BIS-B outage in Russia

Hi RIM, please try monitoring BIS-B in Russia (carriers: Beeline, MTS) if I hard use internet connection BIS Blackberry.net outage usually coming and sometimes just outage . usually I turn off mobile connection and turn on, its help, but sometimes can't help. BB users from Russia have hat problem too, its not a phone bug.

any news ? are things better now for MTS and Beeline ?
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12.22.2009 - BIS/BBM/Email Outage

Just curious if anyone has heard any updates on the outage. I'm in PA (VZW) and haven't had internet service for nearly 3 hours. I've tried getting updates from VZW to no avail. I'm trying my best to exercise patience, but would just like a status update.

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I have BIS but can't send/receive email, surf with internet browser

i have BB Curve 8520. My BIS was running smoothly (sending and receiving emails real time and surfing the net through BIS), until i noticed when i tried to reply to an email that came in, it won't send. i noticed that it's fluctuating. i was able to send the email after a few minutes... then a few minutes later, i received a replied email from my friend, and when i tried to send my reply, i wasn't able to. also, i can't surf using the browser with the "internet browser" as default. i tried using my wifi and then suddenly all my emails started coming in, all emails that were not able to go through hours ago. my big question was why do i need to turn on wifi just to receive emails. but since i had my BIS for 2 months now, i can send and receive emails and surf through BIS itself without turning on the wifi. also, i can't use any of my apps like facebook, twitter, yahoo messenger, etc. They used to work fine with BIS... but now, i have to turn on the wifi connection, so i could log in with them. aren't these supposed to be running through BIS only?
I have GPRS on top, not gprs.
so, i wiped out my BB and deleted all third party apps. when this was done, i received emails telling me "Your handheld has been registered with the wireless network" and even got "Activation Server" emails telling me that the emails that i have previously set up are now up and running. so i thought my BB is now ok.. i tried surfing, it was okay. after like about 5 minutes, it was down again. tried sending email but can't... i turned on the wifi and boom! the emails started coming in again.
i have the Host Routing Tables and my Service Books in my BB. I have GPRS (not gprs) on top which means i have active BIS. i have registered my HRTs several times... and resending my service books... same thing...
-My carrier has not reported any data outage.
- I'm in an area where I've had RIM data services (for months now). It has always been working well. I've never really had any problems with my BIS until 4 days ago when it just suddenly stopped sending/receiving emails, surfing through internet browser, using facebook, twitter, ym apps, etc..
-the big mystery is when i turn on the wifi, the emails suddenly go through and i can send emails. i can open apps that used to only run on BIS. this is ok i guess, but i could never do any of these if i'm not connected to wifi.
-i've read somewhere that it may be some application error or something, so I've wiped out my BB thrice now, deleted all third party apps, everything is clean i guess, but still I end up with the same problem.
-i updated my OS, same problem.. wiped it out... used BBSAK, reinstalled OS... same thing...
can you help me out with this? i have tried battery pull, wipe out and OS reinstallation lots of times but same problem happens...

Hi tarifiq and welcome to the BlackBerry Support Community Forums!
Can you send me a private message with your PIN so I can check this out for you?
Thanks
-CptS
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BB9630 verizon unlocked in Russia

Hello
My friend have presented me a Verizon BB9630 unlocked that he've purchsed on e-bay in USA. I've registered BIS in local provider (MTS Russia) and now I have following problem. BIS is working only after I switch of GPRS service on my sim-card (GSM). And once GPRS is enabled BIS is not working.
Is there any solution for this problem or this phone is unable to work in Russian network in a way when GPRS Internet and BIS exist simultaneousely.
Thanks,

Hey netdancer,
Welcome to the BlackBerry Support Community Forums.
Just to clarify, your emails are coming through if GPRS is disabled? Or it does not work at all?
I look forward to your reply.
-ViciousFerret
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BB in Russia and few other questions

