com
Twitter: LinkedIn:
Graveyard:
It does work even if it is within a PA or SA or even deeper, you "just" have to follow the path to the CR from there. But then you would need a subscription for each RA depending on where it is in the flow. Try to make your users understand that :D
http://codebeaver.blogspot.dk/

Unable to go ahead with an approved change request.

Hi experts,
Iam facing an issue in Solman Configuration in Charms Scenario.We have created 2 users: Requester & Change Manager.We are able to successfully create the change request. It is also successfully approved by the change manager(status authorized)
When the Change Manager approves the Change Document, Solution Manager
change the document to Authorized and Create a new Administrative Correction
Document.
The Change Manager open the Administrative Correcion (new) and should select
u201CTake In Processu201D in the TaskList.But, when we click on the action button, we get the following eror message :"No actions in the worklist ".
Roles of change manager(approver)
Y_CM_CHANGE_MANAGER_COMP
Y_CM_SMAN_CHANGE_MANAGER
Y_CM_SMAN_CHANGE_MANAGER
Thanks
Imaan

Hi,
I believe that u have checked the red icon in the Administrative correction screen. Please ensure that there is no error existing, if yes, resolve it. You wll get the actions.
If that is not the case, please assign roles SAP_CHANGEMAN_OPERATOR and SAP_CHANGEMAN_ADMIN to the change manager.
This should resolve the issue.
Regards,
Rajeev

E-Mail notification in Change Request by approval

Hello out there,
I'm trying for days to set up an automatic e-mail notfication for my change request transaction by workflow.
My aim is to trigger an email notification by saving after setting the approved activity.
I tried it with following workflow conditions:
E.g. by setting schedule condition on status "validation - E0014" and start condition on status "release for approval - E0012" everything works fine.
So I think the problem is the status "approved - E0004" ... maybe 'cause it isn't set by actions like the other statuses?
Any ideas?
Thanks,
Martin Kläser
P.S.: Solution Manager CHARM is driving me to insanity ...

Problem is solved.
The conditions were alright ... the problem was that change manager and requester (both test users) got the same e-mail address so nothing happened.
After changing requester's mail everything works fine.

Approval Process configuration in Change Request Management

Hello Gurus
We are currently configuring Change request management. We successfully activated charm, we are now working on approval process of change request management.
I am following the following sim for the approval process configuration:
https://websmp105.sap-ag.de/~sapidb/011000358700002931432006E.sim
Can any one please assist us by guiding us on the following things?
1. From BASIS point of view we have assigned roles to each user as employee e.g. developer charm (SAP_SOAM*) role to developer user\employee in solution manager, still when we are creating tickets then we cant see the options like in development, in process etc
2. We are going forward with the default settings can any one tell us if we need to do something extra to get all those options activated like in process, in development etc
I am in mid of these configuration settings; please assist me asap if possible.
Thanks in advance,
Regards,
Sharmishtha

Hello
Thanks for your reply,
I have used BP to create and process change request. Only confused with the standard process and where to look for the change documents, thats the reason i couldnt see the requests and change their status.
I just want to know if you have customized any thing in to the standard configuration, say for e.g. if you want to add your own actions like in maintenance cycle after requests been released in development if you want to import automatically in QA which happens in case of Urgent corrections. What I need to do if I have to do such settings or change it in my standard configuration.
How can I change this standard configuration? Anyone has done such kind of customization?
Thanks for your help and more help on this topic will be appreciated.
Regards
Sharmishtha

CUP: Change request fields while Approval Step

Hello all,
We are using GRC AC 5.3 and want to allow approver to change some request attribute while approving request. E.g. Email, Employee personal number, ...
Does CUP allow to do this and where could it be configured?
Thanks,
Anton.

Hi,
As Ankur mentioned, you can not change any filed values once request enters in that particular stage.
For example, once request enters Manager stage, you can not go back and change parameters in manager stage so that manager can make changes to the request.
Regards,
Alpesh

Moving Change requests to new Maintenance cycle after approval

Good Day
I was wondering, is there an easy way to move any give change request from one maintenance cycle to another one. An example would be.
I have a change request that currently has 1 ABAP, 1 Config and 1 Security transport assigned to our current maintenance cycle. I have been requested to move the change request (along with all the transports) to a future maintenance cycle.
Is it just a case of re-assigning the change request to the future cycle, ?
Regards
Don Newton

Hi Don,
It's a very interesting question... I think that a lot of people here need this functionality and SAP finally hear that from us.
This new functionality came with SP15. You should have a look to SAP notes 1071412, 1134993 and 1141086, it may help you to solve your problem.
regards,
Stéphane.

Restrict creation of Change Document without a change request

Hello Experts,
Is there a way within Charm to restrict the creation of a change document through crmd_order or a business transaction and instead force the creation of all change documents to start from a change request? Some users are bypassing the approval process through sdcr and are using the push button in crmd_order to create a normal correction without having the change approved.
Please advise on a possible solution to fixing this issue.
Thanks
Mike

Hi Raquel,
Thanks for the quick reply. The problem is that the individuals that have access to create an SDMJ or SDHF are the ones creating them directly from crmd_order instead of through the sdcr approval process. From what you are saying I guess there is no way to force them to go through sdcr instead of creating an sdmj directly from crmd_order if they already have access to create a change document?
Thanks
Mike

Approving a Change Request through CRM_DNO_MONITOR

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