Black cartridge in HP Officejet pro 8500 A910 not working

I bought a new  officejet 940XL black ink cartridge and it won't print.  The colors seem to work alright.  It is just the black that won't work.

Hello msellhorn,
Welcome to the HP Forums.
I understand that you've just replaced that black cartridge for your Officejet 8500a, and are unable to print in black still. I will do my best to help you with this issue.
I have a document for you to follow: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages. Please attempt the steps listed to see if it will resolve your issue. If you have further difficulties or questions feel free to respond with them.
Thank you for posting on the HP Forums.
I worked on behalf of HP.

Similar Messages

  • Officejet Pro 8500 A910 Not Printing & Heads won't clean.

    I have an HP Officejet Pro 8500 A910. It has not been used for about 2 months until yesterday, but was left powered on. The Black, Yellow and Cyan carts were getting a bit low and my wife want to print a few dozen pages of black text. I had a HP 940 Black cart to hand so I replaced it. She printed about 2 dozen Word pages in draft format which uses less ink. They printed OK, but when she went to print more, the print got fainter with each page until they were coming out of the printer totally blank then when the cyan ran out the printer stopped printing blank pages all together. I installed new HP Cyan and Yellow carts, but the printer continued to spit out blank pages. I printed a Quality Diagnostic Page and it showed one column of blocks in Test Pattern 2 missing completely and some white streaks in at least one of the colored blocks. At this point the Ink cart levels were K=90, Y=90, M=50, C=90. The Print Head Health was KY=Good, MC=Good. At this point I ran an Alignment and the report showed all colors except Cyan which was completely missing. I had remembered from a few year ago, that this is one simple way to show if color heads were not printing. I then performed 3 successive level 1, 2 and 3 cleanings, and each time the cleaning report showed less color until only faint yellow showed on the printout. Also the alignment now only shows faint traces of yellow.  I suspect the heads need to be either replaced or removed and cleaned manually. Any suggestions or advice would be greatly appreciated.  Thanks very much in advance. Peter B.

    Hey , Welcome to the HP forums! I hope you enjoy your stay here. I see that you are having some issues with printing from your Officejet 8500A. I can help with that. This document outlines how to troubleshoot print quality issues with your printer. If that fails then this document will assist you with cleaning the printhead. If after following those documents then the printer itself is going to need to be replaced. You can contact HP support by clicking on this link. On the next page scroll to the bottom and fill out the form. When that is completed you will find some information on how to contact HP directly. If this resolves your issues then please let others know by clicking on Accept as Solution below my post.
    I hope this helps and I hope you have a great day!

  • Officejet Pro 8500 A910 Not Workings

    My HP printer (Officejet Pro 8500 A910) will not print from my MacBook Air--every time I try to print it says "connected to printer" and doesn't do anything else. When I run network diagnostics it says the server has failed. I've tried restarting my router. Any ideas?

    Umm. Port forwarding maybe a tought work for you. Let's try the other solutions. Did you try da Printer Setup Wizard? Make sure you have selected the appropiate drivers (Air Print Drivers instead of the original one). If not, you mac wouldn't be able to recognize your printer status properly.
    Good luck,
    Elecious

  • HP Officejet Pro 8500 A910 not scanning

    When scanning from the tray colors are not transfering B&W text is ok (not great has lines through it) but it works.  When scanning from the flatbed all I get is a bunch of lines.  Any help will be greatly appreciated.

    Hi there @Fireman365 !
    Thanks for contacting the HP Forums!
    I should be able to provide some assistance to help resolve the issue.  I have located a document on the HP website regarding Fixing Print Quality Problems for the HP Officejet Pro 8500A e-All-in-One Printer Series.  This document should help resolve the issue regarding the lines through the text when printing from the computer.
    You also mentioned that your scans have vertical lines through them. Here is another document from the HP web site regarding Vertical Bands, Lines, or Streaks in Copies, Faxes, or Scans.
    These 2 documents should hopefully guide you to a resolution.  If you are still experiencing issues with the scan and print quality on the printer.  I would suggest calling into our tech support line regarding cartridge or printer warranty.
    Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    Thanks again for posting on the forums! Let me know how it goes
    Cbert
    I work on behalf of HP.
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

  • HP Officejet Pro 8500 A910 - all new ink cartridges​, black and blue ink not printing?

