Authorization for Warranty Maintainance in Service Order

Hi,
I am working on CRM 5.0.When user is creating service order at item level under warranty tab, there is option for maintaining the warranty and accounting indicator manually.
I want to restrict the user from doing it.Can anyone suggest some solution for the same.
Pls suggest any authorization object instead of Badi's..
The same should be applicable for PCUI as well.
Thanks,
PePe

Hi,
If u manage to get related authorization object for fields of warranty tab then also i m not sure with using same object u can control from portal (PCUI).
Better bet is to create new bliview for u r transaction and hide or make fields read only which u want to restrict.
Also refer below link for better understanding.
Authorisation Object to Restrict user for Manual Wty assignment in Service
Regards,
DD's

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Bapi for technically complete of service order

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Thanks and Regards,
Vidhya

Hi vidhya,
You can use the BAPI 'BAPI_ALM_ORDER_MAINTAIN' for technical complete of service order.
Pass below parameters as input.
IT_METHODS :
Populate the values to methods
wa_methods-refnumber = '00001'.
wa_methods-objecttype = ''HEADER'.
wa_methods-method = ''TECHNICALCOMPLETE'
wa_methods-objectkey = v_aufnr. "Order number
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CLEAR : wa_methods.
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wa_methods-refnumber ='00001'.
wa_methods-objecttype = space.
wa_methods-method = 'SAVE'.
wa_methods-objectkey = v_aufnr. "Order number
APPEND wa_methods TO it_methods.
Afetr calling this BAPi call BAPI_TRANSACTION_COMMIT to commit the chnages to data base.
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Identify in warranty parts in service order

Hi Gurus,
In the service order, there are 5 components out of which 2 are in warranty which means this 2 should not be billed to customer. Also we need a report from system to identify the warranty spare parts consumption.
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Smart

Hi Smart,
I dont think this can be done in standard, as i informed earlier, you can maintain outline agreement / contract to get a message.
Or check if the component can be linked with equipment / serial number, so warranty can be maintained in the equipment.
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Can I maintain the authorization for displaying cost analysis in production order.
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Hi,
as i know K_ORDER is authorization for internal order.
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Multiple 'F3' Quality Notifications for defects from single Service Order

Those of you working w/ the QM module no doubt know that if a failure is recorded against an inspection characteristic linked to a Production Order (Order category 10), that SAP standard functionality creates a Defect document (Quality Notification type 'F3'). Any subsequent failures recorded that are linked to that same Production Order (as well as the material & serial number) are recorded, as additional line item defectes, on that same 'F3' Quality Notification.
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A couple more pieces of information....
1. We are currently running SAP Enterprise (4.7).
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Hi Experts,
For CRM Service Orders Based on the Reservation number generated in CRM we will make the Goods issue document in ECC.
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Hi Vivek,
What I wanted to say that you won't get information from VAV about billing since as far as I know it doesn't contain any relevant table.
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Hi all,
I am new in IC .
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Hi Rupesh,
Thanks for your reply..
I made a lot of controls but I can't find where I am wrong..
My senario is, taking phones, create interaction record and create order for further investigation.
I copied IC_AGENT role.
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Work center id for Service order is : IC_UIU_SVO
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In my business role I made it active. Is this work center can't used in IC senario
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If I know which transaction type is needed to create service order or service ticket under IC, then I will control it of course..
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Transaction code for list of pending service orders

Hi All,
Could any body tell me what is the tcode for pending service orders?
Ex: I have a service PO with one line item and 10 services under that line item in service tab of the PO item details.
I have made service entry for 8 items. And I have such type of serveral POs.
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Thanks in advance
Ram

Hi dear,
You can use ME2L,ME2M,ME2N with Purchasing Organisation as SERV & selection criteria as WE101.
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Edited by: Deepak Kulkarni on Mar 21, 2011 3:53 PM

COPA derivation for Technician field of Service Order

Hi All,
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Is there any other table availabe in the system for KEDR setup or shall I need to go with User Exit?
Thanks in advance.
Rupali
Edited by: Rupali Sinha on Mar 11, 2009 2:57 AM

Hi Rupali,
I am very much sure that when there is WW characteristics, you need to go with Table Lookup under KEDR. But, if the desired combination of source/ origin and targets are not available there, we need to go with user exit. Take a help of your ABAP Consultant for user exit.
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Robin

