Blackberry Protect Issues

Running OS 6 on a Bold 9780 and everything is working fine except Blackberry Protect. The App runs ok and backs up without errors but when you try and contact the handset from the protect.blackberry.com website, you get the error "Unable to communicate with your device" most of the time. I say most of the time because if you start Protect app and then select the "Restart Blackberry Protect" menu option, the message (or sound) you have requested earlier comes through.
I have just updated to the latest official Vodafone UK o/s (706) and no change. Seems to be a OS 6 and/or 9780 thing: we have two other BB's in the house (8900 and 9810) and Protect works fine on these (same network)
If useful, here's some of the Support Information from Protect:
Client App Version: 1.1.1.76-p
OS Apps Version: 6.0.0.706
Preloaded: false

ianch99 wrote:
I am sure it is a Protect App bug because if you send the handset a message when using WiFi, nothing happens. Only when you restart Protect, does the message then appear.
Sorry...to be clear...this is a message sent via the BB Protect website to the BB, via the BB Protect app itself? (This would be as opposed to an email sent, a BBM sent, etc.)
ianch99 wrote:
I am using SmartWiFi to handle the WiFi connection i.e. turn it off when leaving Home network range but I cannot see how this could affect Protect.
I agree...it should not have an affect. BB Protect follows the pathway that BIS is using, and BIS is designed to shift between WiFi and carrier data network depending on what is available. It can take a few moments for BIS to fully shift over, but since you say no other BIS-dependent services are affected, I can't see how the shift itself is causing this affect to Protect.
However, another test to conduct would be to boot up into Safe Mode and see if the issue remains:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. It is possible that some 3rd party apps are causing some impact, and Safe Mode will prevent them from launching, and perhaps provide you with the ability to at least rule that in or out.
You should also fully research the most recent OS levels available for your devices...the on-device OS update capability limits you to only those OS's released by your specific carrier...but you are not limited to those. You can research other carriers OS levels here:
http://us.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html
Unfortunately, that official site is sorted first by carrier, so you will have to spend some time digging to figure out which carriers support your model BBs, and then see what OS levels they have. If you find an OS package that you desire to use from another carrier and you don't already have/know the necessary steps to take in order to use it on your BB, then just ask and we can provide you with the proper instructions.
ianch99 wrote:
Do you use Protect and if you do, does it still work ok when you have WiFI enabled?
Yes...and I see no impacts when shifting between carrier data network and WiFi. However, I do have my Protect set to only conduct backups via WiFi (so as to preserve my carrier data network consumption).
Sorry that I can't offer more...but those are all that I can think of. The only next step I can determine is for you to seek formal support, which would start with your mobile service provider, who can escalate your case into RIM for enhanced support if that is so required.
Good luck!
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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

Blackberry Protect, missing data issue

Hi folks,
Just wondering if anybody can help - if a phone has been wiped by somebody with Blackberry Protect, is there a log created to say when it was wiped?
Thanks for your help!

I don't believe there is a log that is created. I believe in BlackBerry Protect Site it will let you know if it was successful or not.
It doesn't mention anything in the document ion only that if the device is turned off as soon as it's turned on it will be wiped.
Regards,
Nick
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How to find a lost BlackBerry 10 smartphone using BlackBerry Protect

Posted originally on the Inside BlackBerry Help Blog
It’s a scenario no one wants to encounter but here’s a quick overview how you can help locate your BlackBerry 10 smartphone using BlackBerry Protect if you can’t find it.
Tip: Using a BlackBerry OS device? Check out this post for help locating your device using BlackBerry Protect.
Step 1 – Enable BlackBerry Protect and turn on Location Services
To locate your smartphone you must enable BlackBerry Protect and turn on Location Services.
After you turn on Location Services, your smartphone only sends its location information when you request it through the BlackBerry Protect website, or when your battery power is low.
Swipe down from the top of the screen
Tap  Settings > BlackBerry Protect
Set the BlackBerry Protect switch to On
Tap Location Services
Set the Location Services switch to On
Tap  Back to save your change
Step 2 – Log in to the BlackBerry Protect website
After you enable BlackBerry Protect and turn on Location Services, complete the following steps to view the location of your smartphone on a map.
Log in to the BlackBerry Protect website located at http://protect.blackberry.com
Click View Location
BlackBerry Protect will attempt to locate your smartphone
If your smartphone can be located, a map appears similar to the following showing the approximate location:
If you still can’t find your smartphone at the reported location, use the Play Sound option within the BlackBerry Protect website. This option makes your smartphone ring loudly for one minute as well as activating the Loud profile.
Help! BlackBerry Protect can’t locate my smartphone!
To locate your device it must be turned on and connected to the wireless network.
Because BlackBerry Protect also uses GPS, you may not locate your smartphone if it is inside a building, underground, or otherwise blocked from receiving a satellite signal.
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TyW....... Great post...!

