Getting hacked, no help from support

Hi there
This will be my first post in here so forgive me for any potential silly errors. I'm making this post since my Skype account got hacked on Friday. I asked the Skype support to help me and I was told to fill out a lot of questions and told that I would get a response within 72 hours (which is a god **bleep** long time to wait when another person is online on your account, speaking to your friends and what not). Today is Monday, and it is now approximately 82 hours since I applied for some help, still no answer. I've made contact to the person on my account so I am 100% sure that my account is indeed "hacked" and not just locked / forgot password / whatever. What would you suggest I do? When they promise to answer within 72 hours, which already is a long time to wait to receive help, and then don't keep their promise, I don't really feel like I can just keep waiting and hope they feel like replying any time soon.

I just wanted to add that today I got yet another email stating that the writer of the first email was punished for their rudeness...I am wondering if these emails are even from itunes or from the hackers themselves...I really wish someone from itunes would contact me

Similar Messages

No help from support or the store sales agent lied

Finally got a hold of the manager/ or someone who was able to fix my account. Well see in a few days when the chargers are changed. So I was paying $55 a month for just internet, had a really good deal. A sales agent comes to my house and offers me faster internet, with cable. After being for specific about what my bill would be on going with taxes. He quoted me a price of $70 So I was like yeah that's awesome $15 more a month for faster internet and cable. He said he would drop of the equipment in 3 days, and that a signal would go to my router with my new speeds.Over a week later I still had not received the equipment (its been 2 and half weeks now) and my internet speed never changes but boy did my bill... my bill was at $108I got on with support chat via comcasts website. I asked for my plan to be reverted back to what I had because the sales agent lied, and failed to deliver. I was told escalation would call me within 24-72 hours. Nothing happened. Days later my internet speed was cut in half. I get on with support again. He cant find my old ticket(how does your system lose a Ticket and a chat log????? I do Tier 4 support, that is complete bulls) or the chat. I give him the chat id and ticket # and the pdf of the conversation. I saved all my support transcripts. This agent ends up giving me the same story of exaltation will have to get in touch with me but he fixed my speed. (real quick side note in California my download speeds are doubled/increased)Again after receiving nothing from exaltation withing the time period quoted I when to chat with support again... This time they said that they cannot remove cable from my account I needed to go into a store to do that.Im just like well I guess I should go into a store...The agent at the store tells me that he can remove the cable, extra fees (how the you going to charge people $15 to "install" there own cable box really? really?)BUThe says my new bill will be $5 more then what I was paying before all this bull because he does not have the ability to give me the same service sale I had before. I would need to contact the manager for the sales agent who came to my house. He will not call my back and refuses to answer my calls. Nobody at xfinity store will help me. What the can I do?? This is insane.To top all of this off my account has the equipment listed but I never received the equipment, the agent at the store was able to note that on my account. He said it looks like the agent picked the equipment up from the store as it was not shipped. So now I have to return equipment I never received.I would cancel my account in a heartbeat but this is the fastest ISP in my area. Is there a better way to get support? Is there a way for me to file a complaint on this dbag sales agent? I just want the service I had before, with my billing amount back at $55.87 a month and be resolved.... I was honestly super happy with comcast/Xfinity's service until this happened.

So now after dealing with support here. I once again cannot have my service reverted back to what it was before the sales agent lied and messed up my plan. SO it took me over 3 weeks to get any resolution from support, the store and the forums. In the end I will now be paying more each month then I did before all of this. That is absolutely terrible.
"We removed the Xfinity TV service off your account on 7/15. I also went ahead and removed the equipment off your account. At this time you only have Internet service only. The promotion you had before is no longer available. We have put you into the best promotion we have available for Blast Internet only for $49.99." Let's make something really really clear. You Comcast/Xfinity made a mistake, now becuase of your mistake, I the customer am penalized from it.

Bought A Broken Laptop, No help from support.

I bought a HP Pavillion x360. It worked fine, until 24 hours after I bought it and it crashed. All the given options to fix the problem failed and the situation got worse, now I recieve a black screen with Boot Device Not Found, Please install an operating system on your hard disk. When I filled out and submitted the Hp Contact Support three days ago, nothing happened. No response or anything. I can't find any number or any other way to contact Hp for help. I am left with my brand new broken laptop and I am really upset Hp isn't offering any type of help.

