BO XI R2 - Admin Tech Support Fresher Pre requesites??

Im into BO Tech Support in Admin side..
Can any one suggest me what to concentrate on servers..
I need to know
                             What is a war file? (War files deployed only on java app server? what about .net app server?)
                             What files or extensions or dlls need to be concentrated in troubleshooting Enterprise servers?
                             What .exe's will be run under which BOE servers?(When particular server runs first time)
Thanks in advance!
Regards,
Karthik.

What is a war file? (War files deployed only on java app server? what about .net app server?)
war file is : http://en.wikipedia.org/wiki/WAR_file
war files contains templates for all web applications that come with Xi3.1 suite, they are deployed to java app servers.
.NET has no war files. .NET version of Infoview is located in /web content directory.
Installation guide, Deployment guide and application deployment guide will provide more details on that.
What files or extensions or dlls need to be concentrated in troubleshooting Enterprise servers?
none specificaly, check Admin guide on troubleshooting guidance.
What .exe's will be run under which BOE servers?(When particular server runs first time)
You can see that for yourself by looking at your Task Manager or reviewing each server command line in CMC>Servers

Similar Messages

Any Itunes admins or tech support people here?

I'm looking to get in touch with a member of Apple's tech support or developer team in regards to Itunes. I have some specific questions regarding the Windows registry and Itunes on WinXP 64bit. Does anyone on here have a name or email contact I could get? Thanks.

developer.apple.com

Verizon tech support for FIOS - how to get around the attitude.

Most are helpful, but some are rather disdainful of macs or linux, or act surprised if you have more than one computer.
A: Well, if I only had one computer, why would I need a router?
Linux does not need any special support, and in fact runs quite beautifully on FiOS and the router without any setup at all. It recognizes the router and self-adjusts with DHCP auto. Actually it's much faster and less flawed than Windows.
Linux doesn't have any recognized or known virus. At all. FUD is generated at various times during calls to FiOS support when I make the mistake of mentioning linux. They act like it's going to break their network.
I'm an Admin from MSFT, and MSFT uses linux. Extensively. They just don't like to talk about it. "Seven" = NT 7.0. NT is MSFT's version of UNIX, which they licensed fom Novell.
So, even microsoft contains unix code. Tada. Lets' drop the operating system arguments for now though.
I have three Dell servers, six Dell and HP desktops, and two laptops. All but two of them run linux full time, and only one is dual boot. Both laptops run linux exclusively and so do three of the desktops and ALL my servers. I've never in 12 years had a linux virus, and I never will. No, I don't even run a firewall, and there is no linux antivirus software accepted by the linux distributions, because it's useless. Not needed.
All of these machines, XP, Vista, Ubuntu, Slackware, and Red Hat Server run on four brainless hubs, or switches. A switch is not capable of DHCP or DNS routing. They are passive devices which are not capable of blocking a router. They only stop working when they die. You can have switches [hubs] in ANY conceivable chain or configuration, and they still work the same, as they all take commands from whatever routers you have.
The only router in my home is the verizon router. I have no need of others, but I've run dual and even triple routers before without a single problem. You set the extra routers to 192.168.2.1 instead of 1.1. Third router? 192.168.3.1. And so on. Painless.
None of these devices have yet failed or ever blocked internet access, yet half the time when I call verizon FiOS, the tech people tell me to connect directly to the router with my laptop. I've always just TOLD them that I did, but I never ever did that. It's not necessary. If you can't connect to 192.168.1.1, the router is dead. checking hubs is an astoundingly simple task that only takes a second... you just go to any other computer on that hub, or plug in my laptop, and see if you can get through. I've had one hub fail in the last 8 years, and that didn't fool me for more than a minute. I replaced it and was back in biz without tech support help.
ONLY in the instance where only ONE computer is down, does it make sense to isolate the router. Thus, the FiOS people are just trained to eliminate the obvious, but they also talk smack. MOCO? Why would I have a major OC24 type network connection in my home? I've been hit with just such questions. Wouldn't verizon know if I had a backbone connection through them???
Here's the deal: Buy your own equipment, and get warranties. Unless the external box, ONT I believe they call it, has died, you're not likely to get a lot of support anyway - since verizon will not talk about anything other than their router and the ONT. Save time and just be aware of your own eqiupment. I'm on my sixth day of having no FiOS since Verizon sent me a new also bad router and now I'm awaiting another replacement by the UPS people. Speed is not a hot button issue with verizon service apparently, but they are better than comcast.
Good thing about verizon is that they don't appear to cap bandwidth, and for that I respect them no matter how much garbage I get from a few of the tech support staff. Even most of those people are pretty nice. One of them actually talked linux with me for a half hour, and that was a breath of fresh air.
Verizon needs to realize that there are three to six times more linux operating systems in use now worldwide than all windows products combined. The US Army and US Navy have switched to linux systems and dumped windows. I'm shopping for another new desktop, and I'm only buying penguin computers. I won't buy "7" because I've seen the source code, and don't have a high opinion of it. Linux is more robust, and for whatever reason, MSFT still refuses to implement the System Five and UNIX security levels that are inherent to a safe Operating System, and a kernel component of unix. I don't see why not. NT is capable, but all suggestions to turn it 'on' are ignored.
I want to see verizon get with the program and start to support linux. After all, it's fifteen times cheaper to maintain, and three times less expensive to develop for. Verizon would never have to deal with spyware and viruses from its users ever again. One day I hope verizon will wake up.
In the meantime, it would be nice if the tech support at FiOS wouldn't misinform clients and customers about linux, macs, and having several computers in the home. There's nothing at all wrong with that. I just bought a netbook from you folks and I'm using that now to get online.