Not able to sign into Blackberry Protect. Backup and Restore function not working. "Your device isn't associated with a Blackberry ID"

Not able to sign into Blackberry Protect. Backup and Restore function not working. Message is: "Your device isn't associated with a Blackberry ID." My Blackberry Messenger and Blackberry World is working fine so I am sure its not an ID issue on the phone. I can sign into Link, Blackberry.com and Protect. I see my device in Protect but cannot send messages or view it on a map. Times out with cannot reach device message. BB Protect on Device has a swirling circle beside the on/of switch. Cannot turn off.
I have deleted Link and re-installed.
I have reset phone to default(factory) and signed in.
OS level is 10.2.1.3062
BB Link is 1.2.3.56
Solved!
Go to Solution.

I managed to figure this out myself. I had to delete the device from the Blackberry Protect website. protect.blackberry.com. I wiped my device again and signed in with my Blackberry ID. I dont know if the step of wiping was necessary as I did not try my backup with the current configuration on the device following the delete. Restore is in progress for me!

NO REMOTE BACKUP & RESTORE ON BLACKBERRY PROTECT ON BB10 OPERATING SYSTEM --- READ THIS POST

Dear BlackBerry,
First of all I would like to establish that I am a very loyal customer of BlackBerry, so anything that I will say in this letter is because of the personal concerns shared by me and millions of loyal BlackBerry customers.
BlackBerry have launched the new BlackBerry Classic Q20 phone.
Apart from the reintroduction of the Navigation and Track pad that is above the physical keyboard and slightly bigger size.
What are the real differences between this new BlackBerry Classic Q20   and the BlackBerry Q10 ?
The main issues and concerns are that BlackBerry have reduced and in fact left out several features on the BlackBerry 10 operating system, for which was available on the BlackBerry 7 operating system, such as on the BlackBerry Bold 9900.
Some features may not be vital or important, but other features were vital and important and by BlackBerry leaving out these vital features, it beckons the question as to why are BlackBerry limiting the software functions and capabilities of the BlackBerry 10 operating system as to what the BlackBerry 7 operating system has in place.
Do not misunderstand me in what I am saying, BlackBerry is still the best in what it does and I love the product. And the BlackBerry 10 operating system does have features and functions that the BlackBerry 7 operation system does not have.
But the whole point of improvement is that BlackBerry keep the best and vital functions that are available on the BlackBerry 7 operating system and actually include those features and functions in to the BlackBerry 10 operating system. That would make sense and move forward.
There are two vital features and functions that I will now mention that are available on the BlackBerry 7 operating system but was left out of the BlackBerry 10 operating system.
Firstly, there is a feature on the BlackBerry 7 operating system, called   "SELECT ALL"
This feature allowed the user to go in to their, photos or pictures or videos or music or documents or phone contacts folders and if the user wished to share all of those items in that particular folder to another phone device with Bluetooth or a computer with Bluetooth, or to delete all of the items in one go within that folder, then the user would not need to manually click on each item within that folder, which is time consuming especially if there may be in excess of one hundred items in each folder or more than one hundred phone contacts within the contacts folder, where the user needs to now manually click on each item using the "Select More" feature that is the available feature on the BlackBerry 10 operating system and is very time consuming.
But within the BlackBerry 7 operating system there is the feature and function that is called   "SELECT ALL"
This feature allows the user to "select all" of the individual items within the folder of their choice or the phone contacts folder, with just one click and be able to either delete all of these items or to share transfer all of these items to another device or computer that has Bluetooth.
Can BlackBerry bring this feature to the BlackBerry 10 operating system as an update as soon as possible ?
The next feature and function that was on the BlackBerry 7 operating system but was deliberately not included in the BlackBerry 10 operating system is the >
Remote Back Up   and   Remote Restore     on the BlackBerry Protect.
This cloud back up and restore feature was vital and in the history of BlackBerry with Blackberry's advanced encryption and security, this cloud back up and restore feature was always safe and the security and protection of data being backed up and restored to and from Blackberry's cloud has NEVER been compromised or hacked or accessed in any way what so ever by anyone. And this made Blackberry's reputation for security number one and gave the loyal BlackBerry customers even more confidence in the BlackBerry product.
Now I will go in to detail why it is vital that BlackBerry must include and introduce this feature that is available on the BlackBerry 7 operating system but it is not available on the BlackBerry 10 operating system.
Firstly, the current BlackBerry protect that is available on the BlackBerry 10, has some lovely fancy features, such as remote locating of the phone and remote wiping of the phone, should it ever be lost or stolen.