Hello! Having few troubles about my new device...Plz, help ) 1. I've got BB Z10, here, in Russia, mostly mobile operators doesnt have any troubles with BIS and this pic of BB in right corner is shown all the time, but my operator (Tele2 Russia) doesn't have that service and actually they don't understand what am i talking about. So i can use BBM only with wi-fi. What should i tell them to solve my problem? 2. Feels like BB is not that popular here too, so we have only one official shop in st-petersburg, so feeling stuck with official accessorises (only one type of battery and only one type of holder), but battery is very weak...u know.. 3. Will be there in os10.3 appear delete button in fast mode? not that useful to delete anything in few clicks... 4. Will be there in os 10.3 fixed problem in viber (shows russian letters in unreadable mode) 5. Is there any ways to choose the way where to install and download apps? 6. in few apps such as VK (russian version of FB) smthg is wrong about saving pictures. 7. Why do if i type a word, make space, then put ")" after, it cutts space back? is there a way to fix it? 8. Why does keyboard differ in apps? i mean, i like the one where letters and numbers are on one display (no need to change), can i make smthng to make it in all apps, not just any? 9. All devices and OS's already have app "tapped out", here i yet can't find it, even out of bbm... 10. In all msg-apps you put 2 buttons with function "send", is that that neccessary? Do anyone plan to put on one of them button with func of next line (like enter on PC)... Sorry if i put my msg in wrong forum, and sorry for my english, i studied it too many years ago For BB: thank you for such a cute device! I was mostly apple-fun, but z10 was a great surprise for me, as z30 either...had a lite experience with curve, bold and 9810, but z's are the best. gave up with iphone even after few days with z10.
Solved!
Go to Solution.

ScrewFix wrote:
1. Yes
4. Okkk, just thought it is someting wrong in OS...
5. Pity..what for card memory then? music and pics only? Im now trying to move a folder from device to card..says moved 19Gb of 4Gb..Where it got 19 then and why that much if says " XX OF 4"?
8. I know how to switch to symbols, just was curiouse if it is possible to set numbers+letters on main screen..
9. I tried and it cant be installed...
10. i dont see enter button to send in settings...
OS 10.2.1.3062
5. Yes, pictures, music, videos, documents, voice notes, and more.
You don't have 19GB of space, so I don't know why it say that. What is all in that folder, what type of files?
Try moving less than a folder, just individual files.
8. No.
9. You tried and can't? It would be nice if you stated that up front, rather than me having to guess at what you've done. Why can't it be installed, what error or problem did you encounter, AND from where did you try to install?
10. Can you take a screen shot of your BBM keyboard and post here or a upload the screenshot to an image sharing service and paste a link here so that I can see it?
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When the user stops a mockery of the Greater Middle East Russia?

Hello, When the user stops a mockery of the Greater Middle East Russia? Why can not I use the
website and shop? Some mistakes! Login impossible as long as you will not change in the address bar
"RU" to "EN". And then, you can not buy anything - "OUR APOLOGIS! Oops!" ... And as always. You are
what your mother - racists?
The Russian market is not concerned, as hundreds of thousands of people have no support. For 10 of
the system LSI is not - at least cancel the need for the use of bis store! Because with the WEB
site, it is all the same does not work!
How reportov need to submit to you a little bit came to life? No browser is not working with your
website and makes it impossible to make purchases.
I demand to stop! And the official response to this issue provide.
thank you.

LSI - wrong, I write "BIS".

No Email After AOL Outage Today!

After AOL email outage today I'm unable to send/receive email. "User account is in INVALID mode. Setup ---> Email Accounts icon won't allow me access. I click on it and it won't open. I would love to be able to reset password if that's what it takes but since the Email Accounts(1) icon won't open I don't know what else to try. I tried BIS site for ATT but get 'unknown error' msg. Tried removing/reinserting battery but no luck.

Your @btinternet.com email address might not be activated yet. It can sometimes take 24 hours from the date of broadband going live so may be worth waiting.
There has also been some problems with the sign in page on BT webmail email page
Try this link
https://signin1.bt.com/login/emailloginform
If that still doesn't work you might want to try using an email client such as Thunderbird or Windows Live Mail, which would negate the need to log onto BT webmail

Data Service Outage?

