Attachments during the Ordering Moment

Can attachments be added to a request during the ordering moment?
We would like to allow customers the abilibty to add attachments prior to submitting a request. Is this possible?
Thank you,
Brian

Hi Tim,
Indeed it does, it's all JSP as part of the RC environment - we're running it on a clustered WebSphere environment now. It also abstracts the actual files away from the DB and in to a file share which I find is a far more sustainable architecture than bloating a DB with blobs.
It also wraps some nice little security features around the attachments as well (we have it so links to the files can't be copied, and access to the file share is actually completely locked down which means the application HAS to open the attachment for a user - beneficial for Human Resources-style files).
It was frequently requested on the old site, I would hope that it would become a productised feature in future by way of a 'field type' but it is quite a customisation so not sure if anytime soon.
Cheers,
Ant

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Hi Friends,
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i would like to know that is it a indented functionality of oracle or any setup needs to be done?
Can anyone please look in to this?
We are using 11.5.10.2

If the order or line is closed, then you probably can not delete the attachments.
But if the order line is still open, you should be able to delete attachments.
If you cannot, it might be because your responsibility has a menu that excludes delete function. Try to use one of the seeded responsibilities (such as Order Management super user).
Hope this answers your question
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Omkar Technologies Inc.
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Hi Iiya
Check the below setting, might be helpful

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Hi Experts,
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Thanks,
Gourisankar.