The fact is, this is a good feature, but if the phone was lost forever or indeed stolen, then that's it, the device data is also lost forever and the only data that would be accessible to restore on to a new BlackBerry 10 operating system device, would be what ever the last back up that was available that was made using BlackBerry Link on the computer.
Now, doing a phone back up on BlackBerry Link on the computer, is all very well and good, but there are many limitations to this.
Firstly,
if the owner of a BlackBerry 10 operating system device was to be at home or in the office and connect their BlackBerry 10 device to their computer to BlackBerry Link and do a full device Back Up. Then that device is now only Backed Up at that point and is only Backed Up to date at that moment.
Now imagine after that Back Up was made, the computer in which BlackBerry Link is installed on and the Back Up was made, imagine the situation where that computer broke and all the saved data was lost or destroyed for ever or that computer that had the BlackBerry Link backed up data was stolen and never recovered ? Then everything that was backed up from the BlackBerry 10 operating system device to that particular computer using BlackBerry Link, would now be lost for ever. Which means that the Back Up that was made using BlackBerry Link is pointless in this above situation.
Second Example,
This next example is even more realistic and is vital in my argument for the Remote Back Up and Remote Restore.
Imagine for example it is a day that you decide to do a full phone Back Up of your BlackBerry 10 operating system device on your computer using BlackBerry Link. Everything is now Backed Up only on that computer and is only up to date at that moment.
Then later that day, you need to travel to another town or city or state or country, for what ever reason and you may be away for a day or several days or weeks.
While you are away, the computer that you used to make the last full Back Up using BlackBerry Link, is at your home or in your office, hundreds or thousands of miles away from where you are with your BlackBerry 10 device.
While you are away, you input new contact details or new calendar schedule entries or new memo notes or new reminders or all of these above vital entries in to your phone.
You do this the next day when you leave and then throughout your business or personal vacation, you continue to input vital information in to your BlackBerry 10 operating system device, such as new contacts, new or amended calendar entries, new memos, new tasks. All the vital information that you need stored safely and secure.
Then your BlackBerry 10 operating system device is either lost or destroyed or stolen. But whichever, it is now gone for ever and all of the NEW vital information that you have in putted in to your BlackBerry 10 operating system device since the last full Back Up that was made using BlackBerry Link on the computer that is hundreds or thousands of miles away, has now been lost for ever.
What is the point in in putting any new data or information in to your BlackBerry 10 device if a situation as mentioned above was to happen ?
Where is the benefit of only the BlackBerry Link Back Up in this above situation ?
Now if the device was a BlackBerry 7 operating system device such as the BlackBerry Bold 9900, then if the above situation was to happen, if you was away from your home or office since the last full Back Up of your device was made on a computer.
If you were hundreds or thousands of miles away and whilst you was away on vacation you need entered new contact details or new memos or new reminders or new calendar entries or amendments in to your BlackBerry 7 device. Then you can immediately after in putting these new items of information and data in to your BlackBerry 7 device, you can do a Remote Back Up to the BlackBerry Cloud   using any connected wireless network or your mobile phone network using your data that is on your sim card to do this Remote Back Up.
Then if after this Remote Back Up was done, if the BlackBerry 7 device was lost or stolen or destroyed, then you could simply go and purchase another BlackBerry 7 operating system device and input your primary email address that was used to register the previous BlackBerry 7 device, in to the new BlackBerry 7 device and then once set up, then open up BlackBerry Protect and click on Restore and select the last saved cloud Back Up and then all of the data that you last Backed Up over BlackBerry Protect Cloud is now installed on to your newly purchased BlackBerry 7 operating system device.
This was a vital feature for total security and peace of mind of all BlackBerry users.
All BlackBerry users do NOT want to download any third party application that makes claims to offering this service as any third party application is NOT reliable and NOT safe and NOT secure.
Only the Remote Back Up and Remote Restore on the BlackBerry cloud that is available on BlackBerry Protect on the BlackBerry 7 operating system, is the only proved secure cloud back up for BlackBerry and actually works precisely and is totally safe and secure.
So I now ask the question to BlackBerry,
Why is this vital Remote Back Up and Remote Restore feature of BlackBerry Protect that is available on the BlackBerry 7 operating system, is not on the BlackBerry 10 operating system ?
Will BlackBerry please listen to its loyal customers and please introduce the two above mentioned features as an update to the BlackBerry 10 operating system.
These above two mentioned functions and features are vital and it's what millions of loyal BlackBerry customers want installed on their BlackBerry 10 devices.
Please can someone at BlackBerry please come back to me and tell me if these above two features will be introduced to the BlackBerry 10 operating system as an update or download ? As its what we all want back.
Thank You.