All I have to say about that is, "People fear what they do not know." Everyone has a comfort zone. Some people's comfort zone is larger than others, or encompasses different aspects of life. Most Windows users aren't comfortable with Mac or Unix operating systems. Most English speakers aren't comfortable with foreign languages. Most two-year-olds aren't comfortable with spinach.
C'est la vie.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

HT201269 itunes cannot see my iphone backup. I have a backup of the backup on an external HD, but even tech support cannot figure this one out. I copy and paste backups into the correct folder but itunes still does not see it. All I need are my contact

Sorry for short novel I am writing. I just wanted to cover as much backround as possible.
So, here it goes. I backed up my iphone 4 after renting a movie. The movie only played the starting credits before I was called on for daddy duty. A few days later the movie would not play, so I restored my phone from my backup. The movie would still would not play so itunes support refunded my purchase and ended my viewing privileges for that rental after verifying that I had not viewed the movie. I then had a problem with my contacts showing up twice in the contacts list after the restore. So I attempted another restore. All was well at this point. I then started having trouble with my pc and decided to copy the internal drive to an external source. A week later I had a system failure and did a factory restore on my computer. I re-installed itunes and tried to copy and paste the old backup into the new itunes. Now itunes just flat out does not see the backup file (I failed to mention that I did a factory reset on the iphone after the last backup, hopping to start fresh). Tech support had me uninstall and re-install itunes and then copy and paste the old backup into the newly installed itunes with no luck. The files are all there, but itunes just doesn't see them (itunes says the device has not been backed up to the cloud or to the local machine). We then tried backing up the factory restored iphone and replacing that restore file with one of my old backups on the external drive. Ok, this is where it gets weird. We replaced the guts of the folder but left the folder itself so itunes would continue to recognize the new backup folder with the old files. Whoohoo, itunes now see's a backup folder full of old files, or so we thought. The new files were deleted using shift delete so they would be gone for good and not mix with any files or folders. When I restore my phone, it restores the files that were deleted from the restore file (pause here for a moment and imagine the stupid look on the face of tech support and I while we silently wonder how files that were permanently deleted were restored). This left tech support and I both scratching our heads. My service issue was escalated to the next level. I waited for the phone call the next day that was scheduled at 10am to my wife's phone, but the call never came through. As usual, apple disappoints again. I just bought an iphone 5s and still have the iphone 4, and am looking for a solution to retrieve my contacts and restore to the 4 or 5s. I am guessing that files in other folders must be associated with the iphone backup in order for itunes to retrieve the files. Any ideas or support in retrieving my contacts would be greatly appreciated.