User-exit for default values in service order

Hi,
i use EXIT QQMA0025 (EXIT_SAPLIQS0_017) to set some default values by creating
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I create this thread in SD, because
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User exit for profitability segment in service order settlement rule

Does anybody know if exit EXIT_SAPLKEAK_001 works for the profitability segment creation during the creation of a settlement rule of a service order?
The context is the following: the company uses service orders which are settled periodically (it receives revenue from sales order which is posted to the service orders at time of billing, and also costs at time of goods issue). The profitability segment in the settlement rule of the service order needs to be the same as the one from the billing document that posted to the order.
Can I use EXIT_SAPLKEAK_001 to find the characteristics from the billing document and populate it in the PSG of the settlement rule? If yes, could this be applied to only one specific service order type?
Thank you.

Hi
If your settlement is triggered by a batch or is triggered by a workflow exit EXIT_SAPLKEAK_001 is not run. From release 5.00 on characteristic groups are indeed not considered any more during batch input processes because there were problems before with initial chars of a CO-PA line item resulting from a batch input process that actually shouldn't be initial.
Refer SAP Note 581739, which put an end to usage of char groups during batch input processes. Also refer SAP Note 142628.
Regards
Sanil Bhandari
Edited by: Sanil K Bhandari on Jun 23, 2011 10:12 AM

User status for component item in service order (plant maintenance order)

Dear experts,
I cannot find the customizing for assigning a user status (profile) to a component item of a service order.
IW31 - tab components - mark an entry - click on button "component status"
Can you help me?
Best Regards,
Philipp

OSS message created. Answer from SAP:
11.02.2011 - 15:04:46 CET - Antwort von SAP
Hello Mr. Miller,
user status for components are not possible and not intended. I'm
sorry that I cannot provide better news.
Best regards
Reinhard Gruber
Senior Support Consultant
AGS Primary Support,
Business Suite & Technology
SAP AG
Therefore this message is closed... but not yet answered
Edited by: Philipp Miller on Feb 11, 2011 3:28 PM

Authorization for Delivering Plant in Sales Order

Dear All:
We need to set up authorization for a user based on 'delivering plant' in Sales Order registration (VA01). It appears there is no standard available for this.
Can you kindly help by giving hints to achieve this?
Regards,
K. Dwarakanath

Hi,
1. You can create a custom authorization object (via SU21 or equivalent); add field 'ACTVT' with permissible values '01', '02', '03'.
2. In form USEREXIT_CHECK_VBAP of include MV45AFZB, you can call the function module AUTHORITY_CHECK, to check the authorization and throw an error.
This user exit is triggered everytime a user makes any change to item level, i.e. applicable for change of plant too. The call for authority check can be based on whether plant is changed or not. I guess *VBAP and VBAP can be compared to check whether plant is changed. If *VBAP-WERKS is not equal to VBAP-WERKS, then call authority check FM by passing username, custom object name, FIELD1 = 'ACTVT', VALUE1 = 01 or 02. If exception returned by FM is USER_NOT_AUTHORIZED, you can throw an error message.
Cheers,
KC

Authorization for Change Conditions in Sale order or Billing document

Good Morning
In my scenario we have same pricing procedure for sale order and billing document. My requirement is to enter one condition manually in sales order.
I want a specific user to enter this discount condition for a specific distribution channel only manually only in Sales order, not in billing document.
Now here are some problems i am facing now.
We have to make this for one user and for one distribution channel only.
I can't use transaction variant to make condition tab in display because all users are allowed to enter freight condition manually at the time of invoicing.
I have tried authorization object V_KONH_VKS but its not working. This is for maintain condition record not for entering in sales or billing document manually.
Please suggest me is there any standard way to do this or should I go for ABAP?
I prefer to do this with authorizations control. ABAP will be the last solution.

I have a feeling that via PFCG, this can be controlled and of course, with the object what you had indicated and Activity type.
Create two roles one for maintaining manually in sale order and the other one for display.
In one role, the activity can be 01 with TCode VA01 and VA02 and in the second role, the activity can be 03 with transaction VF01. Your basis guy should be able to do this so that the requirement can be achieved.
thanks
G. Lakshmipathi

Authorization for Warranty Maintainance in Service Order

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