HI thank you for your response. I just ended up returning the laptop and exchanging it. Which I probably shouldn't have done. This has been an awful experience and I am really upset by it. After the first tech guy I spoke to told me that the problem was my fault and I would need to spend $500 to fix it I should have realized, it was in no way my fault I barely used the laptop before it broke. It was impossible to contact anyone and then I was dispatched to five different people before they finally put me with the right person. I bought the laptop on your Black Friday deal, and so they said I couldn't get any more from that. I spent the same amount I did after several failed phone calls and a lot of waiting. The last person I spoke to, his name was Alfredo, was extremely nice to me and was the only good thing about this experience. I was so excited for my laptop originally and now I'm not sure if this was all worth it. I don't think I'll be purchasing anything again from HP.

White LED...blinking white LED...no connectivity and no help from support

So I've called support (GOT HUNG UP ON WITH NO RETURN CALL), read the FAQs, tried the system restore, and nothing. I'm beginning to believe the unit is a brick from reading similar posts/threads here in the community. I truly just wanted an outlet to share how disappointed I am in Marcus with support and then the lady I spoke with shortly after he ditched me who said Marcus would be calling me right back after he finished the call he was on...what?! He was supposed to call me back if we were disconnected. What a sad state of support there is at WD. But perhaps this community will be of some assistance. Here are my completed t/sing steps... 1)_pushed reset button for 40 seconds, light still white and solid. 2) Removed power (several times) along with network cable, light still white and solid. 3) I even rebooted my router and cable modem just to be sure...light still white and solid. 4) Lastly, yes, I swapped out the cables...three times...light still white and solid. When did this start? In the last week. I was out of town and came home to the NAS not working.

exactly how did you do the 40 second reset? remove power, press and hold the button while you apply power, continue to host for 40 seconds. you will need to re-create users, security etc after this. data and shares remain in place, everything else is like out of the box and wait, the prior poster said this but it may be much longer then stated depending on how many and what type of files. it could be days. starting when you were out of town sounds a little strang but could of been from a FW upgade or power glitch this device is very under powered and can take a long time to stabilize after doing almost anything. seems to work well enough after it stabilizes

Slow upload speed for 3 weeks. Not much help from support

What I should be getting:
Speed(Down/Up):
3360 / 768 Kbps
ISP Protocol:
DHCP
What I am getting:
[URL=http://www.speedtest.net][IMG]http://www.speedtest.net/result/1777997611.png[/IMG][/URL]
rebooted, everything, checked for issues on my end, cleaned up, switched to google's DNS and nothing is changing.
Your system: Windows 7 version 6.1
Java version: 1.6.0_29 (x86)
TCP receive window: 272896 current, 302080 maximum
7.8064E-4 packets lost during test
Round trip time: 86 msec (minimum), 619 msec (maximum), 324.28 msec (average)
Jitter: 533 msec
0 seconds spend waiting following a timeout
TCP time-out counter: 665
89 selective acknowledgement packets received
No duplex mismatch condition was detected.
The test did not detect a cable fault.
Network congestion may be limiting the connection.
No network address translation appliance was detected.

more:
<html><head><title>WinMTR Statistics</title></head><body bgcolor="white">
<center><h2>WinMTR statistics</h2></center>
<p align="center"> <table border="1" align="center">
<tr><td>Host</td> <td>%</td> <td>Sent</td> <td>Recv</td> <td>Best</td> <td>Avrg</td> <td>Wrst</td> <td>Last</td></tr>
<tr><td>dslmodem.domain</td> <td>   0</td> <td> 60</td> <td> 60</td> <td>   0</td> <td> 139</td> <td>1323</td> <td>   0</td></tr>
<tr><td>L100.HERNTX-DSL-01.verizon-gni.net</td> <td>   0</td> <td> 60</td> <td> 60</td> <td> 25</td> <td> 234</td> <td>1462</td> <td> 25</td></tr>
<tr><td>at-4-2-0-1713.DFW01-CORE-RTR2.verizon-gni.net</td> <td>   0</td> <td> 60</td> <td> 60</td> <td> 29</td> <td> 242</td> <td>1456</td> <td> 31</td></tr>
<tr><td>as0-0.DFW01-BB-RTR2.verizon-gni.net</td> <td>   0</td> <td> 60</td> <td> 60</td> <td> 31</td> <td> 235</td> <td>1472</td> <td> 31</td></tr>
<tr><td>0.so-7-0-0.XL4.DFW7.ALTER.NET</td> <td>   0</td> <td> 60</td> <td> 60</td> <td> 30</td> <td> 233</td> <td>1484</td> <td> 31</td></tr>
<tr><td>TenGigE0-7-4-0.GW4.DFW13.ALTER.NET</td> <td>   0</td> <td> 60</td> <td> 60</td> <td> 31</td> <td> 234</td> <td>1473</td> <td> 31</td></tr>
<tr><td>google-gw.customer.alter.net</td> <td>   0</td> <td> 60</td> <td> 60</td> <td> 31</td> <td> 235</td> <td>1472</td> <td> 44</td></tr>
<tr><td>72.14.233.77</td> <td>   0</td> <td> 60</td> <td> 60</td> <td> 30</td> <td> 243</td> <td>1495</td> <td> 51</td></tr>
<tr><td>209.85.250.77</td> <td>   0</td> <td> 60</td> <td> 60</td> <td> 30</td> <td> 235</td> <td>1473</td> <td> 32</td></tr>
<tr><td>www.google.com</td> <td>   0</td> <td> 60</td> <td> 60</td> <td> 30</td> <td> 234</td> <td>1440</td> <td> 32</td></tr>
</table></body></html>

