Bought A Broken Laptop, No help from support.

I bought a HP Pavillion x360. It worked fine, until 24 hours after I bought it and it crashed. All the given options to fix the problem failed and the situation got worse, now I recieve a black screen with Boot Device Not Found, Please install an operating system on your hard disk. When I filled out and submitted the Hp Contact Support three days ago, nothing happened. No response or anything. I can't find any number or any other way to contact Hp for help. I am left with my brand new broken laptop and I am really upset Hp isn't offering any type of help.

HI thank you for your response. I just ended up returning the laptop and exchanging it. Which I probably shouldn't have done. This has been an awful experience and I am really upset by it. After the first tech guy I spoke to told me that the problem was my fault and I would need to spend $500 to fix it I should have realized, it was in no way my fault I barely used the laptop before it broke. It was impossible to contact anyone and then I was dispatched to five different people before they finally put me with the right person. I bought the laptop on your Black Friday deal, and so they said I couldn't get any more from that. I spent the same amount I did after several failed phone calls and a lot of waiting. The last person I spoke to, his name was Alfredo, was extremely nice to me and was the only good thing about this experience. I was so excited for my laptop originally and now I'm not sure if this was all worth it. I don't think I'll be purchasing anything again from HP.

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HP D017TU Laptop - Windows Help ans Support window started popping up and i can't get ride of it

Just purchased a brand new HP D017TU Laptop so nothing been done with it. I installed windows 7 on my HP D017TU laptop. it was working fine.
Then 2 days ago the Windows Help ans Support window started popping up and now I can't get ride of it.
I have tried the following things to get ride of the issue,
1) Format windows 7 os
2) Delete All partition and re-create
3) Re-install windows 7
Does anyone know how I can stop this happening.

Hello SaravSB, welcome to teh HP Forums.
I see that you're having an issue where the Windows help and support is popping up. I will try to help you with this.
I've looked into this for you, it seems this was an issue from back when Windows 7 launched. Any "solutions" also seemed to vary user to user. You may want to try contacting Microsoft for support on this. I was able to find a couple of posts off the answers.microsoft.com forums.
"SuperJbye replied on July 14, 2013
Hello
I found a simple yet effective solution for this problem, my friend had the same issue so instinctively as a technician, I suspect this was a malware of somekind so I re-formatted and installed Win7 funny it's still there, so I did a Hard disk wipe using Dalvik's and re-partitioned and formatted again, to my surprise it still have the same problem.
So I ask Mr. Goo' old Mr. Google for answer, but I've found more complications, sorry for the story, so without further a do, the solution.
Boot to safe mode. (may also work in "normal mode")
Go to Task Manager>
Click the Services Tab>
Right click "HelpPane.exe" or Help and support service>
Select Properties>
Click the Security tab>
Click the Advanced tab (for permissions options)
Then select the "permissions entries" one at a time>
Click Change Permissions>
Then click Edit>
CLEAR ALL THE CHECK BOX FOR ALL ENTRIES
This should prevent access to the HelpPane.exe to all users/programs.
This resolved my friends Windows 7 "Help and Support thingy" issue, hope it does yours too.
Message me for questions and/or clarifications/corrections.
Thank you"
"EddJosh replied on April 29, 2014
In reply to Danel...'s post on April 28, 2014
To fix the problem of the help pane appearing everytime you start windows do the following:
1. Run 'msconfig'
2. Go to the 'Startup' tab
3. One of your 'Startup items' is causing the pane to appear and you are going to have to find out which one it is! Untick ALL the items and reboot. The help pane will not appear harrah! Rather than adding the Startup Items back in one at a time and rebooting a hundred times, tick half the programs back in and reboot. You can find the culprit in about 5 reboots if you do it logically and add/remove half/quarter etc at a time.
4. Finally you will be left with all your Startup items ticked and the guilty program unticked (and that annoying help pane will no longer be appearing)
5. Now delete the guilty Startup Item from the registry (which will also remove it from the msconfig startup tab.
6. Open 'regedit'
7. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg and delete the guilty program folder. BACKUP YOUR REGISTRY FIRST!
8. You're welcome."
Both of those, as well as other steps are located in this thread: Windows 7 "Help and Support" keeps popping up.
You could try those suggestions and even give that thread a read over, other wise the best option would be contacting Microsoft as stated above.
Thank you for posting on the HP Forums.
I worked on behalf of HP.