Ditto on both points. Meanwhile I use the solution of a third party backup.
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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BlackBerry Protect :\

Hi,,
BB protect doesn't work on my BB curve 9360,,
keep telling me " The service plan for your BB does not support this app . please contact your service provider for additional information or to update your service plan " .. so i hope u have an idea how to fix it .. BTW i use wi-fi ..
and i still have a problem with my BBM 7 .. the blue screen .. did u find any Solution for that problem !! ..
thanks

Hello shadi13
To use BlackBerry Protect ,BBM and many BlackBerry applications we need a BlackBerry data plan from our Carrier , Do you have it ? If not then Call or Contact MobiNil and activate it on your account it will solve your issue with BlackBerry protect as well as BBM .
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Logging in to Blackberry Protect from a BB

Why can I not log in to Blackberry Protect on the web from a BB smartphone? I have two BBs and if one is lost, it would be very handy to be able to trace/lock/wipe it from the other (or any other BB for that matter) using BB Protect.

Hi pawp
The BlackBerry® Protect™ website is designed to be accessed from a computer's web browser and not from the BlackBerry® smartphone itself.
Thanks
-CptS
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Help with Blackberry Protect

I have a storm 9520 and a curve 8520 and had installed the blakberry protect, bu right now when i sign in to the blackberry protect for both, it takes me to the curve 8520 details. Please how can this be rectified as my storm " has been stolen and I would need to locate, wipe and shut down the phone. Thank you

Sign in to the BlackBerry Protect application using a different BlackBerry ID
1. In the BlackBerry® Protect application on your BlackBerrydevice, press the Menu key > Options.
2. In the BlackBerry ID section, click Sign Out.
3. Click Sign Out again.
4. Type the login information for the BlackBerry® ID that you want to use to sign in to BlackBerry Protect.
5. Click Sign In.
Switch devices using BlackBerry Protect
To perform this task, BlackBerry® Protect must be installed on your current BlackBerry device.
You can use BlackBerry Protect to move supported data from your current device to a new device.
1. On your current device, back up your data.
2. If necessary, on your new device, install BlackBerry Protect.
3. Complete the setup process.
4. Click Switch Device or manually start the restore process. Select your old device as the device that you want to restore data from.
Delete a device from your BlackBerry Protect account
1. Log in to the BlackBerry® Protect web site.
2. On the left side of the web page, click Your Devices.
3. If you want to delete all of yourBlackBerry device's backup data from BlackBerry Protect, clear the Keep Backups check box beside the
device that you want to delete.
4. Beside the device that you want to delete, click Remove.
5. Click OK.
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If your issue has been solved, please resolve it by marking "Accept as Solution"

