Billed for returned Equipment

I sent my HD box back on June 9. I was not only billed for it for that entire month, but then billed again for half of it for the next month. Now i understand that it takes time for verizon to receive it, but once it is picked up it's not mine anymore and I shouldn't be charged for it. That being said, i was charged for it until July 11. This is completely unacceptable. Not only have I been receive less than stellar( thanks for throttling netflix!!!) internet service, I am now being charged for another month of something that I wasn't using. If I get a confirmation that your equipment was picked up why are you charging me for it?? When will I be receiving the remainder of the credit that you legally owe me( $7.99 plus tax)???? I was previously told that I would be credited back to the date it was sent.

Hello jclark
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

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How long does it take for CC to stop billing for returned equipment?

I returned my modem/router last month. It's still on my account as in my possession. How long does this stuff take to show up?

Hi psevetson,
I do see the modem/router was removed a few days ago and all charges were removed with it.
Thank You

Can't install X1 and being billed for returned equipment..

Moved to customer service for best visibility.

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Billed for returned phone

This is happening to me as well. I returned several defective phones between July-September 2013, and now they are saying one of them was not returned and are charging me $500 for a device I do not have. I have spoken with 5 different customer service representatives and gotten 5 different stories. They refuse to call me back. One person told me that I have to resolve things with the post office, and the post office says I need to resolve it with Verizon. Does anyone have advice as to how it works to take this to small claims court?
Sara

Sofner
With out any way to track the package, it could of ended up any were I'd say it would be hard pressed to make a Case unless someone on here knows something I don't) when i send a Package I send it with Package tracking insurance to cover the product and the receiver has to sign for the package when they get it.. plus for added piece of Mind I take Photo's of the product in and out of the Box that way I can use it Court should i need to..
Good Luck. b33

Billing problem for return delivery

Hi Guru's
While cretaing Billing for return delivery ,Excise duties were not picked in the billing .Wat may be the reason..
rgds,
subramanyam.

Hi,
Kindly refer the SAP note 304290 which will help you out. There are many SAP notes for the Return.
889951
794940
789140
Regards,
Murali

Billed for FIOS TV after I returned equipment and cancelled

Please help me. I have been a Verizon customer for more than 15 years, with Internet, residential as well as wireless phone service. On June 23, 2015, I signed up for Verizon FIOS TV. I was told by the Verizon representative that I could do a self-install, it was easy. The order was set up for me to pick up the equipment at a local Verizon store. I picked up the equipment on June 24, and attempted to install FIOS TV, but got no further on the screen, than “Welcome to FIOS TV’. I contacted the help desk, and it was determined that a technician needed to come out. An appointment was made for Friday, June 26. I then contacted my current cable provider to cancel my service, and several concessions and accommodations were made to retain me as a customer, of which I could not refuse. I then decided to cancel FIOS TV, and this is where my nightmare begins.Events as they happened: (1) I contacted Verizon June 24, and a ticket was written up to cancel Ticket Number. (2) I then cancelled the appointment with the technician; and(3) I returned all the equipment to the Verizon store on June 25. To my surprise, I receive my bill, and I am being billed for FIOS TV. I contacted Verizon by chat on Monday, July 13. I explained the situation, and was told that FIOS TV had never been cancelled. The representative proceeded to go through the process of cancelling FIOS TV, and reverting my service back to internet and landline phone service. At no time did this agent inform me that this was a new contract. She assured me that everything was cancelled, and that my bill would be adjusted. I received a confirmation email with the estimated charges, and this is where I see that I am under a new contract for a “Double Play” service, which includes FIOS Internet and Digital Voice. But to my further surprise, for the 8/7 bill, I am being charged a one-time fee of $34.50 for what I don’t know and a FIOS TV activation fee @ $69.99, installment 2 of three for $23.00, and my estimated bill is not $225, but now $182.70 with other taxes and fees. Concerned with this email, I then placed a call to Verizon on July 13 at around 6:30 pm. The agent’s name was Summer. I then had to repeat everything that has happened. She goes over my account, and it is clear to me that she has no clue as to what to do, or what to tell me. She tells me that she is putting through some “ROX” ticket which would be sent to another section which deals with disconnection issues. I ask if I could get a ticket number, or an email of this transaction, and she says no. She then questions me about why I cancelled, and then things go really south. To my ultimate disbelief, she begins to berate me and tell me that I should never have cancelled. She further stated that I should have proceeded with the installation, and that Verizon has the right to charge me for the activation, because I actually saw the screen which said “Welcome to FIOS TV”. I can’t believe that she is speaking to a customer this way, literally insulting me. I reminded her that I had every right to cancel as long as I did so within the 14 day cancellation period, and that it was none of her business why I cancelled. If a customer decides to cancel, it should just be a 1, 2, 3 action. I also told her that she was acting very unprofessional and that I did not have to continue this conversation with her. Before I could end the conversation, she hung up on me. I was very upset after this call. A conversation like this with a rude customer service representative is the very reason I will never sign up for FIOS TV, and furthermore, I am considering cancelling Internet and digital voice, even if I have to pay the cancellation fee. Remedy: I would like my bill corrected as soon as possible to reflect no charges, i.e., taxes, activation fees, one time fees, etc. relating to FIOS TV. I should not have to spend another minute on the phone with a rude customer service representative to straighten this out. I apologize for such a long letter, but it is very important to me that you know the facts. I await your response to this very important matter.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

