BPC 10.0 - UJBR - Restore fails with msg - Connection reset by peer - Why?

Dear All,
I am trying to RESTORE an environment into BPC server and got the attached error message. It is strange as I have done this many times in the past... successfully. Not sure why it is behaving like this suddenly.
The error message is : Connection reset by peer.
With the same BPC server, I am able to BACKUP an environment, successfully(!!!).
Have any of you come across this before?
Pls. help to resolve this.
Thanks,
Peri

One point to note ...
I am using a new laptop now. Earlier, I was using another laptop using which, I have done backup and restore many times, successfully.
Even in the new laptop, backup is successful.
I have disabled Firewall at the machine. Still, there is no break through.
This has happened once before using old laptop and after a while, it was ok.
Is this because, some back ground job is running now?
Thanks,
Peri

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Thanks for the question. After reviewing your post, it sounds like you are not able to restore the iOS device since you get an error 9. I would recommend that you read this article, it may be able to help the issue.
Resolve iOS update and restore errors - Apple Support
Check your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006. Sometimes security software can prevent your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't preventing a connection to the Apple servers.
Thanks for using Apple Support Communities.
Have a nice day,
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Msg 35250, Level 16, State 11, Server AC, Line 1
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--// Execute backup commands //--
WHILE EXISTS (SELECT * FROM @tmpDatabases WHERE Selected = 1 AND Completed = 0)
BEGIN
SELECT TOP 1 @CurrentDBID = ID,
@CurrentDatabaseName = DatabaseName,
@CurrentDatabaseNameFS = DatabaseNameFS,
@CurrentDatabaseType = DatabaseType
FROM @tmpDatabases
WHERE Selected = 1
AND Completed = 0
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SET @CurrentDatabaseID = DB_ID(@CurrentDatabaseName)
IF DATABASEPROPERTYEX(@CurrentDatabaseName,'Status') = 'ONLINE'
BEGIN
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SET @CurrentIsDatabaseAccessible = 0
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BEGIN
SET @CurrentIsDatabaseAccessible = 0
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WHERE database_id = @CurrentDatabaseID
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IF @Version >= 9 AND @Version < 10
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SET @CurrentDifferentialBaseLSN = NULL
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WHERE database_name = @CurrentDatabaseName
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AND checkpoint_lsn = @CurrentDifferentialBaseLSN
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BEGIN
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FROM sys.database_recovery_status
WHERE database_id = @CurrentDatabaseID
END
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IF @ChangeBackupType = 'Y'
BEGIN
IF @CurrentBackupType = 'LOG' AND DATABASEPROPERTYEX(@CurrentDatabaseName,'Recovery') <> 'SIMPLE' AND @CurrentLogLSN IS NULL AND @CurrentDatabaseName <> 'master'
BEGIN
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BEGIN
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BEGIN
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INNER JOIN sys.availability_groups availability_groups ON availability_databases_cluster.group_id = availability_groups.group_id
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BEGIN
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BEGIN
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BEGIN
SET @CurrentLogShippingRole = 'SECONDARY'
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AND DATABASEPROPERTYEX(@CurrentDatabaseName,'IsInStandBy') = 0
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BEGIN
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WHEN @BackupSoftware IS NULL AND @CurrentBackupType = 'DIFF' THEN 'bak'
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WHEN @BackupSoftware = 'LITESPEED' AND @CurrentBackupType = 'FULL' THEN 'bak'
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WHEN @BackupSoftware = 'LITESPEED' AND @CurrentBackupType = 'LOG' THEN 'trn'
WHEN @BackupSoftware = 'SQLBACKUP' AND @CurrentBackupType = 'FULL' THEN 'sqb'
WHEN @BackupSoftware = 'SQLBACKUP' AND @CurrentBackupType = 'DIFF' THEN 'sqb'
WHEN @BackupSoftware = 'SQLBACKUP' AND @CurrentBackupType = 'LOG' THEN 'sqb'
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WHEN @BackupSoftware = 'HYPERBAC' AND @CurrentBackupType = 'DIFF' AND @Encrypt = 'Y' THEN 'hbe'
WHEN @BackupSoftware = 'HYPERBAC' AND @CurrentBackupType = 'LOG' AND @Encrypt = 'Y' THEN 'hbe'
WHEN @BackupSoftware = 'SQLSAFE' AND @CurrentBackupType = 'FULL' THEN 'safe'
WHEN @BackupSoftware = 'SQLSAFE' AND @CurrentBackupType = 'DIFF' THEN 'safe'
WHEN @BackupSoftware = 'SQLSAFE' AND @CurrentBackupType = 'LOG' THEN 'safe'
END
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ORDER BY ID ASC
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FROM @CurrentDirectories
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IF @CurrentFileNumber = 1 AND LEN(@MirrorDirectory) > 0
BEGIN
SET @CurrentMirrorFilePath = @MirrorDirectory + CASE WHEN RIGHT(@MirrorDirectory,1) = '\' THEN '' ELSE '\' END + CASE WHEN @CurrentBackupType = 'LOG' THEN '\Transaction Dumps\' + @CurrentDatabaseNameFS ELSE '' END + '\' + CASE WHEN @CurrentAvailabilityGroup IS NOT NULL THEN @Cluster + '$' + @CurrentAvailabilityGroup ELSE REPLACE(CAST(SERVERPROPERTY('servername') AS nvarchar),'\','$') END + '_' + @CurrentDatabaseNameFS + '_' + REPLACE(REPLACE(REPLACE((CONVERT(nvarchar,@CurrentDate,120)),'-',''),' ','_'),':','') + CASE WHEN @NumberOfFiles > 1 AND @NumberOfFiles <= 9 THEN '_' + CAST(@CurrentFileNumber AS nvarchar) WHEN @NumberOfFiles >= 10 THEN '_' + RIGHT('0' + CAST(@CurrentFileNumber AS nvarchar),2) ELSE '' END + '_' + @CurrentDatabaseType + '_' + UPPER(@CurrentBackupType) + CASE WHEN @ReadWriteFileGroups = 'Y' THEN '_PARTIAL' ELSE '' END + CASE WHEN @CopyOnly = 'Y' THEN '_COPY_ONLY' ELSE '' END + '.' + @CurrentFileExtension