Z 10 : BlackBerry Protect Device Connection

My device does not appear in my BlackBerry Protect account, all it says is
And as some of us may know that BlackBerry Protect is initially installed on BlackBerry Z 10, so It's not download-able or available on BlackBerry AppWorld, and my account is confirmed and verified, and on the same wireless network, and yes BlackBerry Protect is activated on my device (Z 10).
I tried rebooting my device, turning off and on BlackBerry Protect, changing my password, nothing seems to work.
My BlackBerry Protect account doesn't seem to recognize my device (Z 10)
If you have encountered this and solved before, please do share.

Hey xSolitary,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
What version of BlackBerry 10 software are you running? Go to Settings>About to find this information.
Also are you logged into BlackBerry Protect with the same BlackBerry ID? Also are you connected via Wi-Fi?
I look forward to your reply.
Cheers.
-ViciousFerret
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Cannot turn off sound alarm in Blackberry protect

I tried the blackberry protect . I initated the sound if the unit is lost or misplaced . My phone started making a sound which was good but then I could not turn it off. I tried to cancel on the web site on the cancel button but it did not work. Eventually I had to take the unit off of blackberry protect and take the battery out. How do you turn the sound off without removing the battery?

Hey davidbromley ,
After you enter @BlackBerryHelp in the To field, are you clicking the Submit button? Once you click Submit, the username should be added to the To field and your message box should re-appear.
Cheers.
-FS
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BlackBerry Protect - too many active devices error

Hi guys, I've been doing one-to-one exchanges with my service provider due to hardware issues. Each time I get a new handset, i activate it with my BB Protect but now there's this error coming out and I've deleted the devices from the BlackBerry Protect page but I'm still getting the same error.

spicyscreamer wrote:
Hi guys, I've been doing one-to-one exchanges with my service provider due to hardware issues. Each time I get a new handset, i activate it with my BB Protect but now there's this error coming out and I've deleted the devices from the BlackBerry Protect page but I'm still getting the same error.
hello,
my feeling is that the deletion of the other devices never worked. What Windows version are you using, and what is your browser name & version?
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Blackberry Protect - Delete data command executed on new Z10 and not lost Z10

My BB Z10 was stolen and somebody took the battery off immediately. I executed command to display message and delete data using blackberry protect. Command will be executed whenever the thief turns phone on. Afterwards, I restored data from blackberry link on my new blackberry z10 using old blackberry id. When my new z10 phone was up the commands which i sent to lost z10 got executed on my new blackberry! Now I am not able to trace lost blackberry. Somehow same pin got assigned to new blackberry on blackberry protect. Is there any way I can bring back lost blackberry details on blackberry protect and trace it?

Hi and Welcome to the Community!
Firstly, you must get your current BB using the exact same BBID credentials that were used when your old BB was using BB Protect for backup. To do so, you will have to WIPE your current BB and, when you are setting it up new again, use the same credentials from your old BB. But, take heed of this:
Article ID: KB31489 BlackBerry Protect for BlackBerry smartphones does not display any backup files to restore
If, by "archived", you did contrary to what that KB states, then it is too late...there is no recovery of things that get deleted from the BBID account.
Your situation is a perfect case study as to why BB Protect is a fine component of a good backup procedure, but by no means should it ever be counted on as the sole component.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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REMOTE BACKUP & RESTORE on BlackBerry Protect for BB10 operating system ?