No help from support or the store sales agent lied

Finally got a hold of the manager/ or someone who was able to fix my account. Well see in a few days when the chargers are changed. So I was paying $55 a month for just internet, had a really good deal. A sales agent comes to my house and offers me faster internet, with cable. After being for specific about what my bill would be on going with taxes. He quoted me a price of $70 So I was like yeah that's awesome $15 more a month for faster internet and cable. He said he would drop of the equipment in 3 days, and that a signal would go to my router with my new speeds.Over a week later I still had not received the equipment (its been 2 and half weeks now) and my internet speed never changes but boy did my bill... my bill was at $108I got on with support chat via comcasts website. I asked for my plan to be reverted back to what I had because the sales agent lied, and failed to deliver. I was told escalation would call me within 24-72 hours. Nothing happened. Days later my internet speed was cut in half. I get on with support again. He cant find my old ticket(how does your system lose a Ticket and a chat log????? I do Tier 4 support, that is complete bulls) or the chat. I give him the chat id and ticket # and the pdf of the conversation. I saved all my support transcripts. This agent ends up giving me the same story of exaltation will have to get in touch with me but he fixed my speed. (real quick side note in California my download speeds are doubled/increased)Again after receiving nothing from exaltation withing the time period quoted I when to chat with support again... This time they said that they cannot remove cable from my account I needed to go into a store to do that.Im just like well I guess I should go into a store...The agent at the store tells me that he can remove the cable, extra fees (how the you going to charge people $15 to "install" there own cable box really? really?)BUThe says my new bill will be $5 more then what I was paying before all this bull because he does not have the ability to give me the same service sale I had before. I would need to contact the manager for the sales agent who came to my house. He will not call my back and refuses to answer my calls. Nobody at xfinity store will help me. What the can I do?? This is insane.To top all of this off my account has the equipment listed but I never received the equipment, the agent at the store was able to note that on my account. He said it looks like the agent picked the equipment up from the store as it was not shipped. So now I have to return equipment I never received.I would cancel my account in a heartbeat but this is the fastest ISP in my area. Is there a better way to get support? Is there a way for me to file a complaint on this dbag sales agent? I just want the service I had before, with my billing amount back at $55.87 a month and be resolved.... I was honestly super happy with comcast/Xfinity's service until this happened.

So now after dealing with support here. I once again cannot have my service reverted back to what it was before the sales agent lied and messed up my plan. SO it took me over 3 weeks to get any resolution from support, the store and the forums. In the end I will now be paying more each month then I did before all of this. That is absolutely terrible.
"We removed the Xfinity TV service off your account on 7/15. I also went ahead and removed the equipment off your account. At this time you only have Internet service only. The promotion you had before is no longer available. We have put you into the best promotion we have available for Blast Internet only for $49.99." Let's make something really really clear. You Comcast/Xfinity made a mistake, now becuase of your mistake, I the customer am penalized from it.

Getting hacked, no help from support

Hi there
This will be my first post in here so forgive me for any potential silly errors. I'm making this post since my Skype account got hacked on Friday. I asked the Skype support to help me and I was told to fill out a lot of questions and told that I would get a response within 72 hours (which is a god **bleep** long time to wait when another person is online on your account, speaking to your friends and what not). Today is Monday, and it is now approximately 82 hours since I applied for some help, still no answer. I've made contact to the person on my account so I am 100% sure that my account is indeed "hacked" and not just locked / forgot password / whatever. What would you suggest I do? When they promise to answer within 72 hours, which already is a long time to wait to receive help, and then don't keep their promise, I don't really feel like I can just keep waiting and hope they feel like replying any time soon.