IF LEN(@CurrentFilePath) > 257
BEGIN
SET @CurrentMirrorFilePath = @MirrorDirectory + CASE WHEN RIGHT(@MirrorDirectory,1) = '\' THEN '' ELSE '\' END + CASE WHEN @CurrentBackupType = 'LOG' THEN '\Transaction Dumps\' + @CurrentDatabaseNameFS ELSE '' END + '\' + CASE WHEN @CurrentAvailabilityGroup IS NOT NULL THEN @Cluster + '$' + @CurrentAvailabilityGroup ELSE REPLACE(CAST(SERVERPROPERTY('servername') AS nvarchar),'\','$') END + '_' + LEFT(@CurrentDatabaseNameFS,CASE WHEN (LEN(@CurrentDatabaseNameFS) + 257 - LEN(@CurrentFilePath) - 3) < 20 THEN 20 ELSE (LEN(@CurrentDatabaseNameFS) + 257 - LEN(@CurrentFilePath) - 3) END) + '...' + '_' + REPLACE(REPLACE(REPLACE((CONVERT(nvarchar,@CurrentDate,120)),'-',''),' ','_'),':','') + CASE WHEN @NumberOfFiles > 1 AND @NumberOfFiles <= 9 THEN '_' + CAST(@CurrentFileNumber AS nvarchar) WHEN @NumberOfFiles >= 10 THEN '_' + RIGHT('0' + CAST(@CurrentFileNumber AS nvarchar),2) ELSE '' END + '_' + @CurrentDatabaseType + '_' + UPPER(@CurrentBackupType) + CASE WHEN @ReadWriteFileGroups = 'Y' THEN '_PARTIAL' ELSE '' END + CASE WHEN @CopyOnly = 'Y' THEN '_COPY_ONLY' ELSE '' END + '.' + @CurrentFileExtension
END
END
INSERT INTO @CurrentFiles (CurrentFilePath)
SELECT @CurrentFilePath
SET @CurrentDirectoryPath = NULL
SET @CurrentFilePath = NULL
END
-- Create directory
WHILE EXISTS (SELECT * FROM @CurrentDirectories WHERE CreateCompleted = 0)
BEGIN
SELECT TOP 1 @CurrentDirectoryID = ID,
@CurrentDirectoryPath = DirectoryPath
FROM @CurrentDirectories
WHERE CreateCompleted = 0
ORDER BY ID ASC
SET @CurrentCommandType01 = 'xp_create_subdir'
SET @CurrentCommand01 = 'DECLARE @ReturnCode int EXECUTE @ReturnCode = [master].dbo.xp_create_subdir N''' + REPLACE(@CurrentDirectoryPath,'''','''''') + ''' IF @ReturnCode <> 0 RAISERROR(''Error creating directory.'', 16, 1)'
EXECUTE @CurrentCommandOutput01 = [dbo].[CommandExecute] @Command = @CurrentCommand01, @CommandType = @CurrentCommandType01, @Mode = 1, @DatabaseName = @CurrentDatabaseName, @LogToTable = @LogToTable, @Execute = @Execute
SET @Error = @@ERROR
IF @Error <> 0 SET @CurrentCommandOutput01 = @Error
IF @CurrentCommandOutput01 <> 0 SET @ReturnCode = @CurrentCommandOutput01
UPDATE @CurrentDirectories
SET CreateCompleted = 1,
CreateOutput = @CurrentCommandOutput01
WHERE ID = @CurrentDirectoryID
SET @CurrentDirectoryID = NULL
SET @CurrentDirectoryPath = NULL
SET @CurrentCommand01 = NULL
SET @CurrentCommandOutput01 = NULL
SET @CurrentCommandType01 = NULL
END
-- Perform a backup
IF NOT EXISTS (SELECT * FROM @CurrentDirectories WHERE CreateOutput <> 0 OR CreateOutput IS NULL)
BEGIN
IF @BackupSoftware IS NULL
BEGIN
SELECT @CurrentCommandType02 = CASE
WHEN @CurrentBackupType IN('DIFF','FULL') THEN 'BACKUP_DATABASE'
WHEN @CurrentBackupType = 'LOG' THEN 'BACKUP_LOG'
END
SELECT @CurrentCommand02 = CASE
WHEN @CurrentBackupType IN('DIFF','FULL') THEN 'BACKUP DATABASE ' + QUOTENAME(@CurrentDatabaseName)
WHEN @CurrentBackupType = 'LOG' THEN 'BACKUP LOG ' + QUOTENAME(@CurrentDatabaseName)
END
IF @ReadWriteFileGroups = 'Y' SET @CurrentCommand02 = @CurrentCommand02 + ' READ_WRITE_FILEGROUPS'
SET @CurrentCommand02 = @CurrentCommand02 + ' TO'
SELECT @CurrentCommand02 = @CurrentCommand02 + ' DISK = N''' + REPLACE(CurrentFilePath,'''','''''') + '''' + CASE WHEN ROW_NUMBER() OVER (ORDER BY CurrentFilePath ASC) <> @NumberOfFiles THEN ',' ELSE '' END
FROM @CurrentFiles
ORDER BY CurrentFilePath ASC
SET @CurrentCommand02 = @CurrentCommand02 + ' WITH '
IF @CheckSum = 'Y' SET @CurrentCommand02 = @CurrentCommand02 + 'CHECKSUM'
IF @CheckSum = 'N' SET @CurrentCommand02 = @CurrentCommand02 + 'NO_CHECKSUM'
IF @Compress = 'Y' SET @CurrentCommand02 = @CurrentCommand02 + ', COMPRESSION'
IF @Compress = 'N' AND @Version >= 10 SET @CurrentCommand02 = @CurrentCommand02 + ', NO_COMPRESSION'
IF @CurrentBackupType = 'DIFF' SET @CurrentCommand02 = @CurrentCommand02 + ', DIFFERENTIAL'
IF @CopyOnly = 'Y' SET @CurrentCommand02 = @CurrentCommand02 + ', COPY_ONLY'
IF @BlockSize IS NOT NULL SET @CurrentCommand02 = @CurrentCommand02 + ', BLOCKSIZE = ' + CAST(@BlockSize AS nvarchar)
IF @BufferCount IS NOT NULL SET @CurrentCommand02 = @CurrentCommand02 + ', BUFFERCOUNT = ' + CAST(@BufferCount AS nvarchar)
IF @MaxTransferSize IS NOT NULL SET @CurrentCommand02 = @CurrentCommand02 + ', MAXTRANSFERSIZE = ' + CAST(@MaxTransferSize AS nvarchar)
IF @Description IS NOT NULL SET @CurrentCommand02 = @CurrentCommand02 + ', DESCRIPTION = N''' + REPLACE(@Description,'''','''''') + ''''
END
IF @BackupSoftware = 'LITESPEED'
BEGIN
SELECT @CurrentCommandType02 = CASE
WHEN @CurrentBackupType IN('DIFF','FULL') THEN 'xp_backup_database'
WHEN @CurrentBackupType = 'LOG' THEN 'xp_backup_log'
END
SELECT @CurrentCommand02 = CASE
WHEN @CurrentBackupType IN('DIFF','FULL') THEN 'DECLARE @ReturnCode int EXECUTE @ReturnCode = [master].dbo.xp_backup_database @database = N''' + REPLACE(@CurrentDatabaseName,'''','''''') + ''''
WHEN @CurrentBackupType = 'LOG' THEN 'DECLARE @ReturnCode int EXECUTE @ReturnCode = [master].dbo.xp_backup_log @database = N''' + REPLACE(@CurrentDatabaseName,'''','''''') + ''''
END
SELECT @CurrentCommand02 = @CurrentCommand02 + ', @filename = N''' + REPLACE(CurrentFilePath,'''','''''') + ''''
FROM @CurrentFiles
ORDER BY CurrentFilePath ASC
SET @CurrentCommand02 = @CurrentCommand02 + ', @with = '''
IF @CheckSum = 'Y' SET @CurrentCommand02 = @CurrentCommand02 + 'CHECKSUM'
IF @CheckSum = 'N' SET @CurrentCommand02 = @CurrentCommand02 + 'NO_CHECKSUM'