COPA Value Field +/- Error while releasing Billing Document for Return orde

Hi,
We have done Sale Order - PGI - Delivery and Billing for Quantity 10 and the customer returned 10 Qty due to some problem.
When i am doing the return process billing, I am getting the below error...
9000000892 000000 Check value field assignment for condition SGL1*
When condition "OR01" (application "V") was transferred to the value field "ERLOS" in operating concern "OR01" in
Profitability Analysis, the following became apparent:
o   The condition can take both positive and negative
    values
o   The flag "Transfer values with +/- signs" has not be
    set in Customizing for value field assignment.
Inconsistencies in the data could occur as a consequence.
Can any body help me on this issue
Is there any consequences if i activate +/- sign in KE4I for the above value field Please suggest me
Thanks
KC

Hi Kischow
You shud tick the +/- indicator only if
1. any One condition type repeats in the pricing procedure and can have +ve and -ve values
2. Two cond types in pricing procedures are assigned to same Value Field and the cond types can have +ve and -ve values
In COPA, all values are transferred as absolute values without + or - sign, with some exceptions ofcourse....
So, if you dont check + / - indicator in the cases mentioned above, say, +100 and -80 will be transferred as 100and 80 and the result will be 180 instead of 20
Regards
Ajay M

Billing Document Proforma invoice for Returns to vendor

I havescenerio where company is returning material back to vendor due to poor quality. They need material back for next replacement.
Return to vendor process is mad eby me as follows:
Make POME21NMIGOcheck MMBEReturnPO/MB01/MBRL Mvmt Type122+ReasonDelivery RLLType (ItemCatRLLN)PGIStock Reduced MMBE/MB52
Config Settings Item Category RLLN
Billing Relevance D Relevant for Proforma Invoice
Pricing X = Standard pricing
Copy Control Delivery to billing document VTFL
Source RLL Target F2
Header Copying Requirement=009 Deliv related Proforma invoice
Item=Tan Copying Req 010 DLV Proforma Billing qty= D Delivery Qty, Ps/Ng=-, Pricing Type= G Pricing unchanged & redetermine Taxes
PROBLEM: When I am trying to create proforma invocie with reference to delivery Error "Item is not relevant for billing"
Even I maintained everything in item category relevant fro billing. Proforma invoice is required.
Please suggest best way how to resolve this problem.

Hi Aman,
All data are well set & no problem. Now I just deleted Item category RLLN and just reassigned with the same parameter. When i created Proforma Invoice it allowed me to create. Here quantity appeared as 22 pcs but no pricing means No Value for this Proforma invocie. Can you suggest where to check the setting? In setting Item category RLLN i maintained
Copying Req 009= Deliv related Proforma
Data VBRK/VBRP= Blank
illing qty=D (Delivery Qty)
Ps/neg. quantity=Blank
Pricing Type=D (Copying pricing element unchanged)
Thanks for nice tip.
Aman, but I am unable to create F2 billing from this. Here I deleted Item category & reassigned with the same parameter but error log in billing says "The billing item does not conatin quantity".
Copying item maitained as Target F2 Source RLL
Header Copying Req=003 (Header Delivery Related) I also have 904=Deliv-related item
Assignment number=C
Reference number=E
Check box ticked Copying item number
Item category RLLN
Copying Req=004
VBRK/VBRP=003 Single invoice
Billing qty=D Delivery Qty
Pos/Neg=Negative (as goods are returned to vendor)
Pricing type=D (Unchanged)
Rest filed not maintained e.g. Pricing Echnage type, Cumul Cost
When creating F2 from delivery error"Billing item does not conatin quantity"
Means in Proforma and also billing There is no quantity. But in delivery Qty is maintained with PGI. PO also shows Minus for returned Qty 22.
Aman, any further clue will be much appreciated.Thanks for your time.
When I checked delivery with the

Ask your question.I have just receive a billing for a download that I do not want. How do I return it?