Does anyone at BlackBerry or anywhere else know if BlackBerry will introduce for the BlackBerry Protect on the operating 10 system, the >
REMOTE BACKUP & RESTORE feature as is available on the BlackBerry Protect on the
operating 7 system ?
This is a vital secure cloud backup to the BlackBerry servers and was used by millions of BlackBerry customers on the BlackBerry Protect on the BlackBerry operating 7 system, but it was not included by BlackBerry on the BlackBerry Protect on the operating 10 system.
This is vital and needed most urgently so we can do secure and reliable cloud Backups and Restores from our BlackBerry 10 devices to the secure BlackBerry cloud servers.
All other third party applications to download and use as an alternative, simply do not work and are not stable or reliable or safe or secure.
This was the only totally safe and reliable and secure cloud Backup and Restore and BlackBerry must bring this feature back as either an update or as a new download, but it must be introduced in to the operating 10 software.
Please can anyone at BlackBerry or anywhere else tell me if it will be on the operating 10 software in the near future ?
Also BlackBerry must bring the ( SELECT ALL ) feature to its operating 10 software.
This was a vital feature on the operating 7 software that has also been left out.
This feature is vital when wanting to delete or transfer ALL files in a stored location on the phone or SD card.
If you have for example 100 songs or pictures or documents saved and you want to delete all in one hit, then you would just go in to that folder, for example, just the picture folder if you want to delete all pictures and then you would press >
( SELECT ALL ) and all the contents of that folder you selected would be deleted, in the same way, you can also click on > ( SELECT ALL ) on the contents of that folder to transfer those contents in one hit using Bluetooth to another mobile device or computer.
At this moment when you use a BlackBerry 10 device, this feature is not there and you need to go in to that folder and manually select each and every item that you want to delete or transfer, one item at a time, which is very time consuming and frustrating.
Does anyone at BlackBerry know if this >
( SELECT ALL ) feature will be available for the BlackBerry 10 operating system in the near future in a software update ?
Can anyone please help ?
Any information on my above two issues ?

I know BlackBerry is working on their cloud service but no word on when or just what they will offer in the future.
As for "select all" that would be nice but haven't heard anything about it coming. It's not in 10.3.1.
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Blackberry Protect & "Reload Software: 552" Message

In two years of owning my Tour, I had never received a "Reload Software: 552" message until I installed Blackberry Protect last night and restarted my Tour. Has anyone else had this problem with Protect and what is the solution?

Hiya!
I myself cannot use BBRY protect unfortunately (IT policy restriction)
but I thought I would give you this in regards to your error
http://www.blackberry.com/btsc/KB18751
It isnt very helpful, but at least you know.
Sorry mate!
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Blackberry Classic issues - Please Help

Dears,
I just got a BB classic, I made the software update & I have the following issues:
1- BlackBerry world: keep closing & showing errors by itself "an error has occurred and BB world must closed. Try waiting a few minutes and then reopen BB world", even after restarting & switching off the device, kindly advise what is going on?
2- Switching the input language: once I need to change the input language by pressing ALT & Enter, most of times does not do anything, only showing the Switching the input language screen without doing anything, after 4-5 trials it works, kindly advise what I shall do?
3- Copy, Paste & Forward: in too many applications the device does not allow to copy or past or forward the massages, please advise?
4- Maps & GPS: the current maps software installed in BB does not support my country i.e. Amman - Jordan, what is shall do?
5- Social Media Apps: the BB does not support LINE or TANGO or others! Please advise?
6- Email Signature: I cannot add photo or my company logo to the email signature while we are living into 2015! Please advise how I can add photo to my email signature.
Looking forward to hearing from your end at the earliest.
Many thanks.

First, What is your Operating System loaded to your device? From the main screen, swipe down from the top black bezel to Settings > About... what is the OS Version listed there?
1. How are you restarting the device? Do it through one or both of the methods below:
Restart: With the BlackBerry device POWERED ON, press and hold the upper edge power button about 20-30 seconds, ignore the 3-2-1 timer and hold until the screen goes black and you see the red LED.
or
Reboot: With the BlackBerry device POWERED ON, using the side edge volume keys, press and hold down both of the Up and Down volume keys for about 20 seconds, ignoring the initial screenshot message... the screen will go black and reboot.
3. In what applications?
4. Try using Google Maps or an app based on Google Maps found in your BlackBerry World.
5. You can find those in your Amazon App Store or by using Snap to install android apps.
6. No. email signatures on BlackBerry10 are not HTML based. You can add an email signature via your email provider server and possibly include HTML information in the signature.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Blackberry Protect Issues

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