IF @CurrentBackupType = 'DIFF' SET @CurrentCommand02 = @CurrentCommand02 + ', DIFFERENTIAL'
IF @CopyOnly = 'Y' SET @CurrentCommand02 = @CurrentCommand02 + ', COPY_ONLY'
IF @BlockSize IS NOT NULL SET @CurrentCommand02 = @CurrentCommand02 + ', BLOCKSIZE = ' + CAST(@BlockSize AS nvarchar)
SET @CurrentCommand02 = @CurrentCommand02 + ''''
IF @ReadWriteFileGroups = 'Y' SET @CurrentCommand02 = @CurrentCommand02 + ', @read_write_filegroups = 1'
IF @CompressionLevel IS NOT NULL SET @CurrentCommand02 = @CurrentCommand02 + ', @compressionlevel = ' + CAST(@CompressionLevel AS nvarchar)
IF @BufferCount IS NOT NULL SET @CurrentCommand02 = @CurrentCommand02 + ', @buffercount = ' + CAST(@BufferCount AS nvarchar)
IF @MaxTransferSize IS NOT NULL SET @CurrentCommand02 = @CurrentCommand02 + ', @maxtransfersize = ' + CAST(@MaxTransferSize AS nvarchar)
IF @Threads IS NOT NULL SET @CurrentCommand02 = @CurrentCommand02 + ', @threads = ' + CAST(@Threads AS nvarchar)
IF @Throttle IS NOT NULL SET @CurrentCommand02 = @CurrentCommand02 + ', @throttle = ' + CAST(@Throttle AS nvarchar)
IF @Description IS NOT NULL SET @CurrentCommand02 = @CurrentCommand02 + ', @desc = N''' + REPLACE(@Description,'''','''''') + ''''
IF @EncryptionType IS NOT NULL SET @CurrentCommand02 = @CurrentCommand02 + ', @cryptlevel = ' + CASE
WHEN @EncryptionType = 'RC2-40' THEN '0'
WHEN @EncryptionType = 'RC2-56' THEN '1'
WHEN @EncryptionType = 'RC2-112' THEN '2'
WHEN @EncryptionType = 'RC2-128' THEN '3'
WHEN @EncryptionType = '3DES-168' THEN '4'
WHEN @EncryptionType = 'RC4-128' THEN '5'
WHEN @EncryptionType = 'AES-128' THEN '6'
WHEN @EncryptionType = 'AES-192' THEN '7'
WHEN @EncryptionType = 'AES-256' THEN '8'
END
IF @EncryptionKey IS NOT NULL SET @CurrentCommand02 = @CurrentCommand02 + ', @encryptionkey = N''' + REPLACE(@EncryptionKey,'''','''''') + ''''
SET @CurrentCommand02 = @CurrentCommand02 + ' IF @ReturnCode <> 0 RAISERROR(''Error performing LiteSpeed backup.'', 16, 1)'
END
IF @BackupSoftware = 'SQLBACKUP'
BEGIN
SET @CurrentCommandType02 = 'sqlbackup'
SELECT @CurrentCommand02 = CASE
WHEN @CurrentBackupType IN('DIFF','FULL') THEN 'BACKUP DATABASE ' + QUOTENAME(@CurrentDatabaseName)
WHEN @CurrentBackupType = 'LOG' THEN 'BACKUP LOG ' + QUOTENAME(@CurrentDatabaseName)
END
IF @ReadWriteFileGroups = 'Y' SET @CurrentCommand02 = @CurrentCommand02 + ' READ_WRITE_FILEGROUPS'
SET @CurrentCommand02 = @CurrentCommand02 + ' TO'
SELECT @CurrentCommand02 = @CurrentCommand02 + ' DISK = N''' + REPLACE(CurrentFilePath,'''','''''') + '''' + CASE WHEN ROW_NUMBER() OVER (ORDER BY CurrentFilePath ASC) <> @NumberOfFiles THEN ',' ELSE '' END
FROM @CurrentFiles
ORDER BY CurrentFilePath ASC
SET @CurrentCommand02 = @CurrentCommand02 + ' WITH '
IF @CheckSum = 'Y' SET @CurrentCommand02 = @CurrentCommand02 + 'CHECKSUM'
IF @CheckSum = 'N' SET @CurrentCommand02 = @CurrentCommand02 + 'NO_CHECKSUM'
IF @CurrentBackupType = 'DIFF' SET @CurrentCommand02 = @CurrentCommand02 + ', DIFFERENTIAL'
IF @CopyOnly = 'Y' SET @CurrentCommand02 = @CurrentCommand02 + ', COPY_ONLY'
IF @CompressionLevel IS NOT NULL SET @CurrentCommand02 = @CurrentCommand02 + ', COMPRESSION = ' + CAST(@CompressionLevel AS nvarchar)
IF @Threads IS NOT NULL SET @CurrentCommand02 = @CurrentCommand02 + ', THREADCOUNT = ' + CAST(@Threads AS nvarchar)
IF @MaxTransferSize IS NOT NULL SET @CurrentCommand02 = @CurrentCommand02 + ', MAXTRANSFERSIZE = ' + CAST(@MaxTransferSize AS nvarchar)
IF @Description IS NOT NULL SET @CurrentCommand02 = @CurrentCommand02 + ', DESCRIPTION = N''' + REPLACE(@Description,'''','''''') + ''''
IF @EncryptionType IS NOT NULL SET @CurrentCommand02 = @CurrentCommand02 + ', KEYSIZE = ' + CASE
WHEN @EncryptionType = 'AES-128' THEN '128'
WHEN @EncryptionType = 'AES-256' THEN '256'
END
IF @EncryptionKey IS NOT NULL SET @CurrentCommand02 = @CurrentCommand02 + ', PASSWORD = N''' + REPLACE(@EncryptionKey,'''','''''') + ''''
SET @CurrentCommand02 = 'DECLARE @ReturnCode int EXECUTE @ReturnCode = [master].dbo.sqlbackup N''-SQL "' + REPLACE(@CurrentCommand02,'''','''''') + '"''' + ' IF @ReturnCode <> 0 RAISERROR(''Error performing SQLBackup backup.'', 16, 1)'
END
IF @BackupSoftware = 'HYPERBAC'
BEGIN
SET @CurrentCommandType02 = 'BACKUP_DATABASE'
SELECT @CurrentCommand02 = CASE
WHEN @CurrentBackupType IN('DIFF','FULL') THEN 'BACKUP DATABASE ' + QUOTENAME(@CurrentDatabaseName)
WHEN @CurrentBackupType = 'LOG' THEN 'BACKUP LOG ' + QUOTENAME(@CurrentDatabaseName)
END
IF @ReadWriteFileGroups = 'Y' SET @CurrentCommand02 = @CurrentCommand02 + ' READ_WRITE_FILEGROUPS'
SET @CurrentCommand02 = @CurrentCommand02 + ' TO'
SELECT @CurrentCommand02 = @CurrentCommand02 + ' DISK = N''' + REPLACE(CurrentFilePath,'''','''''') + '''' + CASE WHEN ROW_NUMBER() OVER (ORDER BY CurrentFilePath ASC) <> @NumberOfFiles THEN ',' ELSE '' END
FROM @CurrentFiles
ORDER BY CurrentFilePath ASC
SET @CurrentCommand02 = @CurrentCommand02 + ' WITH '
IF @CheckSum = 'Y' SET @CurrentCommand02 = @CurrentCommand02 + 'CHECKSUM'
IF @CheckSum = 'N' SET @CurrentCommand02 = @CurrentCommand02 + 'NO_CHECKSUM'
IF @CurrentBackupType = 'DIFF' SET @CurrentCommand02 = @CurrentCommand02 + ', DIFFERENTIAL'
IF @CopyOnly = 'Y' SET @CurrentCommand02 = @CurrentCommand02 + ', COPY_ONLY'
IF @BlockSize IS NOT NULL SET @CurrentCommand02 = @CurrentCommand02 + ', BLOCKSIZE = ' + CAST(@BlockSize AS nvarchar)
IF @BufferCount IS NOT NULL SET @CurrentCommand02 = @CurrentCommand02 + ', BUFFERCOUNT = ' + CAST(@BufferCount AS nvarchar)
IF @MaxTransferSize IS NOT NULL SET @CurrentCommand02 = @CurrentCommand02 + ', MAXTRANSFERSIZE = ' + CAST(@MaxTransferSize AS nvarchar)
IF @Description IS NOT NULL SET @CurrentCommand02 = @CurrentCommand02 + ', DESCRIPTION = N''' + REPLACE(@Description,'''','''''') + ''''
END
IF @BackupSoftware = 'SQLSAFE'
BEGIN
SET @CurrentCommandType02 = 'xp_ss_backup'
SET @CurrentCommand02 = 'DECLARE @ReturnCode int EXECUTE @ReturnCode = [master].dbo.xp_ss_backup @database = N''' + REPLACE(@CurrentDatabaseName,'''','''''') + ''''
