Backup assistant and viewing online

I just set up Backup Assistant, but I don't see my contacts/address book online from my computer. I tried synching from the computer to the phone and vice versa, without any results. I even tried logging out and then back in. Help!!

abbeynormalcats, I know how important it is to have your contacts backed up. I would be lost without my contacts cause no one memorizes numbers anymore.
What device to you have? Do you see the Backup Assistant app on your phone? Try doing a manual sync to make sure the contacts have been backed up. Then check online again.
Keep in mind that in order to view your contacts online you need to sign in using the mobile number of the line you are trying to view the contacts for.
If you are still unable to view your contacts online post back for further assistance.
John B
Follow us on Twitter @VZWSupport

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Backup assistant: Cannot find online contact list for 2ndary phone

My wife and I have LG8360's - flip phones - and I have the secondary line. I used backup assistant to back up our contact lists. I can find her's but not mine. Is there a trick at log in that I need to do? We are ditching these and going to smartphones so I would like to get this figured out.
Thanks!

If you haven't already done so, you need to create a separate log in for the secondary number. Completely log out of the account for the primary number.
Then click on REGISTER, and put in the secondary number; create a username and password for that number - and you should be good to go. If it tells you the # is already registered, then you are not completely logged out of the primary account.
Each number needs to have it's own log in to MyVerizon for Backup Assistant, and the Media Store for ringtones, etc.

Phonebook, Backup Assistant and Verizon Cloud always out of sync

I have a very strange problem regarding syncing. Basically, the contacts in my phonebook on my Droid Razr HD, are never in sync with Backup Assistant Plus and the Cloud. My understanding was that if I edit, add or delete a phonebook entry, it would be backed up and kept in sync with Verizon Cloud, which I subscribe to. But that never happens. Entries are in the Cloud, but never in sync with my phonebook. And when I click on a contact in the Cloud, it is always empty. It is though all 3 entities are stand alone products which remain out of communication and out of sync with each other.
Backups take place at schedule intervals, and rarely fail. Yet nothing seems to happen. Reading other posts about the issues people have with syncing, it is clear to me that sync is the problem child of Verizon, and few if any CSRs seem to understand it. If you talk to 5 CSRs, you will get 5 different explanations of how it is supposed to work, and the customer is caught in the middle. I've tried all the usual steps, including Sync All, Sync Now,
In People-->Settings-->Contact Storage-->Contact Storage Accont, the only options available are Backup Assistant Plus (which I've selected) and Google (unselected). Cloud is not even an option and seems to work in a standalone mode. I don't even know why BAP is offered, when Cloud is being used. I thought Cloud was the replacement for BAP? The whole thing is a bit of a mess, honestly, and needs to be re-engineered from top to bottom. In the meantime, would anyone know how I can get these products to work as they should?

Ann154 is correct, use gMail.
The Verizon cloud is not acceptable or functional.    I went through the set up with Verizon and was not able to get backup assist and cloud to do it's job.
I just switched carrier, and from Android, to iPhone, back to android.   The only way to get it all together was to use gmail (which I did not have, but opened free, just for this purpose.)

Online Backup Assistant and Text Messaging address books

It appears that my contact list as found in Backup Assistant is totally separate from my address book as found on the Send a Text Message page.
Am I correct?
If so, is there a way to copy my Backup Assistant contact list to my Send a Text Message address book?
If there is no way to synchronize these lists, I would request that such a feature be added.

phonephace wrote:
It appears that my contact list as found in Backup Assistant is totally separate from my address book as found on the Send a Text Message page.
Am I correct? Yes, that is correct. The backup Assistant is synced to your actual phone, and the address book for vtext. com is limited to the contacts you enter there and text through that method.
If so, is there a way to copy my Backup Assistant contact list to my Send a Text Message address book? I don't believe there is. I'm not sure there is a way to import ANY contact list to the vtext.com pages, at this point.
If there is no way to synchronize these lists, I would request that such a feature be added. Let's hope someone who can do something will see this and pass along the suggestion....

Backup Assistant and DriodX

I can't log into my backup assistant on my new DroidX because I cant get the touch pad to switch from numeric to alpha, and all of the Verizon pass words are alpha/numeric? It shows the standard ketpad with the numbers and the alpha but I can only get it to type the numbers, not any alpha ???

The backup assistant PIN is 4-8 digits, must be numbers. If you are having trouble signing into your back up assistant account, you can view your PIN online. Please click BACKUP ASSISTANT to sign into your account. Once you sign in, you should see "view PIN" in the upper right corner. Once you click the link, your should see your PIN.
Hope this helps!