Sorry for short novel I am writing. I just wanted to cover as much backround as possible.
So, here it goes. I backed up my iphone 4 after renting a movie. The movie only played the starting credits before I was called on for daddy duty. A few days later the movie would not play, so I restored my phone from my backup. The movie would still would not play so itunes support refunded my purchase and ended my viewing privileges for that rental after verifying that I had not viewed the movie. I then had a problem with my contacts showing up twice in the contacts list after the restore. So I attempted another restore. All was well at this point. I then started having trouble with my pc and decided to copy the internal drive to an external source. A week later I had a system failure and did a factory restore on my computer. I re-installed itunes and tried to copy and paste the old backup into the new itunes. Now itunes just flat out does not see the backup file (I failed to mention that I did a factory reset on the iphone after the last backup, hopping to start fresh). Tech support had me uninstall and re-install itunes and then copy and paste the old backup into the newly installed itunes with no luck. The files are all there, but itunes just doesn't see them (itunes says the device has not been backed up to the cloud or to the local machine). We then tried backing up the factory restored iphone and replacing that restore file with one of my old backups on the external drive. Ok, this is where it gets weird. We replaced the guts of the folder but left the folder itself so itunes would continue to recognize the new backup folder with the old files. Whoohoo, itunes now see's a backup folder full of old files, or so we thought. The new files were deleted using shift delete so they would be gone for good and not mix with any files or folders. When I restore my phone, it restores the files that were deleted from the restore file (pause here for a moment and imagine the stupid look on the face of tech support and I while we silently wonder how files that were permanently deleted were restored). This left tech support and I both scratching our heads. My service issue was escalated to the next level. I waited for the phone call the next day that was scheduled at 10am to my wife's phone, but the call never came through. As usual, apple disappoints again. I just bought an iphone 5s and still have the iphone 4, and am looking for a solution to retrieve my contacts and restore to the 4 or 5s. I am guessing that files in other folders must be associated with the iphone backup in order for itunes to retrieve the files. Any ideas or support in retrieving my contacts would be greatly appreciated.

The worst Tech support of any company - EVER

I have posted 4 responses on a ticket to call me today 1-23-14 @ 2:30pm EST
I figure no one reads the responses since no one called me today as it is now 3:25pm EST and no one has called me on this ticket as I have requested
I called into tech support again and am now waiting on a call back that is supposed to happen in the next 35 to 45 minutes
If there was a way to voice my displeasure working with your tech support department I would.
Conveniently there is nowhere on your website to complain to anyone although it would probably go unanswered as I think your company only wants the initial sale then could care less about your customers after the sale!
Case #0185050991
Updated
Thursday, January 23, 2014 12:33:46 PM PST
Opened
Tuesday, January 7, 2014 5:29:52 AM PST
Status
Open - Pending Adobe Response
Product
Creative Cloud Indiv 1.0
Support contract
Adobe Support Program
Subject
indesign cc crash issue
Notes & responses
Notes from Customer
Thursday, January 23, 2014 12:33:46 PM PST
I have posted 4 responses on this ticket to call me today 1-23-14 @ 2:30pm EST
I figure no one reads the responses since no one called me today as it is now 3:30pm EST and no one has called me on this ticket as
I have requested
I called into tech support again and am now waiting on a call back that is supposed to happen in the next 35 to 45 minutes
If there was a way to voice my displeasure working with your tech support department I would.
Conveniently there is nowhere on your website to complain to anyone although it would probably go unanswered as I think your company
only wants the initial sale then could care less about your customers after the sale!
3 weeks after my initial call and still no help on a resolution to my Adobe errors=pathetic
Notes from Customer
Thursday, January 23, 2014 5:17:37 AM PST
Once again please learn how to read my previous responses. Your department keeps calling me at the incorrect date and time. I have r
esponded 3 times already in this ticket to call me @ 2:30 pm Est on 1-23-14 and no one seems to be able to read as they keep asking
me to give a call back data and time.
Here goes for the 4th time - Please call ME @ 330 -255-2432 on 1-23-14 @ 2:30 pm EST
I don't know how I can be clearer on the date and time. Hopefully someone will be able to understand 1-23-14 @ 2:30PM EST 330-255-24
32
Notes to Customer
Wednesday, January 22, 2014 4:17:17 PM PST
Hi ,
Thank you for contacting Adobe Customer Service. We are responding in reference to your case number 185050991 . We would be happy
to assist and assure you with the best possible assistance regarding the case.
We also tried calling you on 330-255-2432 but you were not available. So please get back to us or if you would like us to give you
a call as per your availability, please let us know of an appropriate time to call by updating the case from Adobe Support Portal.
You can also visit www.adobe.com/go/supportportal for any assistance regarding Adobe products. You may also visit www.forums.adobe.
com as it’s a useful resource for self-help.
We are always here to assist you. Please contact us at 800-833-6687 Monday to Friday between 0500 hrs and 1900 hrs PST, if you have
any questions or need an update on your case.
Thanks & Regards,
Adobe Technical Support
Notes from Customer
Wednesday, January 22, 2014 4:17:17 PM PST
As I said on 1-16-14
Your technical support is terrible!
Please contact me @330-255-2432 on 1-23-14 @ 2:30pm est
Not sure if you have a calendar but today is the 17th not the 23rd as I requested a callback then.
Please read the notes section of this ticket and call me @330-255-2432 @ 2:30est -DO NOT not call the main line and get put into voi
cemail!
Notes from Customer
Friday, January 17, 2014 1:48:04 PM PST
As I said on 1-16-14
Your technical support is terrible!
Please contact me @330-255-2432 on 1-23-14 @ 2:30pm est
Not sure if you have a calendar but today is the 17th not the 23rd as I requested a callback then.
Please read the notes section of this ticket and call me @330-255-2432 @ 2:30est -DO NOT not call the main line and get put into voi
cemail!
Notes to Customer
Friday, January 17, 2014 1:40:28 PM PST
Hi ,
Thank you for contacting Adobe Customer Service. We are responding in reference to your case number 185050991 . We would be happy
to assist and assure you with the best possible assistance regarding the case.
We also tried calling you on 3307629785 but you were not available. So please get back to us or if you would like us to give you a
call as per your availability, please let us know of an appropriate time to call by updating the case from Adobe Support Portal.
You can also visit www.adobe.com/go/supportportal for any assistance regarding Adobe products. You may also visit www.forums.adobe.c
om as it’s a useful resource for self-help.
We are always here to assist you. Please contact us at 800-833-6687 Monday to Friday between 0500 hrs and 1900 hrs PST, if you have
any questions or need an update on your case.
Thanks & Regards,
Adobe Technical Support
Notes from Customer
Thursday, January 16, 2014 9:13:29 AM PST
Your technical support is terrible!
I have been waiting on hold now for over 40 minutes
Please contact me @330-255-2432 on 1-23-14 @ 2:30pm est
I can't spend my whole day waiting on non existant support. Your company really needs to hire more techs as the wait times are unacc
eptable!
Notes to Customer
Tuesday, January 14, 2014 7:51:57 AM PST
Hi ,
Thank you for contacting Adobe Customer Service. We are responding in reference to your case number 185050991. We would be happy to
assist and assure you with the best possible assistance regarding the case.
We also tried calling you on 3307629785 but you were not available. So please get back to us or if you would like us to give you a c
all as per your availability, please let us know of an appropriate time to call by updating the case from Adobe Support Portal.
You can also visit www.adobe.com/go/supportportal for any assistance regarding Adobe products. You may also visit www.forums.adobe.c
om as it’s a useful resource for self-help.
We are always here to assist you. Please contact us at 800-833-6687 Monday to Friday between 0500 hrs and 1900 hrs PST, if you have
any questions or need an update on your case.
Thanks & Regards,
Adobe Technical Support
Notes from Customer
Tuesday, January 7, 2014 6:28:30 AM PST
server:windows server
desktop client: windows 7 service pack 1 64 bit machine
9.1x64
admin rights
na
active directory
windows client
app crashes on open
adobe indesign cc has stopped working
a problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available
have to crtl-alt del to task manager to stop program
software is loaded locally on the laptop from the creative cloud
starting rogram amkes the software crash within 20 seconds or less
Notes to Customer
Tuesday, January 7, 2014 5:29:52 AM PST
Hi
Please provide the following information so that we can do the further trouble shooting :
-- Server OS type and version (including service packs) - Linux, Solaris, Windows etc.
-- Desktop client OS type and version(s)
-- InDesign or InCopy product version and language
-- User rights level on client (User, Power User Administrator)
-- Network protocol to Mount/Access the server volume from a client desktop computer
-- Type of network protocol being used (SMB, Active Directory, Novell, etc.)
-- Does the problem affect Mac & Windows clients?
-- Problem Statement (i.e. "When I do X with Y, Z happens") including exact wording of any error messages received
-- Steps to reproduce the problem would be very helpful, and other relevant details
Regards
Adobe support