SELECT @CurrentCommand02 = @CurrentCommand02 + ', ' + CASE WHEN ROW_NUMBER() OVER (ORDER BY CurrentFilePath ASC) = 1 THEN '@filename' ELSE '@backupfile' END + ' = N''' + REPLACE(CurrentFilePath,'''','''''') + ''''
FROM @CurrentFiles
ORDER BY CurrentFilePath ASC
IF @CurrentMirrorFilePath IS NOT NULL SET @CurrentCommand02 = @CurrentCommand02 + ', @mirrorfile = N''' + @CurrentMirrorFilePath + ''''
SET @CurrentCommand02 = @CurrentCommand02 + ', @backuptype = ' + CASE WHEN @CurrentBackupType = 'FULL' THEN '''Full''' WHEN @CurrentBackupType = 'DIFF' THEN '''Differential''' WHEN @CurrentBackupType = 'LOG' THEN '''Log''' END
IF @ReadWriteFileGroups = 'Y' SET @CurrentCommand02 = @CurrentCommand02 + ', @readwritefilegroups = 1'
SET @CurrentCommand02 = @CurrentCommand02 + ', @checksum = ' + CASE WHEN @CheckSum = 'Y' THEN '1' WHEN @CheckSum = 'N' THEN '0' END
SET @CurrentCommand02 = @CurrentCommand02 + ', @copyonly = ' + CASE WHEN @CopyOnly = 'Y' THEN '1' WHEN @CopyOnly = 'N' THEN '0' END
IF @CompressionLevel IS NOT NULL SET @CurrentCommand02 = @CurrentCommand02 + ', @compressionlevel = ' + CASE WHEN @CompressionLevel = 5 THEN N'ispeed' WHEN @CompressionLevel = 6 THEN N'isize' ELSE CAST(@CompressionLevel AS nvarchar) END
IF @RetryWrites IS NOT NULL SET @CurrentCommand02 = @CurrentCommand02 + ', @retrywrites = N''' + @RetryWrites + ''''
IF @Threads IS NOT NULL SET @CurrentCommand02 = @CurrentCommand02 + ', @threads = ' + CAST(@Threads AS nvarchar)
IF @Description IS NOT NULL SET @CurrentCommand02 = @CurrentCommand02 + ', @desc = N''' + REPLACE(@Description,'''','''''') + ''''
IF @EncryptionType IS NOT NULL SET @CurrentCommand02 = @CurrentCommand02 + ', @encryptiontype = N''' + CASE
WHEN @EncryptionType = 'AES-128' THEN 'AES128'
WHEN @EncryptionType = 'AES-256' THEN 'AES256'
END + ''''
IF @EncryptionKey IS NOT NULL SET @CurrentCommand02 = @CurrentCommand02 + ', @encryptedbackuppassword = N''' + REPLACE(@EncryptionKey,'''','''''') + ''''
SET @CurrentCommand02 = @CurrentCommand02 + ' IF @ReturnCode <> 0 RAISERROR(''Error performing SQLsafe backup.'', 16, 1)'
END
EXECUTE @CurrentCommandOutput02 = [dbo].[CommandExecute] @Command = @CurrentCommand02, @CommandType = @CurrentCommandType02, @Mode = 1, @DatabaseName = @CurrentDatabaseName, @LogToTable = @LogToTable, @Execute = @Execute
SET @Error = @@ERROR
IF @Error <> 0 SET @CurrentCommandOutput02 = @Error
IF @CurrentCommandOutput02 <> 0 SET @ReturnCode = @CurrentCommandOutput02
END
-- Verify the backup
IF @CurrentCommandOutput02 = 0 AND @Verify = 'Y'
BEGIN
IF @BackupSoftware IS NULL
BEGIN
SET @CurrentCommandType03 = 'RESTORE_VERIFYONLY'
SET @CurrentCommand03 = 'RESTORE VERIFYONLY FROM'
SELECT @CurrentCommand03 = @CurrentCommand03 + ' DISK = N''' + REPLACE(CurrentFilePath,'''','''''') + '''' + CASE WHEN ROW_NUMBER() OVER (ORDER BY CurrentFilePath ASC) <> @NumberOfFiles THEN ',' ELSE '' END
FROM @CurrentFiles
ORDER BY CurrentFilePath ASC
SET @CurrentCommand03 = @CurrentCommand03 + ' WITH '
IF @CheckSum = 'Y' SET @CurrentCommand03 = @CurrentCommand03 + 'CHECKSUM'
IF @CheckSum = 'N' SET @CurrentCommand03 = @CurrentCommand03 + 'NO_CHECKSUM'
END
IF @BackupSoftware = 'LITESPEED'
BEGIN
SET @CurrentCommandType03 = 'xp_restore_verifyonly'
SET @CurrentCommand03 = 'DECLARE @ReturnCode int EXECUTE @ReturnCode = [master].dbo.xp_restore_verifyonly'
SELECT @CurrentCommand03 = @CurrentCommand03 + ' @filename = N''' + REPLACE(CurrentFilePath,'''','''''') + '''' + CASE WHEN ROW_NUMBER() OVER (ORDER BY CurrentFilePath ASC) <> @NumberOfFiles THEN ',' ELSE '' END
FROM @CurrentFiles
ORDER BY CurrentFilePath ASC
SET @CurrentCommand03 = @CurrentCommand03 + ', @with = '''
IF @CheckSum = 'Y' SET @CurrentCommand03 = @CurrentCommand03 + 'CHECKSUM'
IF @CheckSum = 'N' SET @CurrentCommand03 = @CurrentCommand03 + 'NO_CHECKSUM'
SET @CurrentCommand03 = @CurrentCommand03 + ''''
IF @EncryptionKey IS NOT NULL SET @CurrentCommand03 = @CurrentCommand03 + ', @encryptionkey = N''' + REPLACE(@EncryptionKey,'''','''''') + ''''
SET @CurrentCommand03 = @CurrentCommand03 + ' IF @ReturnCode <> 0 RAISERROR(''Error verifying LiteSpeed backup.'', 16, 1)'
END
IF @BackupSoftware = 'SQLBACKUP'
BEGIN
SET @CurrentCommandType03 = 'sqlbackup'
SET @CurrentCommand03 = 'RESTORE VERIFYONLY FROM'
SELECT @CurrentCommand03 = @CurrentCommand03 + ' DISK = N''' + REPLACE(CurrentFilePath,'''','''''') + '''' + CASE WHEN ROW_NUMBER() OVER (ORDER BY CurrentFilePath ASC) <> @NumberOfFiles THEN ',' ELSE '' END
FROM @CurrentFiles
ORDER BY CurrentFilePath ASC
SET @CurrentCommand03 = @CurrentCommand03 + ' WITH '
IF @CheckSum = 'Y' SET @CurrentCommand03 = @CurrentCommand03 + 'CHECKSUM'
IF @CheckSum = 'N' SET @CurrentCommand03 = @CurrentCommand03 + 'NO_CHECKSUM'
IF @EncryptionKey IS NOT NULL SET @CurrentCommand03 = @CurrentCommand03 + ', PASSWORD = N''' + REPLACE(@EncryptionKey,'''','''''') + ''''
SET @CurrentCommand03 = 'DECLARE @ReturnCode int EXECUTE @ReturnCode = [master].dbo.sqlbackup N''-SQL "' + REPLACE(@CurrentCommand03,'''','''''') + '"''' + ' IF @ReturnCode <> 0 RAISERROR(''Error verifying SQLBackup backup.'', 16, 1)'
END
IF @BackupSoftware = 'HYPERBAC'
BEGIN
SET @CurrentCommandType03 = 'RESTORE_VERIFYONLY'
SET @CurrentCommand03 = 'RESTORE VERIFYONLY FROM'
SELECT @CurrentCommand03 = @CurrentCommand03 + ' DISK = N''' + REPLACE(CurrentFilePath,'''','''''') + '''' + CASE WHEN ROW_NUMBER() OVER (ORDER BY CurrentFilePath ASC) <> @NumberOfFiles THEN ',' ELSE '' END
FROM @CurrentFiles
ORDER BY CurrentFilePath ASC
SET @CurrentCommand03 = @CurrentCommand03 + ' WITH '
IF @CheckSum = 'Y' SET @CurrentCommand03 = @CurrentCommand03 + 'CHECKSUM'
IF @CheckSum = 'N' SET @CurrentCommand03 = @CurrentCommand03 + 'NO_CHECKSUM'
END
IF @BackupSoftware = 'SQLSAFE'
BEGIN
SET @CurrentCommandType03 = 'xp_ss_verify'