Backup Assistant and Verizon Cloud not working correctly

I have a Samsung Galaxy SIII. Been using BU Assistant Plus a long time. Recently found out about "Cloud"...downloaded it, installed it, can't load it. Have repeatedly downloaded, installed, tried to load, uninstalled, reinstall.... I've about had it. Neither Back Up Assistance Plus, or Cloud are working properly. Cloud - not at all. I click the icon, the red screen appears with a gray radio button that says, "Get Started". I press it, then after 5 seconds the screen goes black, a dialog box appears saying that the app has been stopped, do I want to send an error report, which I do send... Anyone have a clue? Same happens on my son's Stratosphere 2 and husband's Lucid... Please advise! Thx
Message was edited by: Admin Moderator

I am having exactly the same problem~ SO, so frustrating, as I do all my updating on my phone, not the cloud or my desktop computer!! And, likewise I called about hte issue and got the same advice as Spikey and did the same thing with the same shocking results (deleting all contacts on my phone). They told me to go into Settings, "backup assistant Plus" and make sure the "sync contacts" button is turned off first, then go log into my account online, delete all the contacts there, then come back to phone and choose the "backup now" button at the bottom of the "backup assistant plus" screen under settings. I did all this, and while there LITERALLY saw the box for "sync contacts" check itself back on and start sycing with the cloud, where I had just deleted all my contacts with the intent of uploading all the current, newly update info from my phone onto the cloud~ Instead all this automatic stuff started happening and the cloud started syncing my contacts to my phone, which is to say, it deleted all my contacts because the account online had just been cleared out~ I was so bummed, can't even tell you how long it took to update everything to current manually over a couple weeks on my phone and it was all gone~ Turns out I went into the trash online and was able to undelete all my deleted contacts from the online verizon account, (mind you, these were the out-of-date ones I was trying to replace with my current phone ones), and then the cloud automatically synced all these old contacts onto my phone again. So not only did I not get to send the new ones to the cloud, but the cloud sent back all the old ones replacing the work I had done.
I'm not at all convinced that they understand at verizon how to get around this. I would be really glad if anyone else has and could pipe in here. It's a real problem.

Backup Assistant and birthdates not saving correctly

I have been lucky and figured out I needed to have my own sign-in for my phone in order to have Backup Assistant work with a family plan (I'm not the primary). And the first couple of times I tried it I got weird messages. But I hung in there and it paid off and now it works like a charm. Except - I am using it as a total backup for my address book and when I put in birth dates the "day" is saved as one day off. When I discovered it on the first entry I thought it was my mistake - but not all of them. I keep going back in to correct it but it's not holding all of them. What's the problem?

I have one contact, that the same thing occurs. Deleted them, loaded them via the BA site instead of the phone and always a day and a year off.

I set up a new router and the windows machines have no problem with connectivity. I go through the MacBook Pro's airport assistant and view my network and then enter the WPA2 password. I get back a message saying the password is incorrect when it is

I set up a new router and the windows machines connect fine. My MacBook Pro does not. I go through the airport assistant and see the network yet when I enter the router WPA password I get a message back saying that the password is incorrect. And, it isn't! Very frustrating. What can I do as I had the same problem after I tried to reinstall my last router. Again, only on the Mac. Thanks!

If you kept the same Base Station name and network name, that can confuse Keychain Access. Either change the Base Station and network name, or open Keychain Access Utility and delete any reference to your Base Station and network name. Make sure you delete from the Login and System keychains.

I have not been able to retreive my contacts from Backup assistant plus or online at My verizon ..help

ac

iCloud only syncs your iCloud calendars. If the work calendar on you phone is an exchange calendar it won't sync with iCloud. You would have to set up your exchange calendar on your iPads too in order to view it.
If you aren't trying to sync an exchange calendar, on your phone go to Settings>Mail,Contacts,Calendars>Default Calendar and be sure you have selected a calendar listed under your iCloud account as your default. If not, make this change, then enter a new event on your phone and see if it syncs now.
If your settings are correct and it still doesn't sync, add any missing events from your phone to your iCloud calendar on icloud.com. When your iCloud calendar is up to date, on your phone go to Settings>iCloud, turn Calendars to Off, choose Delete from My iPhone when prompted, after a minute or so, turn calendars back to On to sync back your iCloud calendar, then enter a new event on your phone and see if it syncs now.

Backup assistant and syncing contacts thru gmail.

