Warranty claim from service order

Hi
i've configured the integeration of service order to warranty claim, and maintained my DIP profile ... now when i excute my service order my claim is getting gernerated by not gettting read at WTY transcation .......andalso my compoent level material is not gettting picked up at my Warranty claim
Thanks

Also [here|http://www.sapfans.com/forums/viewtopic.php?f=7&t=347230]
PeteA

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Error when creating warranty claim from service notification.

Experts,
I am trying to create a warranty claim from a service request and system is going into abap runtime error.
When I checked the function module WTYSC02_CLM_FRM_NOTIFICATION it is giving a syntax error in the source code LWTYSC02U08
The data object "LS_ORDER_HEADER" does not have a component called "UPDATE_NEEDED".
Thanks in adavance for your reply.

I dump analysis it is giving the following error,
The following syntax error occurred in program "SAPLWTYSC02 " in include
"LWTYSC02U08 " in line 147:
"The data object "LS_ORDER_HEADER" does not have a component called "UP"
"DATE_NEEDED"."
Think the problem is in the source code.Is there any note to correct this.
Thanks,
ashraf

Text Flow from service order to requisition

Hi Everyone,
I having a problem regarding text flow from service orders IW31/IW32 to requisition ME53N.
I created/updated a service order in IW31/IW32 and enter some text in "Operation Short Text" column. When I release the service order the short text should ideally be reflected in purchase requisition. What's happening right now is that "If the length of text entered in IW32 is more than 40 characters then the text is reflected in requisition ME53N otherwise any updates to this column text are not reflected in ME53N".
I debugged ME53N and found that it gets the value of text using READ_TEXT so I hope the same is stored in standard text while saving IW31/IW32. I checked the text also which is created after saving Iw32 and it contains changed data only if the length of the data is more than 40 characters.
To me it looks like standard SAP process that the text will flow from service order to purchase requisition only if the data length is more than 40 characters. If anyone has any idea can you please share. Is there any sugesstion for correcting this. Any reason or OSS.
<REMOVED BY MODERATOR>
Edited by: Alvaro Tejada Galindo on Aug 13, 2008 3:30 PM

Hi,
my situation is:
- a WM managed warehouse, society A;
- a HU managed warehouse (without WM), society B;
- a purchasing process of HU from society A towards society B.
Society B have a scheduling agreement; when a delivery schedule appears, in society A born a sales order and a delivery. After the registration of the delivery good issue, an idoc transfer information for inbound delivery creation.
This process is ok without WM, but with a WM managed warehouse the idoc has the following problem:
"V51VP - item was not found - process cancelled".
Can you help me to transfer these HU?

Copy data directly from service order to sales quotation

I know the process to create the sales quotation from service order in customer interaction center but my query is that is there a way that data should be directly copied from the service notification to the service order to the quotation because I have entered the data completly in the notification .Entring the data again and again make mistakes .
THANKS
AVANISH GULATEE
M-08447307358

look for the BADIS that get triggered when you save the notification. if you find any BADI, then you can create new implementation for it and you can write the code. you can use CRM_ORDER_MAINTAIN to create service order inside that new implementation.

PME - Configuration Copy From Service Order Quotation to Service Order

Hi,
We are in requirement to copy the Product configuration in CRM 2007 from Service Order Quotation to Service Order.
After Configuring a Product in Service order Quotation, the product configuration is not copying to the Service Order if created using follow up documents.Only Product is Copied to the followed up transaction with the copy control method in customization.
Please advice..
Regards,

Hi,
Problem solved...
In the Copy Control of the Item Category in IMG the Process Flow option was not maintained.
Regards,

FM/Class for creating service confirmation from service order

Hello Gurus,
Does anyone know a FM/BAPI/Class to create service confirmation from service order ?
With warm regards,
Kallol Bhowmick

Hello Kallol
You can trigger a confirmation from service order using action profile.
Here is how to define action profile:
IMG > CRM > Basic Functions > Actions > Actions in Transaction
Dialog Stucture> Action profile:
Object type = BUS2000116
Context class = CL_DOC_CONTEXT_CRM_ORDER
Dialog Stucture> Action Definition:
Processing time: Processing using selection report
Check box schedule automatically, Changeable in dialog and executable in dialog.
Dialog Stucture> Processing types
Permitted processing types of actions: Select - Method Call
Settings method call: Method - COPY_DOCUMENT (you can also try COPY_DEF_ITEMS)
Processing Parameter:
-Select change icon a new window opens - container editor
-select create icon another window opens - display container editor
Here enter following:
Element = PROCESS_TYPE
Name = PROCESS_TYPE
short desp = PROCESS_TYPE
Tab > Dtype:
Structure = CRMC_PROC_TYPE
Field = PROCESS_TYPE
Tab> initial value
Here maintain the transaction type of your confirmation.
save your action profile. Now assign action profile to Service oder transaction type.
I hope this info helps.
Regards
Rupesh Patil

"SAVEANDBACK" Button In Folloup Activity from Service order

Hi,
Give me solution...
Here Created folloup activity from service order in web ui.....In folloup activity after click the SAVEANDBACK then opend the serviceorder.....but i added the data in folloup activity... that data not refresh in serviceorder transaction.....if i opened agin same service oreder that time .. the folloup activity data apper in service order.....after click the SAVEANDBACK button in folloup activity that not refershing the values in service order..
Thanks
Kooiti..

Hello again,
Does anyone know how to copy the Ibase from the Service order to the activity, please?
Thank you.