    HP Officejet Pro 8500 A910 - all new ink cartridges, black and cyan ink not printing?
    Cleaned printer heads w/no luck.

    Welcome to the forums @corAtrum1 ,
    I read your post about your Officejet 8500 no longer printing in black and cyan ink. I would recommend that you try out the steps in the guide below for this problem.
    I hope this helps!
    Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages
    If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
    Have a great day
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • HP Officejet Pro 8500 a910 giving incorrect ink cartridge errors !!!!!!!

    Hi,
    My mom got an Officejet Pro 8500 a910 and it worked fine for a year approx.
    Sbe got a 'replace cyan cartridge' error and bought the 3 pack (magenta, cyan, yellow) and replaced all 3 at once.
    It printed 2 pages and now resumes with the 'replace cyan cartridge' error.  I have triple checked that they are all new and full but the HP device app will not print.  I have rebooted printer, computer, cleared the print queue.  
    This is ridiculously frustrating.  
    Is there a way to just tell the printer to ignore the error warnings?  It does say the Black ink is full and will not even print a word document.  This is ridiculous.
    Any help would be appreciated.
    -wp

    Hello ArticBlueFox,
    Welcome to the HP Forums.
    I can see that you to are having an issue with ink cartridge errors on the printer.
    Please follow the document that I have provided in my previous post on this thread pertaining   'Replace the following depleted ink cartridge' Message Displays on the Product after Installing a Ne...
    I also suggest that you  please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
    If the steps do not resolve the issue,please contact HP's Technical Support.  If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
    Thank you for your time.
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • Officejet Pro 8500 A910 has poor black ink quality

    My Officejet Pro 8500 A910 prints black with very poor print quality (faint printouts with white lines through them). This began happening after I installed a new HP 940XL cartridge and updated the printer software last week. (I had previous issues with not being able to scan directly to my Mac, which lead me to update my printer software.)
    My computer is a MacBook with OS X 10.6.8 (Snow Leopard).  I print over my home wifi network.
    I cleaned my printheads (one cleaning cycle), but that has not helped. Do I need to run more cleaning cycles? Should I replace my printhead? Are new printheads available from OfficeMax or other office supply stores which sell HP ink?
    Thanks for your assistance.
    Joanne

    Please try the steps in this document: c01980797
    You can try one more Print head cleaning cycle.
    Hope this helps.
    I work for HP but my posts and replies are my own.
    Have a great day!!!
    Michael.
    Click on Kudos if you like this post.

  • Hp officejet pro 8500 a910 does not give me the option of printing in black and white

    Hello,
    My hp officejet pro 8500 a910 does not give me the option of printing in black and white. How do I choose to print in B&W when the option does not show up under properties?
    Thank you.
    This question was solved.
    View Solution.

    Hi,
    From the application being used to print, Click File > Print
    Click Properties or Preferences to access the Printing Preferences Dialog.
    Click the Advanced button at the bottom of the window.
    Under Printer Features, Click the Print as Grayscale selection box and set as High Quality Grayscale or Black Ink Only.
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • NEW printer Officejet Pro 8500 A910 [9EDF91],NOT PRINTING in black !

    NEW printer Officejet Pro 8500 A910 [9EDF91], initial prints had streaks, so I did print head clean, switch off, start again, and now it does NOT PRINT in black at all.  I have tried everything. VERY FRUSTRATED, can't get in touch with HP assist.  Any ideas what could be wrong?

    I am having the same problem.  I was able to print one thing in black (the fax report during printer setup) and now I can't print in black at all!
    About to return the product if I can't figure out a solution....