Hello,
I have a droid x and might switch to the iphone. I read the "get prepared" section in the FAQ's and it said to use BA so I can transfer my contacts. I've use BA with past dumb phones, but never with a smartphone. When I got my X I used gmai to sync contacts. Out of curiosity I tried BA and it only would sync 19 of my over 100 contacts.
1. Any ideas why only 19?
2. If I get the iphone can I just set up and log into my gmail account and sync my contacts that way?
Thank you,

Coendous wrote:
Hello,
I have a droid x and might switch to the iphone. I read the "get prepared" section in the FAQ's and it said to use BA so I can transfer my contacts. I've use BA with past dumb phones, but never with a smartphone. When I got my X I used gmai to sync contacts. Out of curiosity I tried BA and it only would sync 19 of my over 100 contacts.
1. Any ideas why only 19?
2. If I get the iphone can I just set up and log into my gmail account and sync my contacts that way?
Thank you,
BA only syncs phone contacts, not google contacts.
youo can log into your gmail account on a pc and export the contacts
i beleive you can also export them from the phone to your sd card.
i know nothing about apple prodcuts and am not sure what they require to import.

Lg Cosmos 2 Backup Assistant support

I own an LG Cosmos 2 that I'm going to upgrade from soon. I've been trying to backup my current contacts, because my last backup was in 2013 with an old phone number, and my contacts from my old phone number are obsolete. I am using backup assistant from the app store, and I am having so much trouble. I was initially told by tech support that I need to go into backup assistant, and then "options", and then "about", and to type in *73738# but this won't work. I can't even get to "options". I changed my number last year and now when I go to Backup Assistant, it says "your mobile # has changed press ok" I press ok and it asks for me to enter my pin, which I do. Then it says (as my old number appears toward the bottom of the screen) "the account already exists. Call customer service." The first representative I spoke with tried to help me, and we were unfortunately disconnected. The second rep. said that she didn't know what to do and that I should write all of my contacts down on paper and then perform a factory reset on the phone. There has to be a better way! I have way too many contacts. Can someone please help me?

Hi there,
I'm unable to delete it because it's not a feature that the phone offers. I
also can't use the secret *73783# thing to remove/restart it because the
error code telling me that I need to contact customer support keeps coming
up. Every time I try the backup, my old number pops up. When I go online to
view my contacts, they are all my old ones from my old number, which are
almost all obsolete. All the advice that customer service representatives
have given me hasn't worked, except for the "writing them all down on
paper" advice. I thank you for contacting me Joel. I'm not trying to be a
jerk, but if I come off as one, it's because I'm so frustrated. I have been
passed back and forth between so many representatives who are unable to
help me with this that I'm going insane and considering just dropping off
of the family plan, rather than upgrading my phone. I understand that I
have a basic phone, but smart phones haven't always existed, so I'm just
finding it very hard to believe that no one on the verizon team knows how
to solve this issue. I was told by the last customer service rep. whom I
spoke on the phone with that this was my fault because I have a basic
phone, and I find that to be unacceptable. So that's the situation that I'm
in right now.
-Bri13
On Tue, Jan 27, 2015 at 5:44 PM, Verizon Wireless Customer Support <

Re: Possible to download VZ backup assistant data to Storm

I just got the Blackberry Pearl 8239 flip, and had to find a way to get my messages off of a LG phone with Backup Asst. (I have Verizon). After a lot of research and some mistakes, was able to successfully (more or less) get my info into my phone without having to retype it all. It's not perfect or super fast, but it is easier than manual typing if you have 100+ contacts. Here's what I did:
1. Hopefully you already had Backup assistant, and had your contacts backed up recently.
2. Go to Backup assistant on your computer and click on the "print" icon.
3. Highlight all of your contacts (not the headers), and copy them (cntrl c or the Copy tabon your pull down menu)
4. Open up Excel. (I actually used Open Office Calc--same thing, but Open Source.)
5. Paste your contacts.
6. Clean them up. You may see, as I did, the words "email, work, mobile, etc all over the place. You do not want them there. You amy also see that several numbers are in one column. You want separate columns for each type of information (mobile #, home # etc.) This is also a good time to get rid of numbers for people you really don't need any more. One mistake I made was to keep the first and last names in the same column, so i was unable to separate these at import (well I cold have redone it all, but it was a long day!) I recommend taking the time during this step or you will be editing all of your contacts later as I am!
7. Save file under any name, but with a .csv extension. Ignore any warnings you might get because of changing the extension. If you are worried, save it twice, once under the xml and once under csv.
8. Open Microsoft Outlook. Open File>Import>Other Address Book. Highlight the "Text file, Comma Separated Values" When the window opens, click browse and find your .csv file.
9. Microsoft Outlook will ask you questions about various fields, based on your first contact entry. You need to correctly assign fields for last name, first name, etc.Click Finish. You might want to check out your address book inOutlook just to be sure it's all therethe way you want it--It's easier to delete your address book here and start over than delete all your contacts once they are in your phone.
10. Open the Blackberry Desktop Manager and be sure your phone is connected to it. From the Main Menu, click Synchronize>Syncronization (under Configure).
11.Click on the Synchronization button and check "Address Book," and then click setup. You will be give several options of programs to synchronize with. Choose Outlook (obviously.) The Desktop Manager will download the files, check with you to make sure you really want them and presto (sort of) you are done!
I hope this helps! It really was much simpler than manual typing! Good luck!

