Bought Brand new iPad 05/16/11 got broke yesterday Apple don't wanna honor the warranty...

My sister bought a brand new iPad last year at Verizon Wireless. It was purchased on 05/16/11. Yesterday, her iPad got broke. I checked the serial number and it says warranty expired already. We bought at Verizonwireless by phone and we a verizon wireless e-mail receipt that showing it was purchased on 05/16/11. However, e-mail receipt didn't have any serial number of the iPad, It's only a model number and how much we paid for it. Apple customer support don't want to honor the receipt or don't want to fix it. We were told to call Verizon Wireless and ask why our iPad says on their end it was purchased way back 2010. I bought it brand new and received it brand new sealed with match serial number on the box. Can someone here can help me how to resolve this problem? The standard warranty is supposed to be 1 year from the date it was purchase. Please help! I would really appciate it! Thanks!

Warranty will cover manufacturer's defects, but I doubt it will cover a situation where the iPad "got broke". What happened to it?

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Sorry, I can't tell what it is you're trying to ask. What does the warranty have to do with your intention to return the iPad (to whomever) and get another one?
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kawasaki-boss wrote:
yesturday i bought a brand new iphone 4 and i got home and the guy i bought it from had alot of pictures and apps on it s
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Does the orientation of the lines change when you rotate the screen?
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Get help with the screen on your iPhone, iPad, or iPod touch - Apple Support
If you see lines, missing sections, discoloration, or poor image quality
Try to restart your device. If you can't restart, reset your device.
If restarting or resetting doesn’t fix the issue, restore your device.
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Yes that should explain it. I've found that article earlier today. The following doesn't solve it off course:
+Error 23, 28, 29, 1002, 1011, 1012, 1013, 1014, 1611: These errors may indicate a hardware issue with your device. Follow the steps in this article and also attempt to restore while connected with a known-good 30-pin Dock Connector cable, computer, and network to isolate this issue to the device. If the MAC address is missing or the IMEI is the default value (00 499901 064000 0), this can also confirm a hardware issue.+
I have tried connecting on a different USB port, trying a different Windows laptop. I even went to my parents house to attach it to their Mac. Not solved yet. I'm a bit desperate. I've called the Apple Custumer Desk, but they couldn't help me either. They want me to sent my iPad to them and I will get it back in two weeks. But I'm not believing that it is a problem with the hardware...
any ideas?

Bought Brand new iPad 05/16/11 got broke yesterday Apple don't wanna honor the warranty...

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