I have just received a billing for a download that I do not want. How do I return it?

According to Apple, all sales are final.
http://support.apple.com/kb/HT3641
You indicated the app was free so you could not have been charged for it.

HT1689 I purchased TV shows, I was billed for them, but they won't play on my Macbook because it says they are a certain HD that doesn't work - I am trying to find a way to return the shows or buy them in the right format

I purchased TV shows, I was billed for them, but they won't play on my Macbook because it says they are a certain HD that doesn't work - I am trying to find a way to return the shows or buy them in the right format

I am using MAC OSx 10.5.8 (9L31a) as my operation system. The TV says "No signal. Check connected device's power, cable connection and source selection." Seems to me that that goes in hand with what the Samsung tech said about the Mac needing to be forces to use the external display. But how do I do that?

Billed for Equipment We Do Not Have

I have called the past 2 months trying to get a cable box removed from our account that we do. It have but are being billed for. Each agent has claimed to have removed this box from our account but have not! I call this morning and there are no notes made to the account. Does Comcast teach their employees to lie to their customers? Luckily, my father has Dementia so he likes the noise of the TV or we would get rid of the service. However, I will be calling as soon as Sales or Bulling opens to completely downgrade our service! If this continues to happen I will be forced to retain an attorney for false billing.

There is no macbook of any vintage that doesn't have a dvd drive if it has any kind of optical drive, but you can always install the trial and enter your serial number into that. You will lose the special link to uploading to costco if you do it that way, though.
What makes you think your mac can't read a dvd?

FRAUDULENT REPORTING OF FAILURE TO RETURN EQUIPMENT

I recently received a notification from Experian that Verizon has reported my account as delinquent due to charges related to failure to return equipment. I returned the equipment in October 2014 and had resolved everything with a Verizon agent in January 2015. So I thought. I am currently OWED money from Verizon yet they have reported my account as delinquent! I was a very happy customer and only left because I moved to an area without FIOS.
To add to the nightmare, I have been on hold with the credit reporting department for 3 hours! Perhaps there is someone on here that can help resolve this???

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

Returned Equipment

I disconnected my service on June 25th and as requested by Verizon returned my equipment via UPS in the box they provided and per my tracking # provided by UPS the box reached Verizon on 7/3. 2 of the pieces of equipment were checked in, but as of today the DVR has not been. The DVR was in the box along with the other 2 pieces. I know that my final billing is coming and I want assurance in writing that I am not going to be charged for the DVR that was returned. The box weighed 13.45 lbs and I have provided the tracking # to a Verizon rep previously. I have talked to several reps over the past 2 weeks and feel like I am continually being given different answers about how this is being handled. Please advise me how this can be handled so that I am not billed for the DVR that has been returned. Thank you.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Returning equipment exceptions

I recently called to cancel my dads service because he has passed away. I live in a different state than he does and they keep phoning and emailing him to return the equipment or they are going to charge for it. I explained to the first person when I canceled service that I could not do this until I go up there again and that could be a few months. She said that would be OK but that since he had it over a year I didn't need to return it anyway. I told her I would return it anyway just to let them have their equipment back. Keep getting emails, mail and phone messages about getting the equipment back. The last person I talked to was very unsympathetic that he had passed away and just insisted I signed the contract and it needs to be sent back. I finally had to yell at her that my dad is DEAD and I cannot do that. I just want the right hand to tell the left hand that there exceptions and this is one of them and to sit tight and I will get the equipment back. PS: there is no where on the site to tell someone about this.

Honestly your best bet is to contact customer service on their facebook page if you have an account. Just drop them a pm on there. They are quick to reply.
Just fyi, you can always return equipment at a fios store or online through your account. Just go to add/change services, click on equipment then you can choose which equipment to be returned. They'll send any boxes and labels to ship them back.

Creating an ISP Bill for Customer Problem, What did i do wrong?