SET @CurrentCommand03 = 'DECLARE @ReturnCode int EXECUTE @ReturnCode = [master].dbo.xp_ss_verify @database = N''' + REPLACE(@CurrentDatabaseName,'''','''''') + ''''
SELECT @CurrentCommand03 = @CurrentCommand03 + ', ' + CASE WHEN ROW_NUMBER() OVER (ORDER BY CurrentFilePath ASC) = 1 THEN '@filename' ELSE '@backupfile' END + ' = N''' + REPLACE(CurrentFilePath,'''','''''') + ''''
FROM @CurrentFiles
ORDER BY CurrentFilePath ASC
SET @CurrentCommand03 = @CurrentCommand03 + ' IF @ReturnCode <> 0 RAISERROR(''Error verifying SQLsafe backup.'', 16, 1)'
END
EXECUTE @CurrentCommandOutput03 = [dbo].[CommandExecute] @Command = @CurrentCommand03, @CommandType = @CurrentCommandType03, @Mode = 1, @DatabaseName = @CurrentDatabaseName, @LogToTable = @LogToTable, @Execute = @Execute
SET @Error = @@ERROR
IF @Error <> 0 SET @CurrentCommandOutput03 = @Error
IF @CurrentCommandOutput03 <> 0 SET @ReturnCode = @CurrentCommandOutput03
END
-- Delete old backup files
IF (@CurrentCommandOutput02 = 0 AND @Verify = 'N' AND @CurrentCleanupDate IS NOT NULL)
OR (@CurrentCommandOutput02 = 0 AND @Verify = 'Y' AND @CurrentCommandOutput03 = 0 AND @CurrentCleanupDate IS NOT NULL)
BEGIN
WHILE EXISTS (SELECT * FROM @CurrentDirectories WHERE CleanupCompleted = 0)
BEGIN
SELECT TOP 1 @CurrentDirectoryID = ID,
@CurrentDirectoryPath = DirectoryPath
FROM @CurrentDirectories
WHERE CleanupCompleted = 0
ORDER BY ID ASC
IF @BackupSoftware IS NULL
BEGIN
SET @CurrentCommandType04 = 'xp_delete_file'
SET @CurrentCommand04 = 'DECLARE @ReturnCode int EXECUTE @ReturnCode = [master].dbo.xp_delete_file 0, N''' + REPLACE(@CurrentDirectoryPath,'''','''''') + ''', ''' + @CurrentFileExtension + ''', ''' + CONVERT(nvarchar(19),@CurrentCleanupDate,126) + ''' IF @ReturnCode <> 0 RAISERROR(''Error deleting files.'', 16, 1)'
END
IF @BackupSoftware = 'LITESPEED'
BEGIN
SET @CurrentCommandType04 = 'xp_slssqlmaint'
SET @CurrentCommand04 = 'DECLARE @ReturnCode int EXECUTE @ReturnCode = [master].dbo.xp_slssqlmaint N''-MAINTDEL -DELFOLDER "' + REPLACE(@CurrentDirectoryPath,'''','''''') + '" -DELEXTENSION "' + @CurrentFileExtension + '" -DELUNIT "' + CAST(DATEDIFF(mi,@CurrentCleanupDate,GETDATE()) + 1 AS nvarchar) + '" -DELUNITTYPE "minutes" -DELUSEAGE'' IF @ReturnCode <> 0 RAISERROR(''Error deleting LiteSpeed backup files.'', 16, 1)'
END
IF @BackupSoftware = 'SQLBACKUP'
BEGIN
SET @CurrentCommandType04 = 'sqbutility'
SET @CurrentCommand04 = 'DECLARE @ReturnCode int EXECUTE @ReturnCode = [master].dbo.sqbutility 1032, N''' + REPLACE(@CurrentDatabaseName,'''','''''') + ''', N''' + REPLACE(@CurrentDirectoryPath,'''','''''') + ''', ''' + CASE WHEN @CurrentBackupType = 'FULL' THEN 'D' WHEN @CurrentBackupType = 'DIFF' THEN 'I' WHEN @CurrentBackupType = 'LOG' THEN 'L' END + ''', ''' + CAST(DATEDIFF(hh,@CurrentCleanupDate,GETDATE()) + 1 AS nvarchar) + 'h'', ' + ISNULL('''' + REPLACE(@EncryptionKey,'''','''''') + '''','NULL') + ' IF @ReturnCode <> 0 RAISERROR(''Error deleting SQLBackup backup files.'', 16, 1)'
END
IF @BackupSoftware = 'HYPERBAC'
BEGIN
SET @CurrentCommandType04 = 'xp_delete_file'
SET @CurrentCommand04 = 'DECLARE @ReturnCode int EXECUTE @ReturnCode = [master].dbo.xp_delete_file 0, N''' + REPLACE(@CurrentDirectoryPath,'''','''''') + ''', ''' + @CurrentFileExtension + ''', ''' + CONVERT(nvarchar(19),@CurrentCleanupDate,126) + ''' IF @ReturnCode <> 0 RAISERROR(''Error deleting files.'', 16, 1)'
END
IF @BackupSoftware = 'SQLSAFE'
BEGIN
SET @CurrentCommandType04 = 'xp_ss_delete'
SET @CurrentCommand04 = 'DECLARE @ReturnCode int EXECUTE @ReturnCode = [master].dbo.xp_ss_delete @filename = N''' + REPLACE(@CurrentDirectoryPath,'''','''''') + '\*.' + @CurrentFileExtension + ''', @age = ''' + CAST(DATEDIFF(mi,@CurrentCleanupDate,GETDATE()) + 1 AS nvarchar) + 'Minutes'' IF @ReturnCode <> 0 RAISERROR(''Error deleting SQLsafe backup files.'', 16, 1)'
END
EXECUTE @CurrentCommandOutput04 = [dbo].[CommandExecute] @Command = @CurrentCommand04, @CommandType = @CurrentCommandType04, @Mode = 1, @DatabaseName = @CurrentDatabaseName, @LogToTable = @LogToTable, @Execute = @Execute
SET @Error = @@ERROR
IF @Error <> 0 SET @CurrentCommandOutput04 = @Error
IF @CurrentCommandOutput04 <> 0 SET @ReturnCode = @CurrentCommandOutput04
UPDATE @CurrentDirectories
SET CleanupCompleted = 1,
CleanupOutput = @CurrentCommandOutput04
WHERE ID = @CurrentDirectoryID
SET @CurrentDirectoryID = NULL
SET @CurrentDirectoryPath = NULL
SET @CurrentCommand04 = NULL
SET @CurrentCommandOutput04 = NULL
SET @CurrentCommandType04 = NULL
END
END
END
-- Update that the database is completed
UPDATE @tmpDatabases
SET Completed = 1
WHERE Selected = 1
AND Completed = 0
AND ID = @CurrentDBID
-- Clear variables
SET @CurrentDBID = NULL
SET @CurrentDatabaseID = NULL
SET @CurrentDatabaseName = NULL
SET @CurrentBackupType = NULL
SET @CurrentFileExtension = NULL
SET @CurrentFileNumber = NULL
SET @CurrentDifferentialBaseLSN = NULL
SET @CurrentDifferentialBaseIsSnapshot = NULL
SET @CurrentLogLSN = NULL
SET @CurrentLatestBackup = NULL
SET @CurrentDatabaseNameFS = NULL
SET @CurrentDatabaseType = NULL
SET @CurrentDate = NULL
SET @CurrentCleanupDate = NULL
SET @CurrentIsDatabaseAccessible = NULL
SET @CurrentAvailabilityGroup = NULL
SET @CurrentAvailabilityGroupRole = NULL
SET @CurrentIsPreferredBackupReplica = NULL
SET @CurrentDatabaseMirroringRole = NULL
SET @CurrentLogShippingRole = NULL
SET @CurrentCommand02 = NULL
SET @CurrentCommand03 = NULL
SET @CurrentCommandOutput02 = NULL
SET @CurrentCommandOutput03 = NULL
SET @CurrentCommandType02 = NULL
SET @CurrentCommandType03 = NULL
DELETE FROM @CurrentDirectories
DELETE FROM @CurrentFiles
END
--// Log completing information //--
Logging:
SET @EndMessage = 'Date and time: ' + CONVERT(nvarchar,GETDATE(),120)
SET @EndMessage = REPLACE(@EndMessage,'%','%%')
RAISERROR(@EndMessage,10,1) WITH NOWAIT
IF @ReturnCode <> 0
BEGIN
RETURN @ReturnCode
END
END
GO
ALTER AUTHORIZATION ON [dbo].[DatabaseBackup] TO SCHEMA OWNER
GO
Diane