tomkaz79 wrote:
hi,
i have a blackberry storm and i went to open the backup assistant program and every time it asks me to enter my pin to restore data. i am trying to save changes to my address book i made on my phone, not restore from my backups. does anybody knoe how to fix this ?
To resolve this issue when you open up Backup Assistant select the # symbol for forgot password. Once you do this then select the # symbol again to set up as a new user. After you do this then select to sync contacts and all of your contacts to your Backup Assistant account.
2nd question - i made changes to the phone numbers listed in my backup online to remove the ( ) and the dashes in my phone numbers since the speed dail numbers won't work the blackberry with ( ) and dashes in the numbers. I make the changes to the numbers, but after i save it they are still there. I am worried that if i run the sync from the backup **bleep**'t website it will throw the () anddashes back into my contavts, which i don'r want. anybody have this issue or would be able to answer my question(s) /
On this option the () and -'s are programmed to be set into the phone numbers of your contacts. The way to get around this when you choose to add a speed dial choose to do it by contact. When you do it this way it will not matter if you have the () and -'s in it. The speed dial will still work correctly.
Hope this helps.

Status of Backup Assistant for Contact Information

Can some one tell me (preferably a Verizon technical resource) the status of Backup Assistant for Contact Information?
I upgraded to a new phone a few weeks ago, and when searching MyVerizon saw the availability of the "free" contact backup capability...     It is not really free for me, because I don't have a data/text plan, so I had to pay for the app download and sync text transfer.    I figured it would be worth a few dollars to have the backup capability and ability to enter data from a keyboard instead of the numeric pad (I have a flip phone without a qwerty keyboard).     The sync import of my phone's contact list worked fine, and I spent quite a bit of time updating addresses online...   However, the changes online were not exported back to my phone, so my work added no value me.
I attempted to wait a few days to see if a regular update would resolve the problem...   Tried making a few updates today--the web application seemed buggier than a few weeks ago... If I tried to input more that a one field, it refused to save the contact.   I could update by doing small updates and saving, but this was painful...   Tried several times to update the ICE contacts--they would appear to be OK, but after a save the changes were lost...
Tried reading documentation to see if there was an explanation of how to download changes made online to phone...     Could find nothing other than instructions to download to a "new" phone...
Came to the forum to see if there was a message here that would help me...   I was very disappointed to see that the Backup Assistant has apparently been "broken" for several weeks with no apparent resolution timeframe available.
As an IT guy, I was appalled that Verizon does not have anything on the web site that warns users that there is a problem with the site and gives an approximate resolution time for the problem.    This is always a priority for my group--make the users aware of the problem and give them status on resolution progress. Verizon's lack of information has let me waste time and money trying to work with an application that is known to be broken.
Key questions for me:
1) Can the cost of downloading backup assistant and the syncing be refunded to me?   (The service to date has only provides me with a frustrating online update experience with no benefit to me on my phone.)
2) When will the site be functioning with normal capability?
3) What is normal function?   Are the problems that I have had with updates due to the problem discussed in other posts or are they standard features of buggy code?
4) If the application were working normally, how would one do updates online and have those updates exported back to the phone?