  • Printer problems with Officejet Pro 8500 A910

    Dear all,
    I have been given as a present an Officejet Pro 8500 A910 (serie number CN16LDM020 and product number CM756A). The people whom I have got it from already had some problems with the printer heads. I have accepted the printer, because I want to have it working again. I do encounter some problems however. I hope you kind people on the forum can help me out and get this thing working again. As a side note: I am only interested in using the scanner, printer (only black and white - I do not print in colour) and e-printing (I understand that it is possible to email documents to printer, so that they are printed whilst you are somewhere else). 
    Upon installation I have conneted the internet to my wi-fi. Upon installation it made some test prints, whereby the black dots were good, but the cyan and other colours were not. When I now turn off the installed printer and switch it on again it takes the printer about 5 - 7 minutes to initialize. On the touch screen of the printer it is said "Checking printer, this might take 5 minutes", "Checking printheads", "Aligning printheads" and alike notifications. After 5 - 7 minutes the printer gives the following notification: " Failure notice. Alignment failed. Refer to device documentation for details." When I then push the question mark on the touch screen the following notidication is given: " Alignment failed. Check printer quality of the current print job. If it is not satisfactory, try aligning the printer to see if that improves the quality. To align the printhead again, touch (home), touch (arrow right), touch Tools, and then touch Align Printhead." When I follow these instructions, the same thing happens. I have tried the option "Clean printheads" under "Tools". The test prints that come out are again good in black and white and not good in colour. 
    The ink level of the cartridges is very low for Yellow, Magenta and Cyan. For Black the printer gives a question mark. The expiry date of the cartridges is in 2015. The information on the Self Test Diagnostic Page (you get when you print a report from checking the ink cartridges) gives the following status:
    Printhead status
    Printhead health: Good (for both Black/Yellow and Magenta/Cyan)
    Serial: 7735960 (Black/Yellow) and 7744345 (Magenta/Cyan)
    End of warranty: mid-2013
    Accumulated ink usage (ml): Black 99/Yellow 71, Magenta 57/Cyan 58
    Refilled supply:
    Detected in printhead/printer? For all cartidges "yes".
    When I try to print a document from Word on my MacBook (which runs on Mac OS X 10.6.8) and the printer is on stand-by, Word recognizes the printer, starts with the print order but then comes with the notifications "Printer offline" and "Cannot find printer" and postpones the print order. Today I reset the printer and the print job that I had before the reset (which was postponed) came out. 
    Today, I printed a document whilst the printer was not on stand-by (the touch screen was on home menu) and the print was well (it was only black and white). After the print, the printer also made a print report. Again, the colour was bad, but black ink was good. After that print report, the printer started aligning again. After 5 minutes it gave the above-mentioned failure notice (" Failure notice. Alignment failed. Refer to device documentation for details."). 
    I would assume that the first thing that I should do is get new cartridges. However, since I only print black and white, can't I just buy the Black Ink and disable the other cartridges? Then, I am thinking of not buying HP cartridges (since the warranty term is already over). What cartridges do you reccomend (price-quality)? If  new cartridges are installed (previous owner had same problems with full cartridges) and the problems (with print heads) are not solved, what should I do? 
    On a second note, I want to use the option of printing online. In other words, give a print order on my Iphone to the printer so that it starts printing at home. How do I set this up? How can I test this?
    I would be very obliged with your feedback on the above. 
    Kind regards,
    Onno

    Hey Onno,
    I see you have several items listed about your Officejet Pro 8500a (A910 series) printer.  The main issue that stands out is the print quality issue.  I would advise starting here with your printer.  
    From your information I can see that refill or remanufacture cartridges have been used in this printer at some point.  It is possible that the ink from these cartridges have damaged the internal ink system of the printer.  If you have performed all the troubleshooting steps for the print quality issue you are experiencing, then the next step is going to be replacing the printheads of the unit.
    Troubleshooting Print Quality Issues
    The 8500a requires all cartridges be available even if you are simply printing in B&W.  If the cartridges are low, then you will have to replace the cartridges as needed.  Typically by the design of this printer, however, print quality issues do not follow ink levels in the cartridges as ink is piped to the internal printheads, thus even with empty cartridges there is some ink remaining in the system.
    The printheads for the 8500a can be found at most HP certified retailers if you decide to attempt replacing them as a step towards resolving the issue.  As to the cartridges, I would advise using genuine HP cartridges as HP ink is designed with HP printers in mind.  For information about refilled/remanufactured cartridges please click here.
    Hope this helps in getting the print quality issue alleviated,
    Jason
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
    I am not an HP employee.

  • My HP Officejet Pro 8500 A910 will no longer print aqua.