Quotation number from Service order or notification

Hi,
As per the process, we create service quotation from service order using the transaction DP80. I can get the service order number from the quotation (VBAK-AUFNR). But I need to get this quotation number from service order or service notification (it is updated in the document flow). Could you please help me?
om which tables (service order or notitification) I can get this quotation number?
Regards,
SAM

Hi,
One option I used in the past is to call FM RV_ORDER_FLOW_INFORMATION and then analyze the result given from this FM.
Do a Where-Used List search for this FM and you will find some examples in standard SAP.
It can be somewhat challenging to understand the outcome but I can can be done.
I assume you want to analyze this after the service quotation has been created. If not then use available User Exits for the RRB processing creation. Search for RRB and consulting in SAP Notes.
Good luck, Johan

Getting quotation number from service order

hi
i have a situation where i need to find the quotation number created by DP80 from a service order.
    i'm able to find service order number from quotation but that does not solve my problem. i need to find the quotation number from service order number.
   pl help.
thanks in advance

hi Koustav,
    I'm in same situation as yours. i need to update preceding Qutation from the service order and only if a precticular item category is precent in service order.
As u have already worked on Qutation n service order stuff.. can u plz suggest me some thing.
thanks in Advance

Service Quotation number from Service order

Hi,
As per the process, we create service quotation from service order using the transaction DP80. I can get the service order number from the quotation (VBAK-AUFNR). But I need to get this quotation number from service order or service notification (it is updated in the document flow). Could you please help me?
om which tables (service order or notitification) I can get this quotation number?
Regards,
SAM

Hi Pete,
If I pass the service ordernumber to PMSDO, I can't get the quotation number. Is there any way to find the document flow of service order or notification? Is there any table I can use for the same?
Regards,
SAM

To create project from service order

Hi All
Is it possible to create project (network Order ) from Service order ( SM01,SM02,SM03)??? if yes... How???
Neil

Are you referring to Assembl;;y processing ?... You can create service order from Sales Order, but you cannot create proejct from Service order automatically.
With regards
Nitin P.

Function Module to get a Waranty Claim Number From Service order Number

Hi Guru's
How to Find a Function Modulewhich is return waranty Claim Number(bapi2222header-claim ) when we pass Service order Number(Aufnr)
Thanks In advance

Hi Vanitha,
Pass Vehicle GUID in FM - /DBM/VM01_VEHICLE_GET
You will get all possible vehicle information and claim information in importing parameter es_iobj_data_multi_com(its a deep structure)
or.
Use one of the flower pot method /DBM/CL_ORDER~INSTANCE_GET_BY_VBELN to get all the info of the particular Service order.
Hope it helps.
Regards,
Mathan R.

Identify in warranty parts in service order

Hi Gurus,
In the service order, there are 5 components out of which 2 are in warranty which means this 2 should not be billed to customer. Also we need a report from system to identify the warranty spare parts consumption.
From the service order, can we identify that those 2 components are in warranty and 3 components are out of warranty? If Yes, how?
Regards,
Smart

Hi Smart,
I dont think this can be done in standard, as i informed earlier, you can maintain outline agreement / contract to get a message.
Or check if the component can be linked with equipment / serial number, so warranty can be maintained in the equipment.
But there is no direct method, to send info to customer, it needs to be customized.
You can also wait for other experts, who might have done similar functionality.
Regards
Terence

Authorization for Warranty Maintainance in Service Order

Hi,
I am working on CRM 5.0.When user is creating service order at item level under warranty tab, there is option for maintaining the warranty and accounting indicator manually.
I want to restrict the user from doing it.Can anyone suggest some solution for the same.
Pls suggest any authorization object instead of Badi's..
The same should be applicable for PCUI as well.
Thanks,
PePe

Hi,
If u manage to get related authorization object for fields of warranty tab then also i m not sure with using same object u can control from portal (PCUI).
Better bet is to create new bliview for u r transaction and hide or make fields read only which u want to restrict.
Also refer below link for better understanding.
Authorisation Object to Restrict user for Manual Wty assignment in Service
Regards,
DD's

Restrict Deletion of Components from Service Order

Hello All,
I noticed that I am able to delete the components from the Components tab of a Service Order even after I have completely issued the components.
Is there a possible way to prevent deletion of components that have already been issued..?
I think I can use the Business Transaction RMKL in the system status GMPS. But I guess this will prevent deletion of those components which have not been issued to the service order.
What would be the best way to prevent deletion of components that have already been issued...?
Thanks
Jensibo

Hello All,
I don't know if you all received the last reply I posted against this thread... coz I am not able to find it in the thread. I had asked for your comments on any repercussions that may occur because of this config.
Anyway, the thing is, I followed Narashiman's suggestion and although I did not use the exact config he pointed me to, I used the config in the following nodes:
1.) Production --> Shop Floor Control --> System Modifications --> Define System Message Attributes
2.) Production Planning & Process Industries --> Process Order --> System Modifications --> Define System Message Attributes
and added an entry: Application Area = CN, Message No. = 750-Component & item & was already withdrawn and Category = E.
Having done this, the system did display the "Component & item & was already withdrawn" message when I tried to delete a component that was issued to a service order, but it did not delete the component from the service order. I was able to save the service order with the issued component still in the components tab.
Narashiman,
to specifically respond to your latest reply, I did find the node you pointed me to. But the trouble was that it did not have an entry for CN750 in it. When I tried to add an entry, the system did not let me do so and displayed the error message "Please specify a legal value".
So I went around opening each system message control node and finally found the two that I mentioned earlier that did work for me.
Thanks
Jensi

Warranty claim from service order

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