Hi,
I apologize for the unpleasant experiences with our Tech Support.
It seems you have InDesign related issue so I am moving your posting to InDesign form from PDF Pack forum.
Thank you.
Hisami

CC on Mac OS 10.8.5 not working or installing; Tech Support Useless or Non-Responsive

I've used Adobe Products since '95. I am very comfortable with the "Industry Standard" of applications Adobe has offered up to now. I have a MacBook Pro that has happily run CS4-6 and felt that CC would be a good way to save a little $$ with a subscription rather than a multi-thousand dollar purchase every time I needed to upgrade.
I've been trying for 4 or 5 days now to get two major issues rectified:
Photoshop CS6 (downloaded through CC Subscription) Type Tool will not initialize. When I try to get Type Tool to work, Photoshop crashes and sends an error report.
With CS6 not able to add Type to images I try to install Photoshop CC. CC will not install. I contact Tech Support over the course of 3 days and have multiple people have access to my computer and no resolution. File Folders created for no reason, Admin Priviledges altered, Security Permissions changed and a new dummy profile for Adobe to access created. Nothing. CC Desktop Manager won't even install.
For a short period of time NONE of my Adobe products would even turn on. Received error msg that Desktop Manager was corrupt or non-existent.
This is my livelyhood. I'm self-employed and am now telling clients that I have to push back their deadlines because my software is broken and Adobe (of all companies) can't seem to fix it. Worse off, I was told that someone would call me on Friday to address these issues and no call.
I know other people are suffering through this because the forum is full of the exact same issue Windows and Mac OS. Adobe needs to fix the issues NOW and fire whomever you've outsourced your support to. They are terrible.
Who do I contact to get a refund for the last month? I've almost lost $600 worth of work in a week because of this, I don't feel I should have to pay the $50 for this month.
**I'd like to add, I've been on the phone with support for no less than 8 hours and Online Chat support for 4 more hours**
Message was edited by: Marco@JustALittle

