No help from support or the store sales agent lied

Question

Finally got a hold of the manager/ or someone who was able to fix my account. Well see in a few days when the chargers are changed. So I was paying $55 a month for just internet, had a really good deal. A sales agent comes to my house and offers me faster internet, with cable. After being for specific about what my bill would be on going with taxes. He quoted me a price of $70 So I was like yeah that's awesome $15 more a month for faster internet and cable. He said he would drop of the equipment in 3 days, and that a signal would go to my router with my new speeds.Over a week later I still had not received the equipment (its been 2 and half weeks now) and my internet speed never changes but boy did my bill... my bill was at $108I got on with support chat via comcasts website. I asked for my plan to be reverted back to what I had because the sales agent lied, and failed to deliver. I was told escalation would call me within 24-72 hours. Nothing happened. Days later my internet speed was cut in half. I get on with support again. He cant find my old ticket(how does your system lose a Ticket and a chat log????? I do Tier 4 support, that is complete bulls) or the chat. I give him the chat id and ticket # and the pdf of the conversation. I saved all my support transcripts. This agent ends up giving me the same story of exaltation will have to get in touch with me but he fixed my speed. (real quick side note in California my download speeds are doubled/increased)Again after receiving nothing from exaltation withing the time period quoted I when to chat with support again... This time they said that they cannot remove cable from my account I needed to go into a store to do that.Im just like well I guess I should go into a store...The agent at the store tells me that he can remove the cable, extra fees (how the  you going to charge people $15 to "install" there own cable box really? really?)BUThe says my new bill will be $5 more then what I was paying before all this bull because he does not have the ability to give me the same service sale I had before. I would need to contact the manager for the sales agent who came to my house. He will not call my back and refuses to answer my calls. Nobody at xfinity store will help me. What the  can I do?? This is insane.To top all of this off my account has the equipment listed but I never received the equipment, the agent at the store was able to note that on my account. He said it looks like the agent picked the equipment up from the store as it was not shipped. So now I have to return equipment I never received.I would cancel my account in a heartbeat but this is the fastest ISP in my area. Is there a better way to get support? Is there a way for me to file a complaint on this dbag sales agent? I just want the service I had before, with my billing amount back at $55.87 a month and  be resolved.... I was honestly super happy with comcast/Xfinity's service until this happened. 

Answer 1

So now after dealing with support here. I once again cannot have my service reverted back to what it was before the sales agent lied and messed up my plan. SO it took me over 3 weeks to get any resolution from support, the store and the forums. In the end I will now be paying more each month then I did before all of this. That is absolutely terrible. 
"We removed the Xfinity TV service off your account on 7/15. I also went ahead and removed the equipment off your account. At this time you only have Internet service only. The promotion you had before is no longer available. We have put you into the best promotion we have available for Blast Internet only for $49.99."  Let's make something really really clear. You Comcast/Xfinity made a mistake, now becuase of your mistake, I the customer am penalized from it.