Need help from support forum

Not sure if this is Foxfire's problem. My Hoyle's games comes on only half size on the screen. Just happened today

Reset the page zoom on pages that cause problems.
*<b>View > Zoom > Reset</b> (Ctrl+0 (zero); Cmd+0 on Mac)
*http://kb.mozillazine.org/Zoom_text_of_web_pages

HT1349 My itunes account has been hacked? I can't access my account or any support thru itunes. I have reset my password but I need to get info from support about my account

Why can't I get help from support???
Apple has my account with over $100 in the account and now it's gone and no one will talk to me???
What do I do???
and..this is an itunes problem,
I have 2 iphones, 4 ipods...but it's ITUNES!!! It's been hacked and apple acts like it's so incapable of being hacked!!!
I NEED HELP....where's my money in my account???
this is the best apple can do, i'm sorry but this aint no support service!!!
goodbye

I can login to my account, after that I see message
Your account has been closed
It looks like the Terms of Use may have been violated. To have our support team look into this, please click the support link below.
<input class="UiButton default" style="line-height:19px;color:#ffffff;font-family:'Segoe UI Web Semibold', 'Segoe UI Web Regular', 'Segoe UI', 'Segoe UI Symbol', HelveticaNeue-Medium, 'Helvetica Neue', Arial, sans-serif;height:2.142em;padding:4px 12px
5px;margin:0px 0.5em 0px 0px;cursor:pointer;min-width:6em;background-color:#0072c6;border:0px;" type="button" value="More info" />
So How Can go to my mail box? I already changed my password 3 time in this week.
What can I do or What I have to do?
When I go to Security info I'll got this massage but my email er*****@live.com
have been closed also (Can't login to that mail).
We're not ready for you yet
Your 30 day waiting period ends on 1/15/2014. Please continue to wait and we'll send you an email when you can sign back in.
If you've regained access to your old security info listed before, click "I found my security info" to get back in to your account and cancel any changes.
Your old security info
er*****@live.com

Pls Help iphone4 compatible sim from supported carrier (UK)

Hi there,
Im scott, I dont own an iphone so know nothing whatsoever about them. this is our issue pls help :
My sister purchased an iphone 4 from a woman at her work. Her husband upgraded to iphone 5 so sold his old one to my sister.
My sister currently has a blackberry on contract to virgin media here in England. She took her BB along with her new iphhone to a local phone shop
They cut her simcard down to size and put it into the iphone. When we turned it on we got this message
'only compatible sim cards from a support carrier....... ' I called our current contract to exdplain what we were intending to do and swap settings from a blackberry to her new iphone... they said we needed to contact the original service provider... here lies our issue.
My sister works as a nurse.. she called her collgue to explain all this and ask what network he was on. She doesnot kno and her husband isnt home for another cpl weeks he is military. My sister doesnt want to wait a few weeks to use her new phone. Is there anyway to unlock and activate this phone giving all the detials of the phone and confirmation from his wife regarding the new user ?
Ive read on the internet about jailbraking and all that nonsense.. but i dont want to damage the phone.. It isnt stolen isnt lost sureley i dont have to 'hack' into a perfectly legitimate phone to use do i? My sister simply wants it to work with her contracted sim .. with the benifits and features iphone offers. Please can someone help...
model a1332

My sister purchased an iphone 4 from a woman at her work. Her husband upgraded to iphone 5 so sold his old one to my sister.
Ok the iPhone will be locked to his carrier and will NOT work on any other network until the Carrier unlocks it
He will have to contact them to arrange for an unlock ,or your sister switches to that carrier
The good news is all UK Carriers will unlock the iPhones and often without charge but best handled by the previous contract holder
Until this happens "the woman at work " has sold you a paperweight
Also a BB sim will not work in an iPhone try getting the correct sim at the correct size from who ever her BB carrier is ,one of their stores will probably try an Apple sim from one of their iPhones ,if it works the above is unneccessary as you both seem to be on same carrier
If you attempt any other route Apple will not ever touch the iPhone and you will also get no further help from this Apple hosted User Forum

We used to have great service, now it sucks! Constantly dropping calls, dead areas that have never been dead. Getting fed up and getting no help from Verizon.

