BestBuy vending machine charge me few times despite of error screen I got during check out

I used one of BestBuy express vending machines at SFO to buy a Pebble Steel watch.
Unfortunately 2 times I got a technical error at check out process and on the 3-rd time successfully got a Pebble Steel watch. No any indication that purchase was processed at error screen. A few minutes later on my credit card, I got 3 transactions from bestbuy.
The problem is that my credit card has been charged 3 times, instead of just once, despite of error screen "Purchase can not be processed, try again later"!
My first experience with BestBuy express vending machine seems to be bad - I had to pay 3 times the price of a single product!
I try to contact Customrt care by phone and got some IVR which do not provide me any option to explain what my case is. Totally unusefull.
Does anybody knows whom to contact regarding payment issues with BestBuy express vending machihnes ?
Is it possible to be refund for incorrectly processed payments or to stop using those "bestbuy express vending machines" ?

Greetings assenk,
Welcome to the forum. Our Best Buy Express kiosks are a great way to buy electronics you need or want on the go without having to find a local store. I'm sorry to hear the Best Buy Express machine you used was not working properly. I can understand your concern when you discovered that there were 3 charges for the same product on your account, and I would be happy to assist you in having this resolved.
Using the e-mail you registered on the forum, I was unable to locate the purchase receipt. I would appreciate it very much if you could send me a private message with the receipt details (You name, phone number, e-mail address, date, and PIN number located at the bottom of the receipt.). Once I have this information I can see if they are pending charges that will fall off or if you require a refund. To send me a private message, please click to the right of my signature below.
I apologize for any inconvenience this has caused, and I look forward to continuing to work with you.
Maria|Social Media Specialist | Best Buy® Corporate
Private Message

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BestBuy vending machine charge me few times despite of error screen I got during check out

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