Restoration Fails with HP recovery disk. Will ordinary retail copy of WIn8 install OK?

I'm having weeks of pain trying to restore an HP Envy m6 that failed a couple of days outside its warranty.
I've tried reinstalling from the original recovery partition and recovery disks burnt from the original recovery partition.
These both failed with the error. Detect some error during PININST_BBV
Diagnostic checks suggested the Hard disk might be failing so I've replaced it and bought a new set of HP Recovery disks which HP believed would solve the issue. However I get the same error. Detect some error during PININST_BBV
The installation in all cases appears to have gone fine.
I strongly suspect the HP recovery process is faulty but HP want to charge be a 34 pounds just to speak to someone for a few minutes.
Does anyone know if I can install an ordinary copy of windows 8 bought in a retail store instead?
The product key seems to be buried in the BIOS at the moment and I don't know if that will affect activation if I try to install a non-OEM version
Any anwers on help on the original problem would be greatly appreciated.
This question was solved.
View Solution.

I'm sorry, I really don't have a clue how to exclude Fingerprint driver from Recovery.
=============================
You should't have to worry about Activation. The BIOS key should work with the Windows 8 you installed from ISO download. Actually the install should have checked for and pulled the key already.
=============================
Any drivers you need should be posted on the Support page for the laptop.Get your full Model number or Product number from the Service Tag attached to bottom of laptop (may be under battery)
How Do I Find My Model Number or Product Number
Once you have the info, use the button at top of this page titled "Support", then click "Download drivers" from the menu. Enter your Product Number. After entering PN click 'Go". On the next page use the dropdown menu to select your Operating System, click Next. A list will populate with drivers/software.
******Clicking the Thumbs-Up button is a way to say -Thanks!.******
**Click Accept as Solution on a Reply that solves your issue to help others**