Hi Marco@JustALittle,
I really apologise for the inconvenience.
I will have someone from the senior team reach out to you shortly.
Can you please send a private message to me with your contact number and the best time to reach you.
If you dont know how to do that refer : http://forums.adobe.com/thread/1184148

What is Adobe tech supports phone number ?

What is Adobe tech supports phone number ?

Here you go..
http://support.microsoft.com/gp/contact_microsoft_customer_serv?&fr=1
MICROSOFT PERMIER SUPPORT
1-800-936-3100
Cheers,
Gulab Prasad
Technology Consultant
Blog:
http://www.exchangeranger.com    Twitter:
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Note: Posts are provided “AS IS” without warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

An infuriating exchange with tech support

Since Verizon seems to have no higher tier than this to register concerns about service, I'll air my grievance here.
I few days ago, I began to have trouble logging in to servers hosted by a well known web hosting company. I've been logging in to these servers several times a week for more than a year. I figured that the problem was at the server end, so rather than calling the web host tech support, I just went about my other business, figuring that they'd probably notice something askew and fix it within a day or so. But, on the following day, I had the same problem.
I did all the usual stuff at my end, as in trying a different browser, clearing the caches on both browsers, trying a different computer and yet another browser, powering everything down and reseating all the cabling connections... all the usual things. Occasionally, I was able to log on for a few minutes, then the connection would time out or I'd get a "can't find server" error message as I would move from one task to another.
I checked with some team members that work on that web site with me (not Verizon customers), and none of them was experiencing the kinds of difficulty I was having (and yes, we all use the same login credentials). I called the web host and they said they were not aware of any problem at their end. After a fairly thorough discussion of the problem, they said it sounded like a problem with my isp. That would be Verizon.
Ok, so I call Verizon tech support, and I get this very nice gentleman who tried to help me. We went over the whole history of the problem, and even got the web host tech on a conference call. No joy. This goes on for a couple of hours, and as we all know, at a certain point you're actually going backwards in terms of troubleshooting. We reached that point. But that's not the infuriating part.
Things started to unravel when our attempt to create a new network connection failed. Lost my original network connection in the process, too, which gave me some consternation, but I managed to get it back after a few mumbled curses. On hold for awhile, and then the nice gentleman comes back and starts to talk about the fact that I'm running an airport extreme as a router for some of my equipment. It's actually a redundancy but it's definitely not the problem, since the machine I normally run doesn't even use that particular network connection. I'm a little frazzled at this point and do not appreciate this detour.
My time is not entirely without value, and during this troubleshooting session I received an email message from a client that needed me to address a task for them immediately. I told the nice Verizon gentleman that we didn't seem to be making any progress, I had work that needed to be done rather urgently, and asked if we could take a breather for awhile and attack the problem later with a fresh outlook. He asked me to hold while he spoke to his supervisor. Ok, I go on hold again.
After a few minutes he comes back and starts talking about my terms of service not allowing me to run an exchange server... which has nothing to do with me, and nothing to do with my problem. I find it troubling that after being on the phone with this gentleman for more than 2 hours, he comes up with something completely irrelevent to talk about, but you know when they start referring to your terms of service, they're trying to absolve themselves of responsibility. He might have had better luck if he'd said the terms of service did not guarantee access to a particular web site or service. It does in fact say that, but you know they only bring that up when they have no clue how to solve your issue, and they're done trying to help you.
That infuriated me. If you can't help me, fine fine fine, but don't keep me on the phone for 2 hours, doing increasingly absurd tasks, and then have some supervisor (whose name is purported to be {edited for privacy} Jimenez, and this call center is ostensibly based in Costa Rica) go rooting through the TOS to find an excuse not to deal with it any more.
I told him the nice gentleman that I know he tried to help me but that we'd run out of road, and that although that was frustrating, I wouldn't have been so annoyed if Mr. Jimenez (if that is indeed his name) hadn't suggested that TOS gambit... which wasn't even the correct TOS gambit.
So I'm now back at square one, and seriously considering other options for an isp. I'll continue to look for answers at this end, but I can't really use a service that can't establish and/or maintain a connection to a very common web hosting service (it's a top-of-the-line company, not Fred's super discount web sites or anything) that I need to access on a near daily basis. What I really don't understand is, what's changed in the last few days? Nothing has changed at my place.
Thanks for the opportunity to vent. I'm now going to look for an address for Verizon Corporate... sometimes they can goose people to find solutions to intransigent problems when no one else can. If anybody has the least clue of what this problem might be, please respond. And wish me luck!

