Automation determination of quotation in service order

Hello All,
I want to achieve automatic determination of quotation in service order. Thank you.

hi,
Use this User exit :
LMEKO002 - Enhance communication structure KOMP for price determination
Regards
Priyanka.P

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PME - Configuration Copy From Service Order Quotation to Service Order

Hi,
We are in requirement to copy the Product configuration in CRM 2007 from Service Order Quotation to Service Order.
After Configuring a Product in Service order Quotation, the product configuration is not copying to the Service Order if created using follow up documents.Only Product is Copied to the followed up transaction with the copy control method in customization.
Please advice..
Regards,

Hi,
Problem solved...
In the Copy Control of the Item Category in IMG the Process Flow option was not maintained.
Regards,

Products not copied from Sales Quotation to Service Order

Hi All,
I am trying to create a Service Quotation as a follow up to a Sales order. There are multiple line items in the Sales Order - ex: 1 sales item and 1 service item.
I want to create a service order as a follow up to the sales order and want the servie item to get copied into it automatically but this does not happen. The service item from the sales order is not getting copied into the service order despite of the copy control settings.
Any ideas?

Hi Swetha,
Make sure before creating a follow up , the Service Items are released .(System Status = Released) and by enabling copy control configuration , you should be able to copy the line items in follow up document.
Regards,
Nithish

Automating offset reqmt date on service order component line

Hi,
I have an issue with automating the offset on component detail screen when creating the new component line.
When creating the new component line we are using EXIT_SAPLCOMK_007 to default plant and storage location based on functional location and stock determination group. this works no problems.
Now based on the same I want to default a value into reqmt date offset on the new component line. I could not find a suitable exit or BADI for this so I enhanced the FM CO_MK_GET_USER_PLANT_STLOC that is calling the exit EXIT_SAPLCOMK_007 and fill the values into the offset fields in resbd structure. the value is set on the offset on the created component line but the reqmt date is not calculated right.
After a little debugging I have concluded that the initial creation of the component line always uses the calendar from the operation, whereas when I manually enter an offset the calendar of the plant is used. I can see that I can implement a BADI so that when entering manually the calendar from the operation is used, but the calculation must be based on the calendar of the plant.
Any ideas how to set the offset automatic on a newly created component line and have the reqmt date calculation work as standard when entered manually?
extra info:
calculation of date is done in FM CX_SCHED_VIA_OPERATING_TIME.
when updated manually its called from FG COMD subroutine FUNCT_BDTER_CHK
when set on creation it is called from FG COMK subroutine BDTER_FILL.
Thanks in advance,
Steffen Høegh.

Hi,
just to update on the solution.
Ended up doing an implicit enhancement at the end of routine bdter_fill in FG comk.
algorithm:
If Offset and manual maintenance of req. mt. date is initial.
if certain order types
    Logic for determinig offset
       write new offset to resbd_g fields nlfzv and nlfmv
now the rescheduling part in code.
BEGIN determine calendar
Logic for determinig if calendar from plant or operation should be used.
This logic is derived from sub funct_bdter_chk in FG COMD
      TRY.
          GET BADI badi_cx_offset_calid.
   --> call BADI to determine calender for offset
          CALL BADI badi_cx_offset_calid->change_calid
            EXPORTING
              is_caufvd        = caufvd
              is_afvgd         = afvgd
            IMPORTING
              flg_use_wc_calid = flg_wc_cal.
        CATCH cx_badi_not_implemented.
    no implementation
        CATCH cx_badi_multiply_implemented.
        CATCH cx_badi.
      ENDTRY.
      IF NOT flg_wc_cal IS INITIAL.
        l_calid = afvgd-kalid.
      ELSE.
        IF l_t001w-werks <> t001w-werks.
          CALL FUNCTION 'CO_TA_T001W_READ'
            EXPORTING
              t001w_werk = resbd_g-werks
            IMPORTING
              t001wwa    = l_t001w
            EXCEPTIONS
              not_found = 1
              OTHERS     = 2.
        ELSE.
          l_t001w = t001w.
        ENDIF.
        l_calid = l_t001w-fabkl.
      ENDIF.
END determine calendar
*BEGIN Scheduling
*logic is from above
      IF caufvd-autyp = auftragstyp-fert OR
         caufvd-autyp = auftragstyp-bord.
        CALL FUNCTION 'CX_SCHED_VIA_OPERATING_TIME'
          EXPORTING
            i_date_start = resbd_g-bdter
            i_time_start = resbd_g-bdztp
            i_duration   = resbd_g-nlfzv
            i_unit       = resbd_g-nlfmv
            i_fcalid     = afvgd_g-kalid
          IMPORTING
            e_date_end   = resbd_g-bdter
            e_time_end   = resbd_g-bdztp.
      ELSE.
        IF NOT resbd_g-bdter IS INITIAL.                    "note683510
          IF resbd_g-nlfzv < 0.
            l_time = time_const-beg.
          ELSE.
            l_time = time_const-end.
          ENDIF.
          CALL FUNCTION 'CX_SCHED_VIA_OPERATING_TIME'
            EXPORTING
              i_date_start = resbd_g-bdter
              i_time_start = l_time
              i_duration   = resbd_g-nlfzv
              i_unit       = resbd_g-nlfmv
              i_fcalid     = l_calid
            IMPORTING
              e_date_end   = resbd_g-bdter.
        ENDIF.
      ENDIF.
    ENDIF.
Regards and thanks for the help,
Steffen Høegh
Vestas Wind Systems