I just wanted to add that today I got yet another email stating that the writer of the first email was punished for their rudeness...I am wondering if these emails are even from itunes or from the hackers themselves...I really wish someone from itunes would contact me

White LED...blinking white LED...no connectivity and no help from support

So I've called support (GOT HUNG UP ON WITH NO RETURN CALL), read the FAQs, tried the system restore, and nothing. I'm beginning to believe the unit is a brick from reading similar posts/threads here in the community. I truly just wanted an outlet to share how disappointed I am in Marcus with support and then the lady I spoke with shortly after he ditched me who said Marcus would be calling me right back after he finished the call he was on...what?! He was supposed to call me back if we were disconnected. What a sad state of support there is at WD. But perhaps this community will be of some assistance. Here are my completed t/sing steps... 1)_pushed reset button for 40 seconds, light still white and solid. 2) Removed power (several times) along with network cable, light still white and solid. 3) I even rebooted my router and cable modem just to be sure...light still white and solid. 4) Lastly, yes, I swapped out the cables...three times...light still white and solid. When did this start? In the last week. I was out of town and came home to the NAS not working.

exactly how did you do the 40 second reset? remove power, press and hold the button while you apply power, continue to host for 40 seconds. you will need to re-create users, security etc after this. data and shares remain in place, everything else is like out of the box and wait, the prior poster said this but it may be much longer then stated depending on how many and what type of files. it could be days. starting when you were out of town sounds a little strang but could of been from a FW upgade or power glitch this device is very under powered and can take a long time to stabilize after doing almost anything. seems to work well enough after it stabilizes

Need help from support forum

Not sure if this is Foxfire's problem. My Hoyle's games comes on only half size on the screen. Just happened today

Reset the page zoom on pages that cause problems.
*<b>View > Zoom > Reset</b> (Ctrl+0 (zero); Cmd+0 on Mac)
*http://kb.mozillazine.org/Zoom_text_of_web_pages

Slow upload speed for 3 weeks. Not much help from support

What I should be getting:
Speed(Down/Up):
3360 / 768 Kbps
ISP Protocol:
DHCP
What I am getting:
[URL=http://www.speedtest.net][IMG]http://www.speedtest.net/result/1777997611.png[/IMG][/URL]
rebooted, everything, checked for issues on my end, cleaned up, switched to google's DNS and nothing is changing.
Your system: Windows 7 version 6.1
Java version: 1.6.0_29 (x86)
TCP receive window: 272896 current, 302080 maximum
7.8064E-4 packets lost during test
Round trip time: 86 msec (minimum), 619 msec (maximum), 324.28 msec (average)
Jitter: 533 msec
0 seconds spend waiting following a timeout
TCP time-out counter: 665
89 selective acknowledgement packets received
No duplex mismatch condition was detected.
The test did not detect a cable fault.
Network congestion may be limiting the connection.
No network address translation appliance was detected.

more:
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HT1349 My itunes account has been hacked? I can't access my account or any support thru itunes. I have reset my password but I need to get info from support about my account

Why can't I get help from support???
Apple has my account with over $100 in the account and now it's gone and no one will talk to me???
What do I do???
and..this is an itunes problem,
I have 2 iphones, 4 ipods...but it's ITUNES!!! It's been hacked and apple acts like it's so incapable of being hacked!!!
I NEED HELP....where's my money in my account???
this is the best apple can do, i'm sorry but this aint no support service!!!
goodbye