Hi,
User below code, it will work.
REPORT zcrm_service_order_delet_attch.
TABLES
TABLES:crmd_orderadm_h.
                           TYPES DECLARATION
TYPES: BEGIN OF t_crmd,
         guid TYPE crmt_object_guid,
         object_id TYPE crmt_object_id_db,
         date TYPE crmt_posting_date,
         object_type TYPE crmt_subobject_category_db,
       END OF t_crmd.
TYPES: BEGIN OF t_crmd_final,
         object_id TYPE crmt_object_id_db,
         date TYPE crmt_posting_date,
         sucess TYPE i,
         failure TYPE i,
         total TYPE i,
       END OF t_crmd_final.
                       Internal Tables                               *
DATA: i_crmd TYPE STANDARD TABLE OF t_crmd,
                w_crmd TYPE t_crmd,
      i_object_no TYPE STANDARD TABLE OF crmt_icss_object_guid,
               w_object_no TYPE crmt_icss_object_guid,
      i_attch TYPE STANDARD TABLE OF crmt_icss_att_info,
                w_attch TYPE crmt_icss_att_info,
      i_crmd_final TYPE STANDARD TABLE OF t_crmd_final,
                w_crmd_final TYPE t_crmd_final,
      ls_crmt_object_guid TYPE crmt_object_guid_tab,
      i_return_objects TYPE crmt_return_objects.
DATA: lt_ios         TYPE skwf_ios.
DATA: ls_io          TYPE skwf_io.
DATA: l_docbusobj    TYPE sibflporb.
DATA: l_sucess       TYPE i.
DATA: l_failure      TYPE i.
DATA: l_tot_final    TYPE i.
DATA: l_lines        TYPE i.
                       CONSTANTS                                     *
CONSTANTS:
c_typeid(10)     TYPE c VALUE 'BUS2000116',
c_catid(2)       TYPE c VALUE 'BO',
c_object_type(1) TYPE c VALUE 'P'.
Selection-Screen
SELECTION-SCREEN BEGIN OF BLOCK b1 WITH FRAME TITLE text-s01.
SELECT-OPTIONS: so_date FOR crmd_orderadm_h-posting_date OBLIGATORY.
SELECTION-SCREEN END OF BLOCK b1.
Start-of-selection
START-OF-SELECTION.
PERFORM getdata.
PERFORM delete_attach_save_order.
PERFORM display_output.
write: u_line(100)
skip.
WRITE: /05 'Total number of attachments deleted',
          75 l_tot_final.
*&      Form getdata
FORM getdata .
SELECT guid
         object_id
         posting_date
         object_type INTO TABLE i_crmd
                             FROM crmd_orderadm_h
                             WHERE posting_date IN so_date.
ENDFORM.                    " getdata
*&      Form delete_attach_save_order
FORM delete_attach_save_order .
*Fetching the attachments for GUID.
LOOP AT i_crmd INTO w_crmd.
    CLEAR: i_attch, i_object_no.
    MOVE: w_crmd-guid TO w_object_no-object_guid.
    APPEND w_object_no TO i_object_no.
    CALL FUNCTION 'CRM_ICSS_GET_ATTACHMENTS'
      TABLES
        it_object_guid     = i_object_no
        et_attachment_list = i_attch.
*Deleting the attachment for GUID.
    DESCRIBE TABLE i_attch LINES l_lines.
    LOOP AT i_attch INTO w_attch.
      l_docbusobj-instid = w_crmd-guid.
      l_docbusobj-typeid = c_typeid.              "'BUS2000116'.
      l_docbusobj-catid = c_catid.                "'BO'.
      ls_io-objtype = c_object_type.              "'P'.
      ls_io-class   = w_attch-att_class.          "'CRM_P_ORD'.
      ls_io-objid   = w_attch-objkey.
      APPEND ls_io TO lt_ios.
      CALL METHOD cl_crm_documents=>delete
        EXPORTING
          business_object = l_docbusobj
          ios             = lt_ios.
      IF sy-subrc = 0.
        l_sucess = l_sucess + 1.
      ENDIF.
*Saved the service order after deleting the attachment.
      APPEND w_crmd-guid TO ls_crmt_object_guid.
      CALL FUNCTION 'CRM_ORDER_SAVE'
        EXPORTING
          it_objects_to_save   = ls_crmt_object_guid
          iv_update_task_local = 'X'
        IMPORTING
          et_saved_objects     = i_return_objects
        EXCEPTIONS
          document_not_saved   = 1
          OTHERS               = 2.
      IF sy-subrc <> 0.
        MESSAGE ID sy-msgid TYPE sy-msgty NUMBER sy-msgno
                WITH sy-msgv1 sy-msgv2 sy-msgv3 sy-msgv4.
      ENDIF.
    ENDLOOP.
*Moving the data to inter table to display the output.
    IF l_lines EQ l_sucess.
      MOVE: w_crmd-object_id TO w_crmd_final-object_id.
      MOVE: w_crmd-date TO w_crmd_final-date.
      MOVE: l_sucess    TO w_crmd_final-sucess.
      MOVE: l_failure   TO w_crmd_final-failure.
      MOVE: l_sucess    TO w_crmd_final-total.
      APPEND w_crmd_final TO i_crmd_final.
*Clearing the internal tables and variables.
      CLEAR: i_attch,
             w_crmd,
             l_sucess,
             l_failure,
             ls_crmt_object_guid,
             l_docbusobj,
             lt_ios,
             i_object_no,
             l_lines.
    ENDIF.
ENDLOOP.
ENDFORM.                    " delete_attach_save_order
*&      Form Display_output
FORM display_output .
IF NOT i_crmd_final IS INITIAL.
    WRITE: /5 'Order Number',
           20 'Creation date',
           35 'success Records',
           55 'Fail Records',
           75 'Total Records'.
ENDIF.
LOOP AT i_crmd_final INTO w_crmd_final.
    WRITE: /5 w_crmd_final-object_id,
           20 w_crmd_final-date,
           35 w_crmd_final-sucess,
           55 w_crmd_final-failure,
           75 w_crmd_final-total.
    l_tot_final = l_tot_final + w_crmd_final-total.
ENDLOOP.
CLEAR : w_crmd_final.
ENDFORM.                    " Display_output

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iTunes 10 for Mac: If you have trouble burning a CD - http://support.apple.com/kb/PH1751
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