We are not receiving our emails on our Blackberries. We have a Bold & a Curve on Sprint's network. Everything worked fine on Sunday, however yesterday & today we are not getting emails from our company email accounts, the yahoo emails work fine and we are still receiving the emails on our computers. We have spent the last 2 days, on the phone with Sprint, at a Sprint store and on the phone with Go Daddy. No one can figure out what happened. Any ideas? Any reports of service outages?

If you are receiving one email account (Yahoo) but not another, then it is not a Sprint nor BlackBerry data outage.
So, it's not a service outage, or you would receive and send NO emails.
Are you on a corporate BES enterprise account, or is this company email basic BIS accounts?
Here are some tips, I would suggest trying:
On your BlackBerry device, go to:
1. Options > Advanced > Host Routing Table > Menu > Register.
2. Resend your service books from your carrier BIS site:
From your handheld device:   http://www.blackberry.com/btsc/KB15402
Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.
From your desktop PC: http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list
3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.
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O2 UK BIS email status

Is anyone else experiencing problems with using email on O2 BIS ? My husband has had problems for a while but we assumed that it was down to poor mobile network coverage where he works but I have tried mine and that doesn't seem to be working either.
I've also tried to sign in to the O2 email setup online via my PC and it keeps telling me the accounts don't exist etc.
I'm wondering if there is an outage either local or national. We live in UK dialling code area 01255 and my husband works in 01206 area if that's any help.
TIA
rockhopper

knRef: 2) I have resolved this issue by emptying the browser cache on the device (I also read that resetting the browser to default settings can help)
Still no luck with attachments.
Message Edited by jameshurrell on 04-09-2009 10:23 AM

Satellite M70-340: Question about warranty if I buy in Russia and move to Australia

I'd like to buy notebook Satellite M70-340 here in Russia. Next month I'm going to move to Australia. What about the warranty in this case?
Will I have to pay if some trouble occurs?
How can I recognise a laptop which is officially sold (= i mean legally delivered and has a worldwide warranty)?
Thanx a lot for your answer!

Hi
I dont know what you mean with officially sold and I hope you will buy notebook in PC store and not on the street. As far as I know every new notebook has one year international warranty but if you will stay longer you can buy warranty extension. It must be buying by authorized service partner in your country.
If you have troubles in Australia go to service partner and they will check if the unit is stolen or official soled. After that it can be repaired. As I said, contact Authorized Toshiba service partner in Russia and ask for warranty extension.
Addresses you can find under http://www.csd.toshiba.com/cgi-bin/tais/su/su_gaspLocator.jsp?pf=true