I can login to my account, after that I see message
Your account has been closed
It looks like the Terms of Use may have been violated. To have our support team look into this, please click the support link below.
<input class="UiButton default" style="line-height:19px;color:#ffffff;font-family:'Segoe UI Web Semibold', 'Segoe UI Web Regular', 'Segoe UI', 'Segoe UI Symbol', HelveticaNeue-Medium, 'Helvetica Neue', Arial, sans-serif;height:2.142em;padding:4px 12px
5px;margin:0px 0.5em 0px 0px;cursor:pointer;min-width:6em;background-color:#0072c6;border:0px;" type="button" value="More info" />
So How Can go to my mail box? I already changed my password 3 time in this week.
What can I do or What I have to do?
When I go to Security info I'll got this massage but my email er*****@live.com
have been closed also (Can't login to that mail).
We're not ready for you yet
Your 30 day waiting period ends on 1/15/2014. Please continue to wait and we'll send you an email when you can sign back in.
If you've regained access to your old security info listed before, click "I found my security info" to get back in to your account and cancel any changes.
Your old security info
er*****@live.com

Just bought a new laptop but dont know how to transfer my itunes libary from one to the other i have signed into my account but still no music help please

just bought a new laptop but dont know how to transfer my itunes libary from one to the other i have signed in my my new laptop but still no music help please !!!!!!

Signing into the iTunes account has never made content magically appear... it still amazes me that people think this will actually work.
Type "move itunes library" into the search bar or your favorite search engine. You'll find multiple results for how to move the iTunes library.

I just bought a hp laptop trying to get my itunes from my old computer can someone help me

i am trying to get my itunes library i just bought a HP laptop and I cannot get it i plugged in my ipod but having issues

Please use periods at the end of sentences, so that your writing is easier to understand...
Do you have access to your old computer with its iTunes library intact? Ideally, you should transfer your complete iTunes folder from the old computer to the new computer. Then, iTunes on the new computer will look like iTunes on the old computer, with all of your songs, playlists, etc. If you can do it that way, please post back for more info.
Otherwise, you will need to off-load song files from the iPod...

I need help with iTunes. I just bought a new laptop and I have a few questions

So I just bought a new laptop and few days ago. It's an HP. I have the iPhone 4 (8GB). So all my songs from iCloud are on my phone. I want to manually put them on my phone. All of my songs, videos, pictures etc. are on my new laptop. I went to apply the changes on iTunes when I selected "Manually manage music and videos". And a message came up saying "This iPhone is synced with another iTunes library on another PC. Do you want to choose to erase this iPhone and sync with this iTunes library?" Under that it says "Erasing and syncing replaces the contents of this iPhone with the contents of this iTunes library."
So what do I do? I don't want to click sync and loose everything on my phone. I will no longer use the other comuter. I really need help.
Thank you!

There are some instructions on this page for syncing to a new computer : https://discussions.apple.com/docs/DOC-3141
You should be able to copy iTunes purchased music from the phone via File > Devices > Transfer Purchases
If you still have your old computer and you haven't copied your library over form it, then there are also some methods listed on this page about how you could copy it over : http://support.apple.com/kb/HT4527 - the page refers to music, but I've used the home sharing method to copy apps, films etc between computers.

I bought a new laptop and used Windows Easy Transfer cable and moved all files from one computer to another. I installed iTunes and found my iTunes music Library. However, when I plug in my iPod it says it is already synced with another iTunes Library.

I bought a new laptop and used Windows Easy Transfer cable and moved all files from one computer to another. I installed iTunes and found my iTunes music Library. However, when I plug in my iPod it says it is already synced with another iTunes Library.
I don't see anything in Help that shows when you already have transfered all the files over. Why would it want to erase and sync when I already have all the music folder copied over? I didn't have an issue when I had another technician copy from one laptop to another. Home sharing is also on but not being recognized.

I suspect you only migrated the media folder instead of the complete working library. Either review the transfer process and copy over the entire iTunes folder from your old profile's music folder or see Recovering your iTunes library from your iPod or iOS device.
tt2

#1: Hundreds of non-itunes songs no longer play on laptop or iPod Touch! #2: How to recover music from a broken laptop to put it on my new one?