VA21 - Quotation from service order with reference to an inquiry

Dear Guru,
I am trying to create a quotation using VA21 with reference to an Inquiry (IN) I have previously created.
The inquiry number is: 10000004
There I have the following error message: "Copying from sales document AE to IN is not supported"
Can you please tell me what I have to do, as I suspect it has something to do withe the copy control customizing.
Please help.
Kind regards
Chris

You should maintain copy control for your inquiry type to quotation type in VTAA.
thanks
G. Lakshmipathi

Copy data directly from service order to sales quotation

I know the process to create the sales quotation from service order in customer interaction center but my query is that is there a way that data should be directly copied from the service notification to the service order to the quotation because I have entered the data completly in the notification .Entring the data again and again make mistakes .
THANKS
AVANISH GULATEE
M-08447307358

look for the BADIS that get triggered when you save the notification. if you find any BADI, then you can create new implementation for it and you can write the code. you can use CRM_ORDER_MAINTAIN to create service order inside that new implementation.

Quotation number from Service order or notification

Hi,
As per the process, we create service quotation from service order using the transaction DP80. I can get the service order number from the quotation (VBAK-AUFNR). But I need to get this quotation number from service order or service notification (it is updated in the document flow). Could you please help me?
om which tables (service order or notitification) I can get this quotation number?
Regards,
SAM

Hi,
One option I used in the past is to call FM RV_ORDER_FLOW_INFORMATION and then analyze the result given from this FM.
Do a Where-Used List search for this FM and you will find some examples in standard SAP.
It can be somewhat challenging to understand the outcome but I can can be done.
I assume you want to analyze this after the service quotation has been created. If not then use available User Exits for the RRB processing creation. Search for RRB and consulting in SAP Notes.
Good luck, Johan

Service Quotation number from Service order

Hi,
As per the process, we create service quotation from service order using the transaction DP80. I can get the service order number from the quotation (VBAK-AUFNR). But I need to get this quotation number from service order or service notification (it is updated in the document flow). Could you please help me?
om which tables (service order or notitification) I can get this quotation number?
Regards,
SAM

Hi Pete,
If I pass the service ordernumber to PMSDO, I can't get the quotation number. Is there any way to find the document flow of service order or notification? Is there any table I can use for the same?
Regards,
SAM

In service order Issu:No account assignment found for this service process

Issue:No account assignment found for this service process
An error has occurred in the system RT1400LS while copying the document
Message no. CRM_ORDER_MISC 020
Diagnosis
Errors have occured while transferring the document into another system. Remove the error messages from the enclosed log.
Transmission log
No account assignment found for this service process (Notification E CRM_SRV_LOG_EXT_OLTP 008)
While we created the service order as a fallow up document of the quotation system unable to create the PR. System showing the above error in the service order.
We created the service order with same items directly not as fallow up document to quotation PR created with out any fail.
As per my analyses above error because system unable to find out the Internal order to create the PR hence we created service order as a fallow up document of the service quotation.
Revert require data to understand the issue more.
Best Regards,
Prakesh

Dear Gurus,
Thanks for your update. we checked as per your suggestion but the issue is PR is not determining the IO while creating the PR.
We used the different item cat in quotation and service order system generating the PR, But our Clint want to use the same item cat in the both service order and quotation.
If we created the quotation after that service order with the service line item and spare part line item system creating the IO (internal order) but PR not generating.
Please help me in this scenario what should we do.
Best Regards,
Prakesh.

Difference between service order and repair order?

hi all,
pl help me in understanding the difference between a service order and repair order.
pl tell me what is the process to create service order?
what is the process to create a repair order?
how we will know by looking into the order whether it is a service order or a repair order.
thank you,
hun