Please help !!! After installing 3.1.1 restore failing with error code 2002

Hi All,
I bought my ipod touch 8GB and received on 24th Sep 2009. On the same day at around 18:30, I downloaded itunes in my laptop (IBM ThinkPad - Win XP OS).
Everything was fine, I did sync my ipod with itunes. After an hour or so, I got a popup in my itunes to download a latest software update which was OS 3.1.1, I guess. I downloaded that and it took almost 80 minutes. Then I connected my ipod to the laptop, itunes throwed an alert saying
"itunes has detected an ipod in recovery mode. You must restore this ipod before it can be used with iTunes."
But restore is failing with restore error code 2002. I tried 44 times with all the guidelines mentioned in Apple support site. Restarted ipod, laptop, complete uninstall of itunes and every software, reinstalled itunes and everything, switch between different USB ports and tried everything but nothing worked.The ipod always shows the connect to itunes symbol and nothing else. Alas!! I am writing this. It is seriously very discouraging for the apple product users. I had high hopes with apple’s products. I could not use my new ipod even for an hour.
Please help. The below log is being created after every failure.
I know the below log can help the software guys in finding the issue
2009-09-26 21:29:38.438 iTunes.exe[2248:160]: restore library built Aug 24 2009 11:22:55
2009-09-26 21:29:38.438 iTunes.exe[2248:160]: iTunes: iTunes 9.0.1.8
2009-09-26 21:29:38.438 iTunes.exe[2248:160]: iTunes: Software payload version: 7C145
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: iTunes: Specifying UOI boot image
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: phoning home to gs.apple.com:80
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: ApECID
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: ApChipID
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: ApBoardID
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: ApProductionMode
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: ApSecurityDomain
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: UniqueBuildID
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: @Locality
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: RestoreLogo
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: RestoreDeviceTree
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: RestoreKernelCache
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: RestoreRamDisk
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: iBEC
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: iBSS
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: KernelCache
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: BatteryLow1
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: BatteryLow0
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: LLB
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: iBoot
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: DeviceTree
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: BatteryCharging1
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: BatteryCharging
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: AppleLogo
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: BatteryPlugin
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: BatteryFull
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: BatteryCharging0
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: RecoveryMode
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: NeedService
2009-09-26 21:29:40.932 iTunes.exe[2248:7d4]: received tss response
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: _AMRUSBDeviceSendDeviceRequest: CreateFile failed for \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#c8be590a, error 1450
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: command device request for 'getenv build-version' failed: 2002
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: _AMRUSBDeviceSendDeviceRequest: CreateFile failed for \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#c8be590a, error 1450
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: command device request for 'getenv build-style' failed: 2002
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: <Recovery Mode Device 09363F98>: operation 44 progress -1
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: _AMRUSBDeviceSendDeviceRequest: CreateFile failed for \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#c8be590a, error 1450
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: command device request for 'getenv radio-error' failed: 2002
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: radio-error not set
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: unable to open device_map.txt: No such file or directory
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: <Recovery Mode Device 09363F98>: production fused device
2009-09-26 21:29:52.108 iTunes.exe[2248:20d8]: _AMRUSBInterfaceOpen failed for \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#c8be590a: 1450
2009-09-26 21:29:52.108 iTunes.exe[2248:20d8]: <Recovery Mode Device 09363F98>: Recovery mode failed (result = 2002)
2009-09-26 21:29:56.645 iTunes.exe[2248:160]: iTunes: Restore error 2002
Thanks in advance, seriously awaiting for your positive response.
Regards,

THe network access account is needed for accessing network resources during the task sequence or software distribution. During OSD, there may not be a computer account yet for the system to use to access the content. You need to set the NAA.
http://technet.microsoft.com/en-us/library/hh427337.aspx
Jeff

ITunes Network Diags pass, but Restore fails with Error 3014 and recommended solutions risky and unhelpful

We've had routine OS updates fail recently (weeks apart)
on both an iPad mini and a 5th Gen iPod. The devices ended up in recovery mode
and we had to Restore them to factory defaults.
That is bad enough, but it gets worse...
We started iTunes, plugged in the bricked device, and were
prompted to do a Restore. Clicked OK. It ran for a while, completed the
extraction step, and the failed with unknown error 3014.
We searched support, and there is plenty written about
unknown error 3014 when doing a Restore. Most point to network connectivity
issues and things like blocked ports or conflicting security software. Sure, I
can see how those could cause problems that may be outside Apple’s control
(although doing everything over HTTPS would eliminate the issue.)
BUT, iTunes has built in network diagnostics (Help ->
Run Diagnostics… -> Network connectivity tests). Shouldn’t these tell me if
there is a connectivity problem with iTunes? The support articles all seem to
tell you to manually dive into all kinds of low level things such as hosts files.
iTunes network diagnostics all passed, but out of
desperation, we still tried shutting off our anti-virus (Avast) and firewall
(Comodo), connecting directly to the internet without our router blocking or
filtering anything, editing the hosts file, trying a different PC, etc. as
instructed. It was all a wild goose chase – nothing helped, and Apple’s
instructions exposed us to security risks (attaching directly to the Internet
with no router, firewall or ant-virus software!)
I can’t be 100% sure because I still had our anti-virus
SW and firewall turned off, but what seemed to finally work was to just try
dozens of times until iTunes and Apple’s servers finally worked!
After dozens of tries on two PCs over two days, the last
thing I did was to turn off our anti-virus and firewall again, started iTunes,
plugged in the device, attempted a Restore when prompted, retried when it
failed. Then closed and reopened iTunes while leaving the device attached, and
Restored when prompted. That one time, we got lucky and it worked. I’m sure
many people really have blocked ports, etc. but I can’t see how that could explain
our problems. Hopefully this posting will help someone.
** Apple – If you’re reading this ** Please (1) find out
why we and others in the forums report persistent 3014 errors that seem to
magically go away if you retry often enough over a long enough period of time,
and (2) make sure the iTunes network diagnostics are truly thorough, and then
direct customers to them rather than making them dig through port mapping
settings and hosts files. Thanks for your consideration.
This is a terrible user experience – Please address this!
A few of the refs I found:
http://support.apple.com/en-us/HT201413
http://support.apple.com/en-us/HT203875
http://support.apple.com/en-us/HT202944
https://discussions.apple.com/message/20645785#20645785