Old problem that has never been figured out: I had hundreds of songs on my old laptop before itunes, some of them downloads from years ago and some of them ripped from CDs. After getting an ipod touch a few years ago, I put all 900 and some of the old songs plus new ones purchased from itunes on the ipod and played them for a long time (year or 2 probably?). Now, all of the sudden the non-itunes songs are grey on my computer AND ipod, and I am not able to click on them or play them. Why is this?
New problem that I will be severely p1ssed off about if it can't be resolved: Previously mentioned laptop with all of the music on it stopped working, so I purchased a new laptop and now, the only songs that show up in my newly downloaded itunes are the purchased ones. No music from old downloads, no music from CD's, and no playlists created on my old computer. Only a list of the songs that I purchased directly from itunes. I no longer have all the CD's that funded my 950+ song collection and have no way of getting that music (or the downloaded music) back if I can't access the broken laptop. What do I do now?!

SOLUTION: circle with red square Some Music Won't Play After...: Apple Support Communities

I bought a new laptop and can access my itunes library but when i try to add purchased playlist songs to my ipod message appears asking if I'm ok with erasing all other songs on the ipod. Help needed.

I bought a new laptop and can access my itunes library but when i try to add purchased playlist songs to my ipod message appears asking if I'm ok with erasing all other songs on the ipod. How do I add purchased playlist to ipod without erasing existing ipod playlists?

cujoftw wrote:
wow ... I get a headache just trying to read what you just said. I went and read how to migrate my library and found that you can only migrate purchased media.
No, you can easily migrate your entire library from one working compter to another.
If you fail to backup or migrate your library and find yourself with nothing but a new empty computer and a device full of content iTunes is designed to only recover the iTunes purchased content, however third party tools can help recover everything if needed.
tt2

Extended warranty T60p Broken for over a year, support now ignoring emails. Please help!

Hi, it has been over a year since I first contacted lenovo support about a screen issue and I still can't use the machine, support have been ignoring my emails for the past 3 weeks.
In June 2009 I upgraded the warranty of my T60p to 5 years. This time last year a problem developed with the screen where it would simply turn off every few seconds or minutes and I would have to open and close the screen several times to try and get it to turn back on, it was completely unusable.
When I called Lenovo however, they insisted that my T60p was no longer in warranty and the online warranty lookup showed the same thing. After dozens of emails, phone calls and several months later they finally accepted that it was still in warranty and agreed to repair the machine.
I sent the laptop in to be serviced and collected it a week or two later and when I tried to power it on when I got home the situation was completely unchanged, the screen was turning off just as much if not more than before.
I immediately called/emailed Lenovo to complain and to arrange a repair and once again sent it in.
When I collected it this time I turned it on to find that the new screen had some pretty serious water damage or something, along both sides of the display were a series of dark splotches.
Once again I contacted Lenovo to complain about the way I had been treated and the terrible level of service I had received.
At this stage, I didn't trust that if it was sent away again I would ever receive a working laptop and since it cost me about €50 (in postage and fuel) or so each time there was no way I was going to do that.
I'm also convinced that Lenovo have run out of new LCD panels for my model and were now using old broken ones since I had the screen replaced before any of this started and this new screen then developed the problem with turning off, so the screen had been replaced three times and all the replacements were faulty.
So in total I had already spent several hundred Euro upgrading the warranty and then trying to get the machine repaired and had already wasted my time for over a year. I was offered an onsite repair which I still don't believe is good enough, though I did accept.
Support have now been ignoring my emails for over 3 weeks.
Either send an engineer to repair the laptop once and for all (if you are able to source an LCD panel of quality) or provide a replacement machine altogether.
Also, please extend my warranty to reflect the fact that I was refused service for over 9 months and have been left with a broken laptop for over a year.

Hi SimonHayden,
lead_org has informed Serge1410 to look into that again. Sorry for inconvenience caused.
Cleo
WW Social Media
T61, T410, x240, Z500, Flex 14
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Bought A Broken Laptop, No help from support.

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