    My HP Officejet Pro 8500 A910 will no longer print aqua.  I just tried two new cartridges and when I clean the heads, no aqua prints.  I get no error messages however.
    One possible issue: Recently I used a new HP aqua print cartridge (940XL version) that kept stalling my printer.  If my printer sat without printing for 10 minutes or more, the only way I could get it to print would be to shut down the printer and restart it.  Then, as long as I kept printing, it worked fine.  When I replaced the problematic print cartridge the printer works fine except now it won't print aqua.  Could the problematic cartridge damaged something?
    I looked at the print head and it looks fine.  What is strange is that NO AQUA INK at all shows on the print head page.
    What should I do?  Help!

    Hey @CWickstrom ,
    Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.
    I recommend calling HP Technical Phone Support for this issue I believe you will be given options and help I can't.
    If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
    HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
    I hope this helps.
    I worked for HP.

  • HP OfficeJet Pro 8500 A910 - Unable to get it to copy, receive a fax, scan, or print

    Dell Studio
    Microsoft Vista .. 64
    HP OfficeJet Pro 8500 A910
    Up until a week ago, this printer was performing just fine.  I am unable to get it to copy, receive a fax, scan, or print.
    ==============================
    Unable to print.
    Job in queue.  printer screen says "now printing",  However, nothing prints. 
    When I tried to reinstall the drivers, I got  ... "Error 0X00000643"
    Ran "EndError" scan and fixed any/all problems.
    Still ... No Joy.  Still .... Unable to print.
    Tried printing a "Test Page".
    Still No Joy !!
    Screen on printer says "Now Printing"
    However, nothing happens.
    Does anyone have a suggestions?
    Thanks In Advance,
    EarlLJ

    Same problem here. Already got it replaced with a refurb machine three times. Was fine for a while, then it started the same problem again. Any idea, before I toss it out of the window?

  • HP Officejet Pro 8500 A910 softwre support

    Hi,
    Im having  HP Officejet Pro 8500 A910. I am here to enquire whether the software can get a update or patches done ? or each specific printer comes with a specific software which cannot be updated
     Thanking in advance
    Anna

    Hi Anna,
    When you install the software of the printer on to your PC the HP Update software also gets installed (Provided you have not excluded that option). And if the HP Update software is installed then it will automatically check for updates and patched periodically and inform you if there are any updates or patches available.
    Thanks.
    I work for HP.

  • HP Officejet Pro 8500 a910 wireless connectivity issues?

    I have a HP Officejet Pro 8500 a910 and It was working fine. I got a new router and it was still working fine. Second night of having everything set up it stops working and  shows as offline on my computer. It will print information about the printer from thecomputor but will not print out any other documents.

    I'm having the same issues. In my case, first I updated my MacBook Pro to OS X 10 Mavericks. A few days ago, the Actiontec gateway router provided by my ISP Frontier Communications ceased to function. Frontier sent a Netgear 7550 gateway router to replace it. I installed it according to directions. My email capability and home network went down. Frontier helped to restore the email but the techs I worked with couldn't figure out what to do to restore my wireless network. The router's setup would not allow me to replace the WPA Shared Key with the wireless network password I used previously. So, I updated the ASUS range extender and all the wireless devices that were on my home network with the new WPA key. Both printers, the Officejet Pro 8500A 910 and a Brother wireless laser, will not network. The Officejet blue wireless icon no longer lights up. I uninstalled the Officejet's software and then downloaded and installed the latest software and drivers for the Officejet Pro 8500A 910.  The HP  Network Configuration printout indicates that its network status is ready and the active connection type is wireless. I had it connected to my Mac with a USB cable so I could reinstall the software and drivers. When I disconnected the cable, I lost connection to the Officejet and couldn't print. the HP utility could not establish a wireless connection even though I did input all the new router settings. The Officejet thinks it's wireless but it isn't. I can only conclude that my Officjet is delusional. It's not all that old, but could it be ready for the all-in-one graveyard?

  • HP Officejet Pro 8500 A910, 2 sections different paper size, prints incorectly

    I have an HP Officejet Pro 8500 A910.
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    This prints fine on an BusinessJet pro2230
    Brian

    Hi monkplayer,
    It looks like your problem is solved? There wasn't a problem with the printer itself, just the printer settings on your Mac?
    This is good information though. We don't always have detailed solutions for customers that are using Safari, since it is hard to write instructions for the general public with specific steps for each operating system.
    Best of luck,
    Mary
    {I work on HP's behalf}

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