Ok so the point of this program is to create a bill for customers selecting different packages for this ISP. Now i have done all the code, made the methods and what now, but there is a problem, in my main method which tests the methods in my class, the object does not get passed through the method and my toString method does not return the output. i will post the code below, did i do anything wrong?
this is the code for the class:
public class Customer extends appProg
    //these are the base set of hours for each package
    public final double BASE_HOURS_A= 10.00;
    public final double BASE_HOURS_B= 20.00;
    public final double BASE_HOURS_C= 9999999999999999999999999999999999999999.00;
    //these are the base costs for each package
    public final double BASE_COST_A= 9.95;
    public final double BASE_COST_B= 14.95;
    public final double BASE_COST_C= 19.95;
    //these are the additional costs per hour for the packages
    public final double PER_HOUR_COST_A= 2.00;
    public final double PER_HOUR_COST_B= 1.00;
    public final double PER_HOUR_COST_C= 0.00;
    private double totalCharges;
    private char packageType;
    private double hoursUsed;
    private String customerName;
    // Below are the Constructors for this class
    // The constructors will help instantiate the object
    public Customer()
    {   totalCharges=0;
        packageType='b';
        hoursUsed=0.0;
        customerName="";
    public Customer(char packageType, double hoursUsed, String customerName)
        this.packageType=packageType;
        this.hoursUsed=hoursUsed;
        this.customerName=customerName;
    // The following are the accessor methods
    // the getPackage method returns the package type
    public char getPackage()
        return packageType;
    // the getHoursUsed() returns the hours used of the customer
    public double getHoursUsed()
        return hoursUsed;
    // the getCustomerName() returns the name of the customer
    public String getCustomerName()
        return customerName;
    //the totalCharges methods calculates the total charges
    public double totalCharges()
        if(packageType=='A' && hoursUsed>10.00)
                totalCharges=((hoursUsed-10)*PER_HOUR_COST_A)+(hoursUsed*BASE_COST_A);
        if(packageType=='A' && hoursUsed<=10.00)
            totalCharges=(hoursUsed*BASE_COST_A);
        if(packageType=='B' && hoursUsed>20.00)
                totalCharges=((hoursUsed-20)*PER_HOUR_COST_B)+(hoursUsed*BASE_COST_B);
        if(packageType=='B' && hoursUsed<=20.00)
            totalCharges=(hoursUsed*BASE_COST_B);
        if(packageType=='C')
            totalCharges=(BASE_COST_A);
        return totalCharges;
    //The following are the mutator methods
    //the setPackage method will set the package type for the customer
    public void setPackage(char packageType)
        this.packageType=packageType;
    //the setHours method will set the amount of hours used for that customer
    public void setHours(double hoursUsed)
        this.hoursUsed=hoursUsed;
    //the setCustomerName method will set the name for the customer
    public void setCustomerName(String customerName)
        this.customerName=customerName;
   //the following are input and output methods
   public String toString()
       return "You have used a total of "+hoursUsed+" hours and your total cost is "+totalCharges+"";
} // end class Customerand this is the code for the appProgram that goes with it:
public class appProg
    //************* MAIN METHOD ******************************************
    public static void main(String[] args)
          String packageT;
          char packagetype;
          double hoursUsed;
          String name;
          Scanner keyboard = new Scanner(System.in);
          System.out.println("This program was written by Ashkan Gholami for CSC15 with JONES.");
          System.out.println("");
          System.out.print("Please enter the Customers name: ");
          name=keyboard.nextLine();
          System.out.print("Please enter the package type: ");
          packageT=keyboard.nextLine();
          packagetype=packageT.charAt(0);
          System.out.print("Please enter the hours used: ");
          hoursUsed=keyboard.nextDouble();
          keyboard.nextLine();
          switch(packagetype)
             case 'A':
                System.out.println(""+name+" has chosen package A.");
                break;
             case 'B':
                System.out.println(""+name+" has chosen package B.");
                break;
             case 'C':
                System.out.println(""+name+" has chosen package C.");
                break;
             case 'a':
                System.out.println(""+name+" has chosen package A.");
                break;
             case 'b':
                System.out.println(""+name+" has chosen package B.");
                break;
             case 'c':
                System.out.println(""+name+" has chosen package C.");
                break;
             default:
                System.out.println("That is an invalid package type!");
                break;
          Customer customer1= new Customer(packagetype,hoursUsed,name);
          customer1.totalCharges();
          customer1.toString();
    }

in my main method which tests the methods in my class,
the object does not get passed through the method That statement makes no sense. You can pass objects to methods. However, you do not pass objects "through methods". In any case, neither your totalCharges() method nor your toString() method is defined to accept any parameters--much less an object as a parameter.
and my toString method does not return the outputHow do you know that? Your toString() method is defined to return a String. Where in your program do you attempt to display the String that is returned?
did i do anything wrong?If you call a method on an object, and the method returns something, you need to assign the returned value to a variable--otherwise the returned value will disappear into the ether. Subsequently, if you want to display the returned value, you have to take steps to do that as well.
It sounds like you need to revisit a simple "Hello World" program and play around with it a little bit.

Billed for returned Equipment

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