This is really getting old, no help from Verizon. Service was great 2 years ago now it sucks, Constantly dropping calls, dead areas where there used to be fine. What is verison doing to help this???

I have an iphone 5s, my husband has a casio, my sister in law has a Samsung, my friends have various phones we are all experiencing the same thing – dropped calls, no service and it is outside as well as inside the house or the car. At our residence and along the drive to work or to the store. I don’t text much or use my data much so I am mostly concerned with the telephone service.
Every day may not be good, but there's something good in every day. Author Unknown
>> Personal information removed to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator

Getting started and Help & Support pages in several languages

A whole batch of new pages just got published in non-English languages. See here for information in English, Deutsch, Français, 日本語, Español, and Italiano:
"Getting started and Help and Support pages in several languages"

gracias !
Ciao !

I have get hacked

Hello
My skype account have get hacked
Please help me I forget my email and I got my life in that skype account!
My login skype name is solrosen81 please help me

You can File a support request
Please see-
https://support.skype.com/en/faq/FA10920/what-can-i-do-if-someone-has-taken-over-my-account
Regards,
Tamim
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour
If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.

LACK OF HELP FROM BT

Does anyone else share my frustration with BT for their lack of help over setting up their Home Hub 5 (HH5)?
I have just taken out an Infinity contract and had my new HH5 installed.
I have some fairly basic requirements for setting up my home network.
I couldn't undertake the set-up myself based on the (scant) information provided with the HH5.
I couldn't get any meaningful help from BT by chat or by phone. Mostly they wanted to tell me that this was not their problem but mine.
I couldn't get a manual from them - because apparently there isn't one
I can't seem to find the answer on this forum (which is fine: why should a general member of the public know more about the HH5 than BT who supply it?)
Essentially, I have gone from having a slow internet connection with an efficient in-house set up to having a fast internet connection with such an inefficient in-house set-up that I can't take advantage of the extra line speed.
Anyone else got anything similar to report?

Thank you again john46.
I am very grateful for the help that people are trying to give me. (not so grateful for the comments of others - not you) that simply imply the problems I am experiencing are my fault or the fault of my devices when my tests suggest otherwise.
I find it really kind that people with no afiliation to BT are willing to give up their time to help me (and others).
However, I still can't believe that it is entirely responsible and ethical for a large organisation like BT to provide me with some equipment with no manual and with no technical help and then when it doesn't work to say 'computer says no', and then to suggest that I would get better help by looking on the forum.
I've checked out your link on printers and almost the first thing it says is that to prevent them becoming 'lost' the first thing you should do is to give them a static address. To do this, I need to 'see' the printer first. Even though the printer will initially print from my PCs whilst still invisible on the network, it eventually gets lost and the only way to solve it getting lost is to re-start the router.
If it is all my fault and it is not possible to use the HH5 as my router (if that is the correct term for the bit that runs the home network), my next course of action will be to ask BT to supply one of their original VDSL modems and to connect my original DrayTek router to that - I know the home network worked fine with that. Unfortunately, when I asked BT if this is possible, they said that if I didn't ask for a separate modem when I placed the order I am not able to change to one now.
So: for whatever reason (whoever's 'fault' it is), I have a HH5-based home network that doesn't work. I would like to fix it. But the 'Catch 22' is that no one in BT can help sort the HH5-based home network and it 'isn't their problem anyway', no one on the forum has been able to help yet, and BT will not provide an alternative set of equipment to allow me to access Infinity and still maintain my home network in a manner that used to work perfectly before I contracted to BT.
Where do I go now?

HELP PLEASE! I have and still get thousands of emails from apple communities support???!!!