BillW wrote:
Can some one tell me (preferably a Verizon technical resource) the status of Backup Assistant for Contact Information? I doubt you will get anything but the "canned" response from the employees and techies....we are aware of a problem and have no estimated time of resolution.
I upgraded to a new phone a few weeks ago, and when searching MyVerizon saw the availability of the "free" contact backup capability...     It is not really free for me, because I don't have a data/text plan, so I had to pay for the app download and sync text transfer.   Yeah, I hear that. $1.99.... I figured it would be worth a few dollars to have the backup capability and ability to enter data from a keyboard instead of the numeric pad (I have a flip phone without a qwerty keyboard).     The sync import of my phone's contact list worked fine, and I spent quite a bit of time updating addresses online...   However, the changes online were not exported back to my phone, so my work added no value me. That's where the current issue is - syncing online changes back to the phone.
I attempted to wait a few days to see if a regular update would resolve the problem...   Tried making a few updates today--the web application seemed buggier than a few weeks ago... If I tried to input more that a one field, it refused to save the contact.   I could update by doing small updates and saving, but this was painful...   Tried several times to update the ICE contacts--they would appear to be OK, but after a save the changes were lost...
Tried reading documentation to see if there was an explanation of how to download changes made online to phone...     Could find nothing other than instructions to download to a "new" phone... The "sync" with the online system is supposed to happen automatically. I set the option on my phone (go to BA on the phone, Options >> Set Schedule. I have mine set to late night.) It is supposed to connect to your online backup and sync any changes. Mine shows last back up at 10 days ago, and I am not inclined to hit the "back up NOW" option as that is what seems to be causing loss of contacts form the phone.
Came to the forum to see if there was a message here that would help me...   I was very disappointed to see that the Backup Assistant has apparently been "broken" for several weeks with no apparent resolution timeframe available.
As an IT guy, I was appalled that Verizon does not have anything on the web site that warns users that there is a problem with the site and gives an approximate resolution time for the problem.    This is always a priority for my group--make the users aware of the problem and give them status on resolution progress. Verizon's lack of information has let me waste time and money trying to work with an application that is known to be broken.
Key questions for me:
1) Can the cost of downloading backup assistant and the syncing be refunded to me? Once the app is downloaded, there is no data charge for the syncing... and I doubt you will get the refund of the $1.99. (The service to date has only provides me with a frustrating online update experience with no benefit to me on my phone.)
2) When will the site be functioning with normal capability? No clue...
3) What is normal function?   Are the problems that I have had with updates due to the problem discussed in other posts or are they standard features of buggy code? It has worked as you expect it would, for me, in the past. I have used it for years, actually, and been pleased, and recommended it to others. The recent debacle is very disappointing.
4) If the application were working normally, how would one do updates online and have those updates exported back to the phone? Normally, it would be automatically synced to your phone when you log out of the online service, and then a daily backup from your phone to the website would occur on the schedule you set.
I am not a Verizon employee, I am simply a customer, satisfied for the most part with my service, and I like to help others. This recent BA mess is not fun....and I hope it gets resolved very soon.

Stuck in a sync request from Backup Assistant

I just got an replacement Barrage and am working with Backup Assistant but it's stuck in a sync request that didn't work.
Here's what has happened:
I backed up contacts to Backup Assistant from old phone. worked fine.
Looked at contacts on-line and they are all there and fine.
Activated new phone.
I pressed Sync on the online contacts, no error.
I picked up my phone and I think hit a button right when the download started. seems like it stopped/cancelled it or something
The contacts weren't put on the phone.
When I hit Sync on the web page now I get this message:
"We're still working on your sync request. We'll be done in a moment. (39125)"
and have continued to get this for 2+hours with nothing happening with phone. Anyway to reset this and start the sync over?
thanks

I would be glad to look into your backup assistant syncing error. Please on the phone go to menu>media center>browse and download> click on backup assistant and follow the prompts it should bring your contacts to your device. If you still experiencing errors please send me a PM and I would be glad to further troubleshoot and look at your account.
Thank you

Backup Assistant - (1 account, 4 phones of which 2 are smartphones with two backup assistants)

My husband and I each have a smart phone on one account. I have backup assistant and he has backup assistant. When I log into the verizon account online and click on the menu bar above 'My Services' then Back up assistant, it only shows my husband's backup assistant as his phone is the primary number on the account. Now, I have backup assistant and have sync'd my information and it has gone through successfully. Why can I not see my backup assistant contacts on the website? Why isn't there an option to select my different phone number (which is not the primary one) and see my backup assistant contacts? What if we wanted to sync all 4 of the phones on our account and wanted to see each backup assistant listing for each?
Please advise if there is a setting I may be missing or if this feature is/isn't available yet and if not, when will this be available as this is a necessary and required function for each phone number to see their backup listing under backup assistant.
Thank you,

TinTopeka wrote:
I am wondering about this as well....I didn't see anything posted here since Nov. Did anyone figure this out? My son lost his phone....I suspended it...reconnected it with a different (my old) phone....and now can't get his contacts (we each had backup assistant) , only my contacts to show up on "his" phone. I don't want him to have access to my numbers...but it appears to be the phone numbers that were stored in the phone when I used that phone.
You'll need to delete the Backup assistant app from the phone, and then reinstall it as a new copy with the phone activated with HIS number; then it will restore or sync back HIS contacts. (If all goes as it shouls; as budone said earlier in this thread, Backup Assistant has been having problems for weeks, if not months, and it may not work as it should.
Good luck!

Backup assistant and viewing online

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