P.S. Here is a copy of one of our update logs that iTunes optionally sends back to Apple when a failure occurs, etc. (We let several of these be sent in) There are several errors near the end, including an "Internal error"
iPodUpdater 1 2015-01-01.log
2015-01-01 21:42:12.948 [7316:1c4c]: restore library built Oct 7 2014 at 14:24:11
2015-01-01 21:42:12.948 [7316:1c4c]: iTunes: iTunes 12.0.1.26
2015-01-01 21:42:12.948 [7316:1c4c]: iTunes: Software payload version: 12B440
2015-01-01 21:42:12.948 [7316:1c4c]: iTunes: Using MobileRestore state machine
[02:42:23.0846] Changing state from '(null)' to 'Restoring'
[02:42:23.0846] requested restore behavior: Erase
[02:42:23.0861] requested restore behavior: Erase
[02:42:23.0861] requested variant: Erase
[02:42:23.0861] requested restore behavior: Erase
[02:42:24.0532] amai: _AMAuthInstallBundleCreateServerRequestDictionary: withApTicket is True
[02:42:24.0532] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreLogo" Digest = "<CFData 085DB3E0 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[02:42:24.0548] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreDeviceTree" Digest = "<CFData 085DB938 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[02:42:24.0548] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreKernelCache" Digest = "<CFData 085DB6B0 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[02:42:24.0548] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreRamDisk" Digest = "<CFData 085DB308 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[02:42:24.0548] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBEC" Digest = "<CFData 085DB278 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[02:42:24.0548] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBSS" Digest = "<CFData 085DB350 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[02:42:24.0548] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "KernelCache" Digest = "<CFData 085DB110 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[02:42:24.0548] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "ftap" not part of manifest, skipping
[02:42:24.0548] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "rfta" not part of manifest, skipping
[02:42:24.0563] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "ftsp" not part of manifest, skipping
[02:42:24.0563] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "rfts" not part of manifest, skipping
[02:42:24.0563] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryCharging0" Digest = "<CFData 085DB1A0 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[02:42:24.0563] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryLow1" Digest = "<CFData 085DB7D0 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[02:42:24.0563] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "AppleLogo" Digest = "<CFData 085DB4B8 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[02:42:24.0563] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "DeviceTree" Digest = "<CFData 085DB5D8 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[02:42:24.0563] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryCharging1" Digest = "<CFData 085DB668 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[02:42:24.0563] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryPlugin" Digest = "<CFData 085DB740 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[02:42:24.0579] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "LLB" Digest = "<CFData 085DB428 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[02:42:24.0579] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBoot" Digest = "<CFData 085DB1E8 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[02:42:24.0579] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryFull" Digest = "<CFData 085DB470 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[02:42:24.0579] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RecoveryMode" Digest = "<CFData 085DB500 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[02:42:24.0579] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryLow0" Digest = "<CFData 085DB6F8 [7253907C]>{length = 20, capacity = 20, bytes = 0x<<<<<<<<<<<<<<<<<<UDID>>>>>>>>>>>>>>>>>>}"
[02:42:24.0579] amai: _AMAuthInstallBundleCreateServerRequestDictionary: using UniqueBuildID <CFData 085AD430 [7253907C]>{length = 20, capacity = 20, bytes = 0xb4a53a00140f136ddf267a31b6d37652a4452586}
[02:42:24.0579] amai: AMAuthInstallRequestSendSync: SSO function returned NULL and no SSO token was provided, SSO disabled.
[02:42:24.0704] amai: tss_submit_job: HttpEndRequest failed=12031
[02:42:24.0704] amai: AMAuthInstallRequestSendSync: failed tss submission: Internal error
[02:42:24.0704] amai: AMAuthInstallApCreatePersonalizedResponse: server request error: Internal error
[02:42:24.0704] amai: AMAuthInstallBundlePersonalizePartial: failed to create ap ticket
[02:42:24.0719] failed to personalize the restore bundle: Internal error
[02:42:24.0719] AMRAuthInstallDeletePersonalizedBundle
[02:42:24.0782] Restore completed, status:3014
[02:42:24.0782] Failure Description:
[02:42:24.0782] Depth:0 Error:Failed to copy preflight options during recovery mode restore.

Failed to Update iPhone 4 to 4.2.1 - Subsequent Restore Fails with Error 10

Wanted to update an unbreaked iPhone 4 with the formerly current software version on a MacBook Pro with MacOS 10.6.5 and iTunes 10.1 (54) to iOS 4.2.1.
The first Software Update failed as well as multiple tries to restore the iPhone with error 10. Last lines in the iPhoneUpdater.log are always the same:
2010-11-22 22:29:31.000 iTunes[284:12e23]: <Restore Device 0x1be57580>: operation 18 progress 91
2010-11-22 22:29:31.000 iTunes[284:12e23]: <Restore Device 0x1be57580>: operation 18 progress 100
2010-11-22 22:29:41.000 iTunes[284:12e23]: <Restore Device 0x1be57580>: operation 46 progress -1
2010-11-22 22:29:41.000 iTunes[284:12e23]: <Restore Device 0x1be57580>: operation 46 progress -1
2010-11-22 22:29:41.000 iTunes[284:12e23]: <Restore Device 0x1be57580>: operation 19 progress -1
2010-11-22 22:29:42.000 iTunes[284:12e23]: unexpected data type 'BasebandData' in data request message
2010-11-22 22:29:42.000 iTunes[284:12e23]: AMRAuthInstallDeletePersonalizedBundle
2010-11-22 22:29:42.000 iTunes[284:12e23]: removed personalized bundle
2010-11-22 22:29:42.000 iTunes[284:12e23]: <Restore Device 0x1be57580>: Restore failed (result = 10)
2010-11-22 22:29:43.000 iTunes[284:fb73]: iTunes: Restore error 10
2010-11-22 22:29:50.000 iTunes[284:207]: device connected (isDFU = 0)
2010-11-22 22:29:50.000 iTunes[284:207]: iTunes: SCEP 1
What I did so far:
- Repaired access rights multiple times
- Rebooted the Mac multiple times
- Tried another user on the Mac
- Deleted the "iPhone3,14.2.1_8C148Restore.ipsw" and downloaded it again.
What else can I do in order to get the device working? Or shall I better go and take it to a Apple Service Partner?
Regards
ccll1

FIRST disable your antivirus and firewall, that's a common cause of error 13. This is from Apple's troubleshooting tip:
Error 13 and 14: These errors are typically resolved by performing one of more of the steps listed below:
+1. Perform USB isolation troubleshooting, including a different USB port directly on the computer.+
+2. Put a [powered] USB 2.0 hub between the device and the computer.+
+3. Try a different USB 30-pin dock connector cable.+
+4. Eliminate third-party security software conflicts.+
+5. There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your Registry. If your default packet size is set incorrectly it can cause this error. Contact the manufacturer of the software that installed the packet size modification for assistance.+
+6. Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.+
+7. Try to restore from another known-good computer and network.+

BPC 10.0 - UJBR - Restore fails with msg - Connection reset by peer - Why?

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