Hi There
This is the third Message I sent to warn All the Apple Communities Support that everybody of them is SENDING ME AN EMAIL I've NEVER ask for!!!
IS IS A HUGE BLOW TO MY HOTMAIL ACCOUNT! I have a message or 5 messages in one evert 2 to 5 minutes max! My hotmail account will just explode!
I should ask you in first place to help me, and will see with Microsoft and hotmail to stop this hemorrhage!!!
When I first login, I saw a message saying :
Apple communities support in Korea page??!! I don't get this where come from? That's the only weird thing I saw!
Kind regards

Go to your profile page.
Select the Notifications tab clear out anything that shows there.
Go back to your profile
In the Actions box select Preferences
Select the Email Notifications Preferences tab
Set the values as you like
Go back to your profile
In the Actions box select Manage Email Notifications
delete any that show
that should do it

Itunes crashed during backup and I can't get help from apple support on the

website.
Stupid Itunes crashed on disk 41 of 46 when backing up.
There is no help available on the apple website and no way to request help on the apple website for any issue with Itunes.
How do I fix this problem?
How do I tell Itunes which disks it backup up so it won't try backing them up all over again. Did it destroy a list of what was backed up? What's going on with itunes anyways? Does it always crash when it backs up this many cds? I don't want to start all over again and ruin another 41 CDR disks trying to back it up. How do I get it to continue from where it crashed or do whatever has to be done to get it to resume where it crashed during backup?
Stupid program wouldn't let me do anything after it crashed. said it will take a minute or two (more like forever) to cancel backup. Don't even know why it was trying to cancel the backup. I didn't tell it to.

Apparently there are some bugs in the latest itunes. DO NOT USE ITUNES TO BACKUP YOUR LIBRARY! UNLESS IT COMPLETES THE BACKUP, ITUNES IS NOT SMART ENOUGH TO FIGURE OUT WHICH FILES WERE BACKED UP. TECH SUPPORT DOES NOT KNOW HOW TO MAKE ITUNES KNOW WHAT FILES WERE BACKED UP SO IT CAN CONTINUE FROM WHERE IT LEFT OFF. AFTER 41 CDS WORTH OF BACKUPS, ITUNES CRASHED AND IT TRIED TO CANCEL THE BACKUP BUT NEVER FINISHED DOING THAT.
SO AFTER 60 CDS WORTH AND ABOUT 6 HOURS OF WASTED TIME, THE ONLY WAY IS TO BACKUP THE ENTIRE LIBRARY ALL OVER AGAIN WHICH IS A TOTAL WASTE OF MONEY, TIME, AND CDS WITH NO GUARANTEE THAT IT WILL WORK ANY BETTER THE SECOND TIME AROUND.
EVEN TRYING TO RESTORE FROM CDS DOESN'T TELL ITUNES TO UPDATE ITS LIST OF BACKED UP FILES. I'M SURPRISED THAT SUCH A BIG BLUNDER WITH ITUNES HAS GONE UNNOTICED.
ITS A SERIOUS ENOUGH ISSUE THAT SOMETHING NEEDS TO BE DONE ABOUT IT. I BACKED UP MY ITUNES TO HD AND THERE WERE NO PROBLEMS SO OBVIOUSLY ITS AN ITUNES ISSUE.
NEEDLESS TO SAY, ITS A VERY ANNOYING PROBLEM TO PUT SO MUCH TIME AND EFFORT INTO GETTING NOWHERE.

How do u get help from apple support with iChat? I was able to chat with support last week to solve my problem but now the same issue is back and I don't see the option to chat now?

qHow do u get help from apple support with iChat? I was able to chat with support last week to solve my problem but now the same issue is back and I don't see the option to chat now?

For what it is worth I have noticed a similar issue from the iPad3 while at work and home. At work we have two Apple TV 3rd Generation installed and tied to our A/V system. I believe the issue has to do with a timeout on the broadcast saying "here I am" and allowing devices to connect.
For example:
At work we have several Wi-Fi SSID being broadcast from Cisco APs. The only one we can use with the Apple TV is the one that uses a WEP since the others are either setup to be hidden, require web page authentication, or have a login requirement from employees. Essentially, what I believe the issue is that the Apple TV periodically broadcasts a message to other iOS devices that support Mirroring. When the Apple TV does not get a response from a device it goes into a dormant mode and requires either a command from the remote control or a reboot. This has been tested with both the power management enabled and not enabled with the same results.
As for when I come home, the Apple TV3 has not seen the device in some time and therefore is not broadcasting it's location information. A simple click of the circle or menu keys on the remote will give it the command to start broadcasting again and allow the iPad3 to see the Apple TV. When trying to Home Share the computer can not play (iTunes 11, Win8RTM) until the Apple TV is awoken then it will show up for mirroing.
This may or may not assist you but, it hopefully explains how the issue may be happening.

Getting hacked, no help from support

Similar Messages

Maybe you are looking for