Brief random network outages

Hi
We have a networking issue that I hope someone may be able to help me with.
We run a Windows domain - single domain, single subnet. Three domain controllers: Windows 2012 R2 Standard, Windows 2008 Standard (32bit) and Windows Server 2003 Standard. The Win 2008 DC holds all the FSMO roles. DNS is setup on the 2008 and 2012 DC's
with the 2008 DC having a secondary DNS server installation. DHCP is setup on the 2008 DC. The 2003 server only functions as a DC - no roles apart from that are installed and it will be demoted very soon.
Two member servers: Windows Storage Server 2008 (64bit) and Windows 2012 Standard. The Storage server hosts 99% of our data with the other 1% being on the 2008 DC. Two email server software installations (not Exchange) - one on the storage server and one
on the 2012 R2 member server. NPS Routing and Remote Access is configured on the 2012 member server to handle VPN connections.
35 client PC's: 34 run Windows 7 and one runs Vista.
We have two Draytek routers on the network - one acts as the gateway to the Internet and the other provides wireless coverage. There are two networked printers - a Ricoh MFD 'workgroup' printer and a small mono Brother.
Network shares are accessed via DFS. The Servers, the Ricoh printer and routers have static IP's, most of the clients and the Brother printer use DHCP.
All cables terminate at one of two patch panels which then feed to one or more switches. Small desktop switches are used to expand the network where needed. The network is divided into two segments, hence two patch panels, but both run under the same 192.168.0.xxx/255.255.255.0
subnet.
Before we upgraded all our computers to Windows 7 the network was fine. The present network was built using CAT5 cabling in 2004 (we'd used BNC before that). We rarely had any network issues and when we did it would affect all clients. When
I first introduced Windows 7 it was on three PC's and one or more of them would randomly have problems accessing the network and Internet.
When I upgraded all our machines to Windows 7 we are seeing one or more machines experiencing network problems most days.
What happens is the (any) computer will suddenly stop - Applications accessing files across the network e.g. email and Access will hang and report as (not responding) and the 'busy' cursor appears. Try and save an office document and the busy cursor appears
and the application hangs. The Start menu is not accessible - for example I always have my Taskbar hidden and when this happens on my machine moving the mouse to the bottom of the screen does nothing, the Taskbar stays hidden. Sometimes, the Taskbar may
appear, but nothing happens when the Start button is clicked. When trying to access shared folders via Computer the green bar slowly moves through the Address Bar and after a while it reports the share is not accessible. The affected computers are also unable
to open any web pages.
The hang will last for anything from 20 secs to a minute or more after which the computer will continue operating normally. On very rare ocassions the the computer will not recover after 10mins or more and I have to force a shutdown but I assume this is
not directly related to the issues I am seeing.
The short outages are completely random and leave no trace of a problem in the System or Application Logs. When a machine does not recover (which is very rare) the System Log reports that a DNS server could not be reached.
This will happen on a single PC and others will be fine. But, it may affect several PC's over the course of a day.
When the outage happens I can Winkey+R, open cmd.exe and successfully ping the DNS servers by IP and name.
All the systems are up to date. I ensure that Windows Updates are installed on the Servers when they are released and the clients are updated the next day via WSUS.
I am pretty sure that this is also affecting Active Directory. I am seeing transient errors on the Domain Controllers where, for example, a Global Catalog can not be contacted. Both DC's are GC's and when I run nltest to test the connection to a GC within
30 minutes of the error being reported the test passes. I assume the servers are also experiencing these random outages.
The problem I have is that because they are random and because, on the clients at least, no errors are logged I cannot reproduce the problem and have no idea what may be causing the issue.
The problem is not a general network issue as it randomly affects one client at a time - if was a general network problem I would expect all the clients to lose connectivity.
Has anyone else seen a similar issue and know what the cause was, please?
Thanks

how old is the server?
How old is your network switches?
Any computer or server with NIC or network switches going south, may cause the intermittent issue.
They may flood the network with packets thus hang the system.
Every second counts..make use of it. Disclaimer: This posting is provided AS IS with no warranties or guarantees and confers no rights.
IT Stuff Quick Bytes

Unable to change "Your name" in BIS

I have my Gmail account set up in BIS and everything is working perfectly, however, I am unable to change the "Your name:" field to anything other than what's already there. I've tried deleting the account and re-adding it in there from the web site as well as from my BB to no avail. When I change the field, I don't get an error and I receive a message saying "Email account successfully updated." but it doesn't stay. For some reason, just my last name is in there (i.e. Smith) but I would like to change the "Your name:" field to my full name: John Smith.
Is there something I'm doing wrong? TIA!

What did your mobile operator have to say about it? This seems to be a problem specific to them. They can disable most of the fields your BIS account.
WhackBerry_

Cannot login to my usual account after power outage

Had two power outages last night; machine survived the first one, but after the second outage and restoration I cannot get in to my usual user account. What happens:
Grey apple screen, normal
Blue screen with progress bar indicating that OS X is loading... before the indicator fills all the way to the right, it exits to a blue screen [of death] with a mouse cursor (which works) and just stays there. It goes no further. Rebooting obviously does not fix it; I rebooted a dozen times trying to get beyond that.
What I've tried that hasn't fixed it:
Rebooting
Unplugging and replugging, both computer side and wall
Repairing both the disk and permissions--done, no effect
Safe booting and attempting to log into the account under a safe boot--it loads the wallpaper and hangs right there, no dock, no menu loaded
Removing the User/~ Preferences folder
I believe that what is causing the problem is some login startup item. However, since I cannot even log in in Safe mode, I can't start the System Preferences Accounts panel to remove login items.
Question: Is there another way to remove the login startup items? Removing the Preferences folder has not helped. I'm missing something. What is it?
I can log in to any other user account. I am currently in Root.