Hi prudy250,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Can't install open office; youtube videos + green screen; using call HP Tech Support fails

Can't install open office; youtube videos are green screen (audio ok); using call HP Tech Support fails (no reason given)
1) Can't turn McAfee Livesafe off, and think it's what's keeping me from installing Open Office. It downloads but can't install.
2) At work on wireless guest, youtube looks fine. At home on ethernet through DISH satellite, it's green screen. This is not he case with my older HP laptop connected to the same ethernet cable.
3) Why is HP tech support rejecting me, after I type everything in? If I ca't use it, don't make it an option!!!! The forums were choice #2, so here I am ... make me proud ...
Thanks everyone!!!!

An alternative to OpenOffice would be KingsSoft Office, it performs better and still Free:
http://www.kingsoftstore.com/
McAfee products are problematic on some systems and suggest you uninstall it using their removal too then reboot:
http://service.mcafee.com/FAQDocument.aspx?id=TS101331
Build in Windows Defender should reactivate after the reinstall. As an antivirus product it is adequate as long as you practice safe surfing habits.
Windows key + X, select Command Prompt (Admin) and type: sfc /scannow
Let me know if it does not fix all or any corrupt system files.
Reboot and now try your Youtube.
I do not have an answer to what transpired between you and HP Support but only to say you should come here first.
Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

Adobe, the worst tech support of any major company

Really come to this conclusion recently.
3 chat guys in a row, they all disconnect mid conversation. None of them solve anything.
Call phone support says 5 hour wait.
I'm locked out of PS on laptop becuase of a bogus seriel number issue.

kevin4545 wrote:
The first tech guy said he did reset the license, yet it still persist. He said to call tech support.
That's a bit worrisome. That says something's wrong with your system or installation of Photsohop on it.
I think you're going to have to take charge of the repair. It may be expecting too much to get someone else to fix this for you.
On the general principle that Photoshop can work on a MacBook Air (which I'm not quialified to verify, as I don't use Mac)...
Please read this first and understand what I'm saying, don't just blindly follow it. I'm trying to give you an idea of just one possible path to success, albeit a labor-intensive one.
What I'd suggest is to save a copy of your Photoshop preference files, then completely remove Photoshop via the steps listed in the Creative Suite Cleaner Tool page:
http://www.adobe.com/support/contact/cscleanertool.html
After that reinstall your Adobe software afresh. I'm not sure whether you're going to be able to run it at that stage, or whether Photoshop will force you into an attempt to activate, but if you can, update it to the current version (13.0.1.1) without activating it first. In other words run it in its free trial mode if given the choice, and use Help - Updates.
If you've been able to get your freshly installed copy of Photoshop updated, and it's up and running, THEN go through the process of activating it.
If you have 3rd party plug-ins, I'd try installing them before activating Photoshop if possible.
Good luck.
Over and out.
-Noel

Apple service/tech support WOES

I'm posting this here because I can not find an e-mail to send it directly to apple (a big reason I'm upset). I have an Ipod shuffle (one of 3 pod currently owned) that locks up my computer when it's connected, which really isn't a big issue in and of itself what is an issue, tech support that is barely understandable, thick Indian accent, this lack of clear support will keep me from purchasing another Apple product, I’m currently looking for a notebook for college, which means no Pro book for me, nor will any additional Ipods be in my future nor will i recommend and of my friends/family to purchase any apple products.
Thank you, Apple for limiting my choices before I purchased a 2,000+ dollar laptop.
-Paul

Welcome to 2007. You should try talking to the people in Pakistan about your electric bill. Let me know which laptop you buy where the tech support is all in the US and all speak perfect english.
There are other threads here about no email support offered, and a lot of other companies have gone in the same direction. From my experience with companies that do offer it, the support was merely a series of pre-programmed responses and wasted a lot of time. I'd much rather talk to someone on the phone.
Also, I have no hesitation if I can't understand someone on a support line telling them exactly that and asking to speak to someone else. And they have never hesitated in transferring me.
Finally, I have a Powerbook and I have had occasion to call for support. I have never talked to anyone that I could not understand and I don't think I was ever outside of the country. I can understand why Apple would outsource support on an $80 device and limit the calls, otherwise the price would have to be much higher.
Good luck with your shopping and if you didn't solve your problem with the Shuffle you can find a lot of help here. Do a search for your problem first.