Hun,
Provides support for the complete Service processing lifecycle from Service Quotation creation to Billing. A service order is created if the customer has to be billed for services like utility usage, no. of pages printed (using counters etc). Service Order processing includes integrated validation of service contract price agreements and warranty entitlements.
The cycle is :
Business Scenario Service quotation and service order management
A.     Make inquiry Customer contacts and requests for quotation
B.     Create and communicate quotation service rep. creates a quotation and sends it to the customer
C.     Accept the quotation
D.     Convert quotation into service order and release the order
E.     Create and optimize assignments - The Resource Planner assigns any field service tasks to one or more of his Field Service Representatives
F.     Execute assignment, perform confirmation - The Field Service Representative performs the service assignment at the customer site and performs confirmation for the work done, materials used and so on
G.     Approve confirmation, assign costs - The Service Manager checks and approves the confirmation data and decides which costs should be billed to the customer
H.     Bill customer, perform analyses - The Service Manager triggers billing of the customer and performs analyses of the complete service order processing cycle
Where as a repair order would be created when a customer finds a defect in say a product and the requests for a repair of replacement.
The cycle is:
The business scenario
1.     Enter repair request
The customer calls the service organization to request a repair. The agent enters the repair request. The system checks whether a warranty exists.
2.     Send in defective product
The customer sends in the product using the given return material authorization number.
3.     Plan repair steps
A service representative performs the technical analysis and enters the inspection result (causes, tasks, etc.). He decides what action should be taken based on the inspection result.
4.     Create service quotation
The system calculates the price for the planned repair and required spare parts, according to the price agreements in the service contract, and the warranty costs. The agent generates a service quotation.
5.     Perform confirmation
The customer accepts the quotation. The service representative repairs the product and confirms his working times and materials used. He also documents the inspection results.
6.     Return repaired product
The service representative returns the repaired product to the customer.
7.     Create invoice
The service representative triggers customer billing, based on the confirmed time and spare parts used, and in accordance with existing warranties and specific price agreements.
8.     Analyze defect reasons
Using predefined queries and reports, the service manager analyzes the most important defect reasons.
Refer to CR700 - Service for details info.
Regards,
Julius

Implement Org determination for Service Orders

Hello Freinds ,
My Client is implementing the service order with WebIC2005 with the following scenarios.
Service orders created Manually.
Service Orders created from completed sales order automatically.
Could any one possibly suggest the best practice of implementing org determination for the above scenarios.
Is it a correct practice to determine sales org for manual creation of Service Order.
For Automation process is it not correct have sales org determined from sales order.
How to determine Org Determination in WebIC service order Link?
Thanks & regards
Amar

Hi Amar,
You cant assign two diffrent org determination for same transaction type.
Its always better to determine the org at transaction type level. But wehn you are creating service order from sales order , you can set the rule in Copy control whether to copy the org or not.
Hope this helps.
Regards
Arun Kumar

Error while saving the service order "Error determining Local currency"

Hi Gurus,
I am facing a strange proble, while adding components to my service order. The system throws error " Error determining local currency: ER type 'M' date 05.11.2007 from SGD to RMB RC 4 ".
the customer is from singapore and am issuing the material from local plant (every where SGD is maintianed as the currency). We have maintained the exchange rate also between these currencies.
Can anybody throw some light on this issue????
Prase

Closed the thread...

Item Category Determination for a service order

Hello experts;
I have the following funny issue, When i try to create a service order my item category doesn't get determined properly: specifically when i fill in the product in the SAP GUI the item category field doesn't get populated automatically...funny thing is that i do the exact same thing in the Web UI the very same field Does get populated correctly!
The following are the customizations i have on SPRO: The all thing is copied from the standard but in the GUI the standard doesn't work either! and it does in the WEB UI. Any lights????
Trans Type:ZSVO
Desc:DSGi Service Order
Item CtgGroup:NORM Sales Item (Norm)                                                                                Item Category:ZRVS
Desc:DSGi Product
Alternative Category: SRVS     Desc:Product

I don't get it...
It's as simple as that: the item i'm adding in the service order has Ctg Group DIEN and it was correctly downloaded from R3. The Item Category Determination is as follow:
Trans Type: ZRVO
Desc: DSG T Service Order
Itm Ctg Group: DIEN Service w/ Delivery                                                                                Item Category: ZTVS     Service Sales Item
Where ZTVS is the copy of the item category SRVS (Standard) which for some reason if i put instead of the ZTVS doesn't work either!
What am i doing wrong?

Service order Item category on Contract determination

Hi
We have contract determination on CRM service orders and it is working as expected. Our Service contract makes the Service order free of charge but its still generates the debit memo in ECC system with zero value.
We don't want this to happen so a work around will to have the item categories different when the Service order has a contract. These item categories will not be configured for ECC billing integration in R/3 plug-in hence no debit memo will be generated.
My question to Service gurus is that is there another way of achieving this? if not is there a way to flip the item category after contract determination without putting in any code.
Thanks and Regards
Rupesh Patil

Rupesh,
I dont think we can flip item category without coding..!. but certainly possible with coding.
Regards, Sudeep..

Vendor Determination to PR thru componant tab of service order

Hi All,
I have maintain the vendor in notification partner list and then it get copy to service order partner tab after service order creation.
Now when I create the Purchase req. from component tab, Vendor should get determined automatically from service order partner tab. Right now it gives me pop screen which includes list of all vendor for given material and plant.
My requirement is vendor determination in PR thru component tab should always get determined from service order partner tab.
Pl let me know if there is any note to be implemented.
Thanks,
Chetan

Hi,
You have to maintain source list in the transaction ME01 for this vendor as fixed vendor....
Sudhakar

Automation determination of quotation in service order

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