Black ink no longer works even with new cartridge

After trying 2 new cartridges, the black ink seems to have suddenly stopped working. I've done Status Report, Quality Report, Clean Printhead, and Align Printer. Color all works fine. On Quality report the black box is blank. I tried copying a sheet with black typing. A black copy was blank. A color copy had a slight brown printing.

Sorry to hear this. I'm going to help follow up on this for you (you should be hearing from someone via private message). I take it you're based in the US, right?
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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