4g connection but no throughput...tech support has written me off

A friend and I both have 4g LTE devices on Verizon - mine is the Mifi and his is the Thunderbolt. We work in Baton Rouge, LA where we've been using LTE since it launched.
The problem is, about two months ago, it became incredibly unreliable - now, we're lucky to even connect to 4g. If we do, we still can't access anything most of the time and eventually get bumped to 3g. The funny part is, while we can't access LTE in or around the office, we can in the interior rooms of our hotel.
Here's the diagnostic info from my modem:
System Log> HTML Version 26.
12/07/11 08:53:42am> Current Time
12/07/11 08:53:02am> LTE Out of Dormant State
12/07/11 08:52:57am> LTE in Dormant State
12/07/11 08:52:44am> LTE Out of Dormant State
12/07/11 08:52:42am> [ARP] Record IP 192.168.1.2 E0:B9:A5:9D:78:3B
12/07/11 08:52:42am> [ARP] Client IP 192.168.1.2 E0:B9:A5:9D:78:3B
12/07/11 08:44:26am> LTE in Dormant State
12/07/11 08:40:35am> LTE Out of Dormant State
12/07/11 08:40:27am> LTE in Dormant State
12/07/11 08:39:45am> LTE Out of Dormant State
12/07/11 08:38:55am> LTE in Dormant State
12/07/11 08:37:23am> LTE Out of Dormant State
12/07/11 08:37:09am> LTE in Dormant State
12/07/11 08:36:14am> LTE Out of Dormant State
12/07/11 08:36:13am> LTE in Dormant State
12/07/11 08:35:12am> LTE Out of Dormant State
12/07/11 08:35:06am> LTE in Dormant State
12/07/11 08:34:40am> LTE Out of Dormant State
12/07/11 08:34:39am> LTE in Dormant State
12/07/11 08:34:06am> WMS IMS registered
12/07/11 08:33:49am> NWPM_EVENT_CALL_CONNECTED
12/07/11 08:33:49am> LTE Connected
12/07/11 08:33:44am> [ARP] Record IP 192.168.1.3 D8:30:62:98:CC:0F
12/07/11 08:33:44am> [ARP] Client IP 192.168.1.3 D8:30:62:98:CC:0F
12/07/11 08:33:43am> [OTA] Work flow completed. No update.
12/07/11 08:33:43am> [OTA] Network error due to no signal
12/07/11 08:33:42am> check_for_now success
12/07/11 08:33:35am> LTE Connection Failed
12/07/11 08:33:35am> First opening Index.html
12/07/11 08:33:26am> LTE Connection Failed
12/07/11 08:33:26am> [ARP] Record IP 192.168.1.2 E0:B9:A5:9D:78:3B
12/07/11 08:33:26am> [ARP] Client IP 192.168.1.2 E0:B9:A5:9D:78:3B
12/07/11 08:33:18am> SIM Ready
12/07/11 08:33:18am> NWPM_EVENT_SIM_READY
12/07/11 08:33:14am> Start AP with battery
12/07/11 08:33:14am> NWPM_EVENT_MODE_ONLINE
12/07/11 08:33:14am> NWPM_EVENT_WALL_CHG_CONNECTED
The whole time this is happening, I am trying to connect to web sites; so, strictly speaking, the access point shouldn't be dormant. Also, you'll notice a bunch of connection failed notices. My device shows full bars and my modem info shows:
MDN: 4155996443
MEID: A100001E3A559B
Channel: 283
P_REV Indicator: 6
PRL ID: 15058
Band Class Type: LTE BAND13
ERI Version: 4
Dormancy: FALSE
Signal - EVDO: Not Available
Signal - 1X: -82 dBm
Signal - LTE: -61 dBm
SINR - LTE: 21 dB
Battery Level: 4
Battery Charging: 0
Ec/Io : 21 dB
However, interestingly enough, the one thing that usually works (3g) is the only thing that isn't showing a signal.
How can I get Verizon to actually engage me and resolve this issue? I'm paying $60 a month for a service that they aren't even providing me even though I am right in the middle of their LTE service area here in Baton Rouge. Is there any loophole in the contract that would allow me to cancel based on level of service being provided?
I have had tech support come multiple times and check the towers, etc. and they have written us off as a "signal indoors" issue, even though this doesn't only happen indoors. Argh!
How should I proceed?

Your signal strength looks to be very good for LTE. I would not suspect that signal strength is the reason behind your issues. An antenna or booster kit would not likely improve your performance. I could be wrong but I dont believe that your device will display both LTE and 3G connections at the same time. The device will show the the primary network that it is connected to at the time. I would suspect that if you switched the MiFi back to 3G it would display the properstatistics in the diagnostics screen.
Your log posted a network error which is never a good thing. Those network errors could be contributing to the situations where your device is defaulting back to 3G. I would suspect that simple resets would be able to correct temporary problems like that. Keep checking your diagnostic logs when you have problems and look for consistencies. If you can capture repeated network connection events like you did below you should be able to make some progress with Verizon. At the very least I would suspect that they would send you a replacement MiFi.
As far as loopholes go I don't believe there are any. The contract that you signed specifically outlines the requirements to cancel your service without fees during the 14 day trial period at the very beginning. If you are outside that window then you are going to be out of luck.
My suggestion is to try a level 2 reset which will reset your SIM card. That way you will renegotiate your connection with the local towers if your MiFi is choosing incorrectly. You could also try updating your firmware to 2.23 and locking your MiFi into 4G LTE mode.
Level 2 Reset:
1. Power down the MiFi
2. Remove the back cover
3. Remove the battery
4. Remove the SIM card
5. Allow the MiFi to sit for 30 seconds
6. Reassemble the MiFi
7. Test the Connection
Use 4G LTE only:
1. Power on the MiFi
2. Connect to the MiFi
3. Navigate to http://mifi.admin
4. Sign into the MiFi
5. Click the WWAN tab
6. Click the More link at the bottom of the page
7. Change the WWAN Preferred Mode from Global to LTE Only
8. Click Apply
9. Test your connection

WVC80N Monitoring Utility Software- Freezes after one or two frames. Tech support no help!

Hello All,
I have a new WVC80N cam and a new WRT230N router. After installing both, everything is up and running perfectly via IE. I can access from any IE computer with no problems. HOWEVER, the desktop monitoring utility will NOT work! I only have one cam attached (wired because the sound it TERRIBLE if wireless despite HOURS of troubleshooting with tech support) but it freezes after one or two frames. I've tried on XP and Vista. Tech Support in Irvine, CA simply siad there is a software conflict (and that there are many they know of), but offered NO other diagnostic help. He simply said it's probably conflicting with another video compression software on my computer and to start uninstlling programs until the problem is fixed! WAY TO GO TECH SUPPORT....THATS A REAL SOLUTION FOR YOUR CUSTOMERS!!! Oh and he asked me to notify them IF I found the problem!!!!
Does anyone have any ideas about common software that may be causing my conflicts? Or has anyone experienced the same issues? There isn't much on these boards about this problem and I can't believe that I'm the only one who has experienced the utility software NOT working on TWO different computers and two Operating systems. These are my first linksys products in a VERY long time, and so far they'll be my last!!!!!!!!
ANY HELP/IDEAS is GREATLY appreciated.

Hello Bahamaboy,
Your problem is exactly my problem. I tried both Windows Xp and 7. I can see live video, but the utility only record for a few second and freeze. There is no tech support in my country - cambodia, so I'm in a more serious situation. I also need help. May be I should tried from a fresh windows installation, but what is it good for. It takes lot of time to reinstall everything. Your comments do suggest some software conflict. I think I will try it on my laptop rather than my desktop, which I do not have lot of software installed on my laptop.
(Mod note: Edited post for guideline compliance. Thanks!)
Message Edited by JOHNDOE_06 on 01-20-2010 08:35 AM

What is your tech support phone number?

what is your tech support phone number?

Here you go..
http://support.microsoft.com/gp/contact_microsoft_customer_serv?&fr=1
MICROSOFT PERMIER SUPPORT
1-800-936-3100
Cheers,
Gulab Prasad
Technology Consultant
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Note: Posts are provided “AS IS” without warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

I tried to sync my iPod touch to a new laptop and it deleted all of my music and videos. I called tech support and they told me to email iTunes and they would give it back to me. How do I do this??

I tried to sync my iPod touch to a new MacPro laptop and it deleted all of my music and videos. I called tech support and they told me to email iTunes and they would give it back to me. How do I do this??

Correct. When you update via iTunes all synced media that is not in your iTunes library will be lost.
As IO said before:
You can redownload most iTunes pruchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
I do not think it included audio books.

BO XI R2 - Admin Tech Support Fresher Pre requesites??

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