From the root account, open the Accounts pane of System Preferences and delete the login items for your normal account; an admin account should be able to do this for any account on the system, while non-admin accounts can only be used to change their own login items.
If removing the login items does not fix the issue, remove other parts of the home folder until you are able to log in to that account. If you've removed/renamed the entire home folder and aren't able to log in successfully, check that the permissions on the hard disk allow all accounts to read it; if you still can't successfully log in to that account, restore a previous version of the NetInfo database.
(14837)

BIS activation troubleshooting and service books

I have a verizon BB8830(unlocked) am on Airtel and BIS worked fine some 6 months back.But now BIS has stopped working when activated,I wiped then device and tried OS update still nothing and it can no longer receive service books fro my carrier including after sending host routing table registration messege,I get no response.How can I solve this problem?

Hey Jackonberry,
Welcome to the BlackBerry Support Community Forums.
Thanks for the post.
After checking the PIN number you provided, I have found the issue: Currently there is no active BlackBerry® data plan on that BlackBerry® . Contact your network service provider to resolve the issue.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Troubleshooting BIS in BB storm 2 9550

My Blackberry Storm 2 9550 is not able to get EDGE on the phone so i am not able to use BIS it was previously on Verizon but I unlocked it.It was working properly but after six months of purchase.I am not able to register neither on vodafone server nor on blackberry or host routing table, service books are also not available.... I tried it with other sim cards of different service providers then to it is not working.I tried each and everything which service provider told like battery pull,restart,security wip etc.Please HEL ME

I"m not fully understanding the words you are posting, so let's see if I am interpreting correctly:
1) You have a VZW 9550
2) The 9550 is unlocked from VZW, as validated by this:
http://blackberryfaq.com/index.php/How_do_I_determine_if_my_BlackBerry_is_%22unlocked%22%3F
3) You have a SIM from Vodafone India, that you wish to use in the 9550, locally in India
4) It worked fine for 6 months on Vodafone India, but has recently stopped working
If I have that correct, here is what I suspect happened. When you unlocked it and put the Vodafone India SIM into it, it properly registered to Vodafone India. But, your BIS-level services did not get shut down from VZW. Sometimes this happens...a carrier may not immediately shut down your BIS services when you move onto a different carrier. And some carriers allow the BIS services to function, even though they are traversing to a different carrier. Once VZW caught up, they finally shut down your BIS service since you'd not been paying them for those services.
Consequently, what you now need to do is to get your BIS services working directly from Vodafone India. And that is where the challenge will lie. The 9550 is capable of both CDMA and GSM services...it has a multi-function radio. Clearly, since it was working via Vodafone India for those 6 months, you have it properly configured to operate on that network. But, until you can activate BIS services from the Vodafone India network, you will have no ability to receive BIS services from them.
If you indeed have a BIS-level account from Vodafone India, then that's only the first step in getting this working. The next step is obtaining the Service Books from Vodafone India (you previously had them from VZW, but when they shut down your BIS account, the Service Books were automatically removed from your BB). Even if the BIS account at Vodafone India is fully functional, the Service Books must still reside on the BB in order to actually use the service. And the Service Books come from the carrier. Most carriers will only deliver Service Books to BB models that they natively support...so if Vodafone India does not support the 9550, then they will not push the Service Books to you.
There are tedious and manual methods to obtain the necessary Service Books, but please first clarify if all of the above that I have written to you is accurate.
Oh...one more thing...are your voice-level services, from Vodafone India, working fine still?